BJ's Restaurant & Brewhouse - Pensacola

6 people had 6 different entrees and assorted side, everyone was well pleased with everything. No complaints at all. Very well pleased.

Excellent service, as always! Seated promptly. Roxanne was our server. Friendly and checked with our table frequently to make sure we were happy. We’ll be back soon, to be sure!

Lots of menu item choices. Pizza and flatbreads are very tasty. Pork Chops seem to go very fast but they are excellent and you must have a Pazookie for dessert!! 😋

Roxanne was great

We showed up an hour early for our scheduled reservation, sat at the bar, ordered drinks and were called up to sit at our table about a half hour later. The food, and service... was outstanding!

My biggest complaint, is that if a make a reservation for a specific time, it should be available then. We go every Friday, every week, so we are contributing a fair amount of $$ to BJ’s. If you are only 50% staffed, let patrons know this up front! Otherwise, you are giving the perception that you don’t care. The manager who spoke to us, who has been there since it opened, didn’t really apologize either. This is a must in customer service.

Staff was very friendly and fun to chat with. Food was just as good!

The meal was good and at a reasonable price. The draft beer was excellent. Our server, Courtney, was great 👍

Olivia our server was great! Menu was limited with no entree salads as the kitchen worker quit. Staff replacement remains a problem…..free money remains a hinderance.

An Open Table Reservation at BJ's Pensacola does not mean that there will be a table ready and waiting for you - it simply means (according to the host) that they will do there best to get you a table when "one becomes available - probably in about 20 minutes or so." They claim you go to the top of the wait list but I watched another group get seated in front of us - despite the fact that our party arrived 10 minutes early (before our actual reservation time). I recognize that restaurants are struggling to get fully staffed post-Covid and I appreciate not having to wait over an hour like many people in the lobby. And, I am grateful it all worked out and we have a nice evening and were seated fairly quickly; however, I expect an Open Table Reservation to be simple and straightforward, no nonsense and dependable, and honored by the restaurant that offers this service. When I spoke to the manager about it, he explained that he can't "turn Open Table off" and that he is busy filling in for line cooks, running appetizers etc. ... He looked stressed and I apologize for adding to his hectic night. I just need to adjust my personal expectations (and probably others should too) as I/we have been spoiled by Open Table and the restaurants that are motivated to prioritize these reservations.

Service was great but the food was just ok last night.

We made a reservation only to get to the restaurant and have them tell us they are not taking reservations and that we would have to be added to the list with an hour wait. Watched several others come in to the same issue. We had hungry and fussy kids after waiting so long. We could have gone and got on list sooner instead of thinking the reservation meant something. Booked through a link on THEIR website and they were beyond rude and nasty over something we had every right to be angry about! Why bother with reservations if that is how you get treated! Open table needs to ban them because they end up making you look bad!!

Excellent service & food, as usual! Efficient. Seated quickly.

Great food. Great service. Efficient. Excellent experience!

Overall we had a great experience. Our server was awesome! Denise the manager made sure our party of 8 was able to sit together for our sons graduation from the Fire Academy. When we arrived they had our table ready. *Just be aware that at this time BJ’s in Pensacola does not honor reservations through this app... First come first serve*. Due to not being able to find people that want to work like everywhere else. So staff is limited and they can only accommodate first come first serve. We completely understood and appreciate their service!

The service was good, if a little slow. 2 Pizzas were delivered, one hot, one Luke warm.

Please note that even though BJ’s is on Opentable, they aren’t actually giving you a reservation. When we arrived, we were told we’d have to be placed on their waiting list. I’m not sure why they are allowed to be on Opentable for this reason. We ended up sitting in the bar area because we couldn’t wait as we had a show to go to.

The main entree was great and came out super fast however the appetizer, spinach dip, arrived warm on top but was actually ice cold. They just took it back and re-heated it. Other than that it was good and service was excellent.

When I got there the host said they do not take open table reservations although it’s listed on their website

Easter brunch

When I make a reservation I expect that to be my sit tims not make it for 6:30pm to be added to the list and wait until 7:00pm, further more steak was unevenly cooked it went from rare to medium to hockey puck, I didn't speak to a manager because I was fed up being there, and I'd also like to know why my 9.89 tip magically turned into roughly 16.00

For the quality and quantity, the food is over priced.

Ribs were flavored well but a little on the tough side. Service was excellent and fast. Very pricey.

Veterans Day deal for me and some friends. The service was nice and timely despite the place being packed. I would go back on a more normal day.

The power bowl was amazing. I couldn't eat it all.

Outstanding

Food was good. Seating and service was fast. Staff seemed tired or uninterested, but they were pleasant, helpful, and attentive. We just went through a hurricane; so, everyone is tired and out-of-sorts! Overall, a good experience. Will return.

Great ambience, delicious food and super customer service.

The Zita was terrible.. extremely small portion.. very high priced and nothing to go withit except a garlic knot.

Great food.lots of brew to choose from..we ordered steak and shrimp and pizza .everything was wonderfully...signed up for their rewards program and got a free cookie pizza!!

The food and service was great and the restaurant clean. We kept our distance. Will definitely go back.

Great ambience, great food, helpful servants the person that sat me was nice and polite and I always have a great meal every time I’ve been there.

server was excellent! food was okay, wait time was superb for lunchtime!

we have been going to bj brewhouse for a long time is columbus ohio this was the first time in pensacola the beer was cold food was great will be going back soon you should too

Absolutely loved the atmosphere/environment! The food was well worth the cost, too.

Service was OUTSTANDING!
Pizza was good, needed more sauce.
Lady that seated us seemed agitated that we wanted a booth. There was maybe 8 other tables filled.

Made a reservation since there were 6 of us. Tables were spaced apart and we felt very comfortable. Wore masks in/out but at the table we took them off.

Every seat in the restaurant feels like the special seat that you are glad that you got. The booths are great. There are so many items on the menu, everyone in the group will find something they love.

Service was great given all new adjuatments

Normally this is one of our favorite restaurants. The soda was awful. This is normally our favorite sodas, Orange cream, Root beer, Black cherry, but was very diluted and very carbonated. we informed our waiter and he said he was checking it, he also explained that the machine probably needed to be cleaned, this is not good for a customer to hear. not planning on returning anytime soon. Will allow time for corrections. Very disappointed! $3.25x2 for soda that was the worst I ever had.

Social distancing for safety was good. Like always food and service was very good.