Bertucci's - Lexington

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1. KF

   KimF

   New England

   1 review

   3.0

   1 review

   Dined on May 8, 2022

   overall3food3service3ambience2

   The pasta dishes were just ok and the drinks were very expensive! $17.00 for a glass of mediocre wine!!! I will stick to pizza takeout only .

   Report
2. OT

   OpenTable Diner

   New England

   2 reviews

   1.0

   2 reviews

   Dined on May 1, 2022

   overall1food2service1ambience1

   I made reservations for 4 ppl in May for dinner before a nearby concert that left us 1 1/2 hours to eat (which I thought was plenty). Even with dinner reservations, we had to wait 15 minutes to be seated. We ordered drinks, pizzas and salads right away. The drinks came out in about 15 minutes… nothing was quick, and there seemed to be only 2 servers and we were one of 3 tables (4 tops) seated. The manager was working between the front of the restaurant and also in the kitchen - it was very obvious they were short staffed so we tried to be patient. There was a line up front for takeout, which the manager was single-handedly taking care of in between apologies. We were never approached again by the waiter to explain the delay, nor were we asked if we wanted another beverage, so I flagged down the waiter after an HOUR asking where our food was. He said it was being worked on and they were running behind. I then asked him if he could at least bring out our salads since we had to go… and he returned 5 minutes later with 2 out of 3 salads - one salad short. I asked him then to box up the last salad and also to make our pizzas all to go because our show was to start in less than 10 minutes and we had to leave. We were laughing at how bad it was, and since we are good natured people, we weren’t mean to him and even left him a tip. We had to put our pizzas in the car so we could make it to the concert… not eating the pizzas until we got home that night. This place should not have taken any reservations that night (I booked 2 days earlier over One Table), and should probably have only been open for takeout. They need to staff the restaurant or close 😞

   Report
3. OT

   OpenTable Diner

   Yorkshire

   5 reviews

   vip
   2.0

   5 reviews

   Dined on April 16, 2022

   overall2food1service1ambience2

   Service was dreadful. Food not so great. Had better experiences at other locations.

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4. PS

   PSPARKS

   New England

   23 reviews

   vip
   2.0

   23 reviews

   Dined on March 5, 2022

   overall2food2service2ambience1

   Not sure what happened to Bertucci's. It used to be such a nice place to get great food at great prices. Not so any more. Its a shame.

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5. RB

   ReyB

   New England

   6 reviews

   3.0

   6 reviews

   Dined on March 5, 2022

   overall3food3service3ambience4

   Lasagna was a little too rich. Chicken Piccata was tasty! Service was marginal. We had to ask server several times for silverware and napkins. The experience was ok- but wish it was better.

   Report
6. KK

   KathleenK

   New England

   8 reviews

   vip
   4.0

   8 reviews

   Dined on March 2, 2022

   overall4food4service5ambience4

   Catching up with a girlfriend. We split a cheese pizza and a salad. Food was great. The rolls are still amazing. Easy parking too.

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7. H

   Happy

   New England

   9 reviews

   vip
   1.0

   9 reviews

   Dined on January 2, 2022

   overall1food1service1ambience2

   We were not seated right away even with a reservation. We were told it’s an hour wait still. Stay away from this place.

   Report
8. BW

   BernieW

   1 review

   2.0

   1 review

   Dined on December 10, 2021

   overall2food3service2ambience3

   Restauarant was understaffed so - at first said they couldn't honor reservation. Once I asked for manager he agreeded to let us sit down. But service - they only had one server - was dismal.

   Report
9. H

   Helpthoseinneed

   New England

   98 reviews

   vip
   1.0

   98 reviews

   Dined on December 7, 2021

   overall1food2service2ambience2

   An incredibly horrible experience. Arrived at 5:10 p.m. and we were told that apparently the cooks were not ready to cook. I called in advance so food would be ready, this was not the case. Billing error had to be fixed, it still wasn't fixed but I wasn't going to quibble. Given the bill, there was no pen in the folio, got a pen. It didn't work. Friend asked for sauce for the dry salmon, it took many minutes for sauce to come leading to cold fish but nice that they apparently made some sauce fresh from scratch. Not a great sauce however. I appreciate staff is new and inexperienced, I tipped well. A horrible experience with mediocre food. Pasta swimming in lemon sauce, drowned in fact... But the last time I came here, the doors were open but there were no servers at all so we were told to go away because there was no service staff whatsoever even though I had made reservations in advance on opentable. // At my first visit to this restaurant years ago, I was in awe of all of the food and trash on other tables and floors, pre-Covid, when they had plenty of wait staff but they didn't care about cleaning anything up during my entire dinner. It was clean this week.

   Report
10. A

    Alex

    1 review

    3.0

    1 review

    Dined on December 3, 2021

    overall3food4service2ambience2

    Good family restaurant. A lot of families with young children on a Friday night. Not great for a date night. Young staff. Would probably recommend for take out since the food was good.

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11. H

    Helpthoseinneed

    New England

    98 reviews

    vip
    1.0

    98 reviews

    Dined on November 10, 2021

    overall1food2service1ambience4

    I made my reservation on opentable. I'm at my friend there, and the gentleman in charge said that they were not serving, they did not have staff, they were going to be training staff in a few days, during the weekend, I don't know if they had takeout but absolutely they were not seating anyone and he was surprised that the Open table app was working. It was nice of him to give me my hundred points. Other local businesses have shut down possibly due to the National shortage of workers or maybe just leases expired for our local Starbucks and Panera's but they both closed in the last 60 days and they are just a few blocks away

    Bertucci's - LexingtonResponded on November 18, 2021

    We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

    Report
12. PZ

    PZColcap

    New England

    28 reviews

    vip
    1.0

    28 reviews

    Dined on November 7, 2021

    overall1food1service1ambience1

    When I arrived for my reservation, the manager told me the restaurant was closed because they had no servers.

    Bertucci's - LexingtonResponded on November 18, 2021

    We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

    Report
13. OT

    OpenTable Diner

    New England

    3 reviews

    vip
    1.0

    3 reviews

    Dined on September 23, 2021

    overall1food1service1ambience1

    Had a reservation with a larger party booked. Arrived on time only to be told they hadn’t been serving in the restaurant. Totally understand there are no staff, but it’s pretty easy to disable and stop taking reservations l! Had my email and phone number…

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14. VB

    VBLex

    1 review

    5.0

    1 review

    Dined on August 24, 2021

    overall5food5service5ambience5

    Made reservations in advance otherwise you got to wait. Quick and awesome service. Food was great too.

    Bertucci's - LexingtonResponded on August 26, 2021

    We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

    Report
15. m

    mike

    Phoenix

    60 reviews

    vip
    3.0

    60 reviews

    Dined on August 2, 2021

    overall3food4service2ambience2

    Food was good. Service was spotty as the wait staff seemed disorganized and inexperienced. The young man at the door was trying hard but was overwhelmed.

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16. MS

    MarkS

    New Mexico

    6 reviews

    vip
    5.0

    6 reviews

    Dined on July 23, 2021

    overall5food5service5ambience5

    The pizza was outstanding. The chicken marsela and chicken Parm were good. The italian salad dressing for the salad was great. Friendly staff.

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17. BC

    BethC

    New England

    1 review

    4.0

    1 review

    Dined on June 30, 2021

    overall4food4service4ambience3

    The gluten free pizza was excellent!

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18. e

    elained

    New England

    4 reviews

    4.0

    4 reviews

    Dined on June 26, 2021

    overall4food5service5ambience4

    Able to dine outside, requested when reservations made Great waitstaff

    Bertucci's - LexingtonResponded on July 2, 2021

    We look forward to serving you again and providing you with an unforgettable Bertucci's experience!

    Report
19. L

    Lrob3

    1 review

    5.0

    1 review

    Dined on May 29, 2021

    overall5food5service5ambience5

    There is a parking lot behind the restaurant but no rear entrance. This normally means the guest would have to walk around to the front to enter. Two of the guests use canes to assist their mobility. In order to make it easier for them, the staff enabled them to enter and exit through the rear door. This curtesy coupled with the service at lunch made this a very pleasant experience. Thank you.

    Bertucci's - LexingtonResponded on June 1, 2021

    Our goal is to provide a great customer experience so we're always happy to hear that's being reflected. We look forward to serving you again.

    Report
20. JC

    JerryC

    New England

    9 reviews

    vip
    2.0

    9 reviews

    Dined on May 10, 2021

    overall2food2service4ambience3

    Really disappointing. I ordered a Margherita pizza, which I've gotten at Bertucci's many times. I've never seen it come out like this. Thick chewy crust and swimming in cheese. The roasted veggie pizza had vegetable chucks that were so big they had to be cut up with a knife and fork, Oh, and it was burned. The Calabrese chicken wings which are described as grilled on the menu were fried and swimming in grease. The manager unapologetically explained that "they get them from the supplier ready to fry, and that's the way it's done now". Our server was very attentive and did his best, but it was clear the manager couldn't have cared less. Also, judging from the noise coming from the kitchen, the staff was having a great time and not paying much attention to the food either. Also the rolls were cold and nearly stale - a mortal sin for a Bertucci's!

    Bertucci's - LexingtonResponded on May 19, 2021

    We apologize you did not fully enjoy your meal. Our guests' feedback is highly valuable to us as we utilize it for improvement in our guests' experience. We hope for the opportunity to serve you again.

    Report
21. OT

    OpenTable Diner

    New England

    2 reviews

    5.0

    2 reviews

    Dined on March 6, 2021

    overall5food5service4ambience3

    Birthday yay. Had fun.

    Bertucci's - LexingtonResponded on March 8, 2021

    Thank you for choosing Bertucci's. We appreciate you for taking the time to review our restaurant.

    Report
22. b

    bmsmrsc

    New England

    53 reviews

    vip
    4.0

    53 reviews

    Dined on November 28, 2020

    overall4food5service4ambience3

    All safety precautions were clearly present. Service was attentive. Food was of good quality.

    Bertucci's - LexingtonResponded on December 2, 2020

    We're glad to safely serve you and look forward to welcoming you back again soon.

    Report
23. PO

    PartyOf3

    New England

    4 reviews

    5.0

    4 reviews

    Dined on September 29, 2020

    overall5food5service5ambience5

    Ate safely outside on a beautiful day! It is a great lunch dining option in downtown Lexington, MA.

    Bertucci's - LexingtonResponded on October 1, 2020

    Thank you for dining out with us! We appreciate you sharing your experience and look forward to serving you again.

    Report
24. OT

    OpenTable Diner

    New England

    4 reviews

    1.0

    4 reviews

    Dined on September 26, 2020

    overall1food2service1ambience1

    First we had a reservation for inside which we were a couple minutes early, so we waited, but they didn’t seat until 20 min after our reservation and then we were seated outside. We had a server and we didn’t find out until the manager came out that it was her first day. Our order was wrong. We had to ask twice for plates and silverware. The service was slow. It wasn’t the new girl’s fault, but the manager didn’t appear to be helping her out. The whole place seemed out of sorts. I’m not rushing to go back there with my family anytime soon.

    Bertucci's - LexingtonResponded on September 28, 2020

    Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

    Report
25. ML

    MargeL

    1 review

    2.0

    1 review

    Dined on September 6, 2020

    overall2food1service2ambience1

    The pizza was really mediocre! No red sauce and hardly any cheese.Also to charge me $11.50 for a glass of decent merlot was highway robbery!!!We won't be back!

    Bertucci's - LexingtonResponded on September 10, 2020

    We will have our DVP reach out to you directly regarding your experience.

    Report
26. MK

    MKon

    New England

    26 reviews

    vip
    4.0

    26 reviews

    Dined on September 5, 2020

    overall4food4service3ambience4

    Reservation helped a lot with limited outdoor tables. The staff was conscientious about keeping everything clean and distanced from other patrons. The menu is now more limited and I do miss a few particular dishes. All the staff was friendly and helpful.

    Bertucci's - LexingtonResponded on September 10, 2020

    Thank you for dining out with us! We appreciate you sharing your experience and look forward to serving you again.

    Report
27. JF

    JeffF

    New England

    1 review

    4.0

    1 review

    Dined on July 16, 2020

    overall4food4service5ambience4

    nice lunch experience would dine there again.....

    Report
28. d

    david

    New England

    8 reviews

    3.0

    8 reviews

    Dined on June 26, 2020

    overall3food3service3ambience3

    We eat here a lot, because kids like it. Their pizza is pretty good. The menu of non-pizza entrees has shrunk a bit over the years and they dropped a few items that we liked, but there's still a handful of decent items. Convenient location in Lexington Center (a short walk for us).

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29. NK

    NickK

    New England

    25 reviews

    vip
    4.0

    25 reviews

    Dined on June 22, 2020

    overall4food4service4ambience4

    My friend and I enjoyed the outdoor, patio dining. The area was nice, the waiter made his way to us quickly after we were seated and took our drink orders. The food was very good. There were two of us dining out, and only three rolls were brought to the table initially which we both found odd, figuring we would each enjoy at least 2, so we did have to request more. Overall, a very good experience and we would go back. Excellent cocktails!

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30. MP

    MargaretP

    1 review

    5.0

    1 review

    Dined on June 19, 2020

    overall5food5service5ambience5

    Lovely outdoor setting. Quiet, considering you're on the street. Really nice waitstaff.

    Report
31. S

    Sunshine

    New England

    1 review

    1.0

    1 review

    Dined on June 19, 2020

    overall1food3service1ambience1

    This was a Very Important day to me it was a Milestone Birthday!!! Service was terribly long. Ambiance& Atmosphere was Extremely Loud outdoor environment with very loud trucks driving by!! End of lunch the server& manager would not accept our $10 off coupon that Bertucci's sent me in email Aahh Absolutely will NOT revisit here!

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32. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 18, 2020

    overall5food5service5ambience5

    Birthday Party

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33. W

    Wendy

    New England

    20 reviews

    vip
    5.0

    20 reviews

    Dined on June 12, 2020

    overall5food5service5ambience4

    Loved sitting outside in lexington! Lots of people watching and enjoying the wonderful fresh air! Food awesome as usual, service excellent as usual! No complaints!

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34. F

    Frank

    New York Area

    9 reviews

    vip
    2.0

    9 reviews

    Dined on June 12, 2020

    overall2food1service3ambience2

    Took a long time to be greeted, and to be seated (25 minutes after our reservation). Pizza is poor quality. Caeser dressing is too thick and came on the side - not mixed in. Romaine wilting. Music on outside speaker was tinny and a bit irritating- would prefer no music as there’s already a lot of street noise. All this said, we very much appreciated that you were open and trying hard to serve everyone well. I’m sure the staff is very stressed out under these difficult circumstances, trying to adjust as we all are to a new norm amidst a lot of stress in their personal as well as work lives. Thank you!

    Report
35. 1

    12363833

    1 review

    1.0

    1 review

    Dined on June 10, 2020

    overall1food1service3ambience1

    had a lasagna tht was frozen from b4 they closed restaurants, i saw a date tag the chefs forgot to remove from the bottom of it and it said january, it’s june now

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36. d

    david

    New England

    9 reviews

    4.0

    9 reviews

    Dined on June 10, 2020

    overall4food4service3ambience3

    Was there on day one of dining service (reopening day after corona virus). Wait staff was struggling a bit with long separation from kitchen area to the outside tables in front, which slowed things down a bit. Food was good (typical Bertucci's level), but they were out of stock on a few items from their regular pre-virus days (e.g., no Hoodsie's for the kids). Overall experience was good and it was nice to be back.

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37. L

    Lienna

    New England

    52 reviews

    vip
    2.0

    52 reviews

    Dined on February 6, 2020

    overall2food4service4ambience1

    At restaurant for my birthday. Asked for a quiet table and manager did his best, but soon a party of almost 15 10-year old girls arrived for a party. The noise was unbearable. Manager apologized, but the restaurant is basically one large room, so nothing he could do. He gave us a slice of chocolate cake as an appeasements. He was very nice and was apologetic. Food and service was fine although it appeared restaurant was under staffed . However, this restaurant has always been popular for kids and it’s far too noisy to be enjoyable for adults.

    Bertucci's - LexingtonResponded on February 9, 2020

    We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

    Report
38. m

    marys

    New England

    7 reviews

    vip
    5.0

    7 reviews

    Dined on February 1, 2020

    overall5food5service5ambience5

    Service and food was excellent. Like always! Thank you bertuccis!

    Bertucci's - LexingtonResponded on February 4, 2020

    We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!

    Report
39. OT

    OpenTable Diner

    New England

    3 reviews

    vip
    3.0

    3 reviews

    Dined on January 17, 2020

    overall3food4service4ambience2

    Good food, good service. The place needs some upgrades though

    Bertucci's - LexingtonResponded on January 20, 2020

    We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

    Report
40. KO

    KatrinaO

    New England

    2 reviews

    3.0

    2 reviews

    Dined on January 2, 2020

    overall3food4service4ambience2

    Good food and pleasant service. It could use an update on the decor. Not as nice as some other Bertuccis

    Bertucci's - LexingtonResponded on January 7, 2020

    We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!

    Report