Bertucci's - Swampscott

Bertucci's - Swampscott​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. CS

   CherylS VIP

   ボストン評価・口コミ (27)

   1.0

   2024年6月16日にご来店

   1. 総合評価 1
   2. 料理 1
   3. サービス 1
   4. 雰囲気 3

   Wanted to give it another chance after last time wasn’t so great. This time was even worse. Unfortunately this place is probably going to go out of business as well. Couldn’t even make a simple pizza correctly. It wasn’t even cooked sent it back and it still wasn’t good. Chicken Parm is very thick. No one was in there. I think they got the memo. They had hardly any people working. People waiting for takeout not even acknowledged.
   

   Bertucci's - Swampscott2024年6月20日に返信済み

   Thank you for giving us another chance and for sharing your candid feedback. We're truly sorry to hear that your experience was disappointing again, and we sincerely apologize for the issues with your meal and service. Your concerns about the pizza, Chicken, and overall service are important to us, and we'll address them with our team immediately. We appreciate your patience and hope you might consider giving us another opportunity to provide a better experience in the future.
   

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2. CS

   CherylS VIP

   ボストン評価・口コミ (27)

   2.0

   2024年5月31日にご来店

   1. 総合評価 2
   2. 料理 1
   3. サービス 2
   4. 雰囲気 3

   It’s a shame has really gone downhill. Chicken Parm was thick chicken and it was $25. went up quite a bit since the last time we went to the one in Beverly. I got the new Burrata pizza. It looked nothing like the picture. It didn’t even resemble pizza. It was like a pita bread and they threw on some tomatoes and a sprinkle of basil terrible. The tomatoes were falling off the pizza. Nothing was holding it together. It’s really too bad. I used to love Bertucci’s. Sad
   

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3. BN

   BobNahant

   ボストン評価・口コミ (99)

   2.0

   2023年11月18日にご来店

   1. 総合評価 2
   2. 料理 2
   3. サービス 3
   4. 雰囲気 2

   Never go there for an entrée. Only pizza —we were robbed. Now I may have missed the details in an offer on the menu, but I could’ve sworn it said for five more dollars, make it a meal which would include salad and soup. We ordered eggplant Parm for 22 dollars and expected five dollars additional per soup and salad. Instead, we were charged five dollars for Salad and eight dollars for soup. $35 for an eggplant Parm dinner. It was at best mediocre. On top of it all, everything came out at almost the same time. Pizza is delicious here but I will never again order another entrée.
   

   Bertucci's - Swampscott2023年11月19日に返信済み

   We are sorry to hear you had such an unsatisfactory experience. Please contact us at bertuccis.c om/contact-us with the Bertucci's location, your name, phone number and the details of your experience. Upon receipt of your contact information, a member of our team will reach out to you directly.
   

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4. S

   Susan VIP

   ボストン評価・口コミ (34)

   1.0

   2023年3月21日にご来店

   1. 総合評価 1
   2. 料理 3
   3. サービス 1
   4. 雰囲気 1

   The Bertucci’s in Swampscott needs an immediate intervention to resolve poor patron experience with staff. The individual who covers the bar and tables is miserable. She is passively aggressive and then appears to be paying attention only to walk away for a “few minutes” = 10 minute smoke break. Awful experience the last several times. Another couple was equally treated poorly so we were not signaled out but one person who wants everyone to know that she is not supported in her position. 90 minutes to get two pizzas. Last time
   

   Bertucci's - Swampscott2023年3月25日に返信済み

   We are sorry to hear this. Please contact us at bertuccis.co m/contact-us with the Bertucci's location, your name, phone number and the details of your experience. Upon receipt of your contact information, a member of our team will reach out to you directly.
   

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5. BA

   BARRYF

   ボストン評価・口コミ (25)

   4.0

   2023年3月18日にご来店

   1. 総合評価 4
   2. 料理 4
   3. サービス 5
   4. 雰囲気 4

   This is my usual Saturday evening place to dine. My only problem is that their menu has no veal dishes.
   

   Bertucci's - Swampscott2023年3月25日に返信済み

   We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.
   

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6. AM

   AMDF

   ボストン評価・口コミ (4)

   5.0

   2023年3月9日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Our server Gina was fantastic!! Food was terrific!!
   

   Bertucci's - Swampscott2023年3月25日に返信済み

   Thank you for sharing such complimentary feedback about our team. We look forward to serving you again soon!
   

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7. BA

   BARRYF

   ボストン評価・口コミ (25)

   4.0

   2023年3月4日にご来店

   1. 総合評価 4
   2. 料理 3
   3. サービス 5
   4. 雰囲気 4

   COLTON WAS AN EXCELLENT SERVER BUT I WISH THAT THERE WERE 1-2 VEAL DISHES ON THE MENU!
   

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8. BA

   BARRYF

   ボストン評価・口コミ (25)

   4.0

   2023年2月18日にご来店

   1. 総合評価 4
   2. 料理 4
   3. サービス 5
   4. 雰囲気 4

   This is my usual Saturday evening place to dine in food is good and service is super.
   

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9. OT

   OpenTable ダイナー VIP

   ボストン評価・口コミ (7)

   4.0

   2023年1月14日にご来店

   1. 総合評価 4
   2. 料理 4
   3. サービス 5
   4. 雰囲気 4

   I am still very disappointed that this Italian restaurant serve no veal dishes
   

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10. BA

    BARRYF

    ボストン評価・口コミ (25)

    3.0

    2022年12月31日にご来店

    1. 総合評価 3
    2. 料理 3
    3. サービス 4
    4. 雰囲気 3

    The only problem is that for an Italian restaurant you do not have any veal dishes. However, they are accommodating special orders.
    

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