BJ's Restaurant & Brewhouse - Fairlawn Summit Mall

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1. MD

   MichelleD

   Cleveland

   7 reviews

   vip
   3.0

   7 reviews

   Dined on October 25, 2020

   overall3food5service3ambience4

   Meal was delicious and cooked perfectly. Took quite a while to get a second round. In bartenders defense, she looked like she was left alone once the dinner crowd cleared and still had to worry about our bar high top. We received the wrong beer (nut brown is very different from the double ipa we ordered). We were also concerned about their precautions. There were no plastic barriers at bar and strangers seemed to be standing /sitting too close together. Also, instead of being sent to their cars to wait for text, there were too many people standing around hostess stand waiting. It just didn't feel like they took precautions seriously. Some restaurants just appear to be much better at it than others...

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2. M

   Money

   1 review

   5.0

   1 review

   Dined on October 23, 2020

   overall5food5service5ambience5

   Excellent customer service and wonderful food and drinks

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3. NC

   NancyC

   1 review

   5.0

   1 review

   Dined on October 23, 2020

   overall5food5service5ambience5

   We were very pleased with our second visit to BJ's. We have been looking for a regular Friday place and I believe we have found it! Expect to see us each week. Our waitress Destiny was particularly good.

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4. O

   Ohio

   Cleveland

   7 reviews

   1.0

   7 reviews

   Dined on October 16, 2020

   overall1food1service1ambience3

   The food quality was extremely poor. Several items were clearly microwaved. A pizza is $29 and the overall prices are severely inflated. Will not return.

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5. SM

   SandraM

   1 review

   5.0

   1 review

   Dined on October 4, 2020

   overall5food5service5ambience5

   First time there would highly recommend best ribs and steak I’ve ever had

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6. CW

   CheryleW

   1 review

   5.0

   1 review

   Dined on September 10, 2020

   overall5food5service5ambience5

   I felt very safe when we were at our table. Tables were far enough apart and server wore a mask. The ribs were very good and was the special with the pazooki dessert included. I will be back. Server was excellent. Very clean.

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7. TP

   TrudyP

   1 review

   5.0

   1 review

   Dined on September 5, 2020

   overall5food5service5ambience5

   Our server was outstanding and the food was great. Love this place!

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8. PS

   PatriciaS

   1 review

   5.0

   1 review

   Dined on August 21, 2020

   overall5food5service5ambience5

   Very enjoyable experience eating on the outdoor patio. Great food!

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9. JR

   JaneR

   Cleveland

   1 review

   5.0

   1 review

   Dined on August 14, 2020

   overall5food5service5ambience5

   I had the seared Ahi tuna salad and it was delicious!

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10. d

    dinnerwith5friends

    Cleveland

    56 reviews

    vip
    2.0

    56 reviews

    Dined on July 27, 2020

    overall2food1service1ambience2

    Unfortunately a bit off a disappointment tonight. Good took a while. A friend ordered a salad to start and didn't arrive until 5 min before our meal. Both tri-tip and burger were overcooked. Food is over priced

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11. OT

    OpenTable Diner

    Cleveland

    7 reviews

    vip
    3.0

    7 reviews

    Dined on June 3, 2020

    overall3food2service2ambience4

    I felt bad for the servers. Not enough help. The food was ok for the price. I really never post a bad review. The restaurant did the best that they could with the circumstances at hand. Always should plan for the worst when it comes to your servers and kitchen help. They were definitely working their butts off and did not seem happy at all.

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12. TC

    ThurlC

    Cleveland

    1 review

    4.0

    1 review

    Dined on February 21, 2020

    overall4food5service3ambience3

    Food was very good. Very noisy. Service was slow but our waitress was good and very pleasant.

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13. DB

    DiannaB

    1 review

    5.0

    1 review

    Dined on February 16, 2020

    overall5food5service5ambience5

    BJs is large and busy but with very good service and food quality. Friendly wait staff. The menu is quite extensive.

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14. I

    Italiangirl

    Cleveland

    15 reviews

    1.0

    15 reviews

    Dined on January 12, 2020

    overall1food1service5ambience3

    We initially arrived with a party of 5 at 530 and were told it would be over an hour wait. Since we have small children we decided to book a reservation through Open Table for 7 and come back. We walked around the mall and then returned at 645. We then waited an hour to be seated after several 4-5 party tables were seated. Additionally at one point they called us over to a table and then said - oh sorry this one isn’t yours and we had to go wait again. This experience is incredibly frustrating with 3 children. Someone (possibly manager) who never told us who she was apologized and said the App wasn’t supposed to take reservations for Saturday night (as if that is my mistake). Our server was excellent!! The root beer was great. However our food was mediocre and almost inedible (lemon herb chicken with asparagus and zucchini noodles was soupy and had no asparagus). It was overpriced as well. Needless to say, we will not be back. The manager did take off our appetizer from the $60 bill (2 kids meals and 2 entrees). However, we wouldn’t have ordered an appetizer had we been seated at 7 and not starving and desperate at 8 when we got a table.

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15. TF

    ThomasF

    Cleveland

    2 reviews

    5.0

    2 reviews

    Dined on January 4, 2020

    overall5food5service5ambience4

    I was quite pleasantly surprised to be shown to our table at the requested time on what appeared tobe a very busy night! Thank you! Our waitress was great, and efficient. Our group of six placed very diverse orders and I did not hear one negative comment on choices. Thanks for a great experience.

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16. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on December 31, 2019

    overall4food5service5ambience4

    food was great. we froze though. where are seats were there was a serious draft & we were very cold the whole time we were there.

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17. CC

    ChrystalC

    Cleveland

    3 reviews

    4.0

    3 reviews

    Dined on December 29, 2019

    overall4food5service3ambience5

    It took over half an hour to get our desserts, which is really unexpected. Usually service is prompt. Very disappointed.

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18. e

    emiller5959

    Cleveland

    22 reviews

    vip
    5.0

    22 reviews

    Dined on November 11, 2019

    overall5food5service5ambience5

    Another great dinner at BJs and they provided entrees for free for my wife and me. We are both retired Air Force veterans. Thanks!

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19. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 10, 2019

    overall5food5service4ambience5

    Huge selection and great food!

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20. MS

    MargaretS

    Cleveland

    3 reviews

    1.0

    3 reviews

    Dined on October 19, 2019

    overall1food1service1ambience1

    We will never return. Miles and soda pop not very good. All the food was not good at all. Everything seemed frozen, nothing fresh. I can’t believe it’s opened and people eat this crap.

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21. OT

    OpenTable Diner

    Cleveland

    2 reviews

    5.0

    2 reviews

    Dined on October 5, 2019

    overall5food5service5ambience5

    Our waiter was outstanding!

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22. M

    Maggie

    Philadelphia

    9 reviews

    4.0

    9 reviews

    Dined on September 21, 2019

    overall4food3service4ambience4

    Tried the Peruvian dish. Bland but felt like a healthy meal. Have been very happy with other meals in the past.

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23. OT

    OpenTable Diner

    San Diego

    3 reviews

    vip
    5.0

    3 reviews

    Dined on September 11, 2019

    overall5food5service5ambience5

    We had a large party, everything was very smooth

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24. VF

    VinceF

    Cleveland

    6 reviews

    4.0

    6 reviews

    Dined on August 10, 2019

    overall4food4service4ambience4

    Table ready when we arrived, service was good, food was good, desert was good. Go back again.

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25. MW

    MommaWoj

    1 review

    5.0

    1 review

    Dined on August 4, 2019

    overall5food5service5ambience5

    Fabulous staff took great care of us! We were very high maintenance customers adding people to our party last minute, needing a larger table, specific order requests, Sa’ad and his crew accommodated our every wish! Our food was brought to us piping hot by multiple servers jumping in to help out. Our drinks were never empty. Everything was delicious even the gluten free pazookie! Love this restaurant!!

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26. J

    Jackie

    Cleveland

    18 reviews

    vip
    5.0

    18 reviews

    Dined on August 3, 2019

    overall5food5service5ambience4

    The food, drinks and service are consistently good for a quick dinner.

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27. SW

    SonjaW

    Cleveland

    1 review

    5.0

    1 review

    Dined on July 6, 2019

    overall5food5service5ambience5

    Our waiter Saad did an excellent job. Very accommodating. We will probably request his area on our next visit.

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28. CC

    ChrystalC

    Cleveland

    4 reviews

    5.0

    4 reviews

    Dined on July 5, 2019

    overall5food5service5ambience5

    Birthdays of both my kids.

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29. R

    Retired

    Cleveland

    5 reviews

    5.0

    5 reviews

    Dined on July 4, 2019

    overall5food5service5ambience5

    Very pleasant experience. Food was very good good waitress

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30. CB

    CarrieB

    1 review

    1.0

    1 review

    Dined on June 29, 2019

    overall1food1service1ambience4

    It was my birthday...and my brother and his fiancé were joining us for dinner for the first time there. As they had never been there, but we had, I told them how fabulous it was. With our reservations we were quickly seated. It our server a long time to get to us. I told my brother the prime rib was excellent, so he ordered it. My brother and his fiancé had salads and my husband had chili and I had the clam chowder. It took over 30 minutes to even get those and my clam chowder was ice cold. The server apologized and I told her she could just heat it up, but she said she had them get me a new one. However, when the bowl came out I could tell it had been microwaved and was my same soup, which I don't mind, but don't tell me I was getting a new one if that wasn't the case. Needless to say, the bowl and plate were hotter than the soup. While I was waiting for my soup to be returned to me, our dinners came. My prime was okay, but that too was very cold and not even warm. I thought, 'Well, at least I can put some hot aujuis on it". Wrong. The aujuis they gave us was more like water, and the ramekin was only about 1/3 full. Plus...you guessed it...it was ice cold. The fat from the broth was laying on top. I am not sure why you even offer vegetables with the dinners because they do not know how to cook them. My asparagus was burnt and my brothers was raw...and my husband got broccoli...except it too was raw. I mean, it hadn't even been cooked/steamed at all. It was totally raw broccoli! Did I mention my husband and I were both chefs? The highlight of the night was the pizookies we had. I normally do not complain, but this was the worse meal we have ever had there. We were extremely disappointed.

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31. VF

    VinceF

    Cleveland

    6 reviews

    4.0

    6 reviews

    Dined on June 29, 2019

    overall4food4service4ambience1

    Good Stuff Good stuff Good stuff Thanks for the good stuff is was good

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32. KH

    KatheH

    1 review

    4.0

    1 review

    Dined on June 28, 2019

    overall4food5service3ambience5

    The service was very slow but other than that the food was good

    Report
33. GS

    GaryS

    1 review

    5.0

    1 review

    Dined on June 14, 2019

    overall5food4service5ambience4

    They are a good place, just wish they had more vegetarian options. and using this app to reserve my table was phenomenal I ended up getting seated about 30 minutes early.

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34. R

    Rachelm

    Cleveland

    2 reviews

    4.0

    2 reviews

    Dined on June 14, 2019

    overall4food4service5ambience5

    The food always takes longer than I would expect but the food was good and the service was excellent

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35. MM

    MikeM

    1 review

    5.0

    1 review

    Dined on June 3, 2019

    overall5food5service5ambience5

    Food was great, service was great and beer was great. What else could I ask for?

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36. BE

    BECKYM

    1 review

    4.0

    1 review

    Dined on May 3, 2019

    overall4food5service3ambience5

    Don't be in a hurry. It took an hour to get our food, mine was cold. Still good though. May have been the margarita.

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37. TB

    TobyB

    Atlanta

    14 reviews

    5.0

    14 reviews

    Dined on April 23, 2019

    overall5food5service5ambience5

    Great service good food not overly expensive

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38. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on March 30, 2019

    overall2food1service4ambience4

    They did not honor the Open Table reservation. We waited quite awhile and only got a table because I hounded them a bit. The food was not good. Turkey Club was awful. The pork chop and the steak were super dry. Would never go again.

    Report
39. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on March 29, 2019

    overall3food3service3ambience3

    Average food, drink prices are steep. $8.75 for Tito’s & soda.

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40. B

    Beanie

    Cleveland

    1 review

    5.0

    1 review

    Dined on March 23, 2019

    overall5food5service5ambience5

    I was reluctant to go to BJ's. My husband and I were not that impressed the last time we went. This time was with friends from work. Not easy to make a choice that would make everyone happy! BJ's looked like it had enough choices. Turns out it was really quite good. Everyone could find something to make them happy and were happy with the food, service, etc.

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