We made reservation for 7 people after celebrating my daughter’s birthday in the city. When we arrived the host told the group waiting to be seated we were crowding the door and no one would be seated at this time. After 5-10 more minutes we finally we able to reach the host desk only to be told they did not have a table for us. We were offered two booths, but as we were celebrating my daughter’s birthday we did not want to be split up.
The response after telling the host we did not want the two booths was.”well, if you want to sit together , it is going to be a while.”
The purpose of the reservation was to ensure we would have a table waiting for us and Big Daddy’s has a completely different idea of what a reservation ensures. Used to love this restaurant, but we will not be back.
The manager was horrible. Even with reservations we waited 10 min before we were even acknowledged. They were clearly understaffed and did not handle the crowd properly. Our server did her best....food was just OK.
WE WENT HERE FOR MY SON'S BIRTHDAY AND IT WAS COOL....GREAT MEMORABILIA LINE THE WALLS AND SHELVES.... MUSIC WAS 80S ALL THE WAY. THE MANAGER, TALL SMILEY FELLA WAS AWESOME! HE WELCOMED US, THANKED US FOR COMING AND EVEN GAVE MY SON A T-SHIRT AND NIECE A HAT :-) THE FOOD AND DESSERTS WERE DELICIOUS! I'LL BE BACK!
Today we celebrated my sons 6th birthday
The food was great The staff is amazing
We loved everything about our experience
the manager was very great. it was son and aunt bday and he was very accommodating. Jamie was also a great server
The food and shakes was great. The service was excellent. We had a big party and wait time was not long. Definitely will go back again.
Very fun place for lunch. The milkshakes are tasty and the staff are friendly.
We had a great experience on New Year’s Day! The service was great, as was the food (I would definitely recommend the s’mores waffles and the hunka hunka burning love pancakes).
Server took a little while to get refills and other small things. Food was out fast , despite missing 2 dishes that came after asking.
Awesome burgers, great for families. Lots of kids, so no worries as a parent. But don't expect a quiet romantic dinner...
HORRIBLE SERVICE !! Was celebrating our daughters birthday never ask us about it!! The waiter we had was either over worked or just didn't care. Last year we loved Big Daddy's and that's why we went back this year but never again!!!
Big Daddy's is a great American burger and fries place. Great onion rings, too. One shouldn't expect more than this, but what Big Daddy's offers is what everybody wants.
Had a reservation through Open Table. Walked 20mins in the cold with 2 babies and arrived on time. Checked in with hostess. We were asked to wait a minute as she ran to the kitchen for something. Another large party enters behind us. Manager (Sean) greets them, acknowledges that they did not have a reservation, even informed them that reservations have to be made online, yet seats them anyway giving away our table. Hostess returns to let the manager know we had the reservation and was saving the table for us (and not to mention, we arrived first and checked even before the other party even got there). The manager brushed it off, was rude and did not admit to his mistake. Never apologized. And made us wait another 30mins before being seated.
We have been loyal customers of Big Daddy’s for 5 years- we’ve come for Valentine’s Day, my bachelorette weekend, weekend brunches with friends, and date nights and the food and service have always been great. We were surprised last Friday night by the poor service and food quality- it’s never happened to us here before. Server forgot both of our milkshakes, then when we asked for them again, he brought another server to take the order and then tried to give them to another table. My tater tots were cold and had to be sent back, and both of our burgers were really undercooked (i’m pregnant so I actually could not safely eat mine). We didn’t bother sending the burgers back because we were still waiting for the milkshakes and the new tater tots.
I hope this was just an off night and that this does not become a trend! We’ve been coming for years and never had one issue with food or service until last Friday night!
Everything was just ok. Food service just ok. Great to bring kids though because it was so loud.