Bertucci's - Springfield
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When we arrived, the staff seemed confused. They also didn’t seem to care that we had made a reservation and seemed upset that they had a large party that was there.
Finally, the manager? came over and got us seated quickly.
Food was greasy which was odd because I ordered chicken piccata and fettuccine noodles. Even the noodles tasted like grease.
Tried several times to get the waitresses attention, and gave up after 20 minutes.
Won’t be going back.
Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.
Very nice restaurant and excellent food. I would recommend this to anyone interested in good pizza!'
Parking can be difficult but we managed nicely. guests from our of town also enjoyed!
We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!
Service was extremely slow, food was ok.
Hello, Taiesha. Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!
This is a good location, the hostess greeted me with a smile and the waiter was excellent! Very happy with our dinning experience! :-)
Mike, thank you for the great review! We strive to provide great food and world class service, so we're happy to see that reflected on your visit! We hope to see you again soon!
The food was really fresh and tasted great! Service was excellent!
We are so glad you had such a great time with us. We look forward to seeing you back soon!
Our server, Emerald, was on top of her game! I arrived alone but asked for a high chair because my friend and niece were arriving a few minutes later. When she brought my drink she brought waters for my friend and niece!!! Talk about being prepared!!!
Thank you for taking the time to share such complimentary feedback about our team. We look forward to serving you again soon!
They were out of the lobster ravioli which is a special right now. For a Saturday night at 6 the restaurant was only a third full. When the food came out it was not hot it was more room temperature like it have been sitting for awhile.
Thanks for reaching out to address your thoughts and concerns. We have contacted the management team to make them aware of the service you've experienced from this location, as there is always room for improvement!
We always enjoy our time at Bertucci's. Even brought our daughter who was in from California.
and she appreciated her meal as well. Even eat the warm rolls (carbs and all!)
Location could use a little carpet change and spiffing up but still a great place.
Thank you for taking the time to share your feedback. We look forward to serving you again soon!
Overall, we had a nice experience and enjoyed each others company. Unfortunately, Bertucci's advertised Lobster Specials on their web site and menu. Initially, both my friends tried to order the lobster ravioles on the specialty menu. They were disappointed when they were told that they were unavailable and had been sold out for one week. They were able to find alternate menu items which were suitable but not as desirable as the lobster ravioles.
Other than the potatoes that came with the chicken which were hard and over cooked everything was good
Pasta was good, service and ambiance very good. We enjoyed!
Dinner arrived in a timely manner. Waitress was very responsive and listened to every request. Food was great just slightly cold.
Great service, okay food except pizza is great!
We consider Bertuccui's our neighborhood-go-to spot for good healthy meal at good value.
Thanks for the special offers, coupons and great stuff. Only disappointed that you have
stopped offering a free salad with lunch. Really miss it.
We came here for Mother’s Day. The rolls were the best part of our visit. Shrimp scampi and margarita pizza were just ok. Our server was sweet but extremely slow. It took so long for her to initially come to our table that we had to ask if we even had a server assigned to our table. Food took a long time to come out. We had a toddler with us and it was stressful keeping her happy while we waited longer than it should have taken.
We went there for the kid. Not a lot of ambience.
Very poor service, food was cold and drenched in oil. I politely sent my food back, and asked and received a refund. Waitress barely stopped by to leave the check. Terrible service. Won't be returning.
The service was great. Making a reservation on Open Table was quick and easy -- especially since it was my first time. The food was great too. The only reason I gave it a "good" rating was because the sandwich meal options are only available during lunch and very few options under 1000 calories.
This was THE WORSE dining experience ever! After waiting in the EMPTY restaurant for about 8 minutes to be seated (there was no hostess available and everyone else that worked there seemed confused), we we sat at a FILTHY table. After asking several times for someone to clean the table, the waiter finally came over and tossed the crumbs around. The silverware was filthy. And the water was inattentive. The food was less than mediocre and the service was absolutely horrible! I’d never spend my money there again!
Great meal at a great price. For me and my wife, the chicken piccata is the best item on the menu. Super tasty. They were slammed on Valentine's Day, but the service was still good.
My pasta was not al dente, it was tough. And for the amount of time we were there for it shouldn’t have been. (1 hour) I get that it was Valentines Day but I think they could’ve did a little better job.
We are great fans of Bertucci's! Go there at least 3 times a month or more. Great value and very creative dishes. Love the free fresh rolls and salads during lunch time, too.
Food as usual was great, waitress just as great. Food came out quick and hot. Really enjoy coming here.
Three friends and I dined at Bertucci’s last night. It was one of the worst dining experiences I’ve ever had. The service was downright awful. The waiter forgot our Caesar salad’s and then charged us for them, it took 25 minutes to get our first set of drinks and the food was OK except one of the entrées came to the table cold and congealed. We didn’t dare send it back because when do we have to wait another 20 minutes to get our food.
I have been here on other occasions, usually for lunch. We came on New Years Eve and we had reservations for 5pm. After long waits on ordering, waiting for food and drinks, and then over an hour to get our deserts and coffee, we decided good customer service was not a fortè of this establishment. Very sad that we had to wait such long periods to receive water, and food, but over an hour for the dessert was an outrage indeed! You just don’t do that!! All together we were in the restaurant over 3 hours. We arrived a few minutes before 5pm and did not leave til well after 8pm!!
We frequent this location often and it feels like 'home' cause everyone knows our name and our favorites.
Best buy and variety - plus rolls, rolls and rolls.
Christmas Eve celebration and it was excellent. Our waiter was so dedicated to us, something that's becoming a rare thing in restaurants. Overall, no complaints at all--I would highly recommend Bertucci's for most occasions. Thank you.
Food good service good
The service was excellent. We had a great time. We got the wine taster and it was very good for the price. Food was good as always.
We love to hear how much you enjoyed dining with us! We look forward to welcoming you back again soon!
I’d like to recount an “unsavory” experience I just had at Carrabas in Springfield, PA. A friend invited me out for my birthday and took me to Carrabas. We both ordered entrees and asked for bread. We were told by 4 servers that Carrabas was out of bread and had no bread to offer to its patrons. Can you believe an Italian restaurant that does not have a roll or piece of bread to serve with its entrees and salads? We were appalled and disbelieving. Additionally 2 of the 4 servers we asked about the availability of bread displayed outright annoyance upon asking them for bread. I can tell you that my friend and I were not appreciative of their bad attitudes toward two customers.
Additionally I ordered ravioli and specifically asked that it be very hot, as I like my food to be extremely hot. The ravioli were luke warm. I sent them back and the reheated order was not hot. This time I did not send the entree back, as I knew I would be waging a losing battle.
My friend also noted that the women’s restroom was not clean and was unkempt.
My advice to anyone considering patronizing Carrabas in Springfield, PA is NOT to do so. You have many other preferable options. You deserve to enjoy your dinner out and the likelihood is that you will not do so at Carrabas in Springfield!
With exception of the ICE TEA, which was like water, the evening was ok. Waiter was very attentive.
This is a favorite among our repeat, “go-to”restaurants for a couples night or for a family night. The costs are reasonable, the environment is upbeat but relaxed, and the food is always worth it.
The service was outstanding but the food was not that good. Ordered steak fettuccine off the specials menu but it was like beef stroganoff with cheese sprinkled on. It badly needed more salt. Also ordered lobster ravioli. That also was not very good. It tasted like sea water when you bit into it. Our appetizer and desert were ok (goat cheese dip and profiteroles desert)
Delicious chicken piccata
Love Bertucci's. Food and service always is outstanding. Had a reservation and was seated immediately. We had the $35.00 special with a take home pizza. Fantastic!! I wish I could find something to complain about but we've been eating here for years and it's always been great!!
Food is always reliably good! Get the wine and food combo usually and it is a good value!
We always enjoy Bertucci’s food for a reliable and delicious experience. My family loves the pizza and I usually try something different. The Caesar salad is too heavy on the dressing but still good and we all love the warm rolls and olive oil! Very good experience!