BJ's Restaurant & Brewhouse - Puente Hills

Commentaires sur le restaurant BJ's Restaurant & Brewhouse - Puente Hills de personnes qui y ont mangé. Selon des cotes récentes.

1. JH

   JimH

   Tahoe 6 commentaires

   5.0

   Y est allé le 12 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Had a great dinner with customers, 11 of us, had excellent service and food was perfect!
   

   BJ's Restaurant & Brewhouse - Puente HillsA répondu le 13 mars 2025

   Thanks for the fantastic feedback, Jim! We're thrilled to hear you and your customers enjoyed your dinner with us. Our team always aims to provide top-notch service and delicious food. Looking forward to welcoming you back for another great experience!
   

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2. j

   jay VIP

   Los Angeles3 commentaires

   2.0

   Y est allé le 23 février 2025

   1. Cote globale 2
   2. Nourriture 2
   3. Service 3
   4. Ambiance 3

   Food was cold and was replaced with a new plate. Waitress was understanding
   

   BJ's Restaurant & Brewhouse - Puente HillsA répondu le 27 février 2025

   Hi Jay, thanks for your feedback. We’re sorry to hear your food wasn't up to standard but glad our waitress was able to assist. We’re always striving to improve and appreciate your input. We hope to provide a better experience on your next visit!
   

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3. I

   Itzel

   Los Angeles1 commentaire

   5.0

   Y est allé le 15 janvier 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 2

   good time went here a week ago had a horrible experience but this time our server was super nice and super quick
   

   BJ's Restaurant & Brewhouse - Puente HillsA répondu le 16 janvier 2025

   Itzel, we’re thrilled to hear you had a great experience during your recent visit! Our team works hard to provide excellent service, and it’s wonderful to know your server made a positive impact. We look forward to seeing you again soon!
   

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4. j

   john VIP

   Los Angeles97 commentaires

   2.0

   Y est allé le 30 décembre 2024

   1. Cote globale 2
   2. Nourriture 3
   3. Service 2
   4. Ambiance 4

   our worst experience ever here. my meal was delivered 20 minutes before my wife's. her vegetables were tough and undercooked. my chili in a bread bowl and side salad were fine. service was mediocre, at best, not their best effort
   

   BJ's Restaurant & Brewhouse - Puente HillsA répondu le 31 décembre 2024

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Puente Hills restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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5. K

   Kevin

   Las Vegas1 commentaire

   2.0

   Y est allé le 28 décembre 2024

   1. Cote globale 2
   2. Nourriture 3
   3. Service 2
   4. Ambiance 3

   We asked to have our floor cleaned by the host but he completely ignored us and we had to wait for our server to ask again and have him do it.
   

   BJ's Restaurant & Brewhouse - Puente HillsA répondu le 29 décembre 2024

   Thanks for letting us know about your experience, Kevin. Every guest certainly deserves a clean, orderly dining area, and we're sorry that didn't happen for you. Our Operations team will look into your feedback further to make sure that anything which should be addressed is addressed!
   

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6. J

   John

   Los Angeles1 commentaire

   5.0

   Y est allé le 26 décembre 2024

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Company luncheon gathering on day-after Christmas, many open tables so immediately warm greeting by the hostess and got seated. Menu was comprehensive for a micro-brewery house, ranging from hot-and-spicy wings appetizer to healthy soup and salad combo, with popular flat bread pizza, BBQ ribs, steaks and fishes in between, all complementary to restaurant's immense selection of brewery choice from light to medium to full-body taste of fresh ales.
   

   BJ's Restaurant & Brewhouse - Puente HillsA répondu le 30 décembre 2024

   Thanks for the fantastic review, John! We're thrilled to hear you enjoyed our welcoming atmosphere and diverse menu options. It’s great to know you appreciated our brewery selection. We look forward to welcoming you back for another delightful experience!
   

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7. E

   Erika VIP

   Los Angeles3 commentaires

   2.0

   Y est allé le 27 novembre 2024

   1. Cote globale 2
   2. Nourriture 3
   3. Service 1
   4. Ambiance 1

   We reserved a table and still waited 10 minutes for the table to seated. After seating it took 20 minutes before my husband went to inform the hostess that no waiter had been by to even take our drink order
   

   BJ's Restaurant & Brewhouse - Puente HillsA répondu le 28 novembre 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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8. G

   Grace

   Los Angeles3 commentaires

   4.0

   Y est allé le 18 novembre 2024

   1. Cote globale 4
   2. Nourriture 5
   3. Service 5
   4. Ambiance 4

   Restaurant ran out of soft drinks for refills. Took too long to get our food.
   

   BJ's Restaurant & Brewhouse - Puente HillsA répondu le 19 novembre 2024

   Thanks for your feedback, Grace! We're glad you enjoyed your visit overall but apologize for the delays and drink shortages. We're working to improve our service and ensure a better experience next time. Your input helps us make those changes!
   

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9. B

   Brenda

   San Francisco6 commentaires

   2.0

   Y est allé le 26 octobre 2024

   1. Cote globale 2
   2. Nourriture 1
   3. Service 3
   4. Ambiance 2

   My husband asked for medium rare prime rib and he got rare. Rare that he couldn’t even cut through the prime rib. Also, he wasn’t offered a glass when given a can of beer. The waiter was extremely nice and attentive though.
   

   BJ's Restaurant & Brewhouse - Puente HillsA répondu le 28 octobre 2024

   Sorry to hear you were disappointed with your meal, Brenda. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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10. OT

    Client d'OpenTable

    Houston1 commentaire

    5.0

    Y est allé le 1 octobre 2024

    1. Cote globale 5
    2. Nourriture 4
    3. Service 5
    4. Ambiance 5

    Gabriella was amazing we were a party of 18 and she took great care of us. Took our drink orders regularly, food order was smooth, attentive and friendly and did not get overwhelmed by a large party, even though she was taking care of other tables as well. The food from the kitchen came out sporadically but Gabriela apologized and continued to keep checking on us. When the food did arrive it was good. Great night at BJ’s
    

    BJ's Restaurant & Brewhouse - Puente HillsA répondu le 3 octobre 2024

    We're thrilled to hear that Gabriella provided exceptional service for your party. It’s great to know you enjoyed the food and had a wonderful night with us. We appreciate your feedback and look forward to welcoming you back soon!
    

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