Bertucci's - West Roxbury
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Handmade layers of pasta, meat sauce, ricotta & mozzarella cheese
Spaghetti & Meat Sauce
Spaghetti served with house-made southern Italian meat sauce
Our famous freshly made dough topped with our house-made tomato sauce & fresh mozzarella cheese
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Mon - Wed 11:00AM - 11:45AM 12:00PM - 1:00PM 1:15PM - 3:45PM 4:00PM - 10:00PM
We were seated per our call-ahead time.
The waitress showed up and took our order; OK. Within a reasonable time, the food came. After about 15 minutes, my friend wanted something; however, the waitress was nowhere to be seen. She went inside and found the waitress. This situation was repeated - needed to go find the waitress again.
To say the least, the service was compromised. My lasagna was not good: the restaurant has changed its way of preparing this dish - not for the better. My friend had chicken piccata, which was good. It was somewhat heartening that we had the flimsy 20% off coupon.
We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team
Food was good for a nice random dinner spot. Service was very friendly, and parking very easy.
We used to like this restaurant, but it's not the same. The food quality has diminished, and they were "out" of the first three things we ordered. (How can an Italian restaurant be out of meatballs AND lasagna at 7pm?) The staff blamed the virus and heavy takeout orders. We think it's just poor supply management as one of the waitstaff let slip that this happens often and we should come earlier.
We received gift certificates recently from friends. So we'll have to return for another try to see if things improve.
Always easy in and out. Food decent. Server was good, but could have used some help. Overall was fine
We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!
Showed up for my 8:30 reservation and was told that they had closed early with no phone call to let me know. Understand if business isn’t there you may have to close early but a heads up would have been nice.
We're very sorry to hear you were not able to dine with us and appreciate you bringing this to our attention. We will be sure to address this with the management team and do our best to make this an isolated experience.
Decent Italian food at a reasonable price. Good COVID-19 precautions
Thank you Michael. We look forward to serving you again and providing you with an unforgettable Bertucci's experience!
The kids love it here and the staff is beyond kind!
Unfortunately this was not a great meal at Bertucci’s. Food has really gone downhill over the past few months. My order was wrong and I waited a long while until it was served to me cold. I use to look forward to eating here but not anymore. Hope they figure it out before they lose more customers like me.
It was lonely on a Saturday night, outdoors on the lovely patio (with plenty of social distancing). As always, the food was great!
Super quick service!
First time back to restaurant in 3 months!!
Was outdoor only when we were there. Food and service fine. Easy and and out
They didn't honor the reservation. You should follow up with the Manager who thought it was messing up his system. We drove 45 minutes to go to this restaurant and to find out we weren't getting any service.
Wouldn't recommend this location. They shouldn't be on open table.
So excited to be eating out again!!! The service was warm and friendly - the food was super - we tried new things just for the fun of it. Love love LOVE Shrimp Rossini so much that I even remembered the name, so there!
I made a reservation through OpenTable, and upon arrival - the host said "Sorry, we're not honoring OpenTable reservations, but I can put you on the waiting list." So I was added to the 30 minute waiting list. Then after 30 minutes, the host again declined to honor the reservation he had taken just 30 minutes earlier. Pretty amazing for two reservations to be reneged in one evening, but it happened here!
Our server was very good! She was patient and accommodating.
We appreciate you sharing such wonderful feedback about your visit! We look forward to serving you again soon!
We go there often… food is generally very good and service quite nice.
A suggestion: Sometimes there is a bit of confusion at the front in terms of reservations and seating requests. Maybe pay a little bit more attention to what's in the reservation book.
Overall a great neighborhood spot!
We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share this experience with our team in an effort to improve future guest experiences. Thank you!
The food is simply delicious. We've never had anything less than excellent in the food category. However, the service continues to deteriorate. Our waiter was friendly enough, but we essentially had to ask for everything 2-3 times before we received it at the table. To top it all off, the bill was also incorrect, overcharging us about $6.50. The poor service really detracts from the overall "experience" of going out to eat.
Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!
They would not honor the points I redeemed on open table.
Our host Ronni and server Sarah was awesome. I think the green peppers were too large in the sausage pasta. Should have been thinner strips to make it more palatable. It wasn’t plated well.
We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.
Food is consistently good, with gluten free options. However, service was extrememly slow at our last visit. We were eating light and quickly en route to a weekend getaway, so ordered just antipasto and salad, which was not served for 20-30 minutes! I could see the two plates on the countr by the kitchen, but our server was mainly in the outdoor part of the restaurant, and we could not get her attention. Hopefully this was an outlier of staffing or a particular employee.
Dave, our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!
have eaten here many times - always fresh and delicious. restaurant is great and so are servers. best meat sauce around.
The food took a while to arrive and the after meal lattes took forever.
I am a big fan of Bertucci’s, made a reservation for 7 on Mother’s Day, everything was great, but I ordered Chicken Piccata and got Chicken parm.
Excellent service by Jada, she was very friendly and efficient
Liz, our waitress was great! The pizza and the lasagna were delicious. We're definitely going back regularly!
The service was exceptional! The hostess was so nice. Then our waitress was just amazing. She was training another server and both did such a good job. The food was excellent and all was so pleasant.
We were seated 45mins late. Waitress was rude, no customer service oriented at all. We are not coming back.
The service was amazing. My two boys and their best friend all ages 11-12 were dining with my mom and myself. The waiter was amazing. Speaking to them and making them feel special and Making them
Laugh. Thank you!!!
We go here often. The 3 course valentine dinner for 2 was a nice option, and hubbie got his gluten free.
Good for casual dinner. Need more severs for a busy Valentine evening. Food was nothing special.
Everything was nice as always
So glad to see the Bertucci Restaurants on Open Table. Food has always been great with good service and excellent managers who go over and above what is required.
Thanks! Everything was just fine!
The pizza is always good and the rolls are great with the dipping sauce.
First of all, I must say that I like Bertucci's and have been to several locations many times. I rated all but the service on other visits I have had at this location. I like the casual atmosphere and especially, the food, which is much better than other standard pizza chains. Last Saturday, I went to the West Roxbury location with a 6:00 Open Table reservation. I was met by two gentlemen at the reception desk who informed me in an offhand manner that the kitchen was backed up and it would be at least an hour before I could even be seated. I was incredulous, given my reservation, but the place was packed and I did not want to wait around with no clear promise of a designated wait time. I left and was surprised that the staff offered little sympathy or understanding. Very unprofessional and disappointing.
Our server seemed very distracted and everything took forever. Our entrees were cold as they clearly were waiting for our sons kids pizza, which came out piping hot . Really disappointed.
good family value- nice to know that the restaurant chain does not have any nuts on their menu or at any of their locations as we have that allergy in our party.
The new options for gluten free pizza and flatbread are very tasty. They also now have wine flights, a nice option.
Best pizza ever!
I love Bertucci's. I have many good memories of coming to this particular one as a child and having a wonderful time. However, the last time I visited this establishment I felt unseen, discriminated against, and blatantly disrespected with no form of remorse. I am a woman of color, I entered this establishment that was practically empty save for a few patrons, and I stood by the receptionist desk waiting to be seated. Both Waitresses that were there made eye contact with me and went about their business without seating me. I began to wonder if I was, in fact, standing in the right area until a white couple came in a few minutes after me and the waitress came right over and asked them how many were in their party. At this time I was annoyed and agitated because usually in situations like this if someone sees someone waiting they generally say that the person was there before them or next in line. This was not the case, and they were seated. When I honestly felt discriminated against was when the waitress did not return to seat me. I considered leaving without saying a word, but I couldn't stay silent. I brought this to the manager's attention, and he apologized, but still, I felt that I needed to review this establishment. If you are looking to be ignored and disrespected before you get your dinner as a person of color, then go right ahead and eat here.
Bertucci's - West Roxbury does offer delivery in partnership with Postmates. Bertucci's - West Roxbury also offers takeout which you can order by calling the restaurant at (617) 327-0898.
Bertucci's - West Roxbury is rated 3.9 stars by 40 OpenTable diners.
Bertucci's - West Roxbury does offer gift cards which you can purchase here https://www.bertuccis.com/gift-cards/.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.