BJ's Restaurant & Brewhouse - Modesto

Commentaires sur le restaurant BJ's Restaurant & Brewhouse - Modesto de personnes qui y ont mangé. Selon des cotes récentes.

1. A

   Ashley

   Côte centrale californienne2 commentaires

   1.0

   Y est allé il y a 7 jours

   1. Cote globale 1
   2. Nourriture 1
   3. Service 3
   4. Ambiance 3

   Was one of the worst experiences we’ve had there. Had reservations at 5:30 for 9. Showed up at 5:15 and checked in. Called up at 5:30 to be seated. Then the waiting game. We were there for over an hour before our food showed up and by the time it did, everything was cold. There was a table of 12 and they got there after us and was fed before us and finished before we even received our food. Pastas were cold, steak looked like a piece of dried up kidney, potatoes were cold. Sent them back for them to just put back in oven and receive our food barely warm and dried out. Manager comes by to grab the dishes and have the food remade. Took 3 dishes back. Continued waiting and 25 minutes later he only returned with 2 dishes. We returned 5 out of the 8 dishes we received because they were cold. I’m almost sure they were sitting out for a while before reaching us. We weren’t even offered anything for the inconvenience and were still having us pay full price for the dishes that we returned and had to wait another 25 minutes to return. We said forget it and paid for what we did have which was drinks and salad and we left. We were there a total of 2 hours and 3 of us didn’t even get to eat anything. Was the absolute worst visit we’ve ever had there.
   

   BJ's Restaurant & Brewhouse - ModestoA répondu il y a 6 jours

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Modesto restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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2. OT

   Client d'OpenTable

   Tahoe 1 commentaire

   5.0

   Y est allé le 23 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 4

   Went for a bday, service was good :) food was excellent ,thanks
   

   BJ's Restaurant & Brewhouse - ModestoA répondu le 25 mars 2025

   Thanks for the wonderful feedback! We’re thrilled to hear you enjoyed the birthday celebration with us. Our team works hard to provide great service and delicious food, so your kind words mean a lot. We hope to see you again soon!
   

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3. C

   Cristina

   San Joaquin1 commentaire

   5.0

   Y est allé le 14 février 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   I had the ribeye steak and my husband had a chicken plate. Everything was very good. The server was excellent!
   

   BJ's Restaurant & Brewhouse - ModestoA répondu le 16 février 2025

   Cristina, we’re thrilled to hear you enjoyed the ribeye and chicken! It’s great to know our server made a positive impact on your experience. Thank you for the kind words and for choosing us; we can’t wait to welcome you back for another meal!
   

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4. D

   Diana

   San Joaquin1 commentaire

   4.0

   Y est allé le 13 février 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 2
   4. Ambiance 4

   Our waitress was a little overwhelmed I believe. Took forever to get our drinks. The Appetizer was delivered with dinner. Not before. Didn’t check on us very often. Just lack luster service. Not my best dinning experience.
   

   BJ's Restaurant & Brewhouse - ModestoA répondu le 14 février 2025

   Hi Diana, thanks for sharing your experience. We're glad you enjoyed the food, but we apologize for the service delays. Your feedback helps us improve, and we'll be addressing this with our team to ensure a better experience next time. We appreciate your understanding!
   

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5. J

   Joel

   Washington DC1 commentaire

   1.0

   Y est allé le 2 février 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   Steak was over cooked I ate about 1/8 of it. The server didn’t ask about it. The server seemed like we were a bother when asking and we had to ask multiple times for refills. It took way too long to bring the check. I had to ask for the check.
   

   BJ's Restaurant & Brewhouse - ModestoA répondu le 3 février 2025

   Sorry, Joel. Sounds like we fell short of our usual high standards for quality. We never want to disappoint our guests! I invite you to follow up with us by writing to feedback@bjsrestaurantscom. We'd appreciate any additional feedback you can give about the food that disappointed you. We'll share any feedback you can provide with the appropriate team members so we can stay on top of our game. Please include the name your review was posted under and that it is about our Modesto restaurant.
   

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6. B

   Barbara

   Nevada21 commentaires

   4.0

   Y est allé le 26 janvier 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 2
   4. Ambiance 4

   Server was quick to start then it was a wait for everything. Water, drinks, etc. slow to check in on our table
   

   BJ's Restaurant & Brewhouse - ModestoA répondu le 28 janvier 2025

   Thanks for your feedback, Barbara! We’re glad to hear the server got you started quickly. We’ll address the slower service you experienced to ensure a smoother experience in the future. Your insights help us improve, and we appreciate you sharing them with us!
   

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7. J

   Jorge

   San Francisco1 commentaire

   1.0

   Y est allé le 23 novembre 2024

   1. Cote globale 1
   2. Nourriture 1
   3. Service 2
   4. Ambiance 1

   “The food here was disappointing and lacked flavor. On top of that, our meals were served cold and had to be sent back to be reheated. If you’re looking for quality and taste, it’s worth spending a bit more elsewhere.”
   

   BJ's Restaurant & Brewhouse - ModestoA répondu le 23 novembre 2024

   Sorry to hear you were disappointed with your meal, Jorge. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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8. K

   Kayla

   San Francisco1 commentaire

   4.0

   Y est allé le 23 novembre 2024

   1. Cote globale 4
   2. Nourriture 4
   3. Service 4
   4. Ambiance 4

   Server took a while to get to us. He said something was on happy hour that wasn’t and we ordered it but the manager gave us discount for the miscommunication. Happy hour appetizers were not made well.
   

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   BJ's Restaurant & Brewhouse - ModestoA répondu le 24 novembre 2024

   Kayla, thank you for your feedback! We're glad to hear that our manager was able to assist with the miscommunication. We appreciate your input on the appetizers and will work to improve. Your experience helps us enhance our service!
   

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9. C

   Cody

   Côte centrale californienne1 commentaire

   1.0

   Y est allé le 18 novembre 2024

   1. Cote globale 1
   2. Nourriture 3
   3. Service 1
   4. Ambiance 1

   Food was decent. Waited 20 min for anyone to talk to us. And they messed up on our food we ordered Togo
   

   BJ's Restaurant & Brewhouse - ModestoA répondu le 19 novembre 2024

   Cody, we're sorry to hear about your experience. We strive for excellent service and it sounds like we missed the mark this time. Thank you for your feedback; we’ll work on improving our communication and order accuracy. We appreciate your understanding.
   

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10. P

    Pankaj VIP

    Sacramento 8 commentaires

    4.0

    Y est allé le 14 novembre 2024

    1. Cote globale 4
    2. Nourriture 4
    3. Service 5
    4. Ambiance 4

    The server was very attentive and helpful. Drinks were delicious. The food overall was not at par of our usual experience. Our usual experience here is very good.
    

    BJ's Restaurant & Brewhouse - ModestoA répondu le 15 novembre 2024

    Thank you for your feedback, Pankaj! We're glad to hear you enjoyed the service and drinks. We strive for consistency in our food quality, and we’ll address your experience with the team to ensure we meet your expectations next time. We appreciate your support!
    

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