BJ's Restaurant & Brewhouse - Lansing

BJ's Restaurant & Brewhouse - Lansing reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Julie

   Houston7 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great experience. Friendly staff and wonderful food!
   

   BJ's Restaurant & Brewhouse - LansingResponded 3 days ago

   Thanks, Julie! We’re thrilled to hear you had a great experience with our friendly staff and enjoyed the food. Your support means a lot to us, and we look forward to welcoming you back soon!
   

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2. J

   Jim

   Detroit1 review

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   No server to start sat for over 15 minutes while servers and others walk past us had to stop someone and ask had to find manager to get someone to help us The appetizers one very hot other one cold manager took them off bill Dinner was not good out of 4 , only 1 was hot other 3 not even Luke warm Manager took 2 off the bill Just a real bad experience for us really bad for the Mother’s Day Thanks
   

   BJ's Restaurant & Brewhouse - LansingResponded on May 15, 2025

   Jim, we sincerely apologize for your experience. It’s disappointing to hear we didn’t meet your expectations, especially on such a special day. Your feedback is important, and we’re addressing these issues with our team to ensure better service in the future. Thank you for sharing your thoughts.
   

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3. T

   Tammy VIP

   Orlando6 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   LOVED the new snickers dessert! Please keep it on the menu year round
   

   BJ's Restaurant & Brewhouse - LansingResponded 5 days ago

   Tammy, we're thrilled to hear you loved the new Snickers dessert! Your feedback means a lot to us. We’re always looking to delight our customers, so we’ll definitely consider keeping it on the menu year-round. Thanks for sharing your thoughts!
   

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4. J

   Julianna

   Unspecified1 review

   2.0

   Dined on May 4, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Had very poor service - waitress seemed very inexperienced, constantly had empty drinks and food took a very long time to come out.
   

   BJ's Restaurant & Brewhouse - LansingResponded on May 8, 2025

   Thank you for sharing your experience Julianna. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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5. J

   Jennifer

   New York City1 review

   3.0

   Dined on May 3, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   It was a very busy day, so the wait staff was a bit overwhelmed. In our party of 7, four of us ordered steaks all were over cooked. We all ordered them medium rare and two were well done and the other two were medium/well.
   

   BJ's Restaurant & Brewhouse - LansingResponded on May 5, 2025

   Sorry to hear you were disappointed with your meal, Jennifer. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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6. J

   Jamey VIP

   Detroit33 reviews

   5.0

   Dined on May 3, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had a great experience at BJ’s brewhouse. They were very accommodating to us changing our reservation time. The manager greeted us at the door to confirm our party and was very engaging and nice. Our server was great as well as the food. 
   

   BJ's Restaurant & Brewhouse - LansingResponded on May 6, 2025

   Thanks for the fantastic review, Jamey! We're thrilled to hear you had such a positive experience with us. Our team loves making sure every detail is just right. We can’t wait to welcome you back for another great meal!
   

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7. J

   Jo Ann VIP

   Detroit55 reviews

   3.0

   Dined on April 27, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   They were out of our favorite IPA - AGAIN. They also ran out of our dining mate’s favorite bourbon. Learn how to manage this! We also had our food come out 2 x 2 with nearly 10 minutes between. This is bad practice. No one wants to sit there and watch half their table eat while their food isn’t in front of them. I’m not sure that I would come here again. And what server wants to deliver the bad news about what they don’t have available; that’s embarrassing. Do better!
   

   BJ's Restaurant & Brewhouse - LansingResponded on April 28, 2025

   We appreciate your feedback and sincerely apologize for the shortages and timing issues you experienced. Your concerns are important to us as we work to improve our inventory and service flow. Thank you for bringing this to our attention; we’re committed to making your next visit better.
   

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8. C

   Crystal

   Grand Rapids1 review

   3.0

   Dined on April 24, 2025

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 4

   Some of the hot meals came out cold and when the pizookie trio came out, 20 minutes after ordering it, the ice cream was melted. Our waitress apparently had no concerns with serving us the dessert as she never offered to send it back to make a new dessert, just dropped it off and said enjoy. Money wasted.
   

   BJ's Restaurant & Brewhouse - LansingResponded on April 25, 2025

   Thank you for sharing your experience Crystal. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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9. T

   Tim

   Grand Rapids1 review

   4.0

   Dined on April 19, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Obviously I love BJ’s especially for their Pizookies! We visited on a Saturday lunchtime. It was busy, but not packed and we were a larger group. The disappointments were a very long time for food to arrive and my sandwich had clearly been sitting awhile as the bottom was sopped. The goods were that the rest of the tables meals looked awesome! I especially was impressed with the Broccoli Cheese soup in a bread bowl, the protein bowels (shrimp, was a bit soggy), wedge salad, and Chicken pasta. Kids meals were all decent sized and looked appetizing. Of waitstaff kept drinks coming as the clocked ticked away. We were all pretty hungry and had we known how long it would take we would have gotten some appetizers. More good news - the Pizookies calmed out fast and fresh. Cookie nice and warm ice cream firm and stacked. It was a procession as multiple waitstaff arrived with our collection of Pizookies. Clearly they work as a team when needed. The restaurant atmosphere is brewpub style and works for families & groups as well as smaller parties. Noise levels were good.
   

   BJ's Restaurant & Brewhouse - LansingResponded on April 21, 2025

   Tim, thanks for sharing your detailed feedback! We’re thrilled you loved the Pizookies and enjoyed the atmosphere. We apologize for the wait time and any issues with your sandwich. Your comments help us improve, and we hope to serve you even better on your next visit!
   

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10. D

    Dawn VIP

    Grand Rapids6 reviews

    4.0

    Dined on April 13, 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Definitely could use some room partitions and or sound dampening. It was hard to hear and got over stimulating quickly. Our server was great with our large party and other than a couple of glitches with pop flavors, it felt more seamless than most large group seatings I've been a part of.
    

    BJ's Restaurant & Brewhouse - LansingResponded on April 15, 2025

    Thanks for your feedback, Dawn! We're glad to hear you enjoyed the service and that your large party felt well accommodated. We appreciate your suggestions on sound dampening and partitions—your input helps us improve the experience for everyone!
    

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