Bertucci's - Waltham

3.7
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25 Reviews
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$30 and under
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Italian
Craving unique brick oven Italian food at its freshest in Waltham, MA? Reserve your table at Bertucci’s today to experience delicious food made by hand daily and fire-cooked until intense flavor is locked in. Our scratch-made dough, tomatoes grown exclusively for Bertucci’s and roasted small-batch vegetables are fresh all day, every day. Whether it’s our signature pizza, mouthwatering pasta creations or even a sweet dessert, we create magic within our brick oven that’s the heart of each Bertucci’s location. Steps from MassGeneral Waltham and minutes from Brandeis University, Bertucci’s features not only our signature pizza and calzones, but also delectable vegetarian and gluten-free options. If you’re looking for a relaxing meal, everyday dining or a private room for a special group celebration, Bertucci’s has a table ready for you. Can’t join us at our table? Call ahead or order online for 2Go or delivery. Catering also available.
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What 25 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on recent ratings
3.7
food
3.4
service
3.5
ambience
3.5
value
Noise · Moderate
83% of people would recommend it to a friend
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OT
New England
21 reviews
Dined on October 6, 2019
Overall 4food 4service 5ambience 4

Glad to see that they participate with Open Table which makes reserving a table very easy. Our service was friendly and are waitress was very attentive. Food quality was excellent and quick. Altogether a very pleasant meal.

Bertucci's - Waltham
Responded 4 days ago

Thank you for the great review! We strive to provide great food and world class service, so we're happy to see that reflected on your visit! We hope to see you again soon!

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MO
New England
10 reviews
Dined on September 21, 2019
Overall 2food 1service 2ambience 2

Should have left right after we walked in the door. Manager and Assistant Manager were unkept, and just plain sloppy looking at the front door. It was obvious that we would be the last table of the night as the restaurant was mot busy and we were taken to closest table to door.

Soup was tasteless, salad was okay, two pizzas were horrible. We watched the server apply the prosciutto to one of our pizzas in plain site of us. No gloves, pulling the meat apart and dropping on the pie, wipes his hands on his pants and picks up pizza to deliver. Oh, and before he started preparing the pizza he was washing tables. That pie was untouched.

Final straw was when my Son was watching the cook (open kitchen). Don’t know what he saw but he dropped his pizza and said ‘I’m done and everyone else should be too.’

Would never come back but thank you for reconfirming why we do not select chain restaurants to eat at. Absolutely disgusting and never worth the money you leave on the table.

Bertucci's - Waltham
Responded on September 30, 2019

Hello, Mark. Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.

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BF
New England
6 reviews
Dined on September 19, 2019
Overall 2food 3service 1ambience 2

Servers were non existent

Bertucci's - Waltham
Responded on September 27, 2019

Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

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OT
New England
1 review
Dined on September 15, 2019
Overall 1food 3service 1ambience 3

Just atrociously slow service. Food came out way late and not together. Drinks we asked for not brought over. One party member was so disgusted she didn’t want to eat her meal simply out of frustration.

Bertucci's - Waltham
Responded on September 18, 2019

We are sorry to hear you had such an unsatisfactory experience. Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

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OT
New England
3 reviews
Dined on September 13, 2019
Overall 5food 5service 4ambience 5

Took over 7 minutes to seat us...

Bertucci's - Waltham
Responded on September 16, 2019

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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p
New England
3 reviews
Dined on September 1, 2019
Overall 4food 4service 5ambience 4

Very convenient, just off of Route 128. Great wait staff. Nice variety of food.

Bertucci's - Waltham
Responded on September 4, 2019

Thank you! We look forward to welcoming you back to Bertucci's soon!

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OT
New England
1 review
Dined on August 11, 2019
Overall 3food 1service 3ambience 2

Seated at right time but they didn't acknowledge reservation. Took forever to have drinks and food served. We were there for over 2 hours and it wasn't by choice, the service was so slow. The waitress was nice but had to ask for the bill and then had to hand to to her after she passed table multiple times. When we pointed out that a meal wasn't as described we were told we were mistaken.

Bertucci's - Waltham
Responded on August 15, 2019

We appreciate you taking the time to write to us and are sorry to hear you did not fully enjoy your recent visit. Please know that your feedback will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

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OT
Washington DC
1 review
Dined on July 31, 2019
Overall 3food 5service 1ambience 3

Seated 20 minutes past our reservation time. Servers were flustered all night. Polite but slow. Food was excellent as usual.

Bertucci's - Waltham
Responded on August 5, 2019

We apologize your experience was not up to our usual standards. We will have our team address this situation to ensure it does not reoccur in the future.

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KU
New England
16 reviews
Dined on July 19, 2019
Overall 1food 3service 1ambience 2

A terrible experience—we were seated for 20 minutes and no one served us. We complained and still no response. We finally just got up and left and I don’t think they noticed.
I’m not blaming the servers, but I do blame management! What a disaster!!!!!

Bertucci's - Waltham
Responded on August 5, 2019

Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

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LT
Houston
4 reviews
Dined on July 9, 2019
Overall 5food 3service 5ambience 4

Great restaurant for a large group. The food was just ok but the service was very good and the staff was very friendly.

c
New England
1 review
Dined on May 25, 2019
Overall 1food 1service 1ambience 1

Made a reservation, but when we arrived the unfriendly staff acted as if they didn’t have a reservation for us. They then acknowledged our reservation but said they had no tables and we would be the next seated. After waiting 10 minutes with no updates we inquired and were told we wouldn’t be seated for 40 minutes (50 minutes after our reservation time). I love bertuccis but I’m done with this location.

OT
New England
1 review
Dined on May 17, 2019
Overall 5food 5service 5ambience 5

It was great as always! Thanks :)

A
New England
1 review
Dined on May 12, 2019
Overall 4food 5service 3ambience 5

Waitress nice, but had a hard time getting her attention even though restaurant wasn't too busy.

N
Washington DC
1 review
Dined on May 11, 2019
Overall 1food 1service 1ambience 1

We were seated immediately but it took 20 minutes to get water, 40 minutes to get bread, and 1hr to get our food. The food was overcooked, and just not good.

f
New England
1 review
Dined on April 21, 2019
Overall 5food 5service 5ambience 4

The food was delicious, the service excellent and the prices are very reasonable!

KM
1 review
Dined on April 14, 2019
Overall 4food 3service 3ambience 3

It took well over an hour to get our food. We ordered simple pasta dishes and a pizza so it was confusing as to why it took so long. Our waiter was friendly, it was just that the wait for our food was kind of a drag and did not make for the best experience.

i
1 review
Dined on March 30, 2019
Overall 5food 5service 5ambience 5

Went with a large group and they handled it well. Service was fast and food was great.

RC
1 review
Dined on March 23, 2019
Overall 3food 5service 5ambience 4

We used the Bundle of 4 Special for $49.95 but nobody at the restaurant knew what that was. They had to google the offer so marketing did a bad job of informing the restaurants about the special. I had to explain what it was. After all the confusion, everything went just fine and the food was delicious. Initially we waited a long time for service as there was some confusion as to who our server was. We waited 15 minutes for drinks which came after our salads but before we had silverware. The first 20 minutes of our experience was annoying but after everything was straightened out the service and the food was excellent!!

EC
New England
1 review
Dined on March 18, 2019
Overall 5food 5service 5ambience 5

The service was excellent and the food was delicious. Our whole party agreed.

LR
New England
36 reviews
Dined on January 25, 2019
Overall 2food 4service 2ambience 3

Six of us for dinner. Service was awful. Waited a long time for drinks, asked for water, after45minutes, I had to get up and ask again for water. My pizza came out wrong, they did make another for me to take home, but all in all I wouldn’t go back. The service was painfully slow. I’ve eaten at many Bertucci’s restaurants in MA...never had experience like this.

OT
New England
1 review
Dined on January 3, 2019
Overall 3food 2service 4ambience 3

It was meh. My colleague and I got the same meal, the chicken broccoli ziti. Neither of us really liked it. It wasn't very good. Others enjoyed their meal. Service was good. Maybe just that particular dish. I have had good meals here other times, but just not this time

RW
New England
7 reviews
Dined on December 31, 2018
Overall 3food 2service 3ambience 3

The salads that we had ordered for lunch were spicy. This was not expected by the description on the menu.

RJ
New York Area
11 reviews
Dined on December 7, 2018
Overall 2food 2service 3ambience 2

The food was fine for something quick while traveling. The quality of food was not as remembered from years ago. The pizza was fair and parts of the antipasto lacked flavor and presentation. It was not a horrible experience, we just wouldn’t rush back or include it as a top choice in the future. In addition, they were slow to report opentable points and we had to write in to inquire. Eventually the points were awarded

OT
New York Area
1 review
Dined on October 19, 2018
Overall 1food 1service 1ambience 1

I went to bertuccis at the reserved time of 7:00. Only for them to tell me I did not have a reservation and could wait 30 minutes if I wanted a table. Staff was rude and I was told I would need to contact open table with the problem

KB
New England
25 reviews
Dined on October 12, 2018
Overall 3food 4service 2ambience 3

Service problems made an otherwise fine meal a disappointment. We actually had to collar our server as he avoided contact so we could place our order ... 20 minutes after drinks arrived. Food on the table 45 mins after seating. Makes for an anxious meal.

Food is good. Business chat clearly audible from next table.

Seems like the restaurant is still struggling.