Bertucci's - Framingham

3.7
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37 Reviews
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$30 and under
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Italian

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Casual
Craving unique brick oven Italian food at its freshest in Framingham, MA? Reserve your table at Bertucci’s today to experience delicious food made by hand daily and fire-cooked until intense flavor is locked in. Our scratch-made dough, tomatoes grown exclusively for Bertucci’s and roasted small-batch vegetables are fresh all day, every day. Whether it’s our signature pizza, mouthwatering pasta creations or even a sweet dessert, we create magic within our brick oven that’s the heart of each Bertucci’s location. Convenient to Shoppers World, Natick Mall and IMAX 3D Theater at Jordan's Furniture, Bertucci’s features not only our signature pizza and calzones, but also delectable vegetarian and gluten-free options. So, whether you’re looking for a private dining room, a relaxing or romantic meal, everyday dining or special celebrations for groups, Bertucci’s has a table ready for you. Can’t join us at our table? Call ahead or order online for 2Go or delivery.
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What 37 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on recent ratings
3.8
food
3.6
service
3.6
ambience
3.9
value
Noise · Moderate
100% of people would recommend it to a friend
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J
New England
14 reviews
Dined on November 2, 2019
Overall1food1service1ambience2

I hate to write this. The waitress was way too overworked. She took our drink order and then ran to the bar to make it. My husband’s pizza was just warm. My chicken piccata was incinerated. They turned the way over fried chicken over to hide the fact that it was overcooked. . The noodles were overcooked and dry. The waitress didn’t even comment on my near full plate of food not eaten. We will not be returning.

Bertucci's - Framingham
Responded on November 6, 2019

We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

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OT
New England
2 reviews
Dined on October 12, 2019
Overall5food3service4ambience3

Good food, good services

Bertucci's - Framingham
Responded on October 24, 2019

Thank you! We look forward to welcoming you back to Bertucci's soon!

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SC
New England
4 reviews
Dined on September 20, 2019
Overall2food3service2ambience3

Extremely slow. Server disappeared often

Bertucci's - Framingham
Responded on September 24, 2019

Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

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d
New England
34 reviews
Dined on August 25, 2019
Overall3food5service2ambience3

Service very slow tonight, apparent large party of 50 stressed kitchen and wait staff

Bertucci's - Framingham
Responded on August 27, 2019

Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

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OT
New England
17 reviews
Dined on August 23, 2019
Overall1food3service1ambience1

We have eaten at Bertucci’s many, many times. Unfortunately, the service and management at this location was far below past experiences.

One major note, pizza is made in an open kitchen environment where guests can see how clean the preparation area is kept, which is a good thing. Unfortunately, another waitress picked up half of our pizza with a box in her hand and took our food to the back kitchen. We complained and our waitress told us we should have told the other waitress what to do. The manager took several minutes to appear when we complained and did nothing but apologize. We had to leave so didn’t even use a 20% coupon and just left cash - said we wouldn’t dine there again with this level of service and management. I hope this can be improved as it’s always been an excellent restaurant in town.

Bertucci's - Framingham
Responded on August 24, 2019

Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.

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OT
New England
10 reviews
Dined on August 6, 2019
Overall5food3service5ambience5

The food was alright, but the service is what is worth writing about! Such a kind waiter — really made the meal!

Bertucci's - Framingham
Responded on August 7, 2019

Thank you for taking the time to share such complimentary feedback about our team. We look forward to serving you again soon!

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SW
1 review
Dined on July 16, 2019
Overall3food4service2ambience3

We went for a lunch and only had 1 hour. It was a small group and the food took over 1 hour to be ready.
No need to say that we all were late to go back to work. And the restaurant wasn't even busy.

Bertucci's - Framingham
Responded on July 19, 2019

Thanks for reaching out to address your thoughts and concerns. We have contacted the management team to make them aware of the service you've experienced from this location, as there is always room for improvement!

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RL
1 review
Dined on July 7, 2019
Overall3food1service3ambience3

We had a nice time at bertuccis. Service was fair, although our waitress seemed to have a few too many tables which made things slow. However, most of us got sick afterwards, so I can’t bring myself to recommend this place.

Bertucci's - Framingham
Responded on July 10, 2019

Ryan, we are concerned to hear this and sorry that your experience was not up to our usual standards. We would love an opportunity to help make things right. When you have a minute, please visit our website and click on Contact Us in the footer to complete our online guest review form. Once we receive your contact information and details of your experience, a member of our management team will contact you directly.

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OT
New England
1 review
Dined on July 7, 2019
Overall3food2service4ambience3

Child birthday which they ignored.
Sauces were not good.
We ordered from lobster specials and they were terrible. Lobster was frozen claws and over priced.

Bertucci's - Framingham
Responded on July 10, 2019

We are so sorry to hear that we let you down – especially on such a special day. We appreciate that you have taken the time to write to us, We will be sure to share this experience with our staff in an effort to improve future guest experiences.

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JS
New England
7 reviews
Dined on June 16, 2019
Overall4food5service2ambience4

The kids love this place, especially the warm rolls. The food is always good but it is hit or miss with the wait staff. The young woman that we had today clearly is not interested in waiting on tables.

OT
New England
47 reviews
Dined on June 7, 2019
Overall4food3service5ambience4

My family and I always enjoy going to Bertucci's. However, from time to time the pizza does come out a bit too well-done. The pizza my parents and I shared was cooked perfectly, but the other large pizza that my husband had with his parents was a bit overdone. Not to the amount that we complained, but just too cooked. Server was excellent and brought us out the oil with cheese and pepper, the oil plain, and butter as requested.

KM
1 review
Dined on May 29, 2019
Overall5food5service5ambience5

Walked right in the door and to the table. Fast, friendly service and great food. We had a rather long business meeting in conjunction with lunch and were never pressured to wrap it up and move out.

OT
New England
10 reviews
Dined on May 26, 2019
Overall4food5service4ambience4

The food was lovely and they stretched the lunch times for us, allowing us to have cheaper food between 3-4pm. The service wasn’t pleasant in the very beginning but then became much friendlier as time went on. I would definitely go here again for a quick bite or a family dinner!

OT
Hawaii
1 review
Dined on May 24, 2019
Overall5food5service5ambience5

20+ for a soccer tournament and they handled it with ease! Brandon was the most amazing waiter. He was friendly, patient and helpful

OT
New England
3 reviews
Dined on May 11, 2019
Overall5food5service5ambience5

Friend from out of town was in the area. This was an easy on/off highway quality restaurant.

LD
New England
29 reviews
Dined on April 17, 2019
Overall5food5service5ambience5

Been to Bertucci's many times over the years......never disappointed!

EM
New England
4 reviews
Dined on April 7, 2019
Overall3food3service3ambience3

Waited a long time to get check and then had to wait to pay.

JG
New England
43 reviews
Dined on April 5, 2019
Overall3food3service4ambience2

Nothing special. The guy who sat us was a little rude, but our server Kristen was very nice and attentive. Won’t be going back to this Bertucci’s. ☹️

OT
1 review
Dined on March 16, 2019
Overall5food5service5ambience5

Wonderful!

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OT
1 review
Dined on March 8, 2019
Overall4food4service4ambience5

It was good

EW
New England
63 reviews
Dined on March 1, 2019
Overall5food5service5ambience4

Our waiter Scott was exceptional! He truly is the best.

F
New England
128 reviews
Dined on February 23, 2019
Overall2food3service1ambience2

As for chain restaurants, Bertucci’s food is reliable. Tasty, decent pizza, solid entrees and even the rolls are just very good. Their consistency makes their menu a sure thing.

Our second time at this location, and the only issue we had was poor service. Our server was shadowed by a trainee. This was like the blind, leading the blind. The table next to us was seated after us, had order taken after us, but was first to get appetizers. We waited forever for a bowl of soup and side salad. When it came, server apologized for long delay “they had to make new soup”. No they didn’t sister, it comes in a bag pre-made that you just boil up. Their timing was so off. As soon as the late soup/salad arrive, not one bite in the main course arrives. We sent it back to be held until we finished, but then we knew it would be served cold. We were right. You can see the full kitchen from our seat and to their credit I did see a cook try to reheat the pasta in a pan and watched the plate head to our table. Unfortunately, it wasn’t heated through enough. We ended the meal. We had enough.
Serving is difficult, we understand. But if timing of food is off, or you are in the weeds, get your trainee to refill the bread basket, refill waters, get the damn salad. Efficiency is key.

CR
New England
8 reviews
Dined on February 9, 2019
Overall5food5service5ambience5

Typical of a good chain restaurant, the venue, food, and service were all as expected. Predictability is very important for chain restaurants and this Bertucci's gets 5 stars.

M
New England
7 reviews
Dined on January 23, 2019
Overall5food5service5ambience5

We sat in the bar area. The bartender/waitress handled everything efficiently and effectively. She did an amazing job juggling both roles.

FA
1 review
Dined on January 4, 2019
Overall4food4service4ambience4

The service was excellent,the food (pizza and salad) was very good,and the noise level on a busy Friday
night was way better than most restaurants.

OT
New England
17 reviews
Dined on December 30, 2018
Overall4food4service5ambience3

Excellent service - Scott is the best waiter.
Delicious pizza, rolls, and salad.

OT
New England
1 review
Dined on December 30, 2018
Overall3food2service5ambience3

Service is great! The pizza was over sauced with tomatoes and sausages are in huge chunks. Salad is fresh! However soup was cold. Great Location across the Natick Mall so parking is not as crazy.

OT
New England
1 review
Dined on December 8, 2018
Overall3food5service3ambience4

We were celebrating a birthday and no one came over to sing happy birthday even though we asked the host to tell our server.

PH
New England
12 reviews
Dined on November 23, 2018
Overall5food5service5ambience5

Food was very good as usual. Service was attentive but not intrusive.

e
New England
35 reviews
Dined on October 27, 2018
Overall4food4service4ambience4

AS new owners have taken over not much decor wise has changed but foodmaking prep has. Two people had spaghetti and meatballs and meatballs where okay but not what they used to be. Giant bowls making portions look huge but smaller than previously. New owners seem to be trying the gambit of to make customers think that things are the same but they are not. Meatballs used to be large and fresh these were smaller and surely not freshly made. Sad no reason to go back.

f
Monterrey
129 reviews
Dined on October 13, 2018
Overall4food4service5ambience5

Muy bien atendidos

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TD
New England
7 reviews
Dined on October 6, 2018
Overall5food5service5ambience5

Bertuccis is lways good. Never had a bad meal there.

S
New England
12 reviews
Dined on August 25, 2018
Overall3food3service3ambience3

While we were seated quickly, I don't think the host told our waitress he had seated us. It took quite a while for someone to even ask if we wanted drinks. Our waitress seemed over worked. She was very pleasant and very apologetic but they had just had a number of large parties and hadn't recovered. We had a pizza appetizer and salads and they were excellent but our main dish was cold. We tried to find our waitress to send it back but she was no where in sight. We finally ate about half the cold pasta and broccoli but it would have been much better hot. I'd give it another try but was not overly impresses. I would probably just stick with the pizza and salad.

OT
1 review
Dined on August 24, 2018
Overall3food4service4ambience4

Low staff so food took a while but our waitress was trying her best!

SL
New England
3 reviews
Dined on August 18, 2018
Overall3food2service5ambience3

Didn’t taste like the Bertuccis pizza we know.
Large salad was mediocre — again not at all like the other Bertuccis we have been to.

RS
Atlanta
5 reviews
Dined on August 8, 2018
Overall5food5service5ambience5

The facility was fairly quiet as it was an off-time around 2pm. I chose to sit in the bar which was a great choice... The bartender was extremely attentive, had a wonderful consistent smile and treated everyone extremely well. Izabel exceeded expectations and I would return should I be in the area again...

OT
Orlando
3 reviews
Dined on August 7, 2018
Overall5food5service5ambience5

The inside is a beautiful layout with so much to see - beautiful open kitchen! Bar is perfect to grab a bite to eat & bartender was super friendly! Will be back for sure!