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Big Ben Pub, Charlotte, NC

Big Ben Pub

4.0
4
97 Reviews
$30 and under
English
Newly relocated within the Elizabeth Neighborhood!! Plenty of free parking available. New look, same famous fish and chips. Serving both authentic British food with house made pies along with a variety of American Cuisine. Full authentic English Breakfast available every day. Plenty of beers on tap as well as crafted specialty cocktails

Space available for private parties as well.

Carry out & catering available. Call to make your reservation today. 704-817-9697

Make a reservation

2 people

7:00 PM


Booked 2 times today

Order delivery or takeout

Additional information

  • Dining style
    Casual Dining
  • Cuisines
    English, British, American
  • Hours of operation
    Mon–Thu 11:00 am–10:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm
  • Phone number
    (704) 817-9697
  • Dress code
    Business Casual

What 97 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.0
4 based on all time ratings
  • 4.1Food
  • 3.9Service
  • 4Ambience
  • 4Value

NoiseModerate

97 Reviews
  1. OpenTable Diner

    Las Vegas

    1 review

    5.0

    1 review

    Dined on August 22, 2023

    overall5food5service5ambience4
    Never been there, but the food was good with a different ambiance

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  2. OpenTable Diner

    Charlotte

    1 review

    2.0

    1 review

    Dined on July 8, 2023

    overall2food1service4ambience2
    They say it’s British food but have t even googled how to cook any of it. If you’ve never had fish and chips in England then you’ll probably think it’s fine. But if you’ve ever been to England and been to a proper pub you’ll realize that this is just a sports bar with a few union jacks and football club flags. It’s fine as a sports bar. But just get a burger and fries or wings. Don’t bother with the “English food”. They don’t know how to cook it.

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  3. OpenTable Diner

    San Diego

    5 reviews

    5.0

    5 reviews

    Dined on July 1, 2023

    overall5food5service5ambience5
    Another great time! Get the tossed chicken tenders 😍

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  4. OpenTable Diner

    Charlotte

    7 reviews

    vip
    4.0

    7 reviews

    Dined on May 14, 2023

    overall4food4service4ambience4
    It was very loud but it is a sports pub. Food was good except for the Welsh rarebit. It was very sparse and not work more then $2. Fish and chips were good as was the burger. The service was fine.

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  5. OpenTable Diner

    San Diego

    5 reviews

    5.0

    5 reviews

    Dined on May 7, 2023

    overall5food5service5ambience5
    We love Big Ben every time we visit! Great food, and great TVs showing all the sports

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  6. CarolS

    Charlotte

    31 reviews

    3.0

    31 reviews

    Dined on April 29, 2023

    overall3food4service2ambience2
    It was very disappointing. The service was awful. We ordered soup at 6 and was told they had none left. The place was empty. They brought out our food, then the salad after that. 5 min later brought out our appetizer. Could not get the servers attention to even ask for a glass of water. Again only 3 tables were occupied by this time. The food was not up to par from what I have heard about this restaurant. We will not go back again.

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  7. Chavah

    1 review

    3.0

    1 review

    Dined on April 29, 2023

    overall3food5service2ambience4
    It was fairly quiet/empty on a Saturday evening, but service was slow and had problems. However, other staff helped out on the issues when we sought them out. We also had issues with the chairs. They are not well designed for larger hips. the front room has bar stools which didn't look to be much better. Everyone enjoyed the food and drinks and we will go back and give it a second chance.

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  8. RosemaryJ

    1 review

    4.0

    1 review

    Dined on April 24, 2023

    overall4food4service4ambience3
    Allot plenty of time. We were the 2nd customers, at lunch time, and it still took about 45 min to sit, order, and get our food. The food was good! I had the BLT and husband and son had the English Breakfast (almost as good as an Irish breakfast).

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  9. OpenTable Diner

    Coastal Georgia

    1 review

    1.0

    1 review

    Dined on April 1, 2023

    overall1food1service1ambience1
    Despite getting a confirmation on Open Table of a reservation that had been made days in advance, at time of arrival at the restaurant, we were informed the restaurant does not participate in Open Table. We had to make other arrangements for a decent sized party at the last minute.

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  10. Carley

    Charlotte

    18 reviews

    5.0

    18 reviews

    Dined on March 24, 2023

    overall5food5service4ambience5
    We went for a fish dinner. Everyone was nice and helpful. Food was good. We asked for both fish and fries extra crispy but did not get them that way. It was still a good meal

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  11. JanetN

    Charlotte

    6 reviews

    vip
    4.0

    6 reviews

    Dined on February 21, 2023

    overall4food5service4ambience4
    Best fish and chips I’ve had in Charlotte.

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  12. krisdt

    London

    15 reviews

    vip
    1.0

    15 reviews

    Dined on February 19, 2023

    overall1food1service1ambience2
    We had a 7:00 reservation. Arrived on time but waited about 10 minutes at hostess stand that was unattended. Several other parties were also waiting and no one came over. At some point another person looked for the manager and he came over. Said it would be a 30 minute wait even with a reservation. I asked if I should cancel the reservation but he said he would. We left, decided to find another option. However I couldn’t book a reservation somewhere else because it was saying I was eating here! Very frustrating experience. It was a bummer because my husband and I have always liked going here. This was our date night it and it didn’t start off well. There really was no apology at all about the issue with the reservations to anyone waiting. Luckily we found another place to have dinner.

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  13. OpenTable Diner

    Greater Boston

    1 review

    1.0

    1 review

    Dined on January 29, 2023

    overall1food1service1ambience1
    Does not honor reservations on game day (Sunday)

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  14. HungryHarry

    Charlotte

    3 reviews

    vip
    4.0

    3 reviews

    Dined on January 28, 2023

    overall4food5service1ambience3
    Food was GREAT! Service was horrible. They showed my reservation was canceled, when Open Table showed booked. Same happened with the party next to us. 1 server for entire bar area. My food came out after everyone else already finished. Didn’t check on us ever. Such a shame as the food was delicious.

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  15. JuliaE

    Charlotte

    7 reviews

    4.0

    7 reviews

    Dined on January 27, 2023

    overall4food4service3ambience4
    No fault to the bartender but she had to wait on the bar and the tables in the bar area. She did a good job at handling the Friday night busy dinner volume.b I went up to the bar to order our drinks as well as others dining. In all, glad to visit and will come back. Great vibe and like the new location.

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  16. MarkW

    Charlotte

    1 review

    5.0

    1 review

    Dined on January 25, 2023

    overall5food4service5ambience4
    We went for Queens feast, in. Wednesday evening. It was very quiet, but not a lot of people either. Service was good and friendly.

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  17. AllisonH

    Charlotte

    5 reviews

    2.0

    5 reviews

    Dined on January 20, 2023

    overall2food3service2ambience3
    I give BB 3 stars for the fish & chips entree. My friend said the chicken tikka masala dish was tasty. We came during restaurant week. Service was poor and slow. The young lady who waited on us seemed unsure how to take order. She only allowed us to order the 2 starters only instead of our choices from the RW menu. We got to order our entrees and dessert after we finished the appetizers. The good- fish/chips were great. Chicken tikka was tasty. The bangers app was just ok. My suggestion would be to serve it with a coarse grain mustard and not chinese style hot mustard. The bad- metal chairs are uncomfortable. Service staff appeared to be lacking. Caesar Salad was not the freshest in taste nor appearance. The apple crumb dessert was more like an apple cobbler without any crumb topping. This was the 2nd time eating here. The 1st time was really good. And service was better. There are kinks that need to be corrected and the servers need to be better overall. I would definitely recommend the fish and chips.

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  18. OpenTable Diner

    Charlotte

    5 reviews

    vip
    5.0

    5 reviews

    Dined on January 15, 2023

    overall5food5service5ambience5
    This is our Sunday morning stop for breakfast after church. Always great food and quiet in morning picking up by noon usually. Great value. Kids never too loud for establishment. Guarantees I can watch a little football (soccer) on Sunday with kids!

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  19. MrsH

    Charlotte

    12 reviews

    vip
    1.0

    12 reviews

    Dined on November 25, 2022

    overall1food1service1ambience1
    Made reservations to eat here for the World Cup game. Despite me having email confirmations and text reminders from Open Table, upon our arrival they denied having my booking and said all booking via open table had been closed and customers had been contacted. I was not contacted. No tables available and very disappointed by the lack of customer service in trying to resolve the issue.

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  20. PaulaAnn

    Charlotte

    3 reviews

    2.0

    3 reviews

    Dined on November 6, 2022

    overall2food3service2ambience1
    Drove 45 minutes to order items that are still on their menu be they do not have them any longer. Waist of a drive. Ladies Bathroom were dirty , the stall I was in had no toilet paper and the place had just opened so that I did not understand

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  21. OpenTable Diner

    Jacksonville

    1 review

    2.0

    1 review

    Dined on October 31, 2022

    overall2food2service4ambience4
    Was out of the Wellington so did a steak, but it had no flavor and husband got the roast beef which was tough. The only great item we had was their mash potatoes

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  22. Bludog

    Charlotte

    53 reviews

    vip
    3.0

    53 reviews

    Dined on October 1, 2022

    overall3food4service3ambience2
    We love the food at Big Ben - truly the best fish and chips in town. No question, no discussion needed. The best fish and chips in town. Other menu items can be good examples of "British" food, too. Beer selection can vary - not enough "darks" on draft. Seems we tend to get a "new" server more often than not - as we did this visit - who is unfamiliar with food, beer, TVs, etc. Is turnover a concern for Big Ben? The main reason we do not eat there more often is the place is too **** loud! Whether the dining room has one other table or several other tables (as it did this visit) we cannot hear each other at the table. The server could not hear our questions/selections/compliments at all. Opentable says "energetic", we say "too loud"! Hope some furniture/structure changes can be made - if so, we will be there more often.

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  23. SuzieF

    Charlotte

    1 review

    5.0

    1 review

    Dined on October 1, 2022

    overall5food5service5ambience5
    Had dinner while watching the Charlotte Football Club match. Lots of TVs, great beer and food.

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  24. Sara

    Charlotte

    12 reviews

    5.0

    12 reviews

    Dined on September 18, 2022

    overall5food5service5ambience5
    Great food and service. We will be back to watch soccer.

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  25. OpenTable Diner

    Austria

    7 reviews

    3.0

    7 reviews

    Dined on September 17, 2022

    overall3food4service4ambience2
    A friend was visiting who used to live here and was a big fan of the pub wanted to go again for a good meal. We didn’t realize it was FC game night which meant there was a limited menu, beer was served in plastic cups and the game was blasting through the speaker near our table even though few people were actually watching the game. The food, drinks and service were good and we will return but not on game night.

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  26. steves

    Cincinnati

    87 reviews

    vip
    5.0

    87 reviews

    Dined on September 11, 2022

    overall5food5service5ambience5
    Great food, great service and great atmosphere.

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  27. OpenTable Diner

    Charlotte

    1 review

    5.0

    1 review

    Dined on August 28, 2022

    overall5food5service4ambience5
    Always very good for a solid English breakfast!

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  28. OpenTable Diner

    Charlotte

    5 reviews

    vip
    5.0

    5 reviews

    Dined on August 28, 2022

    overall5food5service5ambience5
    Excellent place for Sunday Brunch. Never boring, great food.

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  29. RushD

    Charlotte

    2 reviews

    5.0

    2 reviews

    Dined on August 21, 2022

    overall5food5service3ambience5
    Hadn’t been since the new move and think they setting is great! Having seen all 3 locations BB has occupied this one was a fresh look that has us wanting to come by more regularly. Service was good, but there were lulls in when we saw our waitress — my guess though was they were managing both the bar and tables. As it filled up a bit more there just were times we wondered when they’d circle back. Fun brunch and back again soon nevertheless.

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  30. Diner

    Charlotte

    6 reviews

    2.0

    6 reviews

    Dined on August 12, 2022

    overall2food2service3ambience2
    Scotch egg was dry and way overcooked. Bangers and mash, sausages were ok, side of veggies tasted like frozen veggies and the cook was way overdone.

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  31. steves

    Cincinnati

    87 reviews

    vip
    4.0

    87 reviews

    Dined on August 6, 2022

    overall4food5service4ambience5
    After a disappointing initial experience with the Big Ben Pub, I decided to give it another try and I'm glad I did. Big Ben has a great menu including its drink beer, wine and cocktail menu. The Beg Ben fish and chips and bangers and mash were both large portions and tasty. The only disappointment was that they were out of Smithwick's, my favorite British beer.

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  32. JKong

    Charlotte

    1 review

    4.0

    1 review

    Dined on July 24, 2022

    overall4food4service4ambience4
    My wife and I have been going to Big Ben for years. I don't find anything outstanding there; however, they do most things well, and the price is reasonable.

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  33. Ashley

    Greensboro

    1 review

    4.0

    1 review

    Dined on July 15, 2022

    overall4food5service4ambience5
    Food was great, service was a little slow but not to bad.

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  34. OpenTable Diner

    Charlotte

    2 reviews

    2.0

    2 reviews

    Dined on July 15, 2022

    overall2food2service1ambience3
    When we sat down and the table was completely off balance I should have know it was gonna be a bad experience. Me and my wife ordered salad appetizers and the lamb roast dinner. The first thing to come out was my lamb roast with my salad which was pretty disappointing as I would have liked my salad first as, well an appetizer.. At that point my wife had no food then got her salad some minutes later. The waitress was nowhere to be found for sometime, restaurant was practically dead, then we she finally came back we asked where my wife’s lamb roast was. She proceeded to tell us that she never put in that order and thought my wife only wanted salad… So them my wife switch to something fast. Fish and Chips. Once I finally got to my roast dinner every was cold and disappointing. Place is seriously a mess and we will not be back. We came there to celebrate moving to London and is was not what we were going for at all. Fail.

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  35. OpenTable Diner

    Western NC

    2 reviews

    5.0

    2 reviews

    Dined on July 1, 2022

    overall5food5service5ambience5
    We celebrated a friend’s birthday and had a delicious meal, some great beers and excellent service.

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  36. deborahc

    Chicago

    3 reviews

    4.0

    3 reviews

    Dined on June 12, 2022

    overall4food4service4ambience4
    More menu choices than the average British/Irish pub. Food was very good. Service cordial & quick. Noise level high due to hard surfaces, TVs & chatter - fine with us. Pleasant experience

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  37. MatthewR

    1 review

    5.0

    1 review

    Dined on May 29, 2022

    overall5food5service5ambience5
    Awesome. Reagan was the perfect server and the food was amazing. Will definitely go back

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  38. Chris1

    Charlotte

    72 reviews

    vip
    3.0

    72 reviews

    Dined on May 28, 2022

    overall3food3service3ambience2
    Temperature to cold, because of this we moved 3 times. One other group there, wine served in plastic cup! was given a wine glass when requested! We liked the old location much better. As well as being cold temp, the furnishings were metal, did not help any. 2 of us ordered Fish / chips, fish was dry. Apparently there was a soccer game in the afternoon, lots of people there to watch game on TV. Don’t think we will go back any time soon. There is no similarity to a British pub. Signed - British Ex Pat group.

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  39. 737Wi

    1 review

    1.0

    1 review

    Dined on May 28, 2022

    overall1food1service1ambience1
    they were really busy, we arrived ten minutes early, and they had already given away our table

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  40. anniebody

    Charlotte

    24 reviews

    vip
    5.0

    24 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5
    I have been here several times and it is a nice casual environment with better than average pub food and a lot of choices on the menu including the standards and some more unique choices. They have convenient parking just across the street as well, and a good drink menu. Perfect for a relaxed noght out.

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FAQs

Big Ben Pub offers takeout which you can order by calling the restaurant at (704) 817-9697.

Big Ben Pub is rated 4 stars by 97 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 2 times today

Order delivery or takeout

Google Map for Big Ben Pub

1535 Elizabeth Ave, Charlotte, NC 28204

Additional information

  • Neighborhood
    Southend
  • Hours of operation
    Mon–Thu 11:00 am–10:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm
  • Cuisines
    English, British, American
  • Dining style
    Casual Dining
  • Dress code
    Business Casual
  • Parking details
    None
  • Additional
    Patio/Outdoor Dining, Private Room, Takeout, Weekend Brunch
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