Bertucci's - Needham

3.8
50 Reviews
$30 and under
Italian

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Casual
Bertucci’s restaurants are firing-up brick ovens from New England to Virginia, each reflecting the distinct character and local charm of its community. Like the original Bertucci’s, every kitchen is open, making our brick oven part of the restaurant experience. With a long-standing commitment to hospitality, we welcome you as our guest and promise to treat you as part of the Bertucci’s family. Join us in Needham MA, across from the Town Hall.
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What 50 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on all time ratings
3.7
food
3.7
service
3.5
ambience
3.9
value
Noise · Moderate
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m
vipmtobins
New England
60 reviews
Dined on August 2, 2021
Overall1food1service1ambience1

Was not good from the start. Our server had no idea what the very basic wine was that I was ordering, Coppola Cab and had to ask me if it was a red wine or white and asked me to spell it. After delivering the drinks, he never came back to take our order. After waiting for 15 minutes I finally flagged him down to say we were ready. I ordered a salad with no dressing, salad came saturated in dressing. Once again he did not come back to check and see how the food was. I waved the manager over to offered to “make me one to take home”. Apparently I wasn’t eating it there. I declined and he came back promptly and just dropped the check, no ask if we wanted dessert. And it was not even busy, not that that would have been an excuse but it would have maybe explained some of the poor service. Overall a very disappointing experience.

j
vipjanemaried
New England
18 reviews
Dined on March 24, 2021
Overall4food3service4ambience3

Service good but meal was not as good as expected

Bertucci's - Needham
Responded on March 30, 2021

We appreciate you taking the time to write to us and are sorry to hear you did not fully enjoy your recent meal. Please know that your feedback will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

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T
vipTedc
New England
20 reviews
Dined on September 23, 2020
Overall1food1service1ambience1

We did not keep the reservation. We had requested an outdoor table. When we arrived we were told the did not have outdoor seating.

Bertucci's - Needham
Responded on September 28, 2020

We apologize for the inconvenience. Thank you for bringing this to our attention.

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JZ
JulianaZ
1 review
Dined on August 18, 2020
Overall4food3service4ambience4

Considering they were extremely understaffed because of Covid I had a great experience at this location. The manager made our strong and delicious drinks while the only waitress who was working made sure we had everything we needed.

n
napp
New England
10 reviews
Dined on March 8, 2020
Overall3food3service2ambience3

Very tired store and lousy front of house management. I had the same lousy experience the last time and i did not learn from it. Should not go to the Needham location.

Bertucci's - Needham
Responded on March 12, 2020

Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.

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OT
vipOpenTable Diner
New England
20 reviews
Dined on February 29, 2020
Overall5food5service5ambience5

This is my favorite Bertucci’s!! The parking and location is great. The service is consistently good, and friendly. I so enjoy lunch here.❤️

Bertucci's - Needham
Responded on September 11, 2020

We love hearing how much you enjoy dining with us. We look forward to serving you again.

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OT
vipOpenTable Diner
New England
1 review
Dined on February 18, 2020
Overall2food3service1ambience1

Lack if attention from server — had to chase around d restaurant to ask for things for the second time.

Took very long to get food and restaurant was not busy at all. Food came at different times for each patron.

Bertucci's - Needham
Responded on February 19, 2020

We appreciate you taking the time to write to us and are sorry to hear you did not fully enjoy your recent visit. Please know that your feedback will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

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OT
OpenTable Diner
New England
1 review
Dined on January 29, 2020
Overall5food5service5ambience5

Food and service was excellent

Bertucci's - Needham
Responded on January 31, 2020

Thank you! We look forward to welcoming you back to Bertucci's soon!

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AM
vipAMYL
New England
12 reviews
Dined on January 29, 2020
Overall2food3service2ambience4

Service needs to be a priority at this location...food is always good.

Bertucci's - Needham
Responded on January 31, 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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OT
vipOpenTable Diner
New England
14 reviews
Dined on January 15, 2020
Overall3food3service3ambience3

When we arrived for a 1:00 pm reservation we were told that there was a 20-25 minute wait because the restaurant does not take reservations. Even after checking Open Table and finding the reservation the host insisted that the restaurant does not take reservations.

Bertucci's - Needham
Responded on January 16, 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share this experience with our team in an effort to improve future guest experiences.

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OT
vipOpenTable Diner
New England
6 reviews
Dined on December 20, 2019
Overall1food1service1ambience1

Horrible experience!!! I made a reservation through Open Table, drove to the restaurant (meeting someone who drove from Lincoln, MA), only to arrive and be told that there were no tables left! They had my reservation, but the host said “Well, the general public came in and took all the tables. We only ha e one big table for 10pp left, but you are a party of three so I can’t sit you there.” WHAT? This boggles the mind. Open Table, you let me down by contracting with a restaurant who doesn’t understand how reservations work. A small grace period to turn a table can unfortunately happen but this was something else entirely. Huge frustration. The host never apologized either.

AM
vipAMYL
New England
12 reviews
Dined on November 26, 2019
Overall1food1service1ambience1

Upon arrival there was a line with groups waiting. I mentioned that we had reserved via opentable and was told that they were short staffed but would seat us next. The group in front of us (who I knew) were waiting over 40 minutes. The host mentioned again they were understaffed and would seat us before the group that had been waiting for 40 minutes, which I didn’t feel was the right thing to do hence me telling the host to seat them first. We eventually went to another Bertucci’s but were unable to cancel the original reservation via online to take advantage of rebooking to another location.

Bertucci's - Needham
Responded on November 30, 2019

We apologize for the longer than expected wait time. The management team has been made aware of your comments for improvement in our service and expediency.

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JA
JustinA
New England
5 reviews
Dined on November 23, 2019
Overall5food5service5ambience4

Had a great night with friends. Have to say service has improved!

Bertucci's - Needham
Responded on November 27, 2019

We look forward to serving you again and providing you with an unforgettable Bertucci's experience!

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OT
vipOpenTable Diner
New England
5 reviews
Dined on November 1, 2019
Overall1food2service2ambience1

I am from Needham and this place has gone down hill in the past 5 years. It takes forever to get your food so make sure to order your kids food first and the service is lacking. The place is always a mess. They need a good buss staff to help clean tables to get the line of poeple waiting seated.

Bertucci's - Needham
Responded on January 20, 2020

We appreciate you taking the time to write to us and are sorry to hear you did not fully enjoy your recent visit. Please know that your feedback will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

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OT
OpenTable Diner
New England
2 reviews
Dined on September 2, 2019
Overall4food3service3ambience3

Service was fairly slow. We were a large group but took almost an hour for our food to come after ordering.

Bertucci's - Needham
Responded on September 4, 2019

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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D
Diner621
New England
25 reviews
Dined on August 29, 2019
Overall4food2service5ambience2

Frankly my friend picked it out. I am gluten sensitive and there is little to select. I got tomato soup that was pulpy and salty. I got Caesar salad minus croutons and I would have like more lettuce in it. There is no tuna fish on menu and I often get salad with tuna fish. I like salads with broccoli and mushrooms and onions and artichokes and avocado and many other veggie choices. So my disappointing tomato soup and plate of lettuce was not a good value and very limited for me. Simpkybthexsringcrestaurabt! The server was extreme nice and made the visit pleasant. I did not tell him the food was not good for me. I will recommend for pizza eaters, but I will not go back.

Bertucci's - Needham
Responded on September 1, 2019

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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D
vipDinner
New England
92 reviews
Dined on August 24, 2019
Overall5food5service5ambience5

Neil is excellent

Bertucci's - Needham
Responded on August 28, 2019

We appreciate you sharing such wonderful feedback about Neil! We look forward to serving you again soon!

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JA
JustinA
New England
5 reviews
Dined on August 17, 2019
Overall5food3service5ambience4

Great waitress! (Molly)

Bertucci's - Needham
Responded on August 19, 2019

We appreciate you sharing such wonderful feedback about Molly! We look forward to serving you again soon!

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s
vipshelahd
New England
96 reviews
Dined on August 5, 2019
Overall1food1service1ambience3

Food was bad. Service was not the usual & I was informed that I did not get any points for this visit. Very disappointed

Bertucci's - Needham
Responded on August 9, 2019

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team. Thank you again for reaching out to us.

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AM
AriM
1 review
Dined on July 13, 2019
Overall4food3service5ambience3

Overall I enjoyed the experience, and my son and his friend enjoyed there pizza. Service was excellent. However, the cod picatta was bland. Given that is was a special, I was disappointed.

Bertucci's - Needham
Responded on July 16, 2019

Thank you for taking the time to share your feedback. We look forward to serving you again soon!

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JA
JustinA
New England
5 reviews
Dined on July 13, 2019
Overall5food5service5ambience4

Nick did a great job!

Bertucci's - Needham
Responded on July 16, 2019

Thank you for taking the time to share such complimentary feedback about our team. We look forward to serving you again soon!

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OT
OpenTable Diner
1 review
Dined on June 16, 2019
Overall4food5service3ambience5

The service was super slow, perhaps because we were a party of 10 on Father’s Day. Waitress was fine though! Probably was the kitchen

JA
JustinA
New England
5 reviews
Dined on June 15, 2019
Overall5food5service5ambience5

Great for kids!

SF
ShiriF
New England
1 review
Dined on June 1, 2019
Overall4food4service5ambience3

We had a great time and the staff was very accommodating!

m
vipmisstheclassics
New York Area
142 reviews
Dined on June 1, 2019
Overall3food3service3ambience2

I live in NYC, but have been to Bertucci's several times while visiting my son's family; originally in Cambridge and now in Needham. I believe this was the second time in Needham. We chose Bertucci's because of young grandchildren and an "adult" menu . I have always regarded the food as OK - that is not gourmet and not terrible. On this visit, we had a minor problem. One of my grandchildren eats only plain white pizza (which we were able to order). My other grandchild ordered the pepperoni pizza and my wife ordered a sausage pizza. I ordered the eggplant (which is not relevant). The first order to arrive was the two child pizzas - one was correct, but the white pizza had pepperoni on it. The (male) waitperson took it back and ordered a plain white one. I then got my food and after a while my wife had not. So, we inquired of the (female) waitperson who had taken the order. I'm not clear on all the details, but she indicated that the rejected pizza had been the one with sausage (although it was clearly a white child sized pizza with pepperoni slices not "crumbled" sausage). She then checked and said that the original (sausage) pizza had been discarded and we had to wait for my wife's pizza to be remade; this time it was correct - it was clearly larger than the one that had been rejected and it was clearly with sausage. I understand, errors can happen and although it was a bit of an inconvenience and nuisance, they did make it right. NOTE that my recommendation is somewhat qualified in that it's an adequate reasonably priced child friendly restaurant in Needham.

JS
vipJohnnySalami
New England
8 reviews
Dined on May 27, 2019
Overall3food4service1ambience4

It took forever to get served our meal. A green salad without any protein should not take twenty minutes, especially when the dining room is only half full.

LH
LisH
New England
5 reviews
Dined on May 15, 2019
Overall5food4service5ambience5

The staff here are always so wonderful to our toddler. Ten out of five for service :)

E
vipEric
New England
33 reviews
Dined on May 12, 2019
Overall1food2service1ambience3

This was not our first visit. But it will likely be our last. Yes, it was Mother’s Day. However, when we arrived the place was more than half empty.

Our server rarely came by to see if we needed anything. I had to go get us plates, and a pitcher of water. Two of our three pizzas were essentially raw when they arrived.

Top to bottom this was a horrible experience and will likely keep us from returning to Bertucci’s which has long been a family go-to.

It’s not hard to understand after this experience why they are closing so many branches.

n
napp
New England
11 reviews
Dined on May 4, 2019
Overall3food3service3ambience3

family neighborhood spot, not recommended for quiet evening

RE
REBECCA
1 review
Dined on April 21, 2019
Overall4food4service5ambience5

We had a nice time as a family of four. Two adults two kids. The portions could be a little bit bigger though.

KF
KathleenF
New England
1 review
Dined on April 20, 2019
Overall5food5service5ambience5

Had a great time as always. The new spring menu is coming and I think they are dropping some of our favorite items, so I hope we still have enough to keep going back to. We shall see.

LH
LisH
New England
6 reviews
Dined on April 19, 2019
Overall5food5service5ambience4

As always, a lovely experience. VERY busy, but what else can you expect on a Friday night. Always good to our toddler.

K
Kevin
Philadelphia
1 review
Dined on April 16, 2019
Overall1food1service1ambience1

I waited almost 15 minutes for the host to appear at his station, and then another five minutes while he dealt with other people before I finally got fed up and walked out

M
Maggie
New England
2 reviews
Dined on March 23, 2019
Overall5food5service5ambience5

Wonderful meal excellent service. A much appreciated meal fresh and healthy

OT
OpenTable Diner
New England
2 reviews
Dined on February 14, 2019
Overall4food3service5ambience4

The only issue was that the kids extra meatballs weren’t ready w the meals and were brought out late .. and cold in the middle. We were in a rush to get to an event so we didn’t bother complaining... service was great and i’m sure would’ve been accommodating.

SB
SuzanneB
1 review
Dined on December 31, 2018
Overall2food2service1ambience3

When we arrived, there were only a few tables filled. We were seated quickly. The waitress was initially attentive but inexperienced. It was New Year's Eve and I can only assume they were understaffed. It took over an hour for our food. When we got the food, some of our meals were only ok. Overall, a disappointment for Bertucci's.

j
jugo
New England
3 reviews
Dined on December 22, 2018
Overall2food2service3ambience3

quality of the food was quite low. Even the famous breads were worse than the other Bertucci branches.

S
Starless
1 review
Dined on December 19, 2018
Overall5food5service5ambience4

The manager himself was helping to serve the food and talking to the customers. This is a man who really cares about the quality of his business.

EP
EmilyP
1 review
Dined on November 23, 2018
Overall4food4service5ambience3

Family friendly. Only remaining moderately priced place in Needham where you can bring kids.

Bertucci's - Needham
Responded on December 4, 2018

Emily, we love to hear how much you enjoyed dining with us! We look forward to welcoming you back again soon!

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JS
vipJohnnySalami
New England
8 reviews
Dined on November 2, 2018
Overall3food3service4ambience3

It is amazing how some parents just sit there and drink wine while there kids run around and scream at the top of their lungs. The poor wait staff has to dodge them while serving each table.

Need to bring back the focaccia bread to the children’s menu.

Taking reservations is a big plus and the only reason we will return.

FAQs

Bertucci's - Needham does offer delivery in partnership with Postmates and Uber Eats. Bertucci's - Needham also offers takeout which you can order by calling the restaurant at (781) 449-3777.

Bertucci's - Needham is rated 3.8 stars by 50 OpenTable diners.

Bertucci's - Needham does offer gift cards which you can purchase here https://www.bertuccis.com/gift-cards/.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.