Bertucci's - Holliston
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Served with sauted spinach & roasted rosemary potatoes.
A bowl of our rigatoni topped with your choice of tomato sauce or butter.
Spaghetti served with house-made signature pomodoro sauce.
I always love going to Bertucci's, food is always great- salads, pizza, toucan veggies, Shrimp Rossini. Love the location in Holliston and also go to Framingham
Our dinner at Bertucci's on Sunday February 23rd was a terrible experience, through no fault of our server Emily. The restaurant wasn't busy at all, but was extremely understaffed. It took over 15 minutes after being seated for anyone to come over, and over an hour for us to receive our meals. It was completely impossible to order anything like additional drinks or appetizers while we were waiting. The most concerning part was that the manager appeared to be completely disengaged, and really didn't appear to care in the slightest about how the restaurant was being run. Our server was very sweet and kept apologizing, but she was clearly doing her best under the circumstances. The entire lack of concern by the manager experience bothered me so much that I'm also e mailing corporate.
We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.
We had a delicious supper. I had the risotto with mushrooms and prosciutto, it was creamy just the way risotto should be. My husband has the chicken parmigiana, the portion was huge. He had 4 large medallions of chicken with spaghetti and sauce, he ate one with some spaghetti. He said that it was very tasty and he would come back again.
We had a very nice evening that we both enjoyed.
We are happy to hear how much you enjoyed dining with us at Bertucci's! We look forward to welcoming you back again soon!
I hate to leave a bad review, but this was awful. Our server was nice but completely overwhelmed. They lost our meal order: we waited for an hour for our food. And if there’s any Marsala in their chicken Marsala, I sure couldn’t tell. Go somewhere else!
We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.
I have never had a bad meal her. Their Shrimp Rossini is simply to doe for and I just love their salads. Great value, great food, great service- been going here for years and I think the best Bertucci's in Holliston is the best location of the chain.
Waitress could have cared less about us. Wait staff was in clean up and closing mode so that’s the service we got. Food was pretty good.
Mike, our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!
Food was so so, Restaurant was under staffed. The main dish was fine but the pizza was undercooked
We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share this experience with our team in an effort to improve future guest experiences.
The staff was friendly and helpful. They were able to accommodate our party of 15 without a problem.
Thank you! We look forward to serving you again and providing you with an unforgettable Bertucci's experience!
I made a note that the reservation was for a birthday, but we didnt get the birthday dessert.
Emme, we are so sorry to hear that we let you down – especially on such a special day. We appreciate that you have taken the time to write to us, We will be sure to share this experience with our staff in an effort to improve future guest experiences.
We have met up with friends at this Bertucci's for many years. It's about halfway between our home towns. On this last visit, the service seemed slow when compared to the many other times we've dined here. We weren't in a rush that night so it worked out. And some food choices we've enjoyed in the past, were no longer available. Crab stuffed mushroom caps appetizer.....no longer.
Thank you for dining in with Bertucci's! We apologize your service experience was not up to our usual standards. We will have our team address this situation to ensure it does not reoccur in the future.
I called at 9:30 for a noontime reservation for 9 people on Fathers Day !! The gentleman that took out reservation was very pleasant. We we arrived everything was all set. The waiter was great. Prompt, friendly , and very good at his job. We had a wonderful Fathers Day lunch. Highly recommend Bertuccis in Holliston
Great pizza and service overall. The restaurant area is clean and neat. However the restrooms need some work both from the standpoint needing ongoing cleaning during the day. The water is cold and instead of paper towels they have cold air dryers which don’t dry your hands very well. This is true for both the men’s and woman’s bathrooms. My wife noted that if that is how they keep the bathrooms she doesn’t want to go there.
This is the first bad experience I've had going to Bertucci's, but it was just ridiculous. It took at least 50 minutes to get our food and when we did it was luke warm at best. The waitress explained to us that our food was taking a long time because they had a lot of carry out orders. Really? They give priority to carry out over the people sitting in the restaurant? Who came up with that stupid policy? The restaurant wasn't that busy to begin with.
Went to Bertucci's for Mother's day. We were a party of 7, 3 moms, 3 kids, and myself. Our reservations were at 4:30pm, we got seated right away but the table wasn't set. Didn't seem like the staff was prepared for work. Silverware roll-ups were not done. Complimentary rolls were slow to be provided and to be honest, they weren't as good as they use to be. It took awhile for us to get our entrees, we started to wonder if the waiter forgot to place the order. Eventually my children lost patience and my wife (on Mother's day) went out to the car with them before getting her meal. We got our entrees, boxed up my wife's and children's meals. I ate my meal, as well as the other two moms (grandmas), but none of us enjoyed the meals. A lot of it was over cooked. Then we left after paying.
My reservation was for 1:00 - I arrived a few mins before and we were pleasantly seated right away. Server was prompt, friendly and helpful with selection. At check time we were visited at our table by the manager to see how all was and if there was anything else we needed. Great Mother's Day lunch!
We love the food and great service. The dinner rolls are an extra treat.
We are frequent visitors to this location—it is nearby, easy parking, good food (we each have favorite meals) nice atmosphere, delicious rolls (!). I prefer fish so am happy to get a piece of grilled salmon with vegetables rather than pasta and/or potatoes. My husband has 2-3 favorite pasta meals that he always prefers to order; therefore, we are happy with a quick, inexpensive, nearby alternative to cooking at home!
I generally like the food at Bertucci's. However, in the evening on the weekends, there are never enough servers. Too many tables for each which makes for a long wait getting a second beverage, the bill, takeout boxes, which ties up the table. Salads used to be included with an entree, now $4.49 for an add on salad. $11.00 for a glass of Chianti. Their staffing and prices are hurting their business, especially for families. $6.50 for a child's portion of pasta? Really? Again, We like the food and the rolls are to die for, but food for thought.
Waitress was ok. She forgot drink, rushed our meal. Got appetizers then 2 min later we got main course.
Great experience, great food, although the pizza was a bit under-cooked, and great service. While it was very busy and they were understaffed, our server was gracious and did a great job based on the number of tables she was servicing.
The good was good. We had pizza and salads. Our server, while very friendly, needed to slow down. We felt like we need to hurry up, shovel our food in our faces, and get out.
Very quaint atmosphere much like a family owned restaurant versus a typical chain restaurant. The food was beautifully cooked and fresh. The real wood fired brick ovens make a big difference in flavor.
It took about 10 minutes before our server came to our table. Ordered sampler appetizer , appetizer cameout quickly , but was was cold
Ordered 3 meals chicken Parmesan which was fine, salmon did not come cooked the way I asked, and the chicken baked tortellini gratianni. Tortellini was burned on top and did not have cheese on top.
Pizza and salad were very good. We had a new waitress who tried hard but clearly needed further training. Regardless I give the restaurant a 4 stars and we will certainly return.
Poor and not whtwe'd expect from Bertuccis.
Have been to this location before and it was good with decent service.
On the night of March 1 2019, it was strange and annoying.
They have a new menu, but we were told they Don't have a bartender and the Waitress didn't know how to make the drink one of my guests requested.
My guest had to choose something else. WHAT? Really ??? Why is it ON the MENU!!!!
We ordered Bruschetta and it came out with a Nice mound of herbed tomato bruschetta and it was delicious. However, there were only 4 wedges of bread. One for each of us. We all know it is generally served with several pieces of toasted bread to enjoy the bruschetta. We were all feeling like this experience is not the NORM.
The waitress made the dinner salads telling us the people in the kitchen didn't know how!! Seriously
She then proceeded to tell us that there's absolutely no communication in that restaurant and that it is run horribly.
We found out she is right. At least that night.
Maybe a Real Manager from that store will actually read this and fix the problem going on there.
It was a VERY Strange experience and am hesitant to go back.
Haven't been here in several years, and decided to try again. Dawn, our server, was excellent. Timing was a little off, as salad and entrees arrived together. Food was good, and portions were generous. Overall, it was a good experience.
We enjoyed our Valentines dinner special! The choices and prices were excellent and the food never disappoints. Even though they were very busy, our waiter was super attentive and efficient. We are grateful that Bertuccis is a neighborhood gem and we will keep coming back!
Consistenly good food at decent prices along with great service are reasons why we shall return.
Super friendly staff. Seated right away. Food was delicious and wine recommendation was excellent!
We have been frequent customers of this Bertuccis in Holliston after a really bad experience last year, I had vowed that I would never go back. A friend told me that they have new management and things are much better so I decided to try it out for my birthday. The service was great and the food was much improved. I will go back now that I am content they have fixed their old problems.
We're longtime fans of the Holliston location of Bertucci's, and want them to continue to be successful, so I write this review hesitantly. But this visit we had multiple bad meals so I had to mention it. We ordered chicken piccata and chicken anna maria. The chicken was overcooked and deep fried instead of lightly fried as in the past. The chicken piccata didn't even have any piccata sauce on it, just 3 overcooked, dry pieces of chicken. Same with the chicken anna maria, no comparison to when we ordered it previously.
Very disappointing, I hope this was because of some temporary changes in the kitchen and won't reflect the quality of their entrees going forward.
Gave Bertuccis Holliston another shot. We all had unlimited soup and salad. Took an hour to get food. Asked for more rolls—never came. Waitstaff was very overworked too few on for a holiday.
After waiting a while for seating for 8(reserved), service and food were excellent.
Hope your lemonade machine gets fixed soon.
I was very disappointed in our experience at Bertucci's last weekend. Five out of the 9 meals we ordered had something wrong with them. Two children asked for plain pasta and got pasta with butter and seasoning on it. Chicken parm and grilled vegetables were both burnt around the edges. The calzone I received was blackened and burnt making it unfit to eat. The pasta and calzone where corrected but by then the rest of the of our group had finished and it was getting late. We were offered free dessert and when we declined they only offered to take the calzone off the check.
Kat, our server did an excellent job! She was attentive, thorough in describing the menu and very good at anticipating our needs throughout the meal. Her positive attitude made for an excellent meal with my two daughters! I dine out often throughout the area and I was quite impressed with Holliston Bertucci's and its entire team.
Freezing cold restaurant couldn’t even take off my jacket. COLD and bland food, awkward and rushed service, and I got the wrong wine. I’ve been a fan of many other Bertuccis, but this one I will not be returning to.
We are sorry to hear you had an unsatisfactory experience and would like to get in touch with you.
The food was surprisingly good. Unfortunately the service was definitely lacking. One of the girls at our table spilled the water and the waiter just do a bunch of napkins on the table. He didn’t help clean it up and I also had to ask him to return to take away all the dirty napkins. He was also extremely slow and offering us a second drink. Having been a waitress myself, they were just some basics that our server didn’t understand.
The ceasar salad was made with ice berg lettuce and not romaine. One pizza we ordered with multi grain crust and one we ordered with regular crust but we got the opposite. It was a little disappointing.
Has been here dozens of times over 25 years. Used to be good. No longer good. Last time the meal was awful. Was going to give one more shot and now that on open table decided to make a reservation. Was not a wait list reservation. When arrived told it would be 20 minute wait. Never had that happen before on open table. We will not be back.
Bertucci's - Holliston does offer delivery in partnership with Postmates. Bertucci's - Holliston also offers takeout which you can order by calling the restaurant at (508) 429-4571.
Bertucci's - Holliston is rated 4 stars by 39 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.