Bill's Restaurant & Bar - St Albans

I was extremely disappointed with the level of service. I was coming for my birthday and we had no drinks while eating our meal for an hour, then to be told we had 4 minutes to order last drinks when we had been trying to get peoples attention for an hour. I then had my surprise birthday cake spoilt as the waiter bought it to the table and then broke one of the candles in the kitchen, not ideal. We managed to get plates, but no knife or cutlery to cut or eat the cake. This is simple service requirements which were just not being displayed, which is really poor. I then ask for a plastic cup to take my drink away with me as we are being chucked out and your waiters are rushing about like absolute lunatics so one of them knocks into me when she’s not looking and spills half the glass of wine all down me!!! I’m soaking wet and not even given a napkin to dry myself without having to ask for one. Absolutely diabolical. I was then told I was allowed to leave the premises with my wine glass as you had no plastic cups, but then get stopped at the door because apparently my wine glass is a ‘weapon’? It then gets transferred into another glass bottle with a lid, which is apparently now deemed acceptable to be taken onto the streets, not a weapon? But still glass. I left this restaurant on Friday night baffled by the poor level of service received and will not be returning any time soon.
You need to train your staff better and to have some manners.

Loved the decor, friendly staff..

The staff are soooo friendly and charming. Great atmosphere. The Christmas menu was stunning, a Christmas tree dessert with edible pot. Amazing. We managed to have a lovely meal before tier level changed.

Thanks to great staff. Enjoyed our yummy breakfasts

Crab cakes were lovely. Service was great - overall nice early lunch experience

Found the manager very argumentative, I must say, I was slightly confused about the festive menu prices.
I also found the food we had, quite bland, So excited to try the xmas tree pudding but tasteless too!

I Commented on the service to the manager as the young lady that served us had also served as a week earlier and remember this. I come to Bilge regularly and eat as the special offers tend to be good value for service and rapport with the staff excellent and a lot of effort and energy goes into making the menu interesting and a bit different

Fabulous food and service. Would recommend... great choice of food

food was absolutely lovely. Been to Bills now a few times enjoyed it every time good service good food

Food was lovely and arrived quickly, attentive staff

Great experience from start to finish. Food good, service excellent and 4 very happy diners.

I’d been to the bills in Bluewater and London Victoria and this was my first time at the St Albans and it was lovely! The food was very good! We actually wanted to have brunch but we had missed it when I changed our booking from 11:15 and 11:45. They stop brunch at 11:30! Wish I’d known that but the main was still good and actually I’m glad we got to try it! I had the pigs in blanket mac and cheese and my boyfriend had the chicken burger! All day he was going on about how good the chicken burger was. There was good social distancing with the tables! The service could have been quicker as we were left waiting when we arrived for about 5-7 minutes at the door and the toilets could have been cleaner! A member of staff came in and saw it was a mess and just walked out. Other than that it was great and we will defo be back! Hopefully next time to have brunch! Defo recommend!

Lovely food, reasonable prices and waitresses really friendly

Wife’s birthday

Great, pre-theatre dinner. Very quick, tasty food, nice people, nice atmosphere.

Bill's in St Albans is always good. Nice ambience, friendly staff and the food is good too. Will go back again.

Excellent service and top notch food in a very warm and quirky setting. Highly welcoming to children and pets.

Great stuff - attentive and enthusiastic staff despite it being quite busy.

Excellent service, food and drinks. Lovely evening

Had a lovely Christmas meal with my family, our server was wonderful and very useful.

Good food and friendly service in relaxed atmosphere. Careful about the covid precautions, felt safe

Really good meal, lovely menu to choose from. Only let down was the cheap glasses to serve bubbly/cocktails in, felt like plastic which was a bit disappointing. Otherwise great!

Lovely place , nice stuff ... Needs extremely improvements on coffees 😬

Lovely food. Really impressed with the covid secure measures. Thank you

We ordered salmon,egg, pancakes and scones everything was stinking and the service was not good at all. I’ll only recommend this place if you like a good ambience with stinking smell

Didn’t have what we wanted from their already reduced menu, we didn’t mind but we’re not told this until 15 minutes after we’d ordered our meal! Considering the restaurant was really quiet we thought this was poor service.

The meal we chose was lovely although the soup could have been hotter

Perfect re Covid safeguards. Choice of table and very friendly server - attentive but not too much, and just the right level of chattiness

Frequent Bills in St Albans, staff and food are always excellent,

service poor and food mediocre plus 15% service Chips disgusting, beetroot Wellington over cooked. Wine had to be sent back and had to ask twice for tap water.
Will not go back

Fantastic service from a lovely waits who was so friendly and welcoming. Food was amazing and the calamari was the best we’ve ever had!!
Would highly recommend this fantastic venue and will definitely be back if we visit St Albans again.

Great place lovely atmosphere and excellent service.
Thank you

Fantastic service and great food with good Covid controls in place.

Very nice decor and atmosphere. Food good too. Wife's chicken burger was massive!

Very pleasant experience- good food and helpful staff. Always enjoy Bills.

Nice ambience lovely pancakes just wish they done omelettes or pastries asi have had most thing on menu

Great service - a real pleasure to be back for a lovely breakfast before a bit of Christmas shopping

Love Bills. They seated us an hour earlier than the reservation as we had finished shopping and we were cold!! Brilliant quick service. Fabulous food.

Good food. Excellent service as always. Very covid safe. Will definitely recommend this venue.

Went for a breakfast in the morning and the food was nice and standard in my honest opinion. The eggs Benedict was okay and the value of the meal was a bit pricey for what we got. I would visit again and try the pancakes. The golden latte was okay however my partner didn’t like it but this was resolved by a friendly member of staff who changed the drink for her.

We have eaten at bill quite a few times as the menu covers different tastes etc in are family. We have never had a bad meal in any of the restaurants which is really quite amazing really, the staff are the politeist and happy to help kind staff you will meet in any restaurant! We have eaten breakfast lunch and dinner at the bills chain I can't fault any of it! Keep the good work up