Food was good, lots of options and creative comfort food- I had a mac and cheese grilled cheese which was delicious. Stuff was a little pricy- 13$ for a sandwich but it was large and it also came with a side of tater tots.
The service was really the worst part of this- I can't tell if the restaurant is understaffed or if our server in general wasn't on his a-game that day. Lots of other people around us seemed to be getting checked in on but it wasn't until we had been sitting there for over half an hour until we were finally given some water. No one took our order or asked about drinks until about 10 minutes past that so we made sure to be completely ready when our server did come by.
Be prepared to take a lot of time to eat lunch here. We weren't seated until 2:15 (they were late on our reservation) and didn't manage to escape the place until almost 5pm.
As always food was great. Hugh portions and great tater tots.
The only issue I have is when making reservations the ask you to post special request. Which I know cannot always be accomadated. Last time I requested birthday candle in my grandsons waffle for it was his birthday. That did not happen. This time I requested not to sit upstairs. Upon arrival they lead us directly upstairs ,even though there was ample room downstairs.
They should take a moment to review reservations.
Simple food made with care, great ‘80s decoration and playlist, really outstanding service.
Music was cool and not too loud, the place not too crowded, we were 7 friends and could have a real conversation together, which is not always possible in NYC.
We really had a great time and recommend the place to anyone looking for low-key, genuine American food in a relaxed atmosphere, with super-friendly service.
The food was good drinks over priced , didn’t really enjoy the mimosas that much . Everything took quite while to come out . It does get super packed and busy . Definitely recommend more staff and also making a reservation otherwise you will be waiting a while .
Reservation did not help. Waited as long as walk in customers. 15 minute wait.
Great spot for a Sunday brunch. Food & service was great.
Great ambiance, good food, customer service is on point and the decor took me back to my childhood. Highly recommended!
Great american breakfast- super friendly- cool atmosphere- my son lived it for his first visit to NYC. Would recommend for sure!
Delicious breakfast! Fun atmosphere and friendly service. Definitely recommend and plan on returning ourselves!
Staff were rude and unprofessional did not offer us a table after 20 minutes even though we had booked online and asked them on numerous occasions. We were being ignored so we decided to leave without dining there and went elsewhere. I would not recommend coming to this restaurant at all.
Food was great! Huge portions. We loved the Smores Waffles. Only negative was the amount of time it took to get our food. It wasn't busy at all when we went in at 9:20am and yet it took a full half hour to get our food which was just waffles, pancakes and eggs. That said, food was great and service was good too.
The food was great but the service was subpar
Service was long for 6 people on a Saturday at 5:30pm.
It was a good experience. The wait for a table was a little long and no room to stand anywhere but overall a good restaurant.
First off, I got there and they had no record of my reservation and insisted I did not make one despite the numerous confirmations I had, so immediately we had an issue. After they begrudgingly sat us in a too tight space, we had the worst service ever. Luckily we're a close group because we had people going to find their own water, sharing forks and eating pancakes with their hands because we could not get any service. At one point we were sure our waiter had just left and went home. The burgers were so overcooked. Just bad. As the person who recommended this place I was embarrassed and spent half the night apologizing to my friends. I will not be back and strongly suggest you try anywhere else first.
Very friendly and fast staff. Also accommodated my friend and I. Second time there and will definitely come back!
Tots were great, shake was great, burger was decent. Kind of offended that the waiter thought the meal with the salad was mine and gave my chilli cheese tots to my boyfriend, but whatever
The food was very good and our service was excellent.
This was my second time at Big Daddy and it was the same experience. We weren’t greeted when we arrived and it took 15 mins to get seated. The waitress wasn’t very engaging - she seemed like she didn’t want to be there at all so the service was terrible. Took the food 40 minutes to come out. The food wasn’t great, very tasteless. The price of it was not worth it. Also took forever to get the check. Saw a lot of people going up to the waitress directly to get the check bc she wasn’t walking around servicing the guests. I will not come back here again.
Great place for Brunch. Staff very attentive. You never feel rushed.
This place was very good
Table for 7 was awkward and waiter a bit distracted but food was really good with no need for appetizers given the large portions. Skip dessert.
Great, attentive staff and short wait time for the food that we ordered. A bit on the loud side but otherwise a great time! Will definitely come back!
The ambiance was great. The food was great. Unfortunately our server was a hot mess. He dropped water on a poor customer. He forgot our drinks. He made our service a bit bitter in our mouths but the food made up for it.
It was my second time eating there. We went for a birthday brunch. The hostess seated me even though my entire party wasn't there. The server was patient because we had to wait for the rest of the group to order. Boozy brunch was good.
There was not enough staff on schedule. Told them we had a reservation, and they asked three times what name it was under, and they weren't busy when we got there.
There were more staff members sitting at the counter BSing than there were working. The guy making the shakes was complaining about why so many customers were ordering shakes and from the tables you were also able to hear him curse. It took 30 minutes just for the shakes to come out. Food was very good but service was just horrible. Seemed like only one waitress was on top of her tables.
Great place for a get together for breakfast. Lively restaurant and crowd. good service
Incredibly slow service. One meal arrived 10 minutes after everyone and last meal arrived 20 minutes after. Soup that was supposed to come out first didn’t come out until after.
Good food but horrible service. Waiter was surly and food took forever to come. Almost an hour. Don’t go unless you like to wait.
Horrible experience. Touristic dirt place with no customer service.
I had a table booked but when I arrived there were no tables available.
I waited on the side for a seat, but then the other waiter offered a table to a family who just came through the door.
I was upset and they promised me I was going to have next available table.
Guess what, they forgot about me again and gave the table to other people
Worst of all, I was upset and seemed like they didn’t care much.
Food was great, service was great I’d definitely visit again to try something else on the menu!
The food was okay. The shakes were great. Service was good. Very noisy.
Service leaves much to be desired, but the vibes are fun and the food is decent!
We had reservations and were seated right away. Amazing food, loved the fun vibe and service was outstanding. To top it off we saw a celebrity family.
Great local 'diner' with lots of atmosphere and good food. Wide range of items on the menu. We've never been disappointed!
Very good service. The waiter who greeted me was very professional , warm and welcoming. The food was very good, the music was pleasing and at a good level. The decoration is an overload to your senses but historically entertaining. It may take sometime for your order to be taken because the waiters are way too busy during lunch time, but I would definitely go back.
Slowest service ever. We were seating upstairs and it seemed like they forgot we were there. The food was fine, nothing special. I think I would have enjoyed the experience more if we hadn’t been sitting in the hot booth for 3 hours.
It's a theme diner, but not a bad one. The food is OK, the choices are ample. Large menu. But you're paying for the gimmick, so the price tag is inflated. Still, with kids, a safe bet as they'll have fun here.
Prior to our visit to New York, I looked online for cool kid friendly restaurants and found Big Daddy’s Diner, and boy was I happy I did. The food was awesome, they staff was super friendly and attentive and my kids loved the music. We loved it and would definitely come back!!
The food was really good, no complaints about that, the only downside was that my friends and I felt the food took a little long. The table that was next to us which was a family got their food and ate and left before we got anything and our waitress never checked up on us. She was perfectly nice in the beginning and said she’d give us a few minutes to decide what to order but then didn’t come back for a while and I didn’t see her. When the food did come it all tasted really good, but the milkshakes didn’t look like what we thought. I could be wrong but I thought the milkshakes come with some decoration around the rim of the cup and I saw other guests have it but none of ours did, so we kind of felt like they didn’t care so that was a little bit of a bummer since I came for my birthday and we felt like we were just left behind. It’s not something I would bring up to a waitress because it’s just presentation and I don’t want to be a bother, but when you advertise a drink to look a certain way and it doesn’t come that way it’s a bit disappointing. We basically didn’t see our waitress again so I don’t know what happened. It probably is just this one waitress not the restaurant over all. Keep in mind it wasn’t super busy but I would totally understand if she just came by to just say it might take a little while because I know things happen that customers don’t see. Nothing super bad but little details like that I think make a difference.