BJ's Restaurant & Brewhouse - Jacksonville North

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1. RW

   RebeccaW

   1 review

   5.0

   1 review

   Dined on May 3, 2022

   overall5food5service5ambience5

   Lovely dinner with our adult grandsons. Good food, good service. Totally enjoyed our time there!

   BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on May 5, 2022

   Thank you for this kind review, Rebecca. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!

   Report
2. OT

   OpenTable Diner

   Jacksonville

   1 review

   3.0

   1 review

   Dined on April 30, 2022

   overall3food3service4ambience3

   My wife’s burger was under cooked.

   BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on May 2, 2022

   We are sorry to have disappointed you. Our food should have been much better than what you have described here. Please know that we will address this with our team, and thank you for taking the time to leave us your review.

   Report
3. H

   Hobbykk

   1 review

   5.0

   1 review

   Dined on April 2, 2022

   overall5food5service4ambience5

   Our food was and experience was overall really great. Everything was just very very slow. We were there for nearly 2.5 hours.

   BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on April 4, 2022

   I am sorry you’ve had a terrible experience. We know your time is valuable and today we didn’t get it right. We hope you give us another chance to make this right!

   Report
4. SH

   SamH

   1 review

   1.0

   1 review

   Dined on March 25, 2022

   overall1food1service3ambience3

   My food was fine,but my girlfriends Brussels sprout salad with shrimp was not good. Brussels sprouts were so hard you couldn’t cut. I told manager about it. Didn’t think I should be charged for her meal

   BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on March 27, 2022

   We’re sorry to hear about your experience. Please email us at feedback@bjsrestaurants.c om and provide the name your review was posted under and that it is about our Jacksonville North restaurant. Allow us a few days to get back to you. Thank you

   Report
5. B

   Breakfastluvr

   San Diego

   4 reviews

   3.0

   4 reviews

   Dined on March 6, 2022

   overall3food3service4ambience4

   They were understaffed, so they were out of a lot of menu items. The waiter Andrew is great though 😍

   BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on March 8, 2022

   Thank you for letting us know about the issue. I am so sorry about this! We will address this with our staff and hope you can give us another chance.

   Report
6. KM

   KennethM

   1 review

   3.0

   1 review

   Dined on February 12, 2022

   overall3food4service1ambience4

   The waiter was great the kitchen was horrible I got my rib eye before anything the salad was last soup was last soup was full of salt rib eye was all fat. For 32.00 not good the tri tip my girlfriend had was great

   BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on February 15, 2022

   Hi Kenneth. I am so sorry to hear about the issues with your food. I wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.

   Report
7. D

   Disappointed

   Jacksonville

   1 review

   2.0

   1 review

   Dined on February 9, 2022

   overall2food1service4ambience3

   It was national pizza day and the restaurant was out of pizza. Weird. Hamburgers were good but not very warm. French fries were cool. The shining light was good service. Overall, very disappointing

   BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on February 11, 2022

   I am so sorry to hear about the issues with your food. I wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.

   Report
8. CK

   CrystalK

   Jacksonville

   1 review

   1.0

   1 review

   Dined on January 16, 2022

   overall1food1service1ambience1

   The server was horrible. Asked several times for refills and straws and never received either one

   BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on January 17, 2022

   Hi Crustal. We are so sorry for the service you received from us. We would have felt the same way you did about this visit. Our service should be much better. We will address this with our staff and hope you can give us another chance. Thank you for your feedback. Please swing back by our location and personally share this experience with the manager so we can do right by you.

   Report
9. MS

   MichaelS

   1 review

   4.0

   1 review

   Dined on January 8, 2022

   overall4food5service2ambience4

   Service once we got to the table wasn’t very good at all, incorrect drink orders and just a very slow server. Also, pick a better music channel for your restaurant, music was awful and way too loud. Food quality saved the experience. I would only recommend the restaurant because of the food quality, everything else was less than average.

   BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on January 11, 2022

   Your feedback is what drives our coaching, Michael! I’m sorry we were not up to par on your visit. We will work with our team so this does not happen again.

   Report
10. JS

    JustSoYummy

    Indiana

    15 reviews

    5.0

    15 reviews

    Dined on January 3, 2022

    overall5food5service5ambience5

    Ashleigh was our server & she was amazing. We had the best time. Food was wonderful, restaurant was comfortable and the drinks were amazing. We loved the Salted Caramel Pizzookie. Yum!

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on January 5, 2022

    Thank you for this kind review. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!

    Report
11. ES

    EdSs

    Jacksonville

    1 review

    4.0

    1 review

    Dined on January 1, 2022

    overall4food4service5ambience5

    Good restaurant for the family. Good staff. Good ambience.

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on January 2, 2022

    Thank you very much for this review. We're so happy you feel this way about us, and we hope to see you soon.

    Report
12. MD

    MaryD

    Jacksonville

    2 reviews

    5.0

    2 reviews

    Dined on December 13, 2021

    overall5food5service5ambience5

    My husband and I enjoyed dining. It was very pleasant and he was able to watch the football games! The service was excellent and the food was delicious. We will definitely return soon.

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on December 14, 2021

    WOW! I loved your comments Mary, thanks for the great “pat on the back.” We really appreciate it! Looking forward to serving you again. Don't forget to sign up for Premier Rewards PLUS before your next visit and snag a free Pizookie®!

    Report
13. U

    Unknown13

    1 review

    2.0

    1 review

    Dined on November 19, 2021

    overall2food3service1ambience3

    Food was above average. Drinks were ok. Service wasn't good.

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on November 22, 2021

    Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.

    Report
14. g

    golfnut

    Jacksonville

    22 reviews

    vip
    3.0

    22 reviews

    Dined on November 11, 2021

    overall3food3service2ambience2

    the service was slow and our server was rude. all of our food came at the same time

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on November 16, 2021

    Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.

    Report
15. OT

    OpenTable Diner

    New Orleans

    1 review

    1.0

    1 review

    Dined on October 29, 2021

    overall1food1service1ambience1

    Order wrong, never got part of order, bar service slow. Over priced.

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on November 1, 2021

    Thank you for letting us know about the service issues. I am so sorry about this! We will address this with our staff and hope you can give us another chance.

    Report
16. MD

    MaryD

    Jacksonville

    3 reviews

    5.0

    3 reviews

    Dined on September 17, 2021

    overall5food5service5ambience5

    Dining here was the perfect way to end my "ME" day, after going to the movies. I had the Root Beer Glazed Ribs with spicy coleslaw and finished with a strawberry shortcake pizookie. Both were delicious and very filling. My waitperson was very pleasant and checked on me without being overbearing. I will definitely return.

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on September 20, 2021

    Thank you so much for the great feedback, Mary! We strive to make this restaurant a place that everyone can enjoy!

    Report
17. TD

    TriciaD

    1 review

    5.0

    1 review

    Dined on September 15, 2021

    overall5food5service5ambience5

    The waiters are awesom Josh n I think Jarred were both awesome.

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on September 16, 2021

    Thanks for stopping by BJ's Restaurant & Brewhouse! We're glad that our service impressed you so much, and we look forward to seeing you again.

    Report
18. MD

    MaryD

    Jacksonville

    3 reviews

    5.0

    3 reviews

    Dined on September 11, 2021

    overall5food5service5ambience5

    I thoroughly enjoyed my experience at BJ's North! The service was excellent and my meal was delicious. I had the Ahi Tuna salad. Everything was fresh and prepared with my personal modifications. I will definitely be back!!

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on September 14, 2021

    Great to hear! I’m so happy that our team was able to meet your expectations and you had a stress-free experience.

    Report
19. OT

    OpenTable Diner

    Savannah

    3 reviews

    4.0

    3 reviews

    Dined on September 10, 2021

    overall4food4service2ambience5

    Good selection food & drink. Tasty. Serive is almost always slow and last night less than happy to be there. Could have been a bad night who knows. Most restaurants are understaffed these days so overall good.

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on September 13, 2021

    Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.

    Report
20. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on September 10, 2021

    overall1food1service1ambience1

    Had to ask 2 or 3 times for water ( still didn't get refill) salad was served after steak because they forgot, asked if I could get a glass of wine with my steak and he said sure remind me ... so 5 minutes after steak came out had to remind him , and the steak was 50% fat . Asked for desert to go after we received bill.. 20 minutes later we were finally able to leave ... and the restaurant was not even busy.

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on September 13, 2021

    Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again.

    Report
21. OT

    OpenTable Diner

    Jacksonville

    2 reviews

    5.0

    2 reviews

    Dined on September 5, 2021

    overall5food5service5ambience5

    For appetizers we ordered short ribs, loaded potatoes and the brownie pizookie and they all were so delicious. For entrées we ordered the ribeye with broccoli and asparagus, it was so tender and well seasoned and yes even the veggies. I originally ordered the jambalaya with rice, it was way salty so i sent it back and ordered it with noodles and less seasoning and it was absolutely perfect. It has just enough kick and did I mention how delicious it was. We went at noon and it took all of 10mins 15 at best to get our food. The service was good and I like that the manager walk around asking how things are going. This location is very family friendly and covid safe and the bathrooms were really clean. Lastly, the food is very reasonably price. I can't say enough good things about this restraunt, we will definitely be returning guess.

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on September 8, 2021

    Thank you for taking the time to let us know about your time at BJ's Restaurant & Brewhouse! We're especially happy to hear that you enjoyed the food!

    Report
22. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on August 14, 2021

    overall5food5service5ambience5

    It was an all around good experience from check in to paying the bill our waiter was awesome the food was well priced and had really good taste. The waiter was very knowledgeable about ingredients for allergies and he was awesome to deal with. 10 out of 10 will always recommend here.

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on August 16, 2021

    Thank you for your feedback. We will share this with our Culinary Team!

    Report
23. KL

    KellyL

    Jacksonville

    2 reviews

    5.0

    2 reviews

    Dined on July 31, 2021

    overall5food5service5ambience3

    This was our first time eating at BJ'S and we were very pleased with the food. The steaks were perfect between the temperature, and flavor. The only thing I was disappointed was that the restaurant itself was dirty. But we would definitely go back.

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on August 2, 2021

    Thanks for letting us know about your experience. Every guest certainly deserves a clean, orderly dining area, and we're sorry that didn't happen for you.

    Report
24. BJ

    BarbaraJ

    Jacksonville

    1 review

    5.0

    1 review

    Dined on July 20, 2021

    overall5food5service5ambience5

    Great food great waitress catered to older ladies who were not computer sauvy

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on July 26, 2021

    We appreciate the review! Exceptional service is extremely important to us, so it's great to hear that you were so pleased.

    Report
25. SL

    SarahL

    Jacksonville

    8 reviews

    vip
    3.0

    8 reviews

    Dined on May 28, 2021

    overall3food3service4ambience3

    Had a problem getting reservation made for open table. Manager & staff was not very helpful. I finally got in & went to front desk to ensure check in

    Report
26. OT

    OpenTable Diner

    Jacksonville

    1 review

    3.0

    1 review

    Dined on April 22, 2021

    overall3food3service4ambience4

    Had a nice time with my family at this restaurant. The food was pretty good and it was a cool and relaxed environment.

    Report
27. OT

    OpenTable Diner

    Jacksonville

    1 review

    1.0

    1 review

    Dined on April 11, 2021

    overall1food4service1ambience5

    Lost reservation..left after 45 minutes. Understaffed no managers in site.

    Report
28. EB

    ErinB

    Jacksonville

    2 reviews

    3.0

    2 reviews

    Dined on April 3, 2021

    overall3food2service3ambience3

    When we entered the hostess was very rude. When I said we had made reservations on open table and gave my name she stated “just because you made reservations doesn’t guarantee you seating, you’re still gonna have to wait 35-45minutes.” When we got seated and served we often had to hunt down our server because we were missing items when our food came out and because our drinks were empty. We asked our server for a specific type of beer that was on the menu he said we don’t have that beer but we have other beer. We have new beer and old beer but I’m not sure what we have. Overall not a great experience.

    Report
29. SS

    SusanS

    Chicago

    1 review

    4.0

    1 review

    Dined on April 3, 2021

    overall4food3service3ambience3

    Food was good but fries were cold. I hate cold fries! Menu was ridiculously small type. Drinks were slow. Waiter had mask under nose and he was a bit frazzled.

    Report
30. OT

    OpenTable Diner

    Jacksonville

    1 review

    2.0

    1 review

    Dined on March 28, 2021

    overall2food4service3ambience4

    Great waiter. Poor attitude with hostess openly complaining with coworker while ignoring customers. Not the best first impression.

    Report
31. KM

    KellyM

    Jacksonville

    1 review

    2.0

    1 review

    Dined on March 24, 2021

    overall2food3service2ambience2

    We did not get seated til 30 min after my reservation. They were short staffed and we did not get all the food we ordered. Staff was confused on pricing of a bottle of wine. I would give them 1 more try, but my friends have told me this is normal for this location.

    Report
32. OT

    OpenTable Diner

    Washington DC

    7 reviews

    vip
    2.0

    7 reviews

    Dined on March 21, 2021

    overall2food1service2ambience2

    I used to eat here a lot. We arrived 19 min early with an 8:30 pm sunday reservation. We were sat at 8:35 and were able to order fairly quickly. We ordered soup which took 35 min to arrive and was cold. Our waiter was way to busy and I eventually was able to just ask for a bowl so I could take it home to reheat. Over hour after our reservation we were leaving without having eaten. It was disappointing and zero apologies were even made and by 9:30pm I didn’t feel like waiting for them to correct the issues, not that the option was even offered by our waiter.

    Report
33. DJ

    DeweyJ

    Richmond

    10 reviews

    3.0

    10 reviews

    Dined on December 22, 2020

    overall3food2service4ambience4

    food was average, awful baked potato ( how can you not cook a potato). had to completely return the dish, mashed potatoes where much better. Beer selection is great and maybe they should stick to that.

    Report
34. SA

    SalA

    Baltimore

    5 reviews

    2.0

    5 reviews

    Dined on December 11, 2020

    overall2food2service2ambience2

    Was underwhelmed at this location. Service was spotty and food was greasy.

    Report
35. OT

    OpenTable Diner

    Jacksonville

    4 reviews

    5.0

    4 reviews

    Dined on November 12, 2020

    overall5food4service4ambience4

    Great service. Staff was excellent and attentive. Enjoyed a nice, quiet dinner.

    Report
36. S

    Susan

    1 review

    5.0

    1 review

    Dined on November 12, 2020

    overall5food5service4ambience5

    We had a booking on Veterans Day. With covid19 it has been difficult for businesses. Service has been slightly effected it took sometime once seated for food and utensils to arrive at the table. But food was absolutely beautiful and staff were excellent in their jobs. Love coming here. Keep striving through this pandemic.

    Report
37. OT

    OpenTable Diner

    Las Vegas

    5 reviews

    5.0

    5 reviews

    Dined on November 7, 2020

    overall5food5service5ambience5

    it was pretty quick sit down, order and the food was quick to come out... the dessert trio is so good ❤️

    Report
38. OT

    OpenTable Diner

    Jacksonville

    1 review

    1.0

    1 review

    Dined on October 22, 2020

    overall1food3service1ambience4

    I wasn’t satisfied with the service, or should I say lack there of. The silverware was dirty, I asked for takeout utensils instead. I was told take out didn’t have anymore, yet people were still receiving them with their take out orders. So I walked over to the area when I saw someone pull out a whole box, he walked off by the time I got there so I waited patiently. Two workers came out, neither of them acknowledged my presence, asked if I needed anything or asked if I’d been helped. So as they walked off, I took it upon myself to go into the box and get my own set of utensils. At that point, I just asked for to go boxes and the check. I did t even eat my food.

    Report
39. BV

    BrandiV

    Jacksonville

    3 reviews

    5.0

    3 reviews

    Dined on October 10, 2020

    overall5food5service5ambience5

    The service was quick. I had a reservation and the table was ready on time. The food came out very quickly. The drinks were delicious. The server was very nice.

    Report
40. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 26, 2020

    overall5food3service5ambience5

    Out waitress was everything!!! She made the night a success.... chicken wings lackluster! Bar wasn’t full like it looked no flavored vodka. However, the staff was extremely helpful and nice.

    Report