Bertucci's - Columbia

3.7
118 Reviews
$30 and under
Italian
Bertucci’s restaurants are firing-up brick ovens from New England to Virginia, each reflecting the distinct character and local charm of its community. Like the original Bertucci’s, every kitchen is open, making our brick oven part of the restaurant experience. With a long-standing commitment to hospitality, we welcome you as our guest and promise to treat you as part of the Bertucci’s family. Join us in Columbia MD, next to Staples at Snowden Square.
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What 118 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on recent ratings
3.9
food
3.9
service
3.8
ambience
3.9
value
Noise · Moderate
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vipmarathombre
Baltimore
65 reviews
Dined on November 14, 2021
Overall2food3service1ambience3

My family was thoroughly disappointed with our most recent experience. The menu has decreased in size (and options) substantially since we started coming here a few years ago, and the restaurant has chosen to focus on its pizza game (not what we came to eat this time around). The service was atrocious. Our server was inattentive, and the kitchen staff lost our ticket! Not to mention the manager had to be called over to discuss the missing food with us even though she knew that the issue had occurred. If the food was good, I would probably have left satisfied, but I did not like the lasagna I ordered. All of the edges were burnt.

OT
OpenTable Diner
Washington DC
2 reviews
Dined on November 11, 2021
Overall3food3service2ambience3

They were short staffed and it really affected the overall experience

GM
GeneM
Baltimore
37 reviews
Dined on November 9, 2021
Overall2food2service2ambience3

We've been to this bertucci's many times and enjoyed, this time not so much. Service was slow, long breaks between check in's. The pizza wasn't great, the crust was different then it use to be,, and one of the pizzas was extremely greasy. So much so that when we got it home and realized how much grease was under the crust we threw it away. Hoping it was a fluke, but if this was our first time it would likely have been our last.

OT
vipOpenTable Diner
Las Vegas
1 review
Dined on October 30, 2021
Overall1food1service1ambience1

Showed up and waited at least 25 min without a single person acknowledging we were there even though we made a reservation on open table. It was clearly understaffed there were tons of empty tables filled with food that had not been cleared and no sign of anyone looking to set us we eventually just left

NG
NicholeG
Washington DC
3 reviews
Dined on October 30, 2021
Overall5food5service5ambience5

Great service from the staff although they were short staffed!

Bertucci's - Columbia
Responded on November 5, 2021

We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!

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BB
BigBlue
Baltimore
12 reviews
Dined on October 30, 2021
Overall3food3service4ambience4

Had reservations for 2:00 p.m.. but apparently they were understaffed as there was no hostess to seat us. She arrived at work at about 2:10 and we were seated between 2:15 and 2:20. The restaurant was not crowded at all. The server who took our order has been there for quite some time and he is always professional and very attentive.
My wife ordered a margarita pizza which she enjoyed and I had a calzone which was okay (nothing to write home about).

Bertucci's - Columbia
Responded on November 5, 2021

We appreciate you taking the time to write to us and are sorry to hear you did not fully enjoy your recent visit. Please know that your feedback will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

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VK
VirginiaK
Savannah
5 reviews
Dined on September 22, 2021
Overall5food5service5ambience5

The service was excellent and the food was great!

Bertucci's - Columbia
Responded on September 26, 2021

Thank you for the great review! We strive to provide great food and world class service, so we're happy to see that reflected on your visit! We hope to see you again soon!

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OT
OpenTable Diner
Washington DC
5 reviews
Dined on September 11, 2021
Overall4food4service5ambience4

Received an Open Table confirmation of my reservation but when we got to Bertuccis they said they didn’t have the Open Table reservation. We’ve never had that happened to us before, every time we’ve reserved thru Open Table the restaurants have always had our reservation. I think the problem is on Bertuccis side.

Bertucci's - Columbia
Responded on September 15, 2021

Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.

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OT
vipOpenTable Diner
Baltimore
16 reviews
Dined on August 30, 2021
Overall3food4service3ambience3

Slow service due to lack of servers.

Bertucci's - Columbia
Responded on September 4, 2021

We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

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A
vipAlamp
Baltimore
17 reviews
Dined on August 21, 2021
Overall2food3service3ambience2

When we got there to the left was a private room.the large table was dirty and we see staff coming to take breaks in there. That’s not an ideal first impression. Then our hostess got 2 no’s one aggressively shaking her head no when she asked if they would wait on us. We got a waiter to agree to wait on us but could tell he was just going through the motions. The lobby area was not clean and there were 2-3 girls standing behind take out doing pretty much nothing. My soup was Luke warm at best and we found 2 items we ordered not available. I know it is hard to find good help right now with Covid but I do worry about that restaurant. They need a motivated manager in there ASAP.

Bertucci's - Columbia
Responded on September 4, 2021

We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

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D
vipDion
Washington DC
13 reviews
Dined on August 2, 2021
Overall4food3service3ambience3

It was a great experience

Bertucci's - Columbia
Responded on August 3, 2021

Thank you! We look forward to welcoming you back to Bertucci's soon!

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H
shelliH
Miami
20 reviews
Dined on August 1, 2021
Overall5food5service5ambience5

Great server he also worked the bar too

Bertucci's - Columbia
Responded on August 5, 2021

We are happy to receive such lovely feedback about our team. Thank you for dining with us. We hope you visit us again soon.

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H
shelliH
Miami
20 reviews
Dined on July 10, 2021
Overall3food4service3ambience4

Host was not friendly , never greeted us just came up and he said come on. I know it was busy but he should at least acknowledge people.

Bertucci's - Columbia
Responded on July 14, 2021

We appreciate you taking the time to write to us and are sorry to hear you did not fully enjoy your recent visit. Please know that your feedback will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

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OT
OpenTable Diner
Baltimore
2 reviews
Dined on May 9, 2021
Overall1food2service1ambience1

We made a reservation for 7pm. They gave us a table at 755. Someone came to the table around 820 to ask for drinks. In all it was poor service. They are understaffed, host is an old lady that doesn’t know how to use their own system. The waiter was the only one capable of doing business. They don’t have a bartender so dont expect good drinks. Food was a 4 out of 10.

OT
OpenTable Diner
Baltimore
1 review
Dined on May 9, 2021
Overall2food2service2ambience3

They couldn't figure out their open table app and shut it off so too many people had reservations and for a 6:30 time we didnt get seated until after 7:30 with a very hungry toddler. It wasn't the mothers dinner that I had hoped for.

H
shelliH
Miami
20 reviews
Dined on February 27, 2021
Overall5food5service5ambience5

Good food and great server

Bertucci's - Columbia
Responded on March 3, 2021

Hi Shelli, Thank you! We hope to see you at your nearest Bertucci's soon!

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CT
vipCTTraveler
Charlotte
18 reviews
Dined on February 14, 2021
Overall1food1service1ambience1

THEY DID NOT HONOR MY OPEN TABLE RESERVATION!!

We arrived about 15 minutes before the start time. Yes they were busy but several staff members walked right past me at the check in table and no one asked if they could help.
When the hostess finally took my name and checked the list she acknowledged my reservation but then she said they were overbooked!

Ok so I figured she would say that we would get the next available table right? No, she said we'd have to wait at least 40 minutes! Really? Then what good is the reservation? We could have walked in from the street and put our name on a list if we wanted to wait 40 minutes!

Needless to say we left and went somewhere else. Again I understand it was busy but a reservation is a reservation and should have been honored. Very poorly managed.

RD
ReedD
Baltimore
9 reviews
Dined on January 18, 2021
Overall5food5service5ambience4

Marie has been our server for decades. It is so sad she is leaving due to not having enough support to handle as many as 10 tables at a time.

Bertucci's - Columbia
Responded on April 22, 2021

Thank you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our management team. We hope you come back again.

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M
vipMalka
Washington DC
111 reviews
Dined on January 10, 2021
Overall5food5service5ambience4

We had a nice dinner. We took advantage of their Sunday special and had the ravioli. The sauce was wonderful and the ravioli were cooked perfectly. The service was friendly and attentive to detail.

j
johnf
1 review
Dined on December 31, 2020
Overall4food4service5ambience3

Our waitress, Nicole, was very nice and attentive - and remarkably 'calm cool and collected' - for being the solo server on the floor as they were short-handed that evening!

M
vipMalka
Washington DC
111 reviews
Dined on October 10, 2020
Overall4food5service3ambience4

We were.very happy with the food. It was creative and tasty. However, the service was slow and distracted. When we asked for something it would take much to long to get it; like when we asked for pepper flakes and grated cheese for our pizza. I know COVID-19 has added extra requirements for yhe servers, but they should have these worked out by now.

Bertucci's - Columbia
Responded on October 15, 2020

We apologize for the slower than expected service time. The management team has been made aware of your comments for improvement in our service and expediency. We look forward to serving you again.

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VS
VinceS
San Diego
5 reviews
Dined on July 12, 2020
Overall5food5service5ambience5

Excellent service and quality of food for the price.

KT
KarenT
Tampa
5 reviews
Dined on March 9, 2020
Overall5food5service5ambience5

Was seated immediately and our server was prompt. As always the food was delicious.

Bertucci's - Columbia
Responded on March 12, 2020

We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!

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VS
VinceS
San Diego
5 reviews
Dined on February 29, 2020
Overall5food5service5ambience5

Lizabeth was very professional and attentive.

Bertucci's - Columbia
Responded on March 2, 2020

We are happy to hear how much you enjoyed dining with us at Bertucci's! We look forward to welcoming you back again soon!

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SH
SHarold
Washington DC
6 reviews
Dined on February 22, 2020
Overall2food3service2ambience1

The service was very slow, and the place was very messy and noisy.
The quality of the food was 8/10

Bertucci's - Columbia
Responded on February 24, 2020

Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.

Report
OT
OpenTable Diner
Washington DC
1 review
Dined on February 22, 2020
Overall1food2service1ambience2

It took us over an hour to get our food. The waitress came by once asking for drink orders but then pretty much ignored us. We had kids with us who were begging for more rolls because they were starving. Our reservations were at 5:30 and we didn’t eat until close to 7. The manager comped some items, but really I would’ve liked to have the 2.5 hours of my life back.

Bertucci's - Columbia
Responded on February 24, 2020

We apologize for the longer than expected wait time. The management team has been made aware of your comments for improvement in our service and expediency.

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OT
OpenTable Diner
1 review
Dined on February 22, 2020
Overall5food4service5ambience5

It was great!!!

Bertucci's - Columbia
Responded on February 24, 2020

We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!

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DC
DonnaC
Baltimore
4 reviews
Dined on February 21, 2020
Overall5food5service5ambience5

Great food & service. I love that they’ll substitute spinach or broccoli for the pasta in entrees.

Bertucci's - Columbia
Responded on February 24, 2020

We are happy to hear how much you enjoyed your meal with us! We look forward to welcoming you back again soon.

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TF
TheFuzzy
1 review
Dined on February 14, 2020
Overall5food5service5ambience4

The red sangria and the Fig & Prosciutto pizza were excellent. Even on a busy night like Valentine's day we were seated timely according to our reservation and the services was great. Will return again.

Bertucci's - Columbia
Responded on February 24, 2020

Thank you for choosing Bertucci's to celebrate your special occasion! We appreciate you sharing your experience with us and hope you visit us again soon!

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H
shelliH
Miami
20 reviews
Dined on February 14, 2020
Overall5food5service4ambience5

Valentines

Bertucci's - Columbia
Responded on February 18, 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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OT
vipOpenTable Diner
Baltimore
2 reviews
Dined on February 7, 2020
Overall2food5service3ambience5

Service was pretty slow. Even with an open table reservation we waited 20 minutes for a table, when the wait for walk ins was 25 minutes. Food was great, but service was slow and waited 20 plus minutes for bar drinks

Bertucci's - Columbia
Responded on February 9, 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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BB
BigBlue
Baltimore
13 reviews
Dined on February 6, 2020
Overall4food3service5ambience2

The service was good and the restaurant was not crowded.
The 2 things that could have been better were that there was a draft coming from the ceiling area where we were sitting and the shrimp alfredo that my wife had came out to the table at room temperature. We had to ask that it be brought back to the kitchen to be heated up. I was eating my lasagna, which tasted good, while she waited for her food to be brought back. Never a good thing.

Bertucci's - Columbia
Responded on February 10, 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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J
vipJfcol
Baltimore
27 reviews
Dined on February 4, 2020
Overall4food4service5ambience3

Service in bar area at high top tables was terrific--kudos to bartender doing double duty on Tuesday 02/04/20. Only critique is that pizzas were not as crispy; not sure if different dough or different chef, but both pizza crusts were a bit soft and almost "soggy" in center.

Bertucci's - Columbia
Responded on February 6, 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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TG
TGfromColumbia
Washington DC
3 reviews
Dined on February 1, 2020
Overall5food5service5ambience5

Birthday party for my 12 y/o daughter and her friends

Bertucci's - Columbia
Responded on February 3, 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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C
Chip
Baltimore
2 reviews
Dined on February 1, 2020
Overall4food5service2ambience3

Food and table service are excellent! Always tasty food and friendly, prompt service. The check in process and hostess staff are horrible. You can have a reservation and it means nothing. You wait with everyone else in the order you arrive. You will always wait 15 minutes or more even if you see open, empty, clean tables. I love the food and the service, but I'm usually so frustrated waiting to be seated that it takes most of the meal to begin to enjoy the experience. If you go, plan to wait - no matter what and don't waste your time making an OpenTable reservation.

Bertucci's - Columbia
Responded on February 9, 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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J
Jewelrylady
Baltimore
81 reviews
Dined on January 17, 2020
Overall3food3service3ambience3

Been coming here for years. The pizza is not as good as it once was. Not sure what’s changed. Did appreciate the ability to make a reservation through open table. Makes it easier with kids not to wait for travel. We ordered the Margarita pizza and it was just okay. Time before the fig and Prosciutto pizza was good at the start but became too much after the first slice. Pasta dishes are better I believe.

Bertucci's - Columbia
Responded on January 20, 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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CH
CHARLESR
Baltimore
4 reviews
Dined on January 12, 2020
Overall5food5service5ambience5

One of my favorite chains. Everybody at the table got a different thing and each and every one of us totally enjoyed our visit. New to us waitress but as delightful as all our other visits.

Bertucci's - Columbia
Responded on January 16, 2020

Thank you! We look forward to welcoming you back to Bertucci's soon!

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FT
FermanT
1 review
Dined on December 21, 2019
Overall5food5service5ambience5

Brandon provided excellent and timely service, and great recommendations. Thank You

Bertucci's - Columbia
Responded on December 28, 2019

Thank you for the great review! We strive to provide great food and world class service, so we're happy to see that reflected on your visit! We hope to see you again soon!

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H
Hcfoodie
Washington DC
1 review
Dined on December 15, 2019
Overall2food1service2ambience3

Birthday celebration

Bertucci's - Columbia
Responded on December 18, 2019

Thank you for choosing Bertucci's. We appreciate you for taking the time to review our restaurant.

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FV
FranciscoV
Chicago
1 review
Dined on December 15, 2019
Overall5food5service5ambience5

Great food and great service. This our family’s go-to spot for any occasion worth celebrating.

Bertucci's - Columbia
Responded on December 18, 2019

Thank you for choosing Bertucci's to celebrate your special occasions! We appreciate you sharing your experience with us and hope you visit us again soon!

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FAQs

Bertucci's - Columbia does offer delivery in partnership with Postmates and Uber Eats. Bertucci's - Columbia also offers takeout which you can order by calling the restaurant at (410) 312-4800.

Bertucci's - Columbia is rated 3.7 stars by 118 OpenTable diners.

Bertucci's - Columbia does offer gift cards which you can purchase here https://www.bertuccis.com/gift-cards/.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by Bertucci's - Columbia