Bertucci's - Medford

4.2
51 Reviews
$30 and under
Italian
Bertucci’s restaurants are firing-up brick ovens from New England to Virginia, each reflecting the distinct character and local charm of its community. Like the original Bertucci’s, every kitchen is open, making our brick oven part of the restaurant experience. With a long-standing commitment to hospitality, we welcome you as our guest and promise to treat you as part of the Bertucci’s family. Join us in Medford MA, next door to the Ford Dealership.
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What 51 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.5
food
4.2
service
4.0
ambience
4.5
value
Noise · Moderate
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RC
vipRobertC
New York Area
27 reviews
Dined on June 25, 2021
Overall3food3service4ambience2

Service was good and host was friendly and accommodating. Food was less than expected in terms of quality - not bad - just food. Atmosphere was mixed - not really a warm feeling - almost utilitarian.

Overall it met our needs for a late dinner. Nothing bad but expected a bit more. Waiter was the best feature.

OT
OpenTable Diner
Orange County
1 review
Dined on February 14, 2021
Overall1food1service1ambience1

Glorified coffee shop.

JB
JessicaB
New England
1 review
Dined on February 13, 2021
Overall5food5service5ambience5

Great! Quick service, attentive server and good food.

MT
vipMTVessel
New England
118 reviews
Dined on January 30, 2021
Overall4food3service5ambience2

Food decent except the salad is a lesser quality than in the past. mostly lettuce. very little other vegetables. used to have more cucumber, tomato and onion. veggie pizza was very good. sausage soup always is good. service was great. cold nite. window next to us quite drafty.

MG
MedfordGal
New England
7 reviews
Dined on October 2, 2020
Overall4food3service4ambience4

We sat outside on the deck in Medford on a cool day and had a great waiter (Chris). I had the veggies with grilled chicken, good and healthy and my friend had an eggplant and grilled onion pizza which is her favorite. Good lunch spot!

Bertucci's - Medford
Responded on October 5, 2020

Thank you for dining out with us! We appreciate you sharing your experience and look forward to serving you again.

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K
vipKillamom
New England
32 reviews
Dined on September 9, 2020
Overall4food4service4ambience4

Our server Emerson, was polite, attentive and delivered our food timely.

Bertucci's - Medford
Responded on September 15, 2020

We are so glad you enjoyed your visit! We appreciate you sharing such complimentary feedback about Emerson. Join us again soon!

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MT
vipMTVessel
New England
118 reviews
Dined on September 3, 2020
Overall3food5service3ambience5

Food is always good. prices are average. was disappointed with staff.... the last fes times ive been here at this bertuccis i have not had good experiences with the staff.
i chose to come to bertuccis for a business dinner with a client because i received an email earlier in the day that had a apexial if you irdered a regular entre soending so much on neal you take pasta home with you free. i thought i would take dunner home fir the wife. the staff seemed unaware tgat sune ins could do this snd finally the manager came out and informed the staff i was correct. it was a little embarassing on a business dinner to have to get a manager involved when i held the email in my hand... in the wnd i was proven corect, but the staff ahould be aware of promorions before they happen so customers dont go through hoops to fullfil them.

Bertucci's - Medford
Responded on September 23, 2020

Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

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r
vipronnie
New England
32 reviews
Dined on August 31, 2020
Overall5food5service5ambience4

Patio dining was very nice. Chicken piccata with fettuccine, salad and chocolate cake
were delicious. Great server.

Bertucci's - Medford
Responded on September 28, 2020

Thank you! We look forward to welcoming you back to Bertucci's soon!

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OT
OpenTable Diner
New England
1 review
Dined on August 28, 2020
Overall3food2service3ambience2

Slow service. We had the cod and chicken parm. The fish tased off and the chicken parm was lacking flavor. Not sure if we will be returning.

Bertucci's - Medford
Responded on September 9, 2020

We regret to hear that your meal was not up to our usual standards. We appreciate that you have taken the time to write to us and will share this experience with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

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MG
vipMitchellG
New England
5 reviews
Dined on August 18, 2020
Overall5food5service5ambience5

The waiter was outstanding and food was delicious.

M
vipMars
New England
13 reviews
Dined on August 12, 2020
Overall5food5service5ambience3

Great! Ask for Lucy, Lynne, Mark or Nicole if you sit at the bar area or outside.

OT
OpenTable Diner
New England
7 reviews
Dined on July 27, 2020
Overall4food4service5ambience3

I’ve never been a fan of Bertucci’s but my daughter is obsessed so, naturally, that’s where we went for lunch. I had the Caesar salad with chicken and I will definitely be back for more. It was one of the best Caesar salads I’ve ever had. My daughter loved her pizza, of course, and dessert was delicious. But that salad, definitely made me a return customer. Service was fantastic, efficient, and friendly.

L
vipLeah
New England
3 reviews
Dined on July 7, 2020
Overall4food4service4ambience4

I love Bertuccis! This one is great. They have amazing pizza in my opinion, one of the best chain restaurants out there.

YV
vipYvonneV
New England
9 reviews
Dined on June 13, 2020
Overall5food5service5ambience5

Food was excellent. The server and host were great. Nice outdoor space.

SC
SteveC
1 review
Dined on June 13, 2020
Overall5food5service5ambience5

Outdoor seating at Bertuccis in Medford was set up very well on a patio set up attached to the building towards the rear the of the building. All tables met the 6 foot distancing guideline set for th by the state. it was a pleasant evening out so it worked out well. the seating area was partially covered so if it rains you might get wet.

OT
OpenTable Diner
1 review
Dined on February 14, 2020
Overall5food5service5ambience4

Food was fabulous, will have to go again SOON!! Waiter totally attentive. Well done 😉🙂

Bertucci's - Medford
Responded on February 16, 2020

Thank you for the great review! We strive to provide great food and world class service, so we're happy to see that reflected on your visit! We hope to see you again soon!

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OT
vipOpenTable Diner
New England
23 reviews
Dined on January 20, 2020
Overall5food5service5ambience5

The food was delicious!

Bertucci's - Medford
Responded on January 28, 2020

Thank you! We look forward to welcoming you back to Bertucci's soon!

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MT
vipMTVessel
New England
118 reviews
Dined on December 30, 2019
Overall2food4service2ambience3

Food was very good. always pleased with the quality of food and cooking. sausage soup i always order. chicken piccata was great.
service was poor tonight.
2 issues.
1- i otdered sausage soup along with my meal. it was not brought out. when the meals were brought i asked for the soup i ordered, and they said they would bring it out. KIANNA was quite rude to me with a face and attitide when i mentioned soup and salad are usually brought out befire the meal. The fault was not mine. if i hadnt brought it up they wouldnt have brought it at all.
2- our main server was friendly, but not very attentive and when we split the bill it was 150% of the original check. i brought to his attention and he corrected it to 50/50 for a split check.
not one of my better experiences with bertuccis

MT
vipMTVessel
New England
118 reviews
Dined on December 23, 2019
Overall3food4service3ambience4

sausage soup is always great. for lunchtime, service was quite slow. food was very good.

Bertucci's - Medford
Responded on December 26, 2019

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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l
viplisap
New England
31 reviews
Dined on December 15, 2019
Overall2food2service3ambience1

I’m not sure what is happening w/The Bertucci’s Restaraunts in general, but the last couple of times I have been, the food has been terrible!!! I was a HUGE fan of their chicken, rigatoni and broccoli, each time I order I hope it will be like it was years ago. There is absolutely no taste to this dish. Very disappointing to say the least!!!

Bertucci's - Medford
Responded on December 18, 2019

We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

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P
Pete
Las Vegas
28 reviews
Dined on November 2, 2019
Overall3food4service5ambience2

Very busy with several large parties of 10+
The person who seated us seemed confused as he kept saying follow me but then didn’t go anywhere.
Our waitress was wonderful and was friendly but it was too busy to get proper amount of attention. We were told they were short staffed. Sign of the times I guess. She could not have been more friendly. Thanks

Bertucci's - Medford
Responded on November 5, 2019

We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

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MT
vipMTVessel
New England
118 reviews
Dined on November 1, 2019
Overall3food4service2ambience3

was very disappointed. we arrived fir 945pm on a friday. they said they were open til 11pm. we ordered our meals, food was good. at 1025, i jad asked for water with lemon after 2 ice teas. was told they were packing up the kitched and there were no mire lemons cut. 5 min later we were given the check and werent even asked if we wanted coffee or desert. not a way to run a business. if you are open til 11, you should be open to 11. food we had was very good. sausage soup is always delightful.

Bertucci's - Medford
Responded on November 5, 2019

Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.

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NM
vipNorburyM
Denver
75 reviews
Dined on October 24, 2019
Overall4food4service3ambience4

Party of 5 for dinner. Started with spinach and artichoke dip (very good - creamy and good flavor) and the bruschetta & burrata (tomatoes were delicious! Generous portion!). One of us had a large fig and prosciutto pizza (fig to prosciutto ratio was great - very tasty), another had a large roasted veggie pizza (lots of yummy toppings - joined the clean plate club!), another had a small margherita pizza with pepperoni (delicious!!), one had the fettuccini (declared a favorite and also joined the clean plate club) and the last member of our party had the spaghetti and meatballs (meatballs moist and flavorful). Overall, a really good dining experience - the food was really good and while service was a little lacking (had to ask for drink refills twice and main courses came out slowly so some were served 10 minutes before others), the staff were nice and apologetic. Definitely will come back and we recommend Bertucci's for a nice family or get together meal!

Bertucci's - Medford
Responded on October 29, 2019

We are happy to hear how much you enjoyed your meal with us! We look forward to welcoming you back again soon.

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FF
vipFashionFriend
New York Area
79 reviews
Dined on September 28, 2019
Overall2food1service3ambience2

Not that I had high hopes for a chain but I just felt the table was not clean, my food was below average and the ambiance lacking. Our server was very nice and attentive. Took a few bites of my families' food and nothing could be called a culinary delight. Its great for a last minute table for a large group. Stick to the pizza. That they do right.

Bertucci's - Medford
Responded on October 2, 2019

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share this experience with our team in an effort to improve future guest experiences.

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MG
vipMitchellG
New England
5 reviews
Dined on August 9, 2019
Overall5food5service5ambience5

Excellent wait service by Daniel. The food was good, service was prompt and helpful, and overall the experience was very enjoyable. We enjoyed the new format of early bird dinners.

Bertucci's - Medford
Responded on August 12, 2019

Mitchell, we appreciate you sharing such wonderful feedback about Daniel! We look forward to serving you again soon!

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JT
JoanneT
New England
1 review
Dined on June 29, 2019
Overall4food5service2ambience4

The food was delicious, our waiter was a bit distracted and at one point, he disappeared for quite a while. I have never had a poor experience at this restaurant, and have been many times. Another party, with the same waiter, actually complained to the management. They received free meals for their trouble, we just left, because we waited longer than 45 minutes for pizza.
Very disappointed.

s
sandwich
New England
3 reviews
Dined on June 21, 2019
Overall4food4service5ambience3

A good value, particularly because we had children with. The staff was quite good

MT
vipMTVessel
New England
118 reviews
Dined on June 13, 2019
Overall4food4service4ambience4

Restaurant with surprisingly lately attended on this occasion. Felt like we had practically the whole place to ourselves. But I ordered my favorite, sausage soup. Always awesome. And I got the salmon. Was terrific. The eyes of others that our table. Various dishes, serve timely, and well done. Service was really good probably because we were the only ones there. I love the true she's always have.

PC
PaulaC
New England
9 reviews
Dined on June 8, 2019
Overall3food3service2ambience3

Server did not tell us that the Sangria could be 1/2 pitcher or whole. Was shocked to see I was charged 43.00 for it. Overpriced!!! Had Risotto with grilled shrimp, was bland and they do not grill shrimp. Server told me it would toughen the shrimp. Asked for water 4 times after nearly chocking on the crushed red pepper in the oil. It will be a while before I head back. Prices are a bit high for a pizza place.

OV
OzzyV
1 review
Dined on May 12, 2019
Overall2food2service3ambience3

We we’re seated immediately which was nice however once we got our drinks we placed our order and literally waited over 30 minutes for them to bring out our food. I understand when it’s bisy it takes a little longer for the food to come out but still anything over 25 minutes is a little ridiculous. Aside from that the Pastas we had order were not hot and seemed very bland the chicken had no Taste and the Alfredo sauce seemed very watered down. The waiter apologized so we didn’t get upset with him but we will not be returning or recommending this Restaurant anytime soon

OT
OpenTable Diner
New England
5 reviews
Dined on April 20, 2019
Overall4food4service4ambience4

Delicious and good service

l
ljfair
New England
11 reviews
Dined on February 28, 2019
Overall3food3service4ambience2

The service was friendly, food was fine - not amazing, nothing wrong, just fine. Atmosphere was a little bright and diner-ish, clean, seats were comfortable. Overall, nothing to complain about, but nothing to rave about either.

JD
vipJoseD
New Orleans
18 reviews
Dined on February 23, 2019
Overall2food2service2ambience3

Bland, flavorless pasta dishes. Salads of wilted lettuce. Too few employees to provide service.

MT
vipMTVessel
New England
118 reviews
Dined on February 18, 2019
Overall4food5service3ambience3

thoroughly enjoyed my meal.
celebrated one year since i proposed to my wife. i ordered sausage soup and the rigatoni abruzzi. excellent. wife ordered salmon w potatoes and spinach. she loved it. service was average. server a little forgetful.
im happy bertuccis now does reservations. they havent for as long as ive kniwn them.

n
nancyr
1 review
Dined on February 14, 2019
Overall5food5service5ambience5

Dinner was wonderful. Food came out fast. We were very happy when we left

DM
DanM
1 review
Dined on February 14, 2019
Overall5food5service5ambience5

Our server was amazing! So polite and courteous! Food was delicious!

b
vipbellag
New England
9 reviews
Dined on February 2, 2019
Overall2food2service2ambience3

Once again for the third time we had the same waitress Sandra. We have written a comment about her service before but she still haven’t changed. After this comment I would like it to change.

b
vipbellag
New England
9 reviews
Dined on January 12, 2019
Overall3food4service2ambience2

The food was very good but the service was poor. Are waitress was Sandra and she was rushing around. Than by the time we got the food it was cold. Once she give us the check she disappeared. It was about 20 minutes before she got back. This our second time with this waitress.

ES
vipElizabethS
New England
4 reviews
Dined on January 12, 2019
Overall4food4service5ambience3

We love Bertucci’s, especially their lunches - not only their famous rolls and dipping oil, but also fresh salads is served with entrees. I love Bertucci chicken piccata, my sister ordered chicken, broccoli & ziti. Happy birthday to me!

b
vipbellag
New England
9 reviews
Dined on December 26, 2018
Overall3food4service2ambience3

Service was poor. It was very busy so the waiter was in a rush but to much in a rush. She would slide the food on to the table like she was running by us. We would have dirty plates setting on the table for 20 minutes. The food was good but the pizza was burnt and the kids pasta was in so much butter which was disappointing. I would go back but I’d like to have a better experience next time.

FAQs

Bertucci's - Medford does offer delivery in partnership with Postmates and Uber Eats. Bertucci's - Medford also offers takeout which you can order by calling the restaurant at (781) 396-9933.

Bertucci's - Medford is rated 4.2 stars by 51 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.