Binchotan

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1. J

   Justanormalguy

   San Francisco

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   overall3food3service2ambience4

   Tastes were great but yakatori needs to be served hot. Order a few individual skewers enjoy then order some more.

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2. DD

   DeborahD

   Seattle

   35 reviews

   vip
   5.0

   35 reviews

   Dined on June 13, 2022

   overall5food5service5ambience5

   My husband, me and daughter dined here for our anniversary and it was spectacular! Service, cuisine and view….just wonderful.

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3. TV

   TamaraV

   1 review

   1.0

   1 review

   Dined on June 12, 2022

   overall1food2service1ambience1

   I so wanted to love this restaurant. It was a celebration of my birthday as well as our anniversary...plus it was a sentimental "first time back" to the Fairmont after staying here 18 years ago on the "Train to End Stroke" marathon team. But sadly, this evening feel short on so many fronts. Our reservation was noted as a "special occasion" -- however, upon arriving on time, we were sat in the far corner of the bar (not the restaurant) at an 8-top, (where it was just the two of us) facing a wall. After not being noticed or greeted for about 10 minutes, my husband went up front again to see if we could be moved. They did move us, to the far corner of the restaurant, near the servers station...where there was a ton of foot traffic. They took our order and brought our drinks and appetizers in a reasonable amount of time, and then left us for nearly an hour, with empty drinks, and no entree's. Finally, our server came up and said that she was "very sorry" and they were plating our meal "very soon"...and that they would offer us a complimentary desert or appetizer for our trouble. Back up to the front desk I went to call in the manager...who greeted me with another "I'm very sorry...we're all just trying to adapt here" -- I think she was referring to the fact that it had rained a little earlier in the afternoon for a few moments, and that had caused them some hardship. Newsflash. It RAINS in the afternoon in Hawaii most days. Not sure why that would trip them up so much. Or, maybe she was referring to the pandemic, and that they were still adapting to that?? After 2.5 years, we've been to so many lovely meals at so many places who are adapting just fine. Our meal finally arrived, lukewarm...and just "Meh"...and our bill arrived too...full boat...no complimentary anything. BAD all around experience. Will not be back. But, thanks to the many other places we went during this trip that were amazing 5-Star: Roys, The Beach Tree, and the Kamuela Provision Co. They were great!

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4. SP

   SimoneP

   Hawaii

   8 reviews

   vip
   3.0

   8 reviews

   Dined on June 12, 2022

   overall3food4service5ambience3

   Food was delicious though menu was a bit confusing. My interpretation was that all robata items would be self cooked on robata but they came pre-cooked. Only the set menus came with a grill. It was raining so they made the best of indoor seating. However, the hostess was not accommodating to guests in front of us and very rude to the wait staff in front of customers. Bad representation. Our server was one of the best I’ve ever had. Wish I remembered his name. Attentive, jovial, service oriented. Food service was slow but didn’t bother us due to his lovely demeanor. Overall, good meal. Just need some management tweaks.

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5. S

   Suzannah

   Chicago

   8 reviews

   5.0

   8 reviews

   Dined on June 11, 2022

   overall5food5service4ambience5

   It was excellent… and plentiful. The service was a bit slow, but being on vacation, slower service forces us to relax and unwind.

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6. CS

   CindyS

   Denver

   1 review

   5.0

   1 review

   Dined on June 11, 2022

   overall5food5service5ambience5

   They forgot the birthday. It was ok, we were very full of wonderful food. It also could be we were early for our reservation! We will be back again this trip, it was really great, interesting and new food!!

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7. OT

   OpenTable Diner

   Hawaii

   2 reviews

   5.0

   2 reviews

   Dined on June 6, 2022

   overall5food5service5ambience5

   Second year in a row, great! Kids love the bento boxes, adults love the service, good food and great ambiance.

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8. OT

   OpenTable Diner

   Los Angeles

   1 review

   vip
   1.0

   1 review

   Dined on May 29, 2022

   overall1food1service1ambience1

   restaurant closed for unforeseen circumstances one hour before our reservation on Saturday night of Memorial Day weekend- and we were a party of 8... no explanation no substitute dinner reservation and no return phone call. I would expect way better from a restaurant in a Fairmont property. We will certainly think twice about ever staying here again.

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9. F

   Foodie

   Seattle

   30 reviews

   vip
   3.0

   30 reviews

   Dined on May 21, 2022

   overall3food2service4ambience4

   Very small portions & expensive.

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10. SF

    SethF

    San Francisco

    3 reviews

    vip
    4.0

    3 reviews

    Dined on May 17, 2022

    overall4food4service4ambience4

    Nice place for an evening dinner after sunset. Options are not exceptional, but interesting. Service and quality were moderate. Overall, a good spot for a unique dining experience.

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11. JM

    JonM

    Los Angeles

    5 reviews

    vip
    2.0

    5 reviews

    Dined on May 14, 2022

    overall2food2service1ambience4

    Waited 15 minutes for table. Then 45 minutes before getting food. Food was not hot, but nice presentation on glowing grill. No fire and barely hot

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12. JQ

    JaQST

    Seattle

    3 reviews

    5.0

    3 reviews

    Dined on May 14, 2022

    overall5food5service5ambience5

    We had the following small dishes for two: cauliflower, the macadamia nut shrimp, grilled asparagus, and the lobster. ALL were amazing. Chelsi is the BEST waitress ever. Ambiance is always great.

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13. OT

    OpenTable Diner

    Vancouver

    9 reviews

    4.0

    9 reviews

    Dined on May 14, 2022

    overall4food4service3ambience5

    Lovely ambience and surroundings

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14. K

    Keith

    Denver

    12 reviews

    5.0

    12 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5

    Great food and service. One of our favorite restaurants.

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15. OT

    OpenTable Diner

    San Francisco

    4 reviews

    vip
    5.0

    4 reviews

    Dined on May 7, 2022

    overall5food5service5ambience5

    Another great meal at Binchotan. Joseph, the manager was very welcoming and helpful. The food and service was excellent.

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16. TV

    TommyVega

    Seattle

    8 reviews

    5.0

    8 reviews

    Dined on May 3, 2022

    overall5food5service5ambience5

    Beautiful setting, plates to share for two or family style for 4. Very good wine selection and outstanding service.

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17. C

    Cupcakes

    Hawaii

    1 review

    5.0

    1 review

    Dined on May 1, 2022

    overall5food5service5ambience5

    Great Service! Bartender made amazing drinks Server was on it!

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18. RO

    RobertO

    Hawaii

    8 reviews

    2.0

    8 reviews

    Dined on May 1, 2022

    overall2food2service3ambience3

    venue nice ambiance, nice day at sunset; no wind, nor rain; cloud cover kept it cooler; food fair representation of Japanese foods. A couple plates were disappointing, the lobster was the best. Would have like some rice; plain, or inari, or onigiri.

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19. N

    Nicefood

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on April 24, 2022

    overall5food4service5ambience5

    Great food and dining experience. Amazing cocktails and nice variety on the menu. Portions were on the smaller side for pricing, but very good quality and had great local/fresh tastes. Our server Chelsi, was AMAZING! Super friendly and very attentive, great recs and fun to dine with. Great atmosphere, we'll definitely be back!

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20. OT

    OpenTable Diner

    Raleigh

    1 review

    2.0

    1 review

    Dined on April 24, 2022

    overall2food2service1ambience3

    Just ate here last night and was very disappointed. The food was just ok but the service was the really disappointing part. It took very long to get drinks refreshed, each of our dinners came out at different times and our server barely checked on us.

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21. g

    greatspot

    Seattle

    14 reviews

    5.0

    14 reviews

    Dined on April 24, 2022

    overall5food5service5ambience5

    Delicious food, beautiful atmosphere, and great service.

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22. CM

    ChristopherM

    Exclusive

    1 review

    4.0

    1 review

    Dined on April 23, 2022

    overall4food4service5ambience5

    The ambiance and service were excellent. The quality of the food was good but way to pricey for what you get. Everything you order is a la carte and portion is small. That being said, we did enjoy our dinner very much.

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23. OT

    OpenTable Diner

    Seattle

    2 reviews

    vip
    2.0

    2 reviews

    Dined on April 19, 2022

    overall2food2service2ambience3

    We liked the concept of the restaurant. Unfortunately, the quality/taste of food was just fair. Service was lacking too. Staff was not observant of where we were at in our meal or checking in regularly. We had to ask for items such as a spoon for rice, fresh plates after appetizers (had shells and sauces on them). Wife would have ordered another cocktail, but nobody asked until we were to close to leaving. Restaurant was not busy. There were a lot of empty tables.

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24. LM

    LarryM

    Hawaii

    1 review

    4.0

    1 review

    Dined on April 19, 2022

    overall4food5service4ambience4

    Saw an ad for this restaurant online we thoroughly enjoyed it. Our only concern is that it was SO good, we wonder if it will be as excellent as we remember next time we go there. (And there WILL be a next time). Not cheap, but as pricey venues go, we thought it was very reasonable & we look forward to our next visit.

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25. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on April 18, 2022

    overall4food5service5ambience5

    Great but expensive food

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26. OT

    OpenTable Diner

    Seattle

    2 reviews

    vip
    5.0

    2 reviews

    Dined on April 18, 2022

    overall5food5service5ambience5

    One of the best meals I’ve had on the big island. And the kids bento was fantastic for our 3-year-old.

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27. TT

    TomT

    Cleveland

    13 reviews

    5.0

    13 reviews

    Dined on April 17, 2022

    overall5food5service5ambience5

    What a unique and wonderful dining experience. We thoroughly enjoyed the food, ambiance & service!

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28. S

    Shelley

    New England

    25 reviews

    5.0

    25 reviews

    Dined on April 12, 2022

    overall5food5service5ambience5

    Outstanding! My husband and I had a wonderful meal last evening. The server was cheerful and very helpful. She explained the menu in detail and made appropriate suggestions. We began with very tasty macadamia nut crusted shrimp dish and a spicy cauliflower dish. Both were terrific. We then moved to the chef's tasting menu. Mushrooms, beef, shrimp, chicken, asparagus skewers arrived on a little grate with charcoal fueled flames to warm the food. We also had pork belly fried rice. The meal was exquisite. I highly recommend this restaurant.

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29. OT

    OpenTable Diner

    Hawaii

    2 reviews

    5.0

    2 reviews

    Dined on April 11, 2022

    overall5food5service5ambience5

    Great delicious asian fusion cuisine. McKenzy

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30. LR

    LizzyR

    Seattle

    25 reviews

    vip
    2.0

    25 reviews

    Dined on April 10, 2022

    overall2food2service2ambience3

    The setting was a very nice terrace. Food service was irregular—too quick at times interspersed with prolonged waits. The Hamachi app was attractive, the fish fresh but the seasoning surprisingly flat. The “tasting experience”was overcooked, the proteins very tough. Did not live up to the nice setting or hype.

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31. J

    John

    San Francisco

    7 reviews

    vip
    2.0

    7 reviews

    Dined on April 6, 2022

    overall2food2service1ambience3

    Poor service and food quality does not match the 5-star Fairmont hotel grounds/location. The outdoor dining on the grounds of the Fairmont hotel was just about the only good thing about our experience. The Old-Fashioned cocktail we had was excellent, albeit too small. Our server was very nice, but not very experienced (we could tell) and failed to check-in with us for most of our almost 2 hour dinner. It took over an hour from the time we ordered our food until we received our entrees. When our food finally arrived, it was cold. It was also very over seasoned/salty. We were so hungry, we ate it anyways. Since our kids had already eaten their food, we ordered them ice cream. Instead of coming out quickly, the kids didn't receive it until we had almost finished our entrees. How long does it really take to scoop some ice cream? And this was after commenting to our server on how long our food had taken to actually arrive. He strangely mentioned there was no one available to bring the food out, which I guess explained why our food was cold. Food looked like it was just thrown on a small plate. Unlike some of the other pictures we have seen with it being presented on a warming grill. While we don't typically complain, I felt the need to mention it to the manager who mentioned "they were so busy". Restaurant was already at reduced capacity and if you can't handle 10-15 tables, you should probably reduce your capacity even further.

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32. f

    food4thought

    Columbus

    3 reviews

    5.0

    3 reviews

    Dined on April 6, 2022

    overall5food5service5ambience5

    The menu is small plates for sharing. Everything was delicious and the waitress was excellent.

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33. OT

    OpenTable Diner

    Seattle

    3 reviews

    vip
    1.0

    3 reviews

    Dined on April 5, 2022

    overall1food1service3ambience1

    Very small servings yet pricey. This is a large patio restaurant without special ambiance or view. Does not all resemble the web site descriptions.

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34. s

    sfw70

    San Francisco

    15 reviews

    vip
    5.0

    15 reviews

    Dined on April 4, 2022

    overall5food5service5ambience5

    We've eaten here twice. Once with adults, once with our teenagers. Food, service, location, all excellent! One of our favorite meals on the Big Island. Will always return.

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35. U

    Ulsterscot

    Fort Lauderdale

    3 reviews

    5.0

    3 reviews

    Dined on April 3, 2022

    overall5food5service5ambience5

    Very nice fish nut like most things in this hotel well over priced

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36. J

    Jane

    Los Angeles

    24 reviews

    vip
    5.0

    24 reviews

    Dined on March 22, 2022

    overall5food5service4ambience5

    The setting is lovely, the food was fantastic- every dish we tried. Our server was great but kitchen seemed a little challenged to keep up.

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37. R

    Raybn55

    Los Angeles

    32 reviews

    vip
    5.0

    32 reviews

    Dined on March 19, 2022

    overall5food5service5ambience5

    The portions were nice size. Very tasty selection.

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38. OT

    OpenTable Diner

    Des Moines

    2 reviews

    vip
    2.0

    2 reviews

    Dined on March 19, 2022

    overall2food2service4ambience3

    Server Cristian was great! We were looking forward to a great meal based on reviews and were disappointed. Pork dumplings were great but they were the highlight. Pork friend rice was only average. Beef kabobs were good but nothing special. Salmon kabobs were dry and tasted fishy. Our girls ordered the kids ramen but were convinced by our waiter to change to the adult portion which they didn’t like. After ice cream and a few adult beverages, our average meal was over $300.

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39. OT

    OpenTable Diner

    Hawaii

    1 review

    5.0

    1 review

    Dined on March 18, 2022

    overall5food5service5ambience5

    Phenomenal food. Can’t wait to go back.

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40. LB

    LeBonVieTravels

    Chicago

    64 reviews

    vip
    4.0

    64 reviews

    Dined on March 15, 2022

    overall4food4service5ambience5

    We dined here for my husband’s birthday which I mentioned when I made the reservation, however they did not acknowledge it. Our server was really really nice and attentive and the atmosphere with the terrace was lovely. We had the macadamia honey shrimp and Waygu beef hot rocks to start. Both were delicious. We also had a selection of skewers and shared the Japanese cheesecake.

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