BJ's Restaurant & Brewhouse - Lansing

BJ's Restaurant & Brewhouse - Lansing reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jo Ann VIP

   Detroit53 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   They were out of our favorite IPA - AGAIN. They also ran out of our dining mate’s favorite bourbon. Learn how to manage this! We also had our food come out 2 x 2 with nearly 10 minutes between. This is bad practice. No one wants to sit there and watch half their table eat while their food isn’t in front of them. I’m not sure that I would come here again. And what server wants to deliver the bad news about what they don’t have available; that’s embarrassing. Do better!
   

   BJ's Restaurant & Brewhouse - LansingResponded 2 days ago

   We appreciate your feedback and sincerely apologize for the shortages and timing issues you experienced. Your concerns are important to us as we work to improve our inventory and service flow. Thank you for bringing this to our attention; we’re committed to making your next visit better.
   

   Is this helpful?

2. C

   Crystal

   Grand Rapids1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 4

   Some of the hot meals came out cold and when the pizookie trio came out, 20 minutes after ordering it, the ice cream was melted. Our waitress apparently had no concerns with serving us the dessert as she never offered to send it back to make a new dessert, just dropped it off and said enjoy. Money wasted.
   

   BJ's Restaurant & Brewhouse - LansingResponded 5 days ago

   Thank you for sharing your experience Crystal. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Is this helpful?

3. T

   Tim

   Grand Rapids1 review

   4.0

   Dined on April 19, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Obviously I love BJ’s especially for their Pizookies! We visited on a Saturday lunchtime. It was busy, but not packed and we were a larger group. The disappointments were a very long time for food to arrive and my sandwich had clearly been sitting awhile as the bottom was sopped. The goods were that the rest of the tables meals looked awesome! I especially was impressed with the Broccoli Cheese soup in a bread bowl, the protein bowels (shrimp, was a bit soggy), wedge salad, and Chicken pasta. Kids meals were all decent sized and looked appetizing. Of waitstaff kept drinks coming as the clocked ticked away. We were all pretty hungry and had we known how long it would take we would have gotten some appetizers. More good news - the Pizookies calmed out fast and fresh. Cookie nice and warm ice cream firm and stacked. It was a procession as multiple waitstaff arrived with our collection of Pizookies. Clearly they work as a team when needed. The restaurant atmosphere is brewpub style and works for families & groups as well as smaller parties. Noise levels were good.
   

   BJ's Restaurant & Brewhouse - LansingResponded on April 21, 2025

   Tim, thanks for sharing your detailed feedback! We’re thrilled you loved the Pizookies and enjoyed the atmosphere. We apologize for the wait time and any issues with your sandwich. Your comments help us improve, and we hope to serve you even better on your next visit!
   

   Is this helpful?

4. D

   Dawn VIP

   Grand Rapids6 reviews

   4.0

   Dined on April 13, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Definitely could use some room partitions and or sound dampening. It was hard to hear and got over stimulating quickly. Our server was great with our large party and other than a couple of glitches with pop flavors, it felt more seamless than most large group seatings I've been a part of.
   

   BJ's Restaurant & Brewhouse - LansingResponded on April 15, 2025

   Thanks for your feedback, Dawn! We're glad to hear you enjoyed the service and that your large party felt well accommodated. We appreciate your suggestions on sound dampening and partitions—your input helps us improve the experience for everyone!
   

   Is this helpful?

5. D

   Dennis

   Grand Rapids5 reviews

   5.0

   Dined on April 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our waitress Leisa was attentive and pleasant. Food was excellent and of course, you can’t leave BJ’s without a Pazookie Flight!
   

   BJ's Restaurant & Brewhouse - LansingResponded on April 11, 2025

   Thanks, Dennis! We're thrilled to hear you had a great experience with Leisa and enjoyed the food, especially the Pizookie Flight. Your kind words motivate our team to keep delivering excellent service. We look forward to welcoming you back soon!
   

   Is this helpful?

6. j

   john

   Detroit1 review

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   used to be a good restaurant now terrible. worst service and food was terrible esp for a 100$ bill: no manager to be seen anywhere. Never going again
   

   BJ's Restaurant & Brewhouse - LansingResponded on March 4, 2025

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Lansing restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

   Is this helpful?

7. E

   Emily

   Detroit1 review

   5.0

   Dined on February 13, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   This was my first time to BJ's, and I was with my child daughter having dinner before an event at the Wharton. I don't have any complaints about visiting BJ's. The menu was huge, a good reason to come back and try more. We only had the burgers, and they were huge and cooked medium just as we asked. Pizookies, what a fun menu option. We each chose a different flavor and they were delicious. Decent price point compared to similar dining options.
   

   BJ's Restaurant & Brewhouse - LansingResponded on February 17, 2025

   Emily, we’re thrilled to hear you and your daughter enjoyed your first visit to BJ's! Our menu is designed for everyone to find something they love, and it’s great that you both enjoyed the burgers and Pizookies. We can't wait to welcome you back for more!
   

   Is this helpful?

8. E

   Elizabeth

   Grand Rapids2 reviews

   2.0

   Dined on February 11, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Soup was lukewarm, sandwich had brown avocado, fries were lukewarm, no pre-bussing, no drink refills unless we asked, dessert took too long and had to ask repeatedly for our bills.
   

   BJ's Restaurant & Brewhouse - LansingResponded on February 13, 2025

   Hi Elizabeth. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   Is this helpful?

9. r

   renee

   Washington DC1 review

   4.0

   Dined on February 2, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We enjoyed the dinner, especially having a reservation as the wait was two hours. Service was attentive and helpful. Food was fantastic. Noise level was a bit high. It was our first visit, we will be back.
   

   BJ's Restaurant & Brewhouse - LansingResponded on February 5, 2025

   Thanks for sharing your experience, Renee! We're thrilled to hear you enjoyed the food and found our service attentive. We appreciate your feedback on the noise level and will look into it. We can’t wait to welcome you back for your next visit!
   

   Is this helpful?

10. a

    amanda

    Detroit1 review

    5.0

    Dined on February 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Will be back again! Great overall experience. Food was wonderful.
    

    BJ's Restaurant & Brewhouse - LansingResponded on February 3, 2025

    Amanda, we’re thrilled to hear you had a great experience and enjoyed the food! Your support means a lot to us. We can’t wait to welcome you back for more delicious moments!
    

    Is this helpful?