Bertucci's - White Marsh

3.8
23 reviews
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$30 and under
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Italian
Craving unique brick oven Italian food at its freshest in Baltimore, MD? Reserve your table at Bertucci’s White Marsh today to experience delicious food made by hand daily and fire-cooked until intense flavor is locked in. Our scratch-made dough, tomatoes grown exclusively for Bertucci’s and roasted small-batch vegetables are fresh all day, every day. Whether it’s our signature pizza, mouthwatering pasta creations or even a sweet dessert, we create magic within our brick oven that’s the heart of each Bertucci’s location.

Across from White Marsh Mall and nearby AMC White Marsh 16, Bertucci’s features not only our signature pizza and calzones, but also delectable vegetarian and gluten-free options. If you’re looking for a relaxing or romantic meal, everyday dining or a private room for a special group celebration, Bertucci’s has a table ready for you. Can’t join us at our table? Call ahead or order online for 2Go or delivery. Catering also available.
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What 23 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.9
food
3.8
service
3.7
ambience
3.7
value
Noise · Moderate
67% of people would recommend it to a friend
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1 review
Dined on May 12, 2019
Overall 2food 3service 3ambience 2

Restaurant seemed dirty. Rest rooms smelled awful. Service was forgetful. Took a significant amount of time to get our check once we were finished eating.

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NM
Baltimore
1 review
Dined on May 12, 2019
Overall 4food 5service 3ambience 4

Overall, we had a great time and the food was good. However, our waitress was nice but not as attentive and checking back with us as often as she should have.

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OT
Philadelphia
1 review
Dined on May 12, 2019
Overall 1food 1service 1ambience 1

Very disappointed that we arrived for the reservation on time but there was a 30 minute wait. We found a different restaurant.

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CW
Baltimore
1 review
Dined on May 12, 2019
Overall 5food 5service 5ambience 5

Shanika and the Team there were wonderful!! We got seated right away -no waiting. Food came right awy- nice & hot. Service was wonderful- did not not have to wonder where our server was. We will come again

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OT
1 review
Dined on May 11, 2019
Overall 4food 3service 4ambience 4

90th Birthday and Mother’s Day

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DT
1 review
Dined on May 10, 2019
Overall 3food 3service 1ambience 2

Restaurant was not busy at all and we had to wait while they cleaned off a table. The host, a Yanni looking young man (nothing wrong with Yanni) moved about as fast as my 80 year old mother. There was food all over the floor under and beside our table and we had to ask them to please sweep it up before we sat down. They were out of strawberry for drinks and a milkshake for my grandson. We all got pasta dishes and the noodles were not fully cooked. I wondered why they weren't busy on a Friday night and now I know why.

I used to go there all the time and you always had to wait and the service and food was great. Really went down hill. It's sad. Also note: I don't usually do these, but they really need to step up their game.

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JS
Philadelphia
1 review
Dined on May 5, 2019
Overall 5food 5service 5ambience 5

The service was fantastic. I was holding book club meeting and their team made sure we had a great table location. Food was delicious and served right on time. My book club members thoroughly enjoyed themselves

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D
Baltimore
3 reviews
Dined on April 27, 2019
Overall 5food 5service 5ambience 5

The food and service were very good. The restaurant was very clean.

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B
Baltimore
5 reviews
Dined on April 7, 2019
Overall 3food 3service 2ambience 3

I have been a frequent customer in this Bertucci's since it opened. I have never had such a disappointing experience as I did this time. Although my party of 7 people were all there about 15 minutes before our reservation time, and despite there being many empty tables, they didn't start putting our tables together until 5:30 (our reserved time). We had to ask that 3 tables be used, instead of 2, so that people didn't have to sit between two tables at the crack. (There was a third empty table right next to the two that they used originally.) As the hostess is seating us, she tells us that there is a problem in the kitchen and we should just order pizza because it would be take at least 45 minutes to be served if we wanted pasta of any kind. If she had told us that when we first arrived, we could have preordered or gone somewhere else. The pizza was not up to par when it did come. Since I was treating my family to dinner, I was embarrassed that it was so mediocre. I doubt that I will be visiting there any time in the near future.

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DA
Baltimore
2 reviews
Dined on March 22, 2019
Overall 4food 4service 4ambience 3

Food was excellent. Great place to eat especially for those looking for gluten free options.

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J
Baltimore
20 reviews
Dined on March 9, 2019
Overall 5food 5service 5ambience 4

Very good food and service

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A
1 review
Dined on February 23, 2019
Overall 2food 1service 1ambience 1

We were in for my daughters birthday dinner. When we walked in we were not greeted by anyone, once the hostess walked up to the front she was extremely rude and had an attitude when I asked if I needed to check in my party and again when we were being seated. Another member of my party had a question about the wine list she had picked up and again received attitude. So much so that I wanted to leave before we even reached our seats. Our waitress was polite but seemed frustrated and annoyed from the beginning . When I tried to explain how the party would be splitting the checks (she had asked) after being talked over and the attitude was removed from her tone she then began to take drink orders that was had to wait 20 minutes for. No explanation to why the drinks were taking so long to come out or even to check on us while we waited. There was the impression of annoyance anytime anyone needed anything once she did finally come back over, after a long absence of time. We were seated for our 6:30 reservation around 6:45 which was fine. Once our food order was taken, the orders came out after 8:00. My fiance had a black fuzzy on top of his meal as it came out and the rest of the meals were just ok. I work in a restaurant myself so I understand the frustrations of Saturday night dinner rush and large parties but it does not excuse attitude and rude behavior to customers.

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D
Baltimore
9 reviews
Dined on February 12, 2019
Overall 5food 5service 5ambience 5

Ryan was great!!! Never rushed our long lunch of catching up!!! Great Service!

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C
Baltimore
5 reviews
Dined on February 2, 2019
Overall 2food 3service 2ambience 1

We love Bertucci's, but this experience was lacking. The restaurant was filthy; there were unbussed tables the entire time we were there, the floor had crumbs, napkins, and other mess all over, and the servers and food runners weren't using trays but carrying plates with their thumbs on the sides. Everyone had a very lax approach to everything they were doing.

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EL
Baltimore
1 review
Dined on January 26, 2019
Overall 3food 3service 2ambience 3

Made reservations ahead of time but still waited to be seated, waited over 20 minutes
Reservation website indicates will only hold reservation for 15 minutes .... but apparently we can wait longer if they need us to so to be seated
People without reservations came after us and were seated before us
What was the point of reservations?
Waitress rushed and not very personable, handing food to us over the backside of the booth where we were seated
Food was ok but pricy for the quality of food
Restaurant very loud

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JC
1 review
Dined on January 1, 2019
Overall 5food 4service 5ambience 4

Service was by far super! Out waitress was very concerned of our needs

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OT
Baltimore
7 reviews
Dined on December 18, 2018
Overall 2food 1service 4ambience 3

I didn’t realize that the restaurant was a chain. The food was horrible. Clearly frozen food that they flash fried. We had to send an appetizer back because it was cold. Then when the next one came out, the food was hot, but we realized they were putting cold sauce over hot food. Generic wine options. I’ll take ownership for not knowing it was a chain, but holy terrible food Batman. :-(.

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L
Washington DC
11 reviews
Dined on November 11, 2018
Overall 3food 3service 2ambience 3

Charged extra for black olives for salad. Charged extra to substitute one cheese for another. Didn't mention either until I saw it on the bill. Got my order wrong twice and my daughter's order wrong once. Poor restaurant.

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OT
Baltimore
1 review
Dined on November 3, 2018
Overall 2food 3service 1ambience 1

Food took an hour to come out. There was disconnect between the waiter and food runner (the person bringing the food out). Our food was hot when it came out and taste ok which was good

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OT
Atlantic City
1 review
Dined on November 3, 2018
Overall 4food 3service 3ambience 5

Most of my family didn’t enjoy their food. The pizzas were Mostly good (some bits were burnt) but the bistec meal was awfully burned and my husband’s pasta was not to his liking either. The restaurant was very nice and we all really liked the lighting. The service was okay but nothing special.

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JT
1 review
Dined on October 27, 2018
Overall 5food 5service 5ambience 5

Service was great. And the food was delicious. Would definitely come back.

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L
1 review
Dined on October 13, 2018
Overall 4food 4service 4ambience 4

Great food. Just wish entrees came with a side salad👍

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DS
1 review
Dined on October 12, 2018
Overall 5food 5service 5ambience 5

Extremely attentive wait staff. Food was well prepared, fresh and tasty.

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