Bertucci's - North Andover

3.7
36 Reviews
$30 and under
Italian

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Casual
Bertucci’s restaurants are firing-up brick ovens from New England to Virginia, each reflecting the distinct character and local charm of its community. Like the original Bertucci’s, every kitchen is open, making our brick oven part of the restaurant experience. With a long-standing commitment to hospitality, we welcome you as our guest and promise to treat you as part of the Bertucci’s family. Join us in North Andover MA, near Merrimack College.
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What 36 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on all time ratings
3.7
food
3.6
service
3.5
ambience
3.7
value
Noise · Moderate
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OT
vipOpenTable Diner
New England
1 review
Dined on July 10, 2021
Overall2food2service2ambience2

There has been a drastic change to the level of service, food and general upkeep of the restaurant. This will most likely be my last visit to this location.

p
vippbandj
New England
5 reviews
Dined on April 22, 2021
Overall3food2service3ambience2

It was just okay. Outdated. Only seating in the bar area which has multiple TVs. Probably won’t go back.

Bertucci's - North Andover
Responded on April 27, 2021

We appreciate you taking the time to write to us and are sorry to hear you did not fully enjoy your recent visit. Please know that your feedback will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

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OT
OpenTable Diner
New England
1 review
Dined on September 10, 2020
Overall5food4service5ambience5

Tables were socially distant, all employees were wearing a mask and overall just great!

Bertucci's - North Andover
Responded on September 15, 2020

We're glad to safely serve you and look forward to welcoming you back again soon.

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OT
OpenTable Diner
New England
1 review
Dined on July 5, 2020
Overall3food4service4ambience4

I wasnt able to eat because restaurant hours weren’t updated correctly...

IT
ITguy
New England
8 reviews
Dined on February 23, 2020
Overall5food5service5ambience5

Our sever John, was excellent. Very polite, very attentive and courteous.

Bertucci's - North Andover
Responded on February 26, 2020

We are happy to hear how much you enjoyed dining with us at Bertucci's! We look forward to welcoming you back again soon!

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DP
vipDrPRG
Miami
84 reviews
Dined on December 28, 2019
Overall5food5service5ambience5

Great products in the menu in a great location!

Bertucci's - North Andover
Responded on December 31, 2019

Thank you for choosing Bertucci's. We appreciate you for taking the time to review our restaurant.

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m
mamacyn
New England
17 reviews
Dined on December 19, 2019
Overall3food2service3ambience3

I was embarrassed as it was my suggestion to meet at Bertucci's as it's easy to get to and centrally located for our purposes. It has gone downhill steadily over the years. Prices go up,quality goes down. Mixed drinks, i.e. Sangria , was easily half the size it used to be, not a piece of fruit in it, expensive and not very good. The "glaze" on the Farmhouse Salad used to be great, no way was it a glaze now, runny,with virtually no flavor. No one was overly pleased with their food. It's a shame.

Bertucci's - North Andover
Responded on December 22, 2019

We appreciate you taking the time to write to us and are sorry to hear you did not fully enjoy your recent visit. Please know that your feedback will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

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RL
RichardL
New England
4 reviews
Dined on October 12, 2019
Overall2food2service1ambience3

We had a reservation through open table but evidently the hostess doesn’t actually reserve a table for you. She seemed to be clueless. It was more like first come first served. The chicken piccata was very watery and had no flavor. The sausage soup had no sausage in it. The waiter was not attentive.

Bertucci's - North Andover
Responded on October 16, 2019

Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.

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OT
OpenTable Diner
1 review
Dined on October 5, 2019
Overall1food1service1ambience1

The hostess did not have our table ready, we had to wait for it to be cleared. The whole experience was not good. We waited over 45 minutes for food once our order was placed & our waitress basically disappeared. We didn’t have silverware (had to ask) food was delivered at different times so food got cold. Food was over cooked & really was not good. Not the Bertucci’s experience we have previously had. Would never return to this location.

Bertucci's - North Andover
Responded on October 8, 2019

We are so sorry to hear you had such and unsatisfactory experience. Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

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H
Hmason
New England
9 reviews
Dined on September 7, 2019
Overall2food2service2ambience3

Salad was supposed to be romaine lettuce but was iceberg. No utensils at our table - had to get my own. No plate for me to put pizza slices on, bad experience

Bertucci's - North Andover
Responded on September 9, 2019

We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

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J
vipJackie
New England
24 reviews
Dined on July 4, 2019
Overall3food3service4ambience3

We go here often after sports practice and like the consistency. For some reason, things were off for this visit. It was quiet and no wait. The server was good, but didn’t check on us after we got our meals. We ordered chicken piccata, pasta with meatballs, macaroni and cheese, & small pizza. The pizza was excellent, but the pasta dishes were disappointing. The pasta for all three dishes were over cooked. The sauce on the chicken piccata reminded me of a butter spread, because it congealed. I am not sure I would ordered it again.

Bertucci's - North Andover
Responded on July 10, 2019

Thank you so much, Jackie, for taking the time to write this review as our customer’s feedback is very important to us. We apologize the food you experienced was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future.

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OT
OpenTable Diner
1 review
Dined on June 13, 2019
Overall5food5service5ambience5

Excellent!

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EE
EdwardE
New England
2 reviews
Dined on June 2, 2019
Overall1food3service1ambience1

I have learned that the weekends especially are a very bad time to go to Bertucci's, North Andover. The number of cooks and servers are way below the number of people who have come to eat. For example, I was with two friends. The two friends received their food about 45 minutes after placing their orders. I ordered a small La salata lobster pizza. It took over an hour before I received it and, although it had plenty of lobster meat, it was sitting on a cheese covered crust without the rest of the topping. Thankfully, the manager took the pizza off the bill.

JD
JDBB
New England
4 reviews
Dined on April 21, 2019
Overall4food4service5ambience3

I have always loved Bertuccis.. We had recently made a reservation for Easter.. My only complaint was we were seated right next to another couple who were very loud with there discussions . The restaraunt was fairly empty.. While i understand they probably seated us that way to make it easier for the waitress, it just made discussions a bit uncomfortable. The waitress was very nice and food good i just wished we had better seating from the hostess.

DT
DTLAndover
New England
4 reviews
Dined on April 12, 2019
Overall3food3service2ambience3

Cleanliness is a problem. Hostess was not very friendly and service was sub standard.

G
George
New England
9 reviews
Dined on April 12, 2019
Overall3food3service3ambience3

We had to wait 45 minutes to be seated despite having a 6:45 pm reservation on open table. The hostess was grumpy and controlling to not only patrons but to other staff members. We could see several available tables and inquired if we could be seated multiple times, the hostess was insistent that these tables were for "other reservations," and that we would have to wait. After 45 minutes, we took matters into our own hands, and merely just walked over to an available table and seated ourselves. A table that had been open for 30+ minutes (6 top near the bar area but we had four people in our party). The hostess had no understanding of how to properly manage the reservation system or the available tables at the restaurant. Once we seated ourselves, we were greeted by a nice waitress, and she served us without issue for the rest of the evening. The dinner, food, and rolls were tasty, and the service was quick.

G
Gilly
New York Area
4 reviews
Dined on April 6, 2019
Overall3food3service3ambience3

We made a reservation but still needed to wait an additional 30 mins. The food took a long time to come and all we got were 4 small pizzas. Otherwise, it was good.

BC
BertuccisContinuesToSlide
1 review
Dined on March 8, 2019
Overall2food3service1ambience3

The service was exceptionally slow; it took an hour for our lunch orders to be served on a day when the restaurant was half-empty.

When the food arrived, the order was incorrect. We had not ordered the large margherita pizza, but that's what we received rather than the spinach & shrimp salad.

Our wine order was messed up, too, after it took an unacceptably long time for it to arrive at our table.

Finally, when our bill was presented, we were charged for the pizza, not the salad (which we corrected).

We won't be going back.

MG
MichaelG
New England
3 reviews
Dined on March 2, 2019
Overall4food3service3ambience3

Food was good. The sever was courteous and provided good service.

MA
MAUREENO
New England
3 reviews
Dined on February 16, 2019
Overall5food5service5ambience5

Food was great... I enjoy eating at Bertucci’s ... I enjoy a variety of entrees and I love the pizza

BG
BrianG
1 review
Dined on February 15, 2019
Overall2food1service3ambience3

I got the sausage and pepper pasta dish and every single piece of sausage was hard as hockey pucks and tasted like charcoal. I was not happy at all with that dish.

C
Candy
Washington DC
17 reviews
Dined on February 14, 2019
Overall4food4service4ambience3

We had a lovely meal and the food was very good.

p
vippepsilover
New England
34 reviews
Dined on February 10, 2019
Overall4food4service1ambience3

As always, very happy with Bertuccis in North Andover. Dine there often as it’s local to us. Never had any problems until our visit Sunday evening. Worst service we’ve ever had at Bertuccis and probably anywhere. We never saw our waitress unless she was bringing food to our table, or taking our order. When we did see her and ask for things that hadn’t been delivered to the table she disappeared for 10 minutes. She handed the plates to each person and waited for them to take the plates from her, which is a big pet peeve of mine. She never asked if we need refills on drinks and we had a birthday to celebrate and the birthday person‘s dessert took 20 minutes to come out. I’m hoping that she’s new and still in the process of training. If she’s not,Bertuccis she needs to go! Other than the poor service our visit was great as always!

GK
GreggK
1 review
Dined on February 9, 2019
Overall4food4service4ambience3

Server was very good. Took a little long to get food.

JA
vipJAAA
New England
12 reviews
Dined on February 9, 2019
Overall3food4service2ambience4

Very slow service considering the place was about 85% full. Waiter wasn’t around much and had to ask for refills, boxes, check, etc.

OT
OpenTable Diner
New England
1 review
Dined on January 26, 2019
Overall1food1service1ambience1

Poor service, had to wait for drinks and food. Food was poor quality

C
Charlie
New England
53 reviews
Dined on January 19, 2019
Overall4food4service3ambience3

We enjoy going to Bert's from time to time for a change of pace; the food is predictably good, and the North Andover location is pleasant and convenient.

NB
NualaB
1 review
Dined on December 12, 2018
Overall5food4service5ambience3

There were 7 of us old fiends for 25 years. Space was perfect waitress was patient ,attentive when required and overall very accomadating
Loved the salad and we ordered large pizza and a flatbread entree
One guest was concerned we did not have a big enough order for the waitress but we made sure she was taken care of
A good time 3 guests had travelled up from Chatham on the Cape
3 hours to get home leaving andover at 2:30
Happy holidays☘️🥗🎉

GD
GlenD
New England
1 review
Dined on December 6, 2018
Overall5food5service4ambience4

Stopped in for a quick bite before get together. Atmosphere was cherry and quiet and perfect for quiet conversation . Food and drinks were served quickly and was very good. Bread on table
5 stars

KW
KellyW
New England
1 review
Dined on November 23, 2018
Overall3food4service1ambience3

Server was nice, but overall service was spotty. We bused our own tables, had to track someone down for plates - and couldn’t reach our pizzas which were positioned behind us. Very odd. Food was good though

AA
AlexanderA
1 review
Dined on October 13, 2018
Overall4food4service4ambience3

Noisy, none too clean, spotty service but good for casual family visit.

DJ
vipDJDaveS
New England
11 reviews
Dined on October 13, 2018
Overall1food1service1ambience5

Didn’t have a good meal at Bertucci’s North Andover. Our waitress didn’t listen to what we ordered so two meals arrived incorrect. The host didn’t know where to put people. And the meal really wasn’t any good. Will not be returning. It’s too bad, the restaurant was very nice inside.

MF
MarkF
Houston
12 reviews
Dined on October 7, 2018
Overall4food4service3ambience3

Service was a little slow and food arrived less than hot. Long wait for drink orders to arrive.

MR
MRTL
New England
1 review
Dined on September 29, 2018
Overall3food3service2ambience3

Service was a bit slow. We had to ask for everything rather than be offered it.

J
vipJackie
New England
24 reviews
Dined on September 28, 2018
Overall3food2service4ambience3

The hostess needs some help in customer service. She seemed overwhelmed and never cracked a smile.

The server was friendly and great with our kids. He forgot our waters, but was on top of everything else.

The food we order was okay. The pizzas came out perfect, as always. My friend's mom ordered lobster ravioli and she ordered chicken piccata, both were very dry. I think the chef forgot to put sauce on both. The dishes were very disappointing!!!

J
vipJackie
New England
24 reviews
Dined on September 21, 2018
Overall4food5service4ambience4

I am not sure why they are on Open Table. I made a reservation for 7:30, but when we arrived 5 minutes early the hostess said they had a bunch of people come in and we would have a 20 minute wait even though they didn't make reservations. They just walked in before us.

FAQs

Bertucci's - North Andover does offer delivery in partnership with Postmates and Uber Eats. Bertucci's - North Andover also offers takeout which you can order by calling the restaurant at (978) 685-4498.

Bertucci's - North Andover is rated 3.7 stars by 36 OpenTable diners.

Bertucci's - North Andover does offer gift cards which you can purchase here https://www.bertuccis.com/gift-cards/.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.