Bertucci's - Langhorne

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1. OT

   OpenTable Diner

   Richmond

   1 review

   1.0

   1 review

   Dined on May 8, 2022

   overall1food1service1ambience1

   This was the worst experience I’ve ever had at restaurant. When we arrived at the restaurant and no one in the staff would even look at us to put our name down saying that we had a reservation. They had a nine-year-old girl working the front desk. It took them 20 minutes to seat us even though we had a reservation. Finally we got seated, our table was dirty and disgusting. Our server took 45 minutes to bring my mother her drink since she “didn’t know how to make a margarita” and said “we have never had draft beer it’s broken”- okay then why is it on the menu? When we unraveled our silverware, there was a piece of gum inside it. We needed more water so my friend went over to the bar to get some and the bartenders wouldn’t even look her in the eye. Literally a nightmare of a time and HORRIBLE service. NEVER GO HERE!

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2. DB

   DianeB

   Orlando

   20 reviews

   vip
   5.0

   20 reviews

   Dined on April 30, 2022

   overall5food5service5ambience4

   Greeted and seated quickly , pleasant and efficient server, food hot and well-seasoned. Enjoyable dinner.

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3. OT

   OpenTable Diner

   Philadelphia

   13 reviews

   vip
   1.0

   13 reviews

   Dined on April 4, 2022

   overall1food1service1ambience1

   The staff was very confused as the system went down . We did not get our salads , soup and our pizza took a very long time. I have no idea how they stay in business as the restaurant only had 2 other tables.

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4. DA

   DanA

   Philadelphia

   6 reviews

   vip
   3.0

   6 reviews

   Dined on January 17, 2022

   overall3food3service4ambience4

   Food is going down hill, sauce was flavorless. Rolls are still awsome

   Report
5. AU

   AUJenV811

   Philadelphia

   27 reviews

   vip
   1.0

   27 reviews

   Dined on December 24, 2021

   overall1food1service1ambience3

   Overall, horrible. Wait staff looked high as a kite. No bartender available to make drinks. Food took over an hour to arrive. When it did, it was gross. Wasn’t even that crowded.

   Report
6. CO

   CraigO

   1 review

   2.0

   1 review

   Dined on November 27, 2021

   overall2food4service1ambience4

   Service was horrible. We had a 6:30 PM reservation and we stood there at the hostess station for over 20 minutes before anyone even greeted us. When they finally came to the hosta station days that people the word light behind us before asking if we were either there for a reservation. We had no silverware with our first horse came out and it took forever for them to bring it. We did we did over an hour once we receive the bill for them to come back and pick up at the credit card for payment. We finally walk to the front of the restaurant and asked if somebody could help us. They all said we had to wait for our waiter so we stood there for another 20 minutes.

   Bertucci's - LanghorneResponded on December 1, 2021

   We appreciate you taking the time to write to us and are sorry to hear you did not fully enjoy your recent visit. Please know that your feedback will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

   Report
7. HO

   HouseOfCats

   Philadelphia

   13 reviews

   vip
   3.0

   13 reviews

   Dined on November 20, 2021

   overall3food3service5ambience4

   Excellent service! The shrimp scampi over bread appetizer was great! However our pizza arrived a bit burnt. Not a huge deal for the adults. Ours was the edges. However, the kids individual pizza was half burnt. Meaning half the pizza was not edible for a child. It would be nice in the future to have kid pizza watched in the oven a bit closer. Our server was attentive and kind even though she had many customers.

   Bertucci's - LanghorneResponded on December 1, 2021

   We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

   Report
8. AP

   APKFerreira

   New York Area

   2 reviews

   1.0

   2 reviews

   Dined on August 29, 2021

   overall1food1service3ambience1

   The decor and interior felt drab. Food was sub-par. My 2 year old son got macaroni with butter which was cold, barely any butter and just not appealing. I had a personal pizza. Not terrible, came out hot and tasted okay, a little heavy handed with the cheese. My husband got chicken parm and found 2 French fries randomly attached to the cutlets.

   Bertucci's - LanghorneResponded on September 4, 2021

   We appreciate you taking the time to write to us and are sorry to hear you did not fully enjoy your recent visit. Please know that your feedback will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

   Report
9. D

   Debbie

   Atlantic City

   17 reviews

   vip
   5.0

   17 reviews

   Dined on August 18, 2021

   overall5food5service4ambience5

   Our waiter was working hard for short staff night. We were very appreciated by the manager and cooks were kicking in and helping as a team. Food was excellent!

   Bertucci's - LanghorneResponded on August 20, 2021

   We pride ourselves in providing great food and service and are always glad to hear that's being reflected by our team. We hope to see you again soon.

   Report
10. DB

    DianeB

    Orlando

    21 reviews

    vip
    5.0

    21 reviews

    Dined on August 14, 2021

    overall5food5service5ambience4

    Server was prompt, courteous, and efficient. Server noted my food allergy. Food came out hot and looked appetizing. The taste was fabulous. Used plates were removed promptly. Overall, a pleasant experience.

    Bertucci's - LanghorneResponded on August 20, 2021

    Thank you for the great review! We strive to provide great food and world class service, so we're happy to see that reflected on your visit! We hope to see you again soon!

    Report
11. AA

    AngelaA

    Philadelphia

    11 reviews

    vip
    5.0

    11 reviews

    Dined on July 25, 2021

    overall5food4service5ambience4

    Great service & food.

    Report
12. F

    Foodies

    Washington DC

    10 reviews

    vip
    1.0

    10 reviews

    Dined on June 27, 2021

    overall1food1service2ambience2

    Food terrible. Service mediocre, waiter was very confused

    Report
13. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 10, 2021

    overall5food5service5ambience5

    Very personable server, excellent food as always!

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14. D

    Debbie

    Atlantic City

    17 reviews

    vip
    5.0

    17 reviews

    Dined on May 9, 2021

    overall5food5service5ambience5

    Excellent all around.

    Bertucci's - LanghorneResponded on June 4, 2021

    Thank you! We look forward to welcoming you back to Bertucci's soon!

    Report
15. J

    Jessie

    Orange County

    3 reviews

    vip
    3.0

    3 reviews

    Dined on May 8, 2021

    overall3food4service2ambience2

    Service was very average, food is always very good, limited menu options

    Report
16. B

    B1g3at3r

    New York Area

    10 reviews

    4.0

    10 reviews

    Dined on April 23, 2021

    overall4food4service5ambience3

    Great food and service.

    Bertucci's - LanghorneResponded on April 27, 2021

    Thank you for dining out with us! We appreciate you sharing your experience and look forward to serving you again.

    Report
17. OT

    OpenTable Diner

    Philadelphia

    2 reviews

    2.0

    2 reviews

    Dined on March 28, 2021

    overall2food1service2ambience2

    Waitress was inattentive. We were out of drinks before our meals arrived and we never were offered or given a refill. Pasta was just okay and definitely not worth the price. Will not be going back.

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18. B

    Belli

    Philadelphia

    14 reviews

    vip
    3.0

    14 reviews

    Dined on March 13, 2021

    overall3food3service4ambience2

    We chose Bertucci restaurant since we had our grand daughters with us and the love playing with the dough. We sat down ordered our drinks, when the server came back we asked for two pieces of dough For the girls to play with. He preceded to tell us they stopped that do to COVID(which in my opinion is ridiculous) He then asked if we liked to order our food I told him no we would be leaving and to bring us our check. He immediately walked away came back with two pieces of dough and said he was sorry

    Bertucci's - LanghorneResponded on March 18, 2021

    Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.

    Report
19. TL

    TammyL

    New York Area

    2 reviews

    1.0

    2 reviews

    Dined on January 23, 2021

    overall1food2service1ambience2

    Salads never same out. Meals came and 3 if the 4 were wrong. Waitress never apologized took long time to bring salads. Was almost done meal by time they came. Was expensive fir quality of food and poor service. Will not return.

    Report
20. OT

    OpenTable Diner

    Philadelphia

    3 reviews

    vip
    5.0

    3 reviews

    Dined on January 19, 2021

    overall5food5service5ambience5

    We were the only ones there. Food was solid.

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21. HB

    HowardB

    Atlantic City

    2 reviews

    vip
    1.0

    2 reviews

    Dined on December 8, 2020

    overall1food1service4ambience3

    Maybe the worst pizza I have ever eaten. My wife’s chicken piccata was just as bad. Pizza was chewy and had the texture of a frozen pizza that had just been microwaved. I couldn’t make a pizza this bad if I was trying to. Avoid this place at all costs

    Bertucci's - LanghorneResponded on December 15, 2020

    We regret to hear that your meal was not up to our usual standards. We appreciate that you have taken the time to write to us and will share this experience with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

    Report
22. OT

    OpenTable Diner

    Philadelphia

    1 review

    vip
    1.0

    1 review

    Dined on November 14, 2020

    overall1food2service1ambience1

    Service was HORRIBLE. The host with the seating was an issue. It was actually mind-blowing how that situation played out and our waitress was extremely ignorant. Wore her mask below her nose while my 92 year old grandpa was seated with us & we got more eye rolls than bread rolls. By the end - we found it comical as to how much of a disaster it going there was 😂

    Bertucci's - LanghorneResponded on November 18, 2020

    We're very concerned to hear you had such a negative experience and would like to get in touch.

    Report
23. OT

    OpenTable Diner

    Philadelphia

    10 reviews

    vip
    5.0

    10 reviews

    Dined on August 29, 2020

    overall5food5service5ambience5

    The food was great and so was the service. They were even able to make me the Baked Chicken Gratinati that was removed from the menu some time ago. They had all of the seating spaced out for covid and we felt safe dining inside. Keep up the great work!

    Bertucci's - LanghorneResponded on September 1, 2020

    We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!

    Report
24. S

    jimS

    Baltimore

    2 reviews

    5.0

    2 reviews

    Dined on August 18, 2020

    overall5food5service5ambience4

    Enthusiastic, friendly and helpful servers. Tasty and plentiful food.

    Bertucci's - LanghorneResponded on September 1, 2020

    Thanks Jim! We hope to serve you again soon.

    Report
25. E

    Excellent

    New York Area

    10 reviews

    vip
    5.0

    10 reviews

    Dined on July 11, 2020

    overall5food5service5ambience5

    Not a ton of people were there, but the staff was great and the food was great too. Was nice to be out to dinner again.

    Report
26. MG

    MelodyG

    Philadelphia

    2 reviews

    5.0

    2 reviews

    Dined on February 14, 2020

    overall5food5service5ambience5

    Good food, good value on valentines day. Theresa, was our server and she was great! Helpful, friendly and efficient!

    Bertucci's - LanghorneResponded on February 18, 2020

    We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

    Report
27. s

    spoiled

    Philadelphia

    216 reviews

    vip
    4.0

    216 reviews

    Dined on February 7, 2020

    overall4food3service5ambience3

    Service is always great there . Food is good for a pizza place . Not bad to take the family .

    Bertucci's - LanghorneResponded on February 11, 2020

    Thank you! We hope to see you at your nearest Bertucci's soon!

    Report
28. J

    Jack

    Philadelphia

    40 reviews

    vip
    4.0

    40 reviews

    Dined on January 17, 2020

    overall4food5service5ambience4

    Food is upgraded with more variety and better taste. Servers are very good. Try Chicken Piccata!

    Bertucci's - LanghorneResponded on January 20, 2020

    We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!

    Report
29. OT

    OpenTable Diner

    New York Area

    8 reviews

    5.0

    8 reviews

    Dined on January 5, 2020

    overall5food5service5ambience5

    Friendly service. Meal was excellent

    Bertucci's - LanghorneResponded on January 7, 2020

    We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!

    Report
30. t

    tjpatt

    Philadelphia

    11 reviews

    1.0

    11 reviews

    Dined on January 1, 2020

    overall1food2service1ambience3

    Well... it was not good. Usually have a nice time and good meal. Tonight new year's eve night about 7pm. Didn't have to wait for table. But waited 10 minutes before a server showed to ask if we wanted drinks. We said waters for both a wine and an old fashioned. Drinks delivered in about 10 more minutes. No waters no bread. We had placed our dinner orders at the same time as the drinks. We waited at least 40 minutes before our food arrived. I complained that no one came with water or bread . To which I was told... I really apologize but I am also serving tables and bartending. I said that is no excuse for poor service. To which she told me again... I am sorry but we are really busy. I get being busy. But the rudeness in her tone was too much to handle. Finally the check came. I said... I am so so sorry that your service will reflect in your tip to which she replied... I don't care.... lol. If I were her superior I would have fired her on the spot. The manager ignored us as totally. I would have also fired him. The food was tepid at best. Truly disappointed. Probably never going back.

    Report
31. R

    Rgaffney12

    Atlantic City

    6 reviews

    1.0

    6 reviews

    Dined on December 29, 2019

    overall1food2service1ambience2

    This place is horrifically run. Cold food, very slow service, incompetent employees, non-existent management, dirty, etc. I’ve been here 3 times in 4 years. Always an issue. I’ll never be back. Trust me. Read the reviews.

    Bertucci's - LanghorneResponded on December 31, 2019

    We appreciate you taking the time to write to us and are sorry to hear you did not fully enjoy your recent visit. Please know that your feedback will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

    Report
32. k

    kathy

    Philadelphia

    13 reviews

    3.0

    13 reviews

    Dined on November 30, 2019

    overall3food3service3ambience1

    Just average dining. Venue needs updating. Very loud service average. Will not be going back to this location.

    Bertucci's - LanghorneResponded on December 4, 2019

    We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

    Report
33. J

    Jack

    Philadelphia

    40 reviews

    vip
    4.0

    40 reviews

    Dined on November 17, 2019

    overall4food3service5ambience4

    Quit, fun and good food.

    Bertucci's - LanghorneResponded on November 19, 2019

    Thank you! We look forward to welcoming you back to Bertucci's soon!

    Report
34. b

    bda501

    Philadelphia

    16 reviews

    vip
    1.0

    16 reviews

    Dined on November 2, 2019

    overall1food1service1ambience1

    Wait was far too long for our food to come out. 2 of 4 pizzas were overcooked. One of them was flat out burnt. Should have never made it to the table. Consistently bad experiences. Will not be returning.

    Bertucci's - LanghorneResponded on November 5, 2019

    We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

    Report
35. OT

    OpenTable Diner

    New York Area

    2 reviews

    1.0

    2 reviews

    Dined on November 1, 2019

    overall1food1service2ambience2

    Over priced and not good

    Bertucci's - LanghorneResponded on November 5, 2019

    Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.

    Report
36. RO

    ROBERTB

    New York Area

    4 reviews

    3.0

    4 reviews

    Dined on June 24, 2019

    overall3food3service3ambience2

    The poor waiter had so many tables to service all with large parties. They need to hire more waiters. The lack of waiters may be purposeful, since the kitchen was extremely slow in preparing the food. Not good when the restaurant is full of small children. There looked like one cook back there in the open kitchen.

    Report
37. DD

    DeniseD

    Philadelphia

    2 reviews

    5.0

    2 reviews

    Dined on June 12, 2019

    overall5food5service5ambience5

    Always a good meal and reasonably priced. Our server was sweet and very good.

    Report
38. MW

    MeganW

    Atlantic City

    2 reviews

    1.0

    2 reviews

    Dined on June 9, 2019

    overall1food1service1ambience1

    They are always overwhelmed and take forever when it isn’t that busy. They never have the beers on tap and the food is somehow cold.

    Report
39. DB

    DianeB

    Orlando

    21 reviews

    vip
    4.0

    21 reviews

    Dined on May 18, 2019

    overall4food5service4ambience4

    Took longer than expected for food to be brought to table. Server was courteous and efficient, checking on us several times. The delay was the kitchen. Bertucci’s is alwaysknowledgeable in dealing with my food allergy. Definitely a plus for them.

    Report
40. DS

    DebbieS

    1 review

    3.0

    1 review

    Dined on May 12, 2019

    overall3food3service3ambience3

    We went on mother’s day. We had a 4:30 reservation for four. We had to wait about 1/2 hour after our time for the hostess to clear a table for us when there were numerous open tables . When they did seat us it wasn’t where the hostess told us she was cleaning for us. They were short handed. Two hours later we were finally done with our dinner. Very slow. Food was good but not worth 2 hours for pizza and spaghetti.

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