BJ's Restaurant & Brewhouse - Florence

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1. A

   Aviation

   Cincinnati

   17 reviews

   vip
   4.0

   17 reviews

   Dined on January 22, 2023

   overall4food3service3ambience3

   Service was slow and the food came out cold.

   BJ's Restaurant & Brewhouse - FlorenceResponded on January 23, 2023We are so sorry you were not satisfied with your BJ’s visit and our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.

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2. TC

   ToddC

   Richmond

   4 reviews

   4.0

   4 reviews

   Dined on January 14, 2023

   overall4food5service5ambience3

   Told upon arrival that BJ’s does not accept reservations. They just put Open Table diners on a list to get them in quicker than others who simply walk in. A 30-45 minute wait past the confirmed 6:30 time was to be expected by our party. We quickly attempted to find an alternative place to eat. Within 5 minutes, they had found us an available table. It was a nice service recovery, but perhaps they should not be Open Table participants. This seems a disingenuous use of Open Table’s business plan and perhaps you should reconsider the relationship.

   BJ's Restaurant & Brewhouse - FlorenceResponded on January 16, 2023Todd, thank you so much for the feedback! We strive to make this restaurant a place that everyone can enjoy. See you again soon!

   Report
3. OT

   OpenTable Diner

   Cincinnati

   2 reviews

   5.0

   2 reviews

   Dined on January 13, 2023

   overall5food5service5ambience5

   Excellent as usual!

   BJ's Restaurant & Brewhouse - FlorenceResponded on January 14, 2023One of our goals is to provide an experience where everything falls into place. Looking forward to serving you again.

   Report
4. R

   Richk

   Cincinnati

   2 reviews

   4.0

   2 reviews

   Dined on January 5, 2023

   overall4food4service5ambience5

   Good food as always

   BJ's Restaurant & Brewhouse - FlorenceResponded on January 7, 2023Thank you so much for your kind words, we strive to always provide great food for our guests to enjoy. We’re glad you loved the food and hope to see you back soon!

   Report
5. OT

   OpenTable Diner

   Cincinnati

   5 reviews

   vip
   1.0

   5 reviews

   Dined on December 25, 2022

   overall1food1service5ambience1

   This was very disappointing that they were closed and didn’t notify us on Christmas Eve.

   BJ's Restaurant & Brewhouse - FlorenceResponded on December 29, 2022Thanks for letting us know about the issue. I'm sorry about this. We will work with our team so this does not happen again.

   Report
6. RC

   RaCh

   1 review

   2.0

   1 review

   Dined on December 17, 2022

   overall2food2service2ambience3

   Food was bland and came out cold. None of us had a decent experience, especially for our first time ever being there. Like every establishment, didn’t have enough help. Had to keep tracking someone down to get one refill. Won’t go back.

   BJ's Restaurant & Brewhouse - FlorenceResponded on December 20, 2022We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.

   Report
7. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined on December 17, 2022

   overall1food2service1ambience2

   Our waitress was great ! Food was good! Definitely will be back!

   BJ's Restaurant & Brewhouse - FlorenceResponded on December 19, 2022We're so glad you enjoyed your recent BJ's Restaurant & Brewhouse dining experience. See you again soon!

   Report
8. G

   Gopack513

   Cincinnati

   9 reviews

   vip
   4.0

   9 reviews

   Dined on December 16, 2022

   overall4food4service5ambience5

   Our server Daryl was excellent. Ahi portion kinda small but overall very good dinner.

   BJ's Restaurant & Brewhouse - FlorenceResponded on December 18, 2022Thank you for your review. We're glad to hear that you enjoyed your experience, and we look forward to your next visit

   Report
9. OT

   OpenTable Diner

   Cincinnati

   10 reviews

   vip
   3.0

   10 reviews

   Dined on November 5, 2022

   overall3food3service4ambience3

   Friends said they liked their meals. Steak was disappointing as was the Brussels Sprout Kale salad. Strawberry vinaigrette did not seem to go well with other flavors and was a little on the soggy side. I would go back based on prior experiences.

   BJ's Restaurant & Brewhouse - FlorenceResponded on November 8, 2022Your feedback is what drives our coaching, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.

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10. J

    Jadem

    1 review

    4.0

    1 review

    Dined on October 28, 2022

    overall4food5service4ambience4

    server was great & food was good! requested a booth and was told there was none available when we walked past many to get to our small table in the back that wasnt even set up.

    BJ's Restaurant & Brewhouse - FlorenceResponded on November 1, 2022Thank you for this kind review, Jadem. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!

    Report
11. KS

    KimS

    1 review

    1.0

    1 review

    Dined on October 21, 2022

    overall1food1service1ambience1

    All of our food was cold we ordered appetizers they were cold then our steak and sides were all cold , told waitress she said sorry walked away manager never came over . The waitress said she told him and he walked away from her . We were party of 6 we all spent lot of money waitress did offer dessert, I know wasn’t her fault . But to me a manger should of taken responsibility and came over ! He walked around and avoided . We won’t be back

    BJ's Restaurant & Brewhouse - FlorenceResponded on October 25, 2022Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Florence restaurant. Please allow us a few days to get back to you. Thank you for your review.

    Report
12. DG

    DanG

    Cincinnati

    2 reviews

    5.0

    2 reviews

    Dined on October 14, 2022

    overall5food5service5ambience5

    Great spot

    BJ's Restaurant & Brewhouse - FlorenceResponded on October 16, 2022We're so glad you enjoyed your recent BJ's Restaurant & Brewhouse dining experience. See you again soon!

    Report
13. SC

    SeanC

    Western NC

    2 reviews

    5.0

    2 reviews

    Dined on October 8, 2022

    overall5food5service5ambience5

    Great menu, great staff! Wish their was one closer to my house

    BJ's Restaurant & Brewhouse - FlorenceResponded on October 10, 2022Hi Sean. We're so happy you enjoyed dining with us. Thanks for the kind review, and we hope to see you again soon.

    Report
14. S

    Squirrel

    Louisville

    3 reviews

    4.0

    3 reviews

    Dined on October 7, 2022

    overall4food4service4ambience4

    Dinner was good, service was good. We would return.

    BJ's Restaurant & Brewhouse - FlorenceResponded on October 12, 2022Thank you for this kind review. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!

    Report
15. JG

    JohnG

    Cincinnati

    24 reviews

    5.0

    24 reviews

    Dined on September 27, 2022

    overall5food4service5ambience4

    We had a large group with a reservation at opening. The manager was positive and as soon as staff arrived we were seated, just a few minutes late. Our waitress was pleasant and personable explaining specials and options. We had a variety of food from ham and cheese sandwiches which were very good. An excellent smokehouse burger. A good personal pizza with a delicious house salad. A mediocre chicken Alfredo. Overall a very good experience.

    BJ's Restaurant & Brewhouse - FlorenceResponded on September 29, 2022Hi John. We're so happy you enjoyed dining with us. Thanks for the kind review, and we hope to see you again soon.

    Report
16. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 22, 2022

    overall5food5service5ambience5

    Food was great, pizookies are always amazing!

    BJ's Restaurant & Brewhouse - FlorenceResponded on September 24, 2022Thanks so much for your feedback about our food! It's always good to hear that we're making our guests happy. We look forward to seeing you again soon!

    Report
17. TK

    TaylorK

    Cincinnati

    1 review

    5.0

    1 review

    Dined on August 7, 2022

    overall5food5service5ambience5

    The food was great, the nacho appetizer was huge! Drinks were delicious and our server was great.

    BJ's Restaurant & Brewhouse - FlorenceResponded on August 9, 2022Hey Taylor! Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!

    Report
18. OT

    OpenTable Diner

    Cincinnati

    2 reviews

    3.0

    2 reviews

    Dined on August 5, 2022

    overall3food4service4ambience4

    Food and service were good BUT it is a waste making a reservation for this restaurant on Open Table. They do not honor reservation times made through Open Table and gave us the same wait time to be seated as other parties that did not make a reservation/walk-ins.

    BJ's Restaurant & Brewhouse - FlorenceResponded on August 7, 2022We are so sorry to read about your recent experience. We know your time is valuable, and we hope to have another opportunity to serve you and make this right!

    Report
19. KK

    KimK

    Cincinnati

    4 reviews

    4.0

    4 reviews

    Dined on July 15, 2022

    overall4food4service5ambience4

    We regularly come here …Nice variety on menu, large selection of beer , delicious desserts!!!

    BJ's Restaurant & Brewhouse - FlorenceResponded on July 17, 2022Hi Kim, Thank you for your review. We're glad you enjoyed our menu options and we look forward to your next visit.

    Report
20. LS

    LoriS

    Cincinnati

    16 reviews

    5.0

    16 reviews

    Dined on July 6, 2022

    overall5food5service5ambience5

    Michael at the bar was great! There were 5 of us who stopped in after seeing the Elvis movie. The food was all good, from the pizza, to the burgers, to the avocado egg rolls. Drinks were made well. Michael was super friendly and very attentive to us even though the bar was pretty busy, and he was by himself. Thanks for an enjoyable dinner after the movie!

    BJ's Restaurant & Brewhouse - FlorenceResponded on July 8, 2022Hi Lori. Thank you for your review. We're glad to hear that you enjoyed your experience, and we look forward to your next visit

    Report
21. AS

    AmyS

    1 review

    1.0

    1 review

    Dined on July 4, 2022

    overall1food1service1ambience1

    The server was Sri chef in sweat sweat falling off oh him into our food blowing nose then touching stuff just gross food was awful dried will never go back thinking about calling health dept

    BJ's Restaurant & Brewhouse - FlorenceResponded on July 6, 2022Thanks for letting us know about your experience, Amy. Every guest certainly deserves a clean, orderly dining area, and we're sorry that didn't happen for you. Our Operations team will look into your feedback further to make sure that anything which should be addressed is addressed!

    Report
22. DV

    DavidV

    Cincinnati

    1 review

    4.0

    1 review

    Dined on June 25, 2022

    overall4food4service5ambience3

    Food is good. Service is excellent. I’m a repeat customer

    BJ's Restaurant & Brewhouse - FlorenceResponded on June 27, 2022Thank you for this kind review, David. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!

    Report
23. G

    Gaup

    1 review

    3.0

    1 review

    Dined on June 11, 2022

    overall3food2service3ambience3

    Food is mediocre and overly priced. Will only go for dessert.

    BJ's Restaurant & Brewhouse - FlorenceResponded on June 13, 2022Hi Gaup . We are so sorry to hear about your experience with your food. We wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant, on the spot!

    Report
24. OT

    OpenTable Diner

    Cincinnati

    5 reviews

    5.0

    5 reviews

    Dined on November 14, 2020

    overall5food5service5ambience5

    Great service, great food!

    Report
25. C

    Chris0329

    Cincinnati

    91 reviews

    vip
    5.0

    91 reviews

    Dined on November 13, 2020

    overall5food5service5ambience5

    Enjoyed a great meal and my friends birthday with a pizookie. And bought gift cards too thanks

    Report
26. ML

    MonaL

    1 review

    5.0

    1 review

    Dined on November 7, 2020

    overall5food3service5ambience5

    I had the chicken finger chopped salad. It was very good. My partner had the parmesan crusted chicken. He didn't finish it; he said it didn't have any flavor at all. The server offered him something else.. she was very very sweet.

    Report
27. C

    Chickentender

    1 review

    3.0

    1 review

    Dined on November 6, 2020

    overall3food4service5ambience4

    The food was very good. Our server was polite and knowledgeable about the menu. The total price of our bill with two appetizers, two drinks, five entrees, three desserts, and three soft drinks was more than what I had budgeted for our meal. So, I feel the food, amount, and taste didn't match up to the price of each meal. It was too expensive. Everything was great, just make sure you plan on spending money.

    Report
28. R

    Roslr

    Cincinnati

    30 reviews

    3.0

    30 reviews

    Dined on October 24, 2020

    overall3food4service4ambience4

    I like this restaurant and have been here before. When my husband and I went last Saturday. I ordered a bacon cheeseburger with lettuce and mao with white cheddar mashed potatoes. I received a plain cheeseburger with bacon and French fries. I was so hungry at that point I just ate what was served.

    Report
29. OT

    OpenTable Diner

    Cincinnati

    5 reviews

    5.0

    5 reviews

    Dined on October 24, 2020

    overall5food5service5ambience5

    Great! Have eaten at the BJ’s in Tri County same quality here.

    Report
30. MC

    MarcyC

    Cincinnati

    4 reviews

    5.0

    4 reviews

    Dined on October 24, 2020

    overall5food3service5ambience5

    Atmosphere is excellent, great vibe in there! Server was friendly and efficient. Social distancing was appropriate. All in all, good experience. Will go back.

    Report
31. K

    Katie

    Cincinnati

    2 reviews

    5.0

    2 reviews

    Dined on October 23, 2020

    overall5food4service5ambience5

    Dinner was wonderful. Hostesses and wait staff were wearing their masks and tables were separated by six feet or more. I had a small issue with a side of broccoli, but it was cleared up very quickly. We left extremely satisfied.

    Report
32. DC

    DebbieC

    1 review

    5.0

    1 review

    Dined on October 17, 2020

    overall5food5service5ambience5

    We were shocked at the incredible portion sizes of our entrees! The food was so good and our server had instant and spot-on answers to our questions and excellent suggestions. We will be back!!

    Report
33. MG

    MaryG

    Cincinnati

    2 reviews

    3.0

    2 reviews

    Dined on October 11, 2020

    overall3food4service3ambience3

    Food was delicious. Mixup in reservations somewhat annoying

    Report
34. MH

    MichaelH

    Cincinnati

    1 review

    5.0

    1 review

    Dined on October 5, 2020

    overall5food5service5ambience5

    Awesome food as always. Awesome staff. Definitely going back.

    Report
35. J

    Julie

    Cincinnati

    1 review

    3.0

    1 review

    Dined on September 2, 2020

    overall3food3service4ambience3

    We had a water leak from the roof that came down onto our table.

    Report
36. GB

    GinnyB

    Cincinnati

    3 reviews

    5.0

    3 reviews

    Dined on August 29, 2020

    overall5food5service5ambience5

    Very professional and well organized

    Report
37. SM

    SammysMom

    Cincinnati

    11 reviews

    vip
    2.0

    11 reviews

    Dined on August 29, 2020

    overall2food1service4ambience2

    unfortunately the food was not very good. my husband could eat his salad

    Report
38. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on August 22, 2020

    overall5food5service5ambience5

    We had a party of 8, but open table only let me book for 6. I put a note in about wanting 8. When we arrived, they saved us their largest table! Service was excellent. Food came fast and was delicious. Beers were great. Overall excellent experience!! Thanks!

    Report
39. JO

    JOGMan

    Naples

    58 reviews

    vip
    3.0

    58 reviews

    Dined on August 21, 2020

    overall3food3service3ambience3

    We were a bit disappointed with this place but the food was okay.i may have expected more than we should. I will have to give it another try to make a firm evaluation.

    Report
40. j

    jessicam

    1 review

    2.0

    1 review

    Dined on August 21, 2020

    overall2food2service1ambience1

    no menus i did not like that and also my boyfriends burger was really pink in the middle and my food was cold...

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