BJ's Restaurant & Brewhouse - Fairlawn Summit Mall

Commentaires sur le restaurant BJ's Restaurant & Brewhouse - Fairlawn Summit Mall de personnes qui y ont mangé. Selon des cotes récentes.

1. M

   Mark

   Tampa 5 commentaires

   5.0

   Y est allé le 4 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Food and service were excellent. I think the background music needs to be adjusted. We had a hard time enjoying conversation at our table.
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit MallA répondu le 5 avril 2025

   Thanks for your fantastic feedback, Mark! We’re thrilled you enjoyed the food and service. We appreciate your suggestion about the music level and will definitely look into it to enhance the dining experience for everyone. Hope to see you again soon!
   

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2. D

   Dante VIP

   Cleveland 6 commentaires

   4.0

   Y est allé le 16 mars 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 5
   4. Ambiance 4

   All was very good, food was very good, However the service from Paige was Outstanding !!! We had a party of 8 and she could not be more calm and accommodating ! Offered many suggestions and continued to check on us without being overbearing. Paige was truly great !
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit MallA répondu le 18 mars 2025

   Thank you, Dante! We're thrilled to hear you enjoyed the food and that Paige made your experience exceptional. We appreciate your feedback and will continue to focus on providing great service. We hope to welcome you and your party back soon!
   

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3. OT

   Client d'OpenTable

   Cleveland 10 commentaires

   5.0

   Y est allé le 7 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 4

    Our waitress was very attentive and very pleasant. The food  came out quickly, it was warm, and was delicious. The  only complaint we had was that the restaurant was a tad too cold. 
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit MallA répondu le 9 mars 2025

   Thank you! We're thrilled to hear you enjoyed your experience and that our team provided attentive service. We appreciate your feedback about the temperature and will address it. Looking forward to welcoming you back for another delicious meal!
   

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4. R

   Rachael

   San Francisco1 commentaire

   1.0

   Y est allé le 23 février 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   We arrived at 6:55 for our 7:00 reservation. It seemed to be a busy Saturday night . The staff was overwhelmed and there were 5 people ahead of us to “check in.” We didn’t actually have a staff member speak to us until 7:10, she checked us in and said it would be 45 minutes for a table despite our reservation. We have 4 kids (group of 8 total) with us and indicated it wouldn’t be possible for us to wait this long without a melt down. My husband offered that we could sit at a smaller table with the kids on our laps. We were sat around 7:20 and waiter came to get our drink order roughly 8 minutes later. His portable ordering system froze and he only got 75 percent of our drinks plugged in and had to go get help from a manager. He came back about 10 minutes later and again couldn’t complete our drink order since his system froze. We waited another 5-10 minutes as he spoke to his manager but when he appeared again he said his system was still broken. We asked if someone else could take our order or if it could just be written down and we were told no. At this point it was 7:45 and we still didn’t even have our full drink order in so we had to leave. The staff seemed to want to do a good job but didn’t have the staffing level or tools to make it happen.
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit MallA répondu le 24 février 2025

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Fairlawn Summit Mall restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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5. L

   Lindsay

   Cleveland 2 commentaires

   5.0

   Y est allé le 21 février 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 3

   The staff was kind from the first interaction to the last. The food was excellent and the pizookie was Awesome!! We really had an excellent time.
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit MallA répondu le 22 février 2025

   Lindsay, we’re thrilled to hear you had such a fantastic experience! Our team works hard to create memorable moments, and it’s great to know you enjoyed the food and pizookie. We can’t wait to welcome you back for another visit!
   

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6. O

   Olivia

   Poconos1 commentaire

   1.0

   Y est allé le 15 février 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 2
   4. Ambiance 2

   Went there on Valentine’s Day for my nephew birthday. All of us had the worst food it says mac & cheese on the menu, but they gave us couscous mac & cheese, and didn’t tell us and got mad when we asked off our bill because that’s not what we asked for.
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit MallA répondu le 16 février 2025

   Thank you for sharing your experience Olivia. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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7. J

   Jill

   Cleveland 2 commentaires

   4.0

   Y est allé le 14 février 2025

   1. Cote globale 4
   2. Nourriture 3
   3. Service 4
   4. Ambiance 3

   Our waiter and service was great. It was very cold by the window. I was a little disappointed with the Vegan/Veggie options. My husband was a little disappointed that they were out of what he wanted to order.
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit MallA répondu le 16 février 2025

   Thank you for your feedback, Jill! We're glad to hear you enjoyed the service. We appreciate your input on the temperature and our vegan options—we're always looking to improve. We'll work on better stock and variety for future visits. Hope to see you both again soon!
   

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8. D

   Donald

   Cleveland 2 commentaires

   2.0

   Y est allé le 1 février 2025

   1. Cote globale 2
   2. Nourriture 2
   3. Service 2
   4. Ambiance 1

   BJs it’s usually lackluster and tonight was no different. It was freezing in the restaurant. The food came so fast it was obviously sitting on a counter as confirmed by the temperature of the meat. The dessert was good though.
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit MallA répondu le 3 février 2025

   Hi Donald. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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9. L

   Lynette

   Cleveland 7 commentaires

   5.0

   Y est allé le 25 janvier 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   The service was excellent. The staff was attentive and courteous. Matthew went above and beyond to make sure we had everything we needed.
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit MallA répondu le 28 janvier 2025

   Thank you, Lynette! We're thrilled to hear about your positive experience with our team, especially Matthew. We take pride in providing excellent service and appreciate your recognition. Looking forward to welcoming you back soon!
   

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10. L

    Lisa

    Cleveland 4 commentaires

    4.0

    Y est allé le 24 janvier 2025

    1. Cote globale 4
    2. Nourriture 5
    3. Service 5
    4. Ambiance 4

    The menu is extensive with many great options. The server Perris was friendly and knowledgeable. The food was delicious and the service attentive.
    

    BJ's Restaurant & Brewhouse - Fairlawn Summit MallA répondu le 28 janvier 2025

    Thanks for your feedback, Lisa! We're thrilled you enjoyed our extensive menu and found Perris to be friendly and knowledgeable. It’s great to hear you had a delicious meal with attentive service. We appreciate your support and hope to see you again soon!
    

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