BJ's Restaurant & Brewhouse - Arcadia
The food, service, and price were awesome. We got to watched some good football games awhile having a blast.
We ordered a beer and didn't like it. We asked the waitress if we can change it, if not, no big deal. Somehow it was a big deal to her because she got her manager? The manager came and asked what was the problem. Again we explained we didn't like the beer and why. She proceeded to tell us why we were wrong about the reasons we didn't like it? Again we said if it can be switched then okay but if not we understand and we honestly didn't even care at that point, we just wanted to go back to enjoy dinner. She got us a new beer in the end. like what was the point of you causing a big scene and embarrassing us when from the beginning we said it truly wasn't a big deal??? Our waitress didn't help us for most of our meal and we had to ask for things from someone else. She kept coming and pressuring us for the bill and when we were ready she said "no take your time i'll be back" and made us wait for another 15 minutes. Customer service was absolutely terrible and my family was so embarrassed by the manager when they could have just left us alone since we had expressed multiple times it was fine and not a big deal. Throughout the whole thing we didn't raise our voices and were so patient but the manager was so set on making us feel bad. I honestly have never had such an experience here that was bad from start to finish. Never coming again.
10 of my family and friends celebrated my Mom's 77th birthday anniversary, we had a great time and the service was excellent. She was Happy with the food and atmosphere. Thank you for your service.
Everyone was awesome and so helpful. The manager was able to accommodate my large party when we had more guest arriving. Food was great!!!
Host did not honor our reservation and was very confused about the number of people at our table and it took forever to be seated.
The menu was varied which was perfect for our large party. We had Connor serve us. He was enthusiastic, efficient and attentive. My ahi salad was delicious and everyone loved what they ordered.
We regularly have a great experience at this BJs.
It was a fun place to have a family dinner for my daughter's birthday!
New Years Eve dinner. We received exceptional service.
Our server, Ryan, was a delight! It was New Years Eve and very busy, but Ryan was fabulous and took care of all of our needs with a smile!
I was pleased with my server Fernando, please extended my gratitude and tell him to keep up the good job, friendly and smiling attentive.
Food overall tasted good. Service is adequate, nothing exceptional. I feel the ice tea is over-priced at $3.25/ea. It is a good place for get together with friends once in a while. We went at lunch time, noise level was good.