Bertucci's - Columbia

4.1
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76 Reviews
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$30 and under
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Italian
Craving unique brick oven Italian food at its freshest in Columbia, MD? Reserve your table at Bertucci’s today to experience delicious food made by hand daily and fire-cooked until intense flavor is locked in. Our scratch-made dough, tomatoes grown exclusively for Bertucci’s and roasted small-batch vegetables are fresh all day, every day. Whether it’s our signature pizza, mouthwatering pasta creations or even a sweet dessert, we create magic within our brick oven that’s the heart of each Bertucci’s location. Located at Snowden Square, convenient to United Artists Snowden Square 14 and Sky Zone Columbia, Bertucci’s features not only our signature pizza and calzones, but also delectable vegetarian and gluten-free options. If you’re looking for a relaxing or romantic meal, everyday dining or a private room for a special group celebration, Bertucci’s has a table ready for you. Can’t join us at our table? Call ahead or order online for 2Go or delivery. Catering also available.
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What 76 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.2
food
4.0
service
3.8
ambience
4.1
value
Noise · Moderate
81% of people would recommend it to a friend
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BB
Baltimore
8 reviews
Dined 7 days ago
Overall 2food 4service 1ambience 3

I don't say this lightly, but I really think that the server was high on something.
She took the order but left the menus on the table (which were place overhanging the table near her); she brought the rolls, dipping sauce and straws; we ate the 3 rolls provided (party of 2); we left the unopened straws visible near the menu as we wondered where the drinks we ordered (2 waters) were; she came by, looked at the table, asked if we would like some more rolls but apparently did not notice the empty drink napkins she had put on the table originally nor the unopened straws. Finally, after about 15 mins. she came by with the additional rolls and said she would check on the order; at that time I had to ask if we could have some water; after awhile she brought the meal which was very good. It was a "meatball monday" promotion and we had a meatball calzone & and a meatball pizza (both of which were 1/2 price). Towards the end of the meal she did come over to ask if we wanted a water refill, which we took her up on. When she brought the waters she asked how the food was and we responded in the positive. We had to wait awhile after we finished for her to come by again and we asked for a box and the check. Waited another while when she came with the box and check. At that time I noticed that the charge for the meal failed to account for the promotion for that night. I had to look around for her from the table and finally got her attention to tell her about the mis-step. She apologized and stated that she has been "forgetting that". We waited another while for her to come back with the correct check. Then had to wait another while for her to pick up the check and payment. I could understand some of all this if the restaurant was busy but it was not, at all. At the height of all this she was dealing with 2-3 tables. When my card was returned I paid the bill and we could finally leave (around 9:30 p.m.). We arrived at 7:45 p.m. BTW in the midst of this she did collect the menus.

Bertucci's - Columbia
Responded 3 days ago

Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

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S
Baltimore
3 reviews
Dined on September 3, 2019
Overall 5food 5service 5ambience 5

Wife now claims that there's a tie for best tasting GF pizza... just need to confirm the value proposition to break that tie.

Bertucci's - Columbia
Responded on September 6, 2019

Thank you, Scott! We look forward to welcoming you back to Bertucci's soon!

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M
Baltimore
3 reviews
Dined on August 24, 2019
Overall 5food 5service 5ambience 5

They did very well. Food was served in a manner timely and was hot.

Bertucci's - Columbia
Responded on August 28, 2019

We are happy to hear how much you enjoyed your meal with us! We look forward to welcoming you back again soon.

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TS
Baltimore
1 review
Dined on August 18, 2019
Overall 5food 5service 5ambience 5

Bertucci's in Columbia is our favorite restaurant for great food, casual atmosphere, and fantastic service.

Bertucci's - Columbia
Responded on August 22, 2019

We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!

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c
Baltimore
6 reviews
Dined on August 16, 2019
Overall 1food 1service 1ambience 1

We waited a long time before being greeted and given water. We then waited a full hour with still no entree and we had to leave to catch a movie. My husband stayed behind to pay the bill and get the now-take out. Management did not charge us for the meal so we were grateful and gave our server the tip for what would've been the full amount. Management sent him home with 5 pizza boxes. Upon arriving home, we discovered that 2 boxes were empty and the remaining 3 boxes were not the pizzas we originally ordered. I chalk it up to a bad night at Bertucci's but we probably will not return.

Bertucci's - Columbia
Responded on August 20, 2019

We are so sorry to hear that we let you down. Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.

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RR
Baltimore
1 review
Dined on July 28, 2019
Overall 5food 5service 5ambience 5

Bertucci's is the Pizza Hut of my youth! My family loves Bertucci's for the food and staff. They treat us like family.

Bertucci's - Columbia
Responded on July 31, 2019

We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!

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m
Baltimore
7 reviews
Dined on July 26, 2019
Overall 4food 5service 5ambience 4

Service was excellent. Fast, polite, friendly and informative. Very knowledgeable about the menu. It was an all around good experience.

Bertucci's - Columbia
Responded on July 29, 2019

We are very happy to hear you enjoyed your visit and we hope to see you at your nearest Bertucci's soon!

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DJ
1 review
Dined on July 13, 2019
Overall 4food 4service 5ambience 4

We are regular customers.

The chicken marsala was excellent.

The prosciutto and cheese calzone was disappointing, because the amount of prosciutto and cheese in the calzone was much less than we have been used to at Bertucci's in the past.

Bertucci's - Columbia
Responded on July 17, 2019

Thank you, Douglas, for taking the time to share your feedback. We look forward to serving you again soon!

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KJ
1 review
Dined on July 11, 2019
Overall 1food 1service 1ambience 1

Server told us that good would be delayed because they had a $ 600 order.Free starter served 2 min before main courses. Room to cold. Never go there again.

Bertucci's - Columbia
Responded on July 17, 2019

Klaus, we are truly sorry for the frustrating experience. We appreciate you have taken the time to share with us, as it will only help us improve ourselves.

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KD
Washington DC
4 reviews
Dined on July 7, 2019
Overall 5food 5service 5ambience 5

We had a large table for our family lunch. Our server was absolutely wonderful! She was very sweet, attentive patient and made sure we had everything we needed. The food was delicious! A great value especially for a big family!

Bertucci's - Columbia
Responded on July 9, 2019

Thank you for taking the time to share such complimentary feedback about our team. We look forward to serving you again soon!

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s
New York Area
12 reviews
Dined on July 5, 2019
Overall 5food 5service 5ambience 4

I love a good chain restaurant everyone and then.

Bertucci's - Columbia
Responded on July 9, 2019

Thank you! We look forward to welcoming you back to Bertucci's soon!

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OT
Baltimore
1 review
Dined on June 23, 2019
Overall 5food 4service 3ambience 4

We love vertices. We celebrated a birthday. Food is always great.
At this visit A calzone meal was burned and redone. The wait for the calzone was too much.
The other meals were great as usual.

OT
Washington DC
2 reviews
Dined on June 16, 2019
Overall 1food 1service 1ambience 3

The restaurant is not equipped for large parties. Service was horrible had a table for 20 spoke with the manager several times. Chicken Parm was old, pizza burned some folks ordered food and after some dishes were being brought out a couple of folks were told they no longer had anymore of the dish they had ordered, would they like something else, really? Drinks were hard to get. So I will never host a large party there again

s
1 review
Dined on June 16, 2019
Overall 3food 2service 4ambience 3

Good service. The food was not great, the pasta sauces we had lacked flavor and the dishes were not well balanced. The value of the ingredient was good, we got a lot of seafood for the price.

CH
1 review
Dined on June 15, 2019
Overall 5food 5service 4ambience 5

The restaurant was uncrowded for a Saturday night We had reservations but really didn't need them. They were very accommodating with my gluten dairy free diet. Pizza was great.

NS
Baltimore
1 review
Dined on June 15, 2019
Overall 2food 3service 3ambience 2

To start off, the table was sticky so obviously hadn't been cleaned properly. The menu was limited not offering anything original. The dinner rolls (which have always been A drawing card for Bertuccis) had to be requested and were served halfway through dinner. The music, which for so many years had an Italian theme or Frank Sinatra songs, was unpleasant and loud.
With so many new restaurants coming into that area I am surprised that Bertuccis isn't stepping up their game in order to be competitive. Instead my experience showed they were not the one great place they used to be.

c
Washington DC
19 reviews
Dined on June 8, 2019
Overall 5food 5service 5ambience 3

Good food and service; had not been there in many years because we thought it only served pizzas. Lentil soup was good; shrimp dinner was tasty. Try the rosemary potatoes. Will be back.

C
Baltimore
23 reviews
Dined on June 2, 2019
Overall 3food 1service 3ambience 3

Server was excellent to start and end, but got seriously rattled somewhere in the middle. Our appetizer never arrived and one of the 2 pizzas had a topping we didn’t ask for and was badly burnt.

S
Baltimore
1 review
Dined on June 1, 2019
Overall 1food 1service 1ambience 1

Service and food was terrible. My last experience in this location from couple of years was fine but they were totally changed. I won't go back there anymore. Done for my life

AJ
Washington DC
1 review
Dined on May 24, 2019
Overall 5food 5service 5ambience 5

We love coming here for pizza and salad before a movie!

HY
Baltimore
5 reviews
Dined on May 23, 2019
Overall 2food 1service 1ambience 1

Food was terrible

PS
1 review
Dined on May 22, 2019
Overall 4food 5service 3ambience 3

Enjoyed it overall, had a group of 20, but waitress never asked if we wanted appetizers or dessert. Her loss though.

S
Denver
17 reviews
Dined on May 18, 2019
Overall 4food 4service 4ambience 3

We made a reservation and were seated and greeted right away! Super awesome young man sat us! He was friendly and efficient! Only the food arriving was a bit slow! All in all good job!!!

SE
Atlantic City
30 reviews
Dined on May 18, 2019
Overall 5food 5service 5ambience 5

Thank you for my Bday Pizza..

SS
Washington DC
18 reviews
Dined on May 17, 2019
Overall 4food 4service 4ambience 4

Repeat customer - often. Informal dining, conveniently located in Columbia. Friendly staff; good for families and couples, alike.

LB
Baltimore
3 reviews
Dined on May 12, 2019
Overall 2food 2service 2ambience 4

Waited over 30 mins to be seated after reservation time. Was told food would take at least an hour to come out. Pasta was very undercooked. Three people at table ordered same meal - portion sizes varied greatly for those three meals. Was very disappointed - especially given it was Mother’s Day. Hopefully the next experience will be better.

LD
1 review
Dined on May 12, 2019
Overall 4food 4service 3ambience 4

I had a reservation for 4:30pm, we never got seated until 5:00pm but it was Mother's Day so we took that into consideration. Our waitress came quickly for drinks and bread, once our order was taken, it must have slipped because we waited close to an hour for our food. We only ordered two pizzas and two spaghetti platters. The food was delicious but the wait time was ridiculous especially when we were seeing people who were seated 10-15 minutes after us getting their food.

OT
1 review
Dined on May 12, 2019
Overall 4food 4service 4ambience 4

We had to wait for 15 minutes even with our reservation otherwise all good. They also did not have all the menu items probably because of Mother’s Day and too many celebrations...

p
Baltimore
49 reviews
Dined on May 12, 2019
Overall 4food 4service 4ambience 4

Consistent food, reliable service - one of the best chain Italian restaurants out there.

RC
Baltimore
2 reviews
Dined on May 4, 2019
Overall 3food 3service 2ambience 4

The server was not very attentive, not checking on drink refills, some food came out luke warm, etc.

OT
New York Area
1 review
Dined on May 4, 2019
Overall 4food 3service 2ambience 3

Service was very slow. Food was bland.

MG
Baltimore
1 review
Dined on May 4, 2019
Overall 4food 4service 4ambience 3

Food was good, service was also good. Portions are large enough to take home half of your meal.

CC
Baltimore
3 reviews
Dined on April 29, 2019
Overall 5food 5service 5ambience 4

Our waitress was phenomenal. She went out of her way to make sure we had the best possible experience

c
Baltimore
6 reviews
Dined on April 24, 2019
Overall 3food 4service 3ambience 2

overall a good experience. I haven't been here in years and we came for my daughter's birthday. Our server, Destiny, was great, very friendly and attentive! Unfortunately, it seemed to take forever to get our food, which I do not blame on her. When it came out, it was for the most part above average. I had the Chicken Piccata and my father had the mushroom risotto, both of which were excellent. My daughter had a pizza which was pretty good. My mother got the mussels and those we not very good. Very mushy, definately not fresh. However, they aren't a seafood place so bit judging them to much on that. My husband said his lasagna was good, if not "write home" worthy. It was VERY loud in there, which I am picky about as I wanted a restaurant, not a bar.

Overall a good experience and would go back again.

PS
1 review
Dined on April 13, 2019
Overall 5food 5service 5ambience 5

Bertucci's is one of our favorite places to each and great for a large group too!

SS
Washington DC
18 reviews
Dined on April 12, 2019
Overall 4food 4service 4ambience 3

A bit noisy but the dishes were excellent!

OT
Washington DC
1 review
Dined on April 5, 2019
Overall 4food 4service 4ambience 5

Bertucci’s is a family favorite! Delicious Italian food, prepared well. Sometimes the kitchen can get overwhelmed, so the food arrived a bit slower this time. Still, very tasty. Just need to remind the waiter next time about the ice cream that comes with the kid’s menu item.

LC
Baltimore
2 reviews
Dined on March 30, 2019
Overall 3food 4service 3ambience 4

The food is always consistent and they we're flexible with our request to add additional guest at the last minute.

SS
Washington DC
18 reviews
Dined on March 16, 2019
Overall 4food 4service 4ambience 4

Excellent pizza. Fresh ingredients on perfect crust.

AS
1 review
Dined on March 8, 2019
Overall 2food 3service 1ambience 3

My family and I have been here several times over the past year. Unfortunately, I'm not sure we'll be going back anytime soon. The service the past couple times has been atrocious. We've had to wait 40+ minutes for our food and they didn't seem prepared food wise. There were several things not available on the menu at the time.

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