BJ's Restaurant & Brewhouse - Outlets at Orange
Hostess was not customer oriented. Seemed a little annoyed that she had to seat us. Especially when I asked her to clean the seats because there was food all over them. Our server was great but the food, which was just okay took a while.
We were seated within a few minutes of our arrival. Once we were shown to our table and were seated, we realized there were a few items (napkin, kids menu, food) under our table from the previous guests. We Received our appetizer and soup but no utensils or napkin and without our server passing by for at least 15 minutes. Our food was good but the prime rib was too tough to cut.
Meeting up with friends from another state
Server was attentive. She was also very kind to our child.
They did not honor my reservation. I was there on time. Had to wait 40 minutes to beseated. Whats the point of a reservation?
Every Easter my sons and I meet up at this BJ's as it's equally distant from our three locations. I can honestly say that Juan was the best server we've ever had. Making the reservation was a snap.
We love BJ's. We went for our daughter's 18th birthday. We had a great time.
Checked in 15 minutes early for my reservation, 45 min later was told that I was late for my table and that it was given away by another host. Don't offer opentable reservations if you are not going to honor them!