BJ's Restaurant & Brewhouse - Lansing

BJ's Restaurant & Brewhouse - Lansing reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Julianna

   Unspecified1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Had very poor service - waitress seemed very inexperienced, constantly had empty drinks and food took a very long time to come out.
   

   BJ's Restaurant & Brewhouse - LansingResponded 1 day ago

   Thank you for sharing your experience Julianna. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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2. J

   Jennifer

   New York City1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   It was a very busy day, so the wait staff was a bit overwhelmed. In our party of 7, four of us ordered steaks all were over cooked. We all ordered them medium rare and two were well done and the other two were medium/well.
   

   BJ's Restaurant & Brewhouse - LansingResponded 4 days ago

   Sorry to hear you were disappointed with your meal, Jennifer. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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3. J

   Jamey VIP

   Detroit33 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had a great experience at BJ’s brewhouse. They were very accommodating to us changing our reservation time. The manager greeted us at the door to confirm our party and was very engaging and nice. Our server was great as well as the food. 
   

   BJ's Restaurant & Brewhouse - LansingResponded 3 days ago

   Thanks for the fantastic review, Jamey! We're thrilled to hear you had such a positive experience with us. Our team loves making sure every detail is just right. We can’t wait to welcome you back for another great meal!
   

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4. J

   Jo Ann VIP

   Detroit54 reviews

   3.0

   Dined on April 27, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   They were out of our favorite IPA - AGAIN. They also ran out of our dining mate’s favorite bourbon. Learn how to manage this! We also had our food come out 2 x 2 with nearly 10 minutes between. This is bad practice. No one wants to sit there and watch half their table eat while their food isn’t in front of them. I’m not sure that I would come here again. And what server wants to deliver the bad news about what they don’t have available; that’s embarrassing. Do better!
   

   BJ's Restaurant & Brewhouse - LansingResponded on April 28, 2025

   We appreciate your feedback and sincerely apologize for the shortages and timing issues you experienced. Your concerns are important to us as we work to improve our inventory and service flow. Thank you for bringing this to our attention; we’re committed to making your next visit better.
   

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5. C

   Crystal

   Grand Rapids1 review

   3.0

   Dined on April 24, 2025

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 4

   Some of the hot meals came out cold and when the pizookie trio came out, 20 minutes after ordering it, the ice cream was melted. Our waitress apparently had no concerns with serving us the dessert as she never offered to send it back to make a new dessert, just dropped it off and said enjoy. Money wasted.
   

   BJ's Restaurant & Brewhouse - LansingResponded on April 25, 2025

   Thank you for sharing your experience Crystal. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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6. T

   Tim

   Grand Rapids1 review

   4.0

   Dined on April 19, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Obviously I love BJ’s especially for their Pizookies! We visited on a Saturday lunchtime. It was busy, but not packed and we were a larger group. The disappointments were a very long time for food to arrive and my sandwich had clearly been sitting awhile as the bottom was sopped. The goods were that the rest of the tables meals looked awesome! I especially was impressed with the Broccoli Cheese soup in a bread bowl, the protein bowels (shrimp, was a bit soggy), wedge salad, and Chicken pasta. Kids meals were all decent sized and looked appetizing. Of waitstaff kept drinks coming as the clocked ticked away. We were all pretty hungry and had we known how long it would take we would have gotten some appetizers. More good news - the Pizookies calmed out fast and fresh. Cookie nice and warm ice cream firm and stacked. It was a procession as multiple waitstaff arrived with our collection of Pizookies. Clearly they work as a team when needed. The restaurant atmosphere is brewpub style and works for families & groups as well as smaller parties. Noise levels were good.
   

   BJ's Restaurant & Brewhouse - LansingResponded on April 21, 2025

   Tim, thanks for sharing your detailed feedback! We’re thrilled you loved the Pizookies and enjoyed the atmosphere. We apologize for the wait time and any issues with your sandwich. Your comments help us improve, and we hope to serve you even better on your next visit!
   

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7. D

   Dawn VIP

   Grand Rapids6 reviews

   4.0

   Dined on April 13, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Definitely could use some room partitions and or sound dampening. It was hard to hear and got over stimulating quickly. Our server was great with our large party and other than a couple of glitches with pop flavors, it felt more seamless than most large group seatings I've been a part of.
   

   BJ's Restaurant & Brewhouse - LansingResponded on April 15, 2025

   Thanks for your feedback, Dawn! We're glad to hear you enjoyed the service and that your large party felt well accommodated. We appreciate your suggestions on sound dampening and partitions—your input helps us improve the experience for everyone!
   

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8. D

   Dennis

   Grand Rapids5 reviews

   5.0

   Dined on April 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our waitress Leisa was attentive and pleasant. Food was excellent and of course, you can’t leave BJ’s without a Pazookie Flight!
   

   BJ's Restaurant & Brewhouse - LansingResponded on April 11, 2025

   Thanks, Dennis! We're thrilled to hear you had a great experience with Leisa and enjoyed the food, especially the Pizookie Flight. Your kind words motivate our team to keep delivering excellent service. We look forward to welcoming you back soon!
   

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9. j

   john

   Detroit1 review

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   used to be a good restaurant now terrible. worst service and food was terrible esp for a 100$ bill: no manager to be seen anywhere. Never going again
   

   BJ's Restaurant & Brewhouse - LansingResponded on March 4, 2025

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Lansing restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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10. E

    Emily

    Detroit1 review

    5.0

    Dined on February 13, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    This was my first time to BJ's, and I was with my child daughter having dinner before an event at the Wharton. I don't have any complaints about visiting BJ's. The menu was huge, a good reason to come back and try more. We only had the burgers, and they were huge and cooked medium just as we asked. Pizookies, what a fun menu option. We each chose a different flavor and they were delicious. Decent price point compared to similar dining options.
    

    BJ's Restaurant & Brewhouse - LansingResponded on February 17, 2025

    Emily, we’re thrilled to hear you and your daughter enjoyed your first visit to BJ's! Our menu is designed for everyone to find something they love, and it’s great that you both enjoyed the burgers and Pizookies. We can't wait to welcome you back for more!
    

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