Bertucci's - Salem
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The bread and oil was the only satisfactory part about this meal. Service was slow and the chicken parm was tough and rubbery. Sent it back and a manager never even came over to us. Very disappointed!
We are sorry to hear you had such an unsatisfactory experience and want to get in touch.
Waiter was polite and helpful and very friendly
Thank you! We look forward to welcoming you back to Bertucci's soon!
Very positive feelings and the quantity is really enough for two people and I took enough home for dinner the next day
We are happy to hear how much you enjoyed your meal with us! We look forward to welcoming you back again soon.
Bertuccis has moved into a Fridays Applebees type of category. I went for a business dinner. The tables are sticky, salmon a bit overcooked. Would not revisit for work purposes.
I am a huge fan if Bertucci’s Rigatoni, chicken and Broccoli, I even have the Bertucci’s recipe that I make at home. So I treated my daughter to dinner the other evening while we were out school shopping so I ordered my favorite dish, the Rigatoni, Chicken, Broccoli and this was hands down the worst I have ever tasted. The cream sauce had no flavor whatsoever, I felt like I was eating plain pasta. The chicken was cooked perfect, but sadly my favorite dish was not so great. The wait staff was awesome and friendly and it was nice to have a quiet meal with my daughter.
Thank you for taking the time to write this review as our customer's feedback is very important to us. We hope to see you again soon.
I have been going to this location for years and always enjoyed it until recently. Our waiter seemed annoyed to deal with us and the food was really bad... not what was stated on the menu. The broccoli stank up the whole restaurant and the chicken tasted like rubber.
Pizzas were fine but nothing great.
Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!
Great location when you are shopping and they have gluten-free options. They should have gluten free bread to start with.
Nice evening out with my wife and two grandchildren. We were seated shortly after arrival and our waitress did a very nice job. We ordered the Magharitta Pizza and it was very good. I would recommend this restaurant.
Too long time to get food .
Waitress was very pleasent and the food was good which was nice but those are the may only reasons to maybe return.
Always loved Bertuccis. It was the end of the day, so it was a little unkempt, crumbs on tables and on floor. Service was very good, server was nice, polite, asked my sons if they would like refills readily. the first serving of rolls were cold, but the 2nd were warm. Food was very good, my soup wasn't very hot, however, maybe waiting to be served w/other dishes for too long. Overall, a good dining experience, would return.
I was meeting up with a friend after MANY years to celebrate the life and toast another who recently passed away. I saw the Mediterranean Salad and explained this was a “great clean eating way of life” not just s diet. She also ordered this thinking it sounds healthy and trusted my judgment. To my disappointment this salad was 97% spring mix greens with 1/2 tsp of feta cheese (?), maybe 3 sliced cherry tomatoes and another maybe three roasted mushrooms and a “few” cashews. Just horrible! Again, I eat out at other restaurants as well as make many Mediterranean meals and this was the worst example I have ever been served. Not to mention I was quite embarrassed when my friend was served this meal I convinced her was “fabulous”.
Excellent steamed mussels! Pizza was very good as well and salad was huge
Service was slow and the food was tasteless. We used to go often but won’t go again!
The appetizers were good but our meals were not. The service was good. Terrible meals fir the price. Will not go back.
Despite having a reservation we waited 20 min. The restaurant was almost empty but they were understaffed. It took an hour to get our food after ordering. The food was fine but the experience was not.
Our waiter Dylan was very efficient.
My daughter and I had a nice dinner here. The ravioli was very good. We enjoyed Sean . He was fantastic!
Took over an hour to get food. They were out of what was ordered and did not tell us for 40 min. That happened to several people. It was very loud with cooks yelling at servers and manager yelling at servers. Noise was loud but not energetic.
We were happy with the food and our server was outstanding! However, we had made a reservation through Open Table for 1:00 for a group of 12. When we arrived, the staff did not seem to know about our reservation and we ended up waiting close to a half an hour for our seats. Unfortunately, we were on a time schedule because we were celebrating our daughter's 14th birthday. The wait cut down on the amount of time the girls were able to shop at the mall after the meal. This was the reason why we made a reservation in the first place. A little disappointing!
The waitress did her best to make up for the inconvenience but in the end, it wasn't her fault.
Yes, I would go back - the food was delicious and the restaurant is in a convenient location.
I had reserved a table for my son's 18th birthday. When we arrived, the table was not completely set up. The waitress was very sweet, but we found out she was new and she probably shouldn't have been given a table of 6. Bread and salad was not initially given to us. We had to ask for it. We asked for parmesan cheese to add to the dipping oil, which we didn't receive. I ended up asking another waitress to get us rolls and parmesan cheese, which she promptly did. When my boyfriend asked for fresh cheese on his meal, he waited a long time before the waitress came back and told us she couldn't find the fresh cheese. My son asked for water, and when it came to the table there was a bug in it. The waitress also didn't place any of the drinks in front of us, she had us hand them all down to whoever's drink it was. We were all fairly dismayed by the experience, especially where Bertuccis has always been one of our favorite places to get pizza.
Table wasn’t ready, no silverware when our food came. Took an age to get drinks, and apps. Pizza was burned and should not have been brought to the table. Apps were terrible. Giving 1 star for the salad, which was fresh actually had everything as described. Place was also dirty. We will not be back.
The food was terrible. The sauces on the two pastas were so watery and tasteless that we had the waiter drain the water off and there was still too much, leaving the pastas tasteless. We were not charged for the meals but had to go somewhere else to eat.
Bertucci's - Salem is rated 4 stars by 22 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.