Bill's Restaurant & Bar - Welwyn Garden City

4
405 Reviews
£25 and under
British
Light and airy during the day, Bill’s Welwyn restaurant is open all day and into the night. It has a mix of quiet booths and sharing tables, and some outdoor seating for sunny days. In the evening, we turn down the lights, light the candles and let the candelabras twinkle.
What 405 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.0
food
3.9
service
4.0
ambience
3.8
value
Noise · Moderate
82% of people would recommend it to a friend
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MS
MartinS
London
1 review
Dined on December 18, 2020
Overall2food3service2ambience2

COVID measures aside, it took about 1 hour to get our main, nobody asked us in all that time if we wanted another drink !
I had to call the waitress over to ask if we’d been missed , which I think we had ! They then rushed out our very average food which we finished to be told that “sorry we can’t do desert as the kitchen has closed” It was my only Christmas meal out with my daughter. This would put me off returning to be honest!!

OT
OpenTable Diner
Hertfordshire
1 review
Dined on December 18, 2020
Overall5food5service5ambience5

Excellent table, even more excellent food! Stuff as always super friendly and the cooks super fast! Love Welywyn’s Bill’s!

M
Martiniii
1 review
Dined on December 18, 2020
Overall4food3service3ambience5

Service was a bit slow but we understood and waited patiently as it was full.
Very nice atmosphere. We will definitely go back again

NT
NeelanT
Hertfordshire
1 review
Dined on December 18, 2020
Overall2food2service2ambience4

Breakfast was bland. Waited over 30 mins for food to arrive. Staff were friendly though...

OT
OpenTable Diner
London
4 reviews
Dined on December 18, 2020
Overall5food5service4ambience5

Slow service

TW
TWaLWa
London
1 review
Dined on December 17, 2020
Overall4food5service4ambience4

Fantastic food and a wonderful place to eat out at.

PM
PenM
London
6 reviews
Dined on December 17, 2020
Overall4food5service3ambience4

Had to queue for ages to get in as the Covid process was so long winded. Only one member of staff letting people in. Got to our table 10 minutes after the time we’d booked for. Wouldn’t have been good if on a work lunch break. Food choices were excellent and reasonable value.

JB
JerryB
Hertfordshire
2 reviews
Dined on December 16, 2020
Overall5food5service4ambience4

Very good - staff attentive and good value meal. COVID secure

MW
MartinW
London
2 reviews
Dined on December 16, 2020
Overall3food3service5ambience4

Really like the venue, atmosphere and service but the food wasn’t great and the coffee cold.
Didn’t feel Covid was being taken seriously enough. Tables and customers close together and the manager held our glasses while filling up with water!? Hmm

LG
LesleyG
1 review
Dined on December 16, 2020
Overall5food5service5ambience5

Lovely atmosphere here, with great service and excellent food

SP
ShriyaP
1 review
Dined on December 15, 2020
Overall5food5service5ambience5

Our visit was delightful from start to finish. The host who welcomed us and showed us to our table was so friendly and bubbly and in addition our waitress was an absolute pleasure to speak to you!
As usual, delicious, hot food, generous portion sizes a good variety of vegetarian food available on the menu too!
We were the last to leave the restaurant that evening but the staff didn’t make us feel rushed at any point, they were so pleasant and happy!
It really was a lovely evening with a friend and everyone at Bills’ just made the evening that extra bit special. During these difficult times I really feel your staff went above and beyond, so thank you again for making our evening even better!

PT
PhilT
London
1 review
Dined on December 15, 2020
Overall5food5service5ambience5

I visit Bills whenever I can and am going out for a meal. It is my first choice for every occasion. So friendly and relaxed with excellent food. They also take health safety very seriously.

PB
PB103
1 review
Dined on December 14, 2020
Overall1food4service1ambience2

Poor and inattentive service. Was disappointing because of this and don’t agree with an automatic 12.5% service charge being added to every bill. I think this policy leads to staff not trying and when you are paying to eat out it’s not great to leave wishing you hadn’t bothered.

S
Sueh
Hertfordshire
1 review
Dined on December 14, 2020
Overall5food5service5ambience5

Had amazing service, our waitress was outstanding

MD
MalcolmD
1 review
Dined on December 13, 2020
Overall3food2service2ambience4

We have had far better experiences here than last Sunday. We waited over three quarters of an hour for food and then one of our party received the wrong dish to start with, this was soon replaced and the rest of the stay was good.

DW
DaisyW
London
11 reviews
Dined on December 12, 2020
Overall4food5service4ambience4

Very good food, accommodating for my allergies and the service was good too. Felt very safe in the current climate.

RL
RobL
1 review
Dined on December 12, 2020
Overall5food4service4ambience4

I have always liked Bills, they are one of my favourite "chain" restaurants, I have been a fan ever-since I first visited the Brighton branch over a decade ago . The quality of the food was excellent, the service was very good and we felt very safe.

We had a table of 4 and all of us had a great time.

Fantastic job !

OT
OpenTable Diner
Hertfordshire
3 reviews
Dined on December 12, 2020
Overall3food2service2ambience2

Was extremely busy in there and wasn’t overly into having a dog sat on the table near us. The food was ok....but think it was extremely over priced.
The lemon meringue was nice that my husband had though.
The girl on front desk was very pleasant and the girl who took our order was also, but found the man serving our food wasn’t very friendly. And we was never asked how our meal was.
We unfortunately wouldn’t want to return as it’s just not for us.

LL
LeLe
1 review
Dined on December 12, 2020
Overall2food1service3ambience2

The food has really gone down hill, this used to be one of my favourite places to go, but I won’t be going back again. I’m in shocked at how the quality has fallen.
The staff were lovely though and very understanding of my complaint, took the poor quality meals of the bill.

M
Myriam
Hertfordshire
1 review
Dined on December 12, 2020
Overall4food4service5ambience4

We had a nice table where it was less busy and less noisy. Staff were great! Efficient, friendly and not stressed. I had the chicken with a mushroom sauce, partner had a burger- both were very good. The donuts were much nicer and lighter than they looked - delicious

SL
SheilaL
1 review
Dined on December 12, 2020
Overall2food3service1ambience3

The food took a whole hour to be served and the waitress wasn't wearing a mask. Surely that's unacceptable when she's leaning over the table.

v
vanita
1 review
Dined on December 12, 2020
Overall5food5service5ambience5

Great staff, great service, great food as always.

r
robertm
Hertfordshire
1 review
Dined on December 11, 2020
Overall5food5service5ambience5

Always great breakfast, staff attentive and polite

JH
JohnH
1 review
Dined on December 10, 2020
Overall2food3service1ambience2

Booking was easy & we arrived on time as requested. We were served drinks quite quickly & they soon took our food order. 45mins later we were still waiting for the food so my wife approached the waitress to enquire about the hold up. There were not very many customers so we felt that the delay was totally unacceptable. The waitress conferred with a man, I assumed to be the manager, & came back to say that she had moved our order to the top of the queue in the kitchen. There were a couple of tables in use near to us where the customers had come in after us & who had already received their food. When we asked the bill was brought quickly & reduced by the cost of 1 of the glasses of wine as an apology. We were then told that the delay was due to a shortage of staff in the kitchen but this had not seemed to affect other customers.

The food was reasonably presented but barely warm. We felt that, for what we got, it was rather overpriced. We will certainly in no hurry to return.

SS
SueS
1 review
Dined on December 9, 2020
Overall2food2service4ambience1

Ambience bad no Christmas Decorations and no background music.
Food was cold had to have soup re heated main meals disappointing. Went back because when I was last there in October the food was good and plentiful

EN
EmmaN
Hertfordshire
2 reviews
Dined on December 9, 2020
Overall5food5service5ambience5

Took my son for dinner after school and it was lovely. Food came very quickly as it was quiet. Can't wait to go back!!

SS
StuartS
London
1 review
Dined on December 9, 2020
Overall4food4service5ambience3

Very friendly staff !
Remembered our drinks order from a previous visit !

B
Benedict
Hertfordshire
1 review
Dined on December 7, 2020
Overall2food2service2ambience3

Service slow, food not particularly hot and not great tasting either; wouldn’t rush back. Shame.

T
Terry
London
2 reviews
Dined on December 7, 2020
Overall2food2service2ambience3

Wasn’t asked how I want my burger, Medium or well done. Came well done which I didn’t want. Asked for tomato sauce and actually came after I had finished my meal. Chips with the cheesy truffle sauce was congealed gunk. Will not be going back again. Used to be really good but since lockdown has really gone downhill

CH
CeriH
1 review
Dined on December 6, 2020
Overall1food1service1ambience1

Horrendous. Waiting half an hour to place our order, and 40 mins later still no starter... Abismal.

AH
AmyH
1 review
Dined on December 6, 2020
Overall1food1service1ambience1

Terrible service. Waited 44 minutes for drinks. 1m5 hrs for food that was cold. Frozen avo. Wet toast. They confirmed they were struggling with chefs. Really poor around. Serving staff inattentive. Manager was apologetic but such a shame. Very very poor.

B
Bosunb
Hertfordshire
2 reviews
Dined on December 5, 2020
Overall4food4service4ambience4

Always friendly and welcoming and the new Christmas Menu is great.

JP
JayP
London
1 review
Dined on December 5, 2020
Overall1food2service1ambience3

Visited on a nimber of times in the past but today’s visit was poor all round, from service to food

R
Riana
London
1 review
Dined on December 5, 2020
Overall2food2service2ambience2

We had a reservation for 1.45pm and didnt sit down until 2pm. We ordered our starter and main at the same time. The garlic and herb bread came (which was extremely salty) and then we waited an hour for our mains to come. We were informed that there was an issue in the kitchen, but people that ordered after us some how got their food. It was obvious that they were over booked and understaffed. The staff were lovely but that doesn't make up for the poor meal.

EV
EdVogue
Brighton
3 reviews
Dined on December 5, 2020
Overall1food2service1ambience2

We had reservations for 13.30 but didn’t get into the restaurant until after 13.50. Our drinks took 30mins to be served and the food 45 mins. My portion of chips were cold.
I originally ordered eggs benedict but was told couldn’t have it as there were no poached eggs but could have fried instead!!!
Expensive food for not much.

k
kiranb
Hertfordshire
2 reviews
Dined on December 5, 2020
Overall2food5service2ambience5

Very slow service, was seated 15 minutes later that our booking time.

D
Dom40
Hertfordshire
3 reviews
Dined on December 5, 2020
Overall2food2service1ambience2

Booked table according to Covid rules, however, the restaurant certainly wasn’t adhering to them. Some staff had no masks, they were all clustered around kitchen hatch- chatting and waiting for dishes.
We had to ask where our food was after table next to us received their order before us. We were told that due to high volumes in restaurant they were running behind and that our time slot would not be upheld due to more than expected clients??
How does this fit in with a strict Covid social distancing?
Very noisy and a number of large parties coming through past our table, it was obvious that a couple of these groups were not from same household.
Very poor service and my meal was not as listed on menu, very dry.

C
Chesney
London
1 review
Dined on December 5, 2020
Overall4food5service3ambience3

Great food and good breakfast choices. Staff not very chatty or attentive but didnt matter too much

T
Terry
London
2 reviews
Dined on December 4, 2020
Overall3food2service4ambience3

Kids sausages were really hard to cut in to and when cut were really dry. Seemed like they had been sitting in the oven for a long time and were really overcooked. Service was really good.

OT
OpenTable Diner
1 review
Dined on December 4, 2020
Overall2food3service2ambience3

Standards in service and food have been going down for quite a while now, it’s nowhere near as good a venue as it used to be, slow service and luke warm food seems to be the norm now

FAQs

Bill's Restaurant & Bar - Welwyn Garden City does offer delivery in partnership with Deliveroo.

Bill's Restaurant & Bar - Welwyn Garden City is rated 4 stars by 405 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.