No water brought to table, when asked to the waitress

Based on seeing the menu I expected a little more from
Bill’s. The food was very average. In fact we said that Weatherspoons was similar but the price was significantly higher in Bill’s. The service was just ok. Staff were friendly enough, but for the price of the end bill (no pun!) I would have expected a bit more from the service. It was all very matter of a fact, here’s your food and drinks then off you go.

Would I go back?!? Just a maybe for me. Now that I know to expect.

Food wasn’t great
Service was ok but we were hurried along for mains which meant we ended up skipping our planned dessert order

Overpriced as the food ended up being burnt on one side & undercooked on the other
Went for a birthday meal so quite disappointed with how the meal turned out

Very nice food. Couldn’t fault it. Every staff member was excellent though, very friendly and funny. Thank you for a nice meal.

Staff were lovely! when we didn’t like our drink choice they changed it free of charge to something we would like.
Food was incredible as always.

Lovely evening food was great chicken dumplings to start and sauted chicken, mash and brocoli for main hot chocolate brownies were amazing. The only disappointment was they had ran out of fish pie

Food was great, staff helpful, nice vibe & great location

Excellent atmosphere, Covid arrangements, service and attentive staff. Booked in on the same day and sat at an excellent table well spaced from others. Speedy service by a young lady of Iranian origin brought table water without being asked but didn’t rush us.

Not good choice for customers with allergies.
Felt obligated to pay the service charge.
Food was generally very good but took a long time to arrive.

Lovely meal, tasty. Something different. Great relaxed atmosphere.

Absolutely brilliant meal. Good service. Toilets very pretty.

Took a while to get somebody to serve us but once served all was good.

It was our first time visiting at BILLS in Cardiff bay yesterday and it was unbelievable! The food was amazing 10/10. Fast service and I would 100% recommend! I had a chicken burger with fires, it was unreal!😍

Very friendly staff and an excellent choice of food.

Asked for some special touches to be made for a birthday brunch but nothing was done. Food was okay, service was terrible. Drinks didn’t get brought out until our food, and we waited around 20 mins to pay. Got up to walk to the front to pay in the end despite asking

Anniversary meal staff were excellent lovely restaurant.

Great service and food was lovely! Catered for my baby girl very well thank you!

Great service as always lovely food very helpful staff only one criticism is that there should not be an automatic service charge put on the bill, it should be down to us as customers to tip the staff accordingly.🥲

A good restaurant however cutlery was dirty and when asked for a clean set was given the same back! Gravy marks on our water jug and tea pot.

Wrong meal was provided, food was okay but overpriced.

Amazing food! Very different compared to your usual restaurant. Very friendly staff and quick service. Thank you!

Lovely food,very pleasant staff .I would highly recommend this restaurant .

Enticed by the Good Times Promo of freebies but not available at lunchtime which is disappointing
Limited menu for a Sunday family lunch & not cheap but reasonably happy with our lunch out
This venue is geared to younger diners not is OAP

Fantastic fresh food, and incredible gluten free options. I was spoiled for choice!

Sat outside and was a bit put off by dogs in the area - should be a dog free area

The serving staff were very good, however the greeting by the ‘front of house’ member was at best very poor.

A lovely place clean and nicely decorated ..service was nice and friendly ..food was excellent we had the steak with a wild mushroom sauce cooked to perfection ..pudding was the flower pot and the chocolate brownie very imaginetive ..few cocktails which went down nicely .would recommend the hedgerow fiz ..overall a great place to eat will def come here again

Lovely lunch, we arrived 45 mins early, but you accommodated us which was great. Lovely lunch, tuna tacos for stater. and eggs Benedicts for main fir me snd crab-cakes for my friend, all great size portions and delicious. Washed down within alcohol cocktails.

Very vibrant, initially a good atmosphere, but whilst eating our meal we noticed that the two closest tables to ours were continuously sending thier food back to the kitchen and complain to the waiter staff. A little off putting and it spoiled the occasion.

Great breakfast against, service always good, awesome

Very helpful staff and were offered a choice of tables both outside and inside. Chose outside on the balcony which was lovely. Tables safely distanced but there was no hand sanitizer on each table as stated on their website. However there was some available on the work station by the till. Service was excellent and kept informed of a slight delay in our main course-understandable in the pandemic with staff shortages through isolation. Food was lovely and represented excellent value. We’re allowed to stay at our table for as long as we wanted. Will definitely return soon.

Was a lovely sunny day for a catch up lunch with an old friend. The menu was quite limited unless you like burgers! The service was patchy. Had to ask for water 3 times over a period of about 15 minutes. Eventually it was brought. Overall OK but would think twice before rushing back

We enjoyed a great breakfast here with excellent service

Very noisy restaurant and altogether too hot. My risotto was undercooked with quite a lot of very hard grains. Also didn’t taste like risotto more lie Indian rice. Wasn’t creamy not good at all. Side salad just greens at a cost of 3.50. Disgusting really. I told waiter but he didn’t seem intrested. To be fair they were busy and was hot. Parasols outside nowhere near big enough. Not a goo eating experience. Sorry. Added service charge again disgusting.

We had a great time. Thanks.
Service & food was great.

Excellent place for Brunch and catch up with friends

Fantastic meal and service.
Will be back soon!

The most amazing meal in ages, steak was, delicious, meals both delicious. The service was amazing, staff couldn't do enough for you. Excellent value for money. Can't wait to go again.

We have used the chain a number of times both in Cardiff and London.
We have always been really impressed and recommended to friends and family numerous times.
On this particular occasion as a honest review the staff were really friendly and polite as always.
A couple of small service points missed but happy to overlook, the disappointing element on this occasion was that the Calamari had been over cooked and same with the burgers. A bit disappointing as we were with friends that we recommended to try for the first time.
Will it stop us returning no it wont everyone has an off day so yesterdays was the only one so far to date.
Just a little extra tip the menus' due to font size and font type are a little hard to read.
I will point out and admit I hadn't taken reading glasses but still it could be bigger and clearer I'm pretty sure I'm not the only person in I need glasses denial.
Obviously I'm a Bills fan so will be returning hopefully to the usual standard received on many occasions previously.

Lovely food. Excellent service too.