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Big Ben Pub, Charlotte, NC

Big Ben Pub

4.2
4.2
68 Reviews
$30 and under
English
Newly relocated within the Elizabeth Neighborhood!! Plenty of free parking available. New look, same famous fish and chips. Serving both authentic British food with house made pies along with a variety of American Cuisine. Full authentic English Breakfast available every day. Plenty of beers on tap as well as crafted specialty cocktails

Space available for private parties as well.

Carry out & catering available. Call to make your reservation today. 704-817-9697

Make a reservation

2 people

9:30 PM


Additional information

  • Dining style

    Casual Dining

  • Cuisines

    English, British, American

  • Hours of operation

    Mon–Thu 11:00 am–10:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm

  • Phone number

    (704) 817-9697

  • Dress code

    Business Casual

What 68 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2
4.2 based on recent ratings
  • 4.2Food
  • 4Service
  • 4.2Ambience
  • 4.1Value

NoiseModerate

Loved For

  • Charlotte

    Kid Friendly

  • Charlotte

    Kid Friendly

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  1. Q

    Queenfest

    Charlotte

    4 reviews

    vip
    2.0

    4 reviews

    Dined 4 days ago

    overall2food2service3ambience2
    Scotch egg was dry and way overcooked. Bangers and mash, sausages were ok, side of veggies tasted like frozen veggies and the cook was way overdone.
  2. s

    steves

    Cincinnati

    45 reviews

    vip
    4.0

    45 reviews

    Dined on August 6, 2022

    overall4food5service4ambience5
    After a disappointing initial experience with the Big Ben Pub, I decided to give it another try and I'm glad I did. Big Ben has a great menu including its drink beer, wine and cocktail menu. The Beg Ben fish and chips and bangers and mash were both large portions and tasty. The only disappointment was that they were out of Smithwick's, my favorite British beer.
  3. JK

    JKong

    Charlotte

    1 review

    4.0

    1 review

    Dined on July 24, 2022

    overall4food4service4ambience4
    My wife and I have been going to Big Ben for years. I don't find anything outstanding there; however, they do most things well, and the price is reasonable.
  4. A

    Ashley

    Greensboro

    1 review

    4.0

    1 review

    Dined on July 15, 2022

    overall4food5service4ambience5
    Food was great, service was a little slow but not to bad.
  5. OT

    OpenTable Diner

    Charlotte

    2 reviews

    2.0

    2 reviews

    Dined on July 15, 2022

    overall2food2service1ambience3
    When we sat down and the table was completely off balance I should have know it was gonna be a bad experience. Me and my wife ordered salad appetizers and the lamb roast dinner. The first thing to come out was my lamb roast with my salad which was pretty disappointing as I would have liked my salad first as, well an appetizer.. At that point my wife had no food then got her salad some minutes later. The waitress was nowhere to be found for sometime, restaurant was practically dead, then we she finally came back we asked where my wife’s lamb roast was. She proceeded to tell us that she never put in that order and thought my wife only wanted salad… So them my wife switch to something fast. Fish and Chips. Once I finally got to my roast dinner every was cold and disappointing. Place is seriously a mess and we will not be back. We came there to celebrate moving to London and is was not what we were going for at all. Fail.
  6. OT

    OpenTable Diner

    Western NC

    2 reviews

    5.0

    2 reviews

    Dined on July 1, 2022

    overall5food5service5ambience5
    We celebrated a friend’s birthday and had a delicious meal, some great beers and excellent service.
  7. d

    deborahc

    Chicago

    1 review

    4.0

    1 review

    Dined on June 12, 2022

    overall4food4service4ambience4
    More menu choices than the average British/Irish pub. Food was very good. Service cordial & quick. Noise level high due to hard surfaces, TVs & chatter - fine with us. Pleasant experience
  8. MR

    MatthewR

    1 review

    5.0

    1 review

    Dined on May 29, 2022

    overall5food5service5ambience5
    Awesome. Reagan was the perfect server and the food was amazing. Will definitely go back
  9. C

    Chris1

    Charlotte

    63 reviews

    vip
    3.0

    63 reviews

    Dined on May 28, 2022

    overall3food3service3ambience2
    Temperature to cold, because of this we moved 3 times. One other group there, wine served in plastic cup! was given a wine glass when requested! We liked the old location much better. As well as being cold temp, the furnishings were metal, did not help any. 2 of us ordered Fish / chips, fish was dry. Apparently there was a soccer game in the afternoon, lots of people there to watch game on TV. Don’t think we will go back any time soon. There is no similarity to a British pub. Signed - British Ex Pat group.
  10. W

    737Wi

    1 review

    1.0

    1 review

    Dined on May 28, 2022

    overall1food1service1ambience1
    they were really busy, we arrived ten minutes early, and they had already given away our table
  11. a

    anniebody

    Charlotte

    22 reviews

    5.0

    22 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5
    I have been here several times and it is a nice casual environment with better than average pub food and a lot of choices on the menu including the standards and some more unique choices. They have convenient parking just across the street as well, and a good drink menu. Perfect for a relaxed noght out.
  12. s

    sjn2

    Mississippi

    53 reviews

    vip
    4.0

    53 reviews

    Dined on May 8, 2022

    overall4food5service5ambience4
    The potato skins, burger, coleslaw and tacos were great. My martini was good by bartender Susan. Service was good. The only bad thing was the floors could have been cleaner, there was food, etc all over the area in my eyesight while eating and the small metal chairs are not comfortable at all.
  13. K

    Kendra

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    overall5food5service5ambience5
    Food is always amazing. Always enjoy our time at Big Ben’s!
  14. LL

    LakeLabGirl

    Charlotte

    2 reviews

    5.0

    2 reviews

    Dined on April 15, 2022

    overall5food5service5ambience5
    No waiting on a Friday night at 6pm before a 8pm show. Free street parking. Customer service was good and food was delicious and abundant. We will return. Thanks!
  15. FC

    FromCharlotte

    Charlotte

    11 reviews

    5.0

    11 reviews

    Dined on April 10, 2022

    overall5food5service5ambience5
    Great place to catch Charlotte FC Match
  16. O

    Origami

    Charlotte

    11 reviews

    vip
    3.0

    11 reviews

    Dined on April 9, 2022

    overall3food4service2ambience3
    Service was woefully slow and we had mentioned we were under a time crunch to get to a show. None of the staff seemed terrible excited to be there, even the host who took us to our table. Once the food arrived, we were pleasantly surprised with how good it was. We ordered a salad and a pasta dish. The salad had too much dressing but the pasta was delicious. We won't run back, but the food was good enough to return.
  17. DB

    DBDtraveler

    Charlotte

    212 reviews

    vip
    3.0

    212 reviews

    Dined on April 4, 2022

    overall3food3service3ambience3
    My husband & I had lunch here at 1pm. While my haddock & chips were good, the service was a bit lacking. Everything took a bit longer than it should have. The place was not busy but there appeared to be only one server working…who was also the hostess. She was doing the best she could. Big Ben has been around a long time but frankly the manager needs to do a better job of staffing at lunch time. I noticed in other reviews this has become a common theme: poor service. Sadly they will continue to lose business, if this is not resolved. But perhaps being a sports bar in the evenings is good enough for them. All I know is I will not return for lunch.
  18. RP

    RachelP

    Dallas

    3 reviews

    5.0

    3 reviews

    Dined on March 12, 2022

    overall5food5service3ambience3
    Great Brunch!! Will be back.
  19. MM

    MonicaM

    Charlotte

    22 reviews

    5.0

    22 reviews

    Dined on March 11, 2022

    overall5food5service5ambience4
    Big Ben is a great place for food and beer. My husband was stationed in England and said it was pretty spot-on for traditional British pub food. The fish and chips & crab & artichoke dip with pita points are very good as is the traditional Sunday roast. The pudding needs a bit of improvement as it was a bit too doughy and not as flaky as it should have been. Behind the bar, Susan is fantastic!
  20. L

    Lauzon

    Charlotte

    53 reviews

    vip
    3.0

    53 reviews

    Dined on March 6, 2022

    overall3food3service1ambience3
    We sat down at 12:15. Server came over at 12:30 to take order. Drink came at 22:45. Food came at 1:15 after asking about our order. Burger was way overcooked to almost burnt and English Breakfast had several problems. No server came over to ask how things were or if we needed anything. We had to get up and go in search of our server. Explaination was they were short in the kitchen. That did not explain why others seated after us had been server. Very loud. They also said they did not have our reservation even when I showed on my phone the 3 confirmation emails
  21. OT

    OpenTable Diner

    Greensboro

    1 review

    1.0

    1 review

    Dined on February 27, 2022

    overall1food1service1ambience1
    Service was terrible, we ended up leaving and cancelling our order as we had already waited 45 minutes for a drink that never arrived so had no idea how long we would have to wait for our food.
  22. NB

    NicoleB

    Orange County

    5 reviews

    vip
    4.0

    5 reviews

    Dined on February 21, 2022

    overall4food4service5ambience3
    I miss the feel of the pub when it was in Dilworth. This new location doesn’t have the English pub vibe and felt sterile.
  23. B

    Bludog

    Charlotte

    50 reviews

    vip
    4.0

    50 reviews

    Dined on February 19, 2022

    overall4food5service4ambience4
    We like Big Ben. We have followed them from Providence Road to SouthEnd to, now, Elizabeth. We have rarely, if ever, been the least bit disappointed with the food. The fish and chips plate (aka Haddock N’ Chips) is a go-to favorite. That menu feature really is the BEST in town. So many things on their menu are worth a try: Bangers N’ Mash, Shepherd’s Pie, Scotch Eggs … it would be a long list. Service there is beginning to lapse, though. In days gone by, it was a good problem to have, for a place to be so busy it was “typically” understaffed or staffed by those so new they were unable to give good service. We can blame COVID for that situation but problems caused by COVID should be “old news” by now. Businesses that want to stay in business, should learn how to adapt. From the hostess to the wait staff to the kitchen our service has been lacking recently. Hopefully, Big Ben can improve that aspect. It has been worthy of our admiration for a long time.
  24. ST

    StaceyT

    Charlotte

    1 review

    5.0

    1 review

    Dined on February 18, 2022

    overall5food5service5ambience5
    We haven't had Scotch Eggs in forever so we had to go to Big Ben to check it out. It was phenomenal. Everything we remembered about why we love that dish. Also ordered the Sheppard's Pie (love lamb meat) and the Cottage Pie (with beef). Both were excellent. Good beer selection. Friendly and efficient service. We will return.
  25. BD

    BradleyD

    Charlotte

    33 reviews

    vip
    5.0

    33 reviews

    Dined on February 13, 2022

    overall5food5service5ambience5
    I had the haddock and my wife had the burger. Both were very good. Service was friendly and attentive- there was no delay in getting our drinks and food and service seemed well staffed. This is good pub food and experience
  26. MP

    MPDNC

    Charlotte

    5 reviews

    vip
    2.0

    5 reviews

    Dined on February 12, 2022

    overall2food2service2ambience2
    Super slow - took 40 minutes to get a beverage. Our appetizer never came. Very loud.
  27. SC

    StacyC

    1 review

    5.0

    1 review

    Dined on January 29, 2022

    overall5food5service5ambience5
    In an industry that has suffered so much through the pandemic, Big Ben's continues to rise above the rest. Everything was top notch.
  28. S

    Sorryforgoing

    1 review

    2.0

    1 review

    Dined on January 23, 2022

    overall2food3service1ambience2
    Service was poor at best. No mask being warned by servers. Food was very mediocre
  29. TR

    TimR

    Charlotte

    21 reviews

    vip
    4.0

    21 reviews

    Dined on January 22, 2022

    overall4food3service4ambience4
    very much a sports bar with a taste of England. We intend to go back, not so much for the quality of the food, but for a different experience compared to other restaurants.
  30. DV

    DavidV

    1 review

    3.0

    1 review

    Dined on January 22, 2022

    overall3food3service2ambience4
    Service was very inconsistent. They did not have a table for us in the main dining room even though we had a reservation through restaurant week. Apparently they don't check open table reservations as ours was nowhere to be found. We ended up sitting at a high top in the bar area. Food and drinks came out sporadically and took a long time. Food quality was good. The Fish and Chips portions were enourmous and were very good. The Shepherds Pie was the best I've had at a restaurant. The Welsh Rarebit was disappointing. Just melted cheese on toast. No smooth creamy sauce as I am used to.
  31. M

    Marko

    Charleston

    7 reviews

    3.0

    7 reviews

    Dined on February 22, 2020

    overall3food3service4ambience4
    Nice change. Food quality was ok. Nice atmosphere.
  32. CM

    CatieM

    Philadelphia

    1 review

    5.0

    1 review

    Dined on February 15, 2020

    overall5food5service5ambience5
    cozy pub, really nice staff, and yummy food! came here on Valentine’s Day and enjoyed the live music.
  33. JS

    JimmyS

    Charlotte

    35 reviews

    4.0

    35 reviews

    Dined on February 15, 2020

    overall4food4service5ambience4
    My wife and I always enjoy a night out at Big Ben's. Valentine's evening was especially enjoyable. Good music and excellent food.
  34. OT

    OpenTable Diner

    Detroit

    1 review

    vip
    4.0

    1 review

    Dined on February 9, 2020

    overall4food5service4ambience3
    Great food. Was a bit loud, but overall we liked it.
  35. M

    Michelle

    Charlotte

    12 reviews

    4.0

    12 reviews

    Dined on February 1, 2020

    overall4food5service3ambience3
    The fish and chips is truly the best around! The chicken pot pie was delicious also. The service was not the best but the food made up for that. Definitely recommend checking it out!
  36. M

    Mrm676

    Charlotte

    18 reviews

    4.0

    18 reviews

    Dined on January 26, 2020

    overall4food4service4ambience4
    we enjoyed this place for the first time when we looking for a place for restaurant week. We are looking forward to returning!
  37. JR

    JimR

    Charlotte

    17 reviews

    5.0

    17 reviews

    Dined on January 25, 2020

    overall5food5service5ambience5
    Service was great and the selection of beers on tap was just as good.
  38. S

    Sidamo

    Charlotte

    30 reviews

    vip
    4.0

    30 reviews

    Dined on January 25, 2020

    overall4food4service5ambience4
    Nice Sports Bar atmosphere, the food was good Pub grub. We got fish and chips, and the fish was at least 12 inches long and delicious.
  39. DM

    DavidM

    1 review

    2.0

    1 review

    Dined on January 19, 2020

    overall2food1service1ambience3
    My meal was a "Restaurant Week" choice. I ordered the Roast beef with Yorkshire pudding. I got my meal and the yorkshire pudding was missing. The waitress said to both of us "oh, I forgot to mention we were out of that"... but she didn't tell me and brought it anyway. The waitress mumbled and my guest and I just ignored here because we would not understand her. The roast beef was so tough, my guest was laughing because I had to tear through the beef. I gave the plate back and did not eat that night. So, no thanks Big Ben. The British born person will never return.
  40. OT

    OpenTable Diner

    Washington DC

    5 reviews

    vip
    4.0

    5 reviews

    Dined on January 18, 2020

    overall4food5service3ambience4
    Food was great. Hit the British theme really well. The service is very slow and sparse — so expect to be there awhile.

FAQs

Big Ben Pub offers takeout which you can order by calling the restaurant at (704) 817-9697.

Big Ben Pub is rated 4.2 stars by 68 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

9:30 PM


Google Map for Big Ben Pub

1535 Elizabeth Ave, Charlotte, NC 28204

Additional information

  • Neighborhood

    Southend

  • Hours of operation

    Mon–Thu 11:00 am–10:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm

  • Cuisines

    English, British, American

  • Dining style

    Casual Dining

  • Dress code

    Business Casual

  • Parking details

    None

  • Additional

    Patio/Outdoor Dining, Private Room, Takeout, Weekend Brunch

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