Benihana - Downey, CA

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1. SS

   SuyS

   1 review

   1.0

   1 review

   Dined 1 day ago

   overall1food3service1ambience1

   Had a reservation at 9pm didn’t get seated until 10pm, chef didn’t come out until 10:50pm. Was over it by the time food was ready.

   Report
2. JS

   JasmineS

   1 review

   1.0

   1 review

   Dined 1 day ago

   overall1food5service1ambience3

   We did a reservation at 6 pm and we did not start to eat until about 8 pm we left around 9 pm. The chief was nice, however, the service was bad our ice melted from our drinks and the servers would only attend when the chief was present. I understand it was busy however, reservation are made for that purpose. Was disappointed with the service of this place will not be going back to this location.

   Report
3. OT

   OpenTable Diner

   Las Vegas

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food5service1ambience5

   Service was way below my expectations. 38 minutes to receive my hot tea and then it came like warm, 1:45 minutes for chef to arrive at our table entire experience was terrible

   Benihana - Downey, CAResponded today

   Dear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

   Report
4. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food5service4ambience4

   It was my birthday, it was overall a good experience, food is tasty and our cook was great…. It was just annoying that we had to wait so long for our table even though we had a reservation.

   Benihana - Downey, CAResponded today

   Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

   Report
5. J

   Joy86

   Central Coast

   1 review

   2.0

   1 review

   Dined 3 days ago

   overall2food3service2ambience4

   I waited a extra hour and 30 mins even with already having reservations . When I came no one greeted me I stood there for 10 mins, checked when it was time to come back again no one was there to greet us . Then our waiter just disappeared. Just left , the staff apologized and said she was having trouble with her other table . Our table was dirty , no refills, had to basically do with what we had . It was horrible. I was celebrating my daughter’s prom dinner and it was just disappointing. This location is horrible.

   Benihana - Downey, CAResponded today

   Dear Joy86 On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

   Report
6. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food4service1ambience2

   Upon booking a reservation a week in advance. I was not seated until 30mins after my reservation time. As we were seated we then had to wait another hour and thirty minutes just to get a chef. Server made countless mistakes and did not even provide all dishes and utensils for the meal. I have never had this bad of an experience with this franchise at other locations but it was my first experience at this location.

   Benihana - Downey, CAResponded today

   Dear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

   Report
7. AV

   AntonioV

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food5service1ambience1

   We made reservations and still waited 1 hour outside and then once seated inside waited 1hour 45minutes for the chef to come cook the food! Big disappointment

   Benihana - Downey, CAResponded today

   Dear AntonioV On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

   Report
8. OT

   OpenTable Diner

   Los Angeles

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food1service1ambience1

   My god daughters baby dedication

   Benihana - Downey, CAResponded today

   Dear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

   Report
9. OT

   OpenTable Diner

   Los Angeles

   2 reviews

   vip
   1.0

   2 reviews

   Dined 3 days ago

   overall1food4service3ambience3

   We took our 91 year old parents and we had to wait about an hour to be seated, no excuses for the restaurant delays or updates on the times. We were just told we had to wait

   Benihana - Downey, CAResponded today

   Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

   Report
10. HP

    HectorP

    Los Angeles

    1 review

    1.0

    1 review

    Dined 3 days ago

    overall1food4service1ambience1

    Despite a 1:15 reservation, we were not seated until past 2:00. Then we had to want nearly another hour for our chef to arrive at our table.

    Benihana - Downey, CAResponded today

    Dear HectorP On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
11. OT

    OpenTable Diner

    Los Angeles

    1 review

    vip
    1.0

    1 review

    Dined 3 days ago

    overall1food1service1ambience1

    Waited 2 1/2 hours to have a chef come out to cook. My family ALL got sick hours after eating here. I will not be returning

    Benihana - Downey, CAResponded today

    Dear Guest On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
12. OT

    OpenTable Diner

    San Francisco

    2 reviews

    1.0

    2 reviews

    Dined 3 days ago

    overall1food4service1ambience3

    We had a reservation for 12:15 however we weren’t seated until 12:50. Drink order taken relatively quick but our water didn’t come until 20 minutes later. Once our order was finally taken we waited an hour and 15 minutes for our chef to arrive. Good thing we ordered an appetizer. Our chef Chico was amazing and catered to everyone’s request. The food was delicious as always but the time we spent waiting was mind blowing! The time they called us in to when we left was about 3 hours. That’s ridiculous!

    Benihana - Downey, CAResponded today

    Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
13. AL

    ALMAF

    Los Angeles

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food4service5ambience3

    Long wait even with reservation. The wait staff did an excellent service and table chef was amazing. Noise and smell was over powering. Quiet expensive for quality of food. Overall good dine in experience

    Benihana - Downey, CAResponded 2 days ago

    Dear ALMAF We are happy to hear that you enjoyed the dining experience!

    Report
14. AC

    AndreahC

    Sacramento

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service4ambience5

    Overall we had a great experience. Did wait a while to get seated and served, but there was a sign indicating there might be a delay. The music IMO was extremely loud. Food was great and so was our chef.

    Benihana - Downey, CAResponded today

    Dear AndreahC Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
15. MF

    MarisolF

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5

    I would recommend it, just be prepared to spend $80. per person w/ one drink only. More if you have multiple drinks. 😑😑😑

    Benihana - Downey, CAResponded 2 days ago

    Dear MarisolF Thank you for your feedback! Come back soon!

    Report
16. J

    John

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food1service2ambience1

    Called me 30 mins before reservation time that there is 1.5 hour delay. Food was way too salty. Told them two times we were celebrating birthday and NOTHING.

    Benihana - Downey, CAResponded 2 days ago

    Dear John On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
17. G

    estrellaG

    Los Angeles

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food4service5ambience5

    Our server was Brenda she was so nice great service.

    Benihana - Downey, CAResponded 2 days ago

    Dear estrellaG On behalf of the Benihana team we look forward to serving you again!

    Report
18. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    The entire staff was amazing from the beginning to the end!!! I love how diverse the safe is there.

    Benihana - Downey, CAResponded today

    Dear Guest Your feedback is appreciated. We will be sure to share your kind words with the team.

    Report
19. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 18, 2022

    overall1food5service2ambience5

    We had arrived 5 minutes early for 7PM reservation, but weren’t sat down until about 8 and didn’t eat until a little past 9. We were soo hungry. We’ve been to other benihanas with a reservation and were sat down almost immediately. The service was good and the food was good too. They need to work on they’re reservation arrangements because right now, it is garbage.

    Benihana - Downey, CAResponded 6 days ago

    Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
20. FG

    FrankieG

    Los Angeles

    1 review

    1.0

    1 review

    Dined on May 17, 2022

    overall1food5service1ambience1

    Waited two and a half hours at our table for the chef to arrive . When he finally showed up we didn’t get a show or any of the Benihana experience. The only good thing there was the server and the food was actually delicious

    Benihana - Downey, CAResponded 2 days ago

    Dear FrankieG On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
21. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 17, 2022

    overall1food1service1ambience1

    So disappointed!!! I had a reservation for 2 at 8 pm they took inside to our table at 9:45pm !!! The chef started cooking our meal at 10:30pm the first time I ever experienced that at a restaurant especially at a Benihanas restaurant. I don’t understand why would they still take reservations knowing they’re short on staff or why can they tell you ahead of time that is going to be a long wait instead of saying “ oh we’ll bring you in 10 minutes “ I was really disappointed didn’t even enjoy my dinner !

    Benihana - Downey, CAResponded 7 days ago

    Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
22. TJ

    TaylorJ

    1 review

    4.0

    1 review

    Dined on May 17, 2022

    overall4food5service5ambience3

    Everything was great except the wait. It was so busy

    Benihana - Downey, CAResponded 6 days ago

    Dear TaylorJ We are happy to hear that you enjoyed the dining experience!

    Report
23. L

    Lana

    Los Angeles

    1 review

    4.0

    1 review

    Dined on May 17, 2022

    overall4food5service4ambience4

    Although they were short staffed with chefs, the other staff was very attentive and apologetic. Once our chef ALEJANDRO arrived, we had a great time.

    Benihana - Downey, CAResponded 6 days ago

    Dear Lana We are happy you enjoyed the experience! Come back soon!

    Report
24. t

    traciej

    Orange County

    5 reviews

    1.0

    5 reviews

    Dined on May 17, 2022

    overall1food3service3ambience1

    We sat at our table for over an hour and a half BEFORE anyone started cooking

    Benihana - Downey, CAResponded 7 days ago

    Dear traciej On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
25. c

    cesar

    Los Angeles

    2 reviews

    4.0

    2 reviews

    Dined on May 17, 2022

    overall4food5service3ambience4

    They didn't have no Staffing we waited 1hr after my reservation

    Benihana - Downey, CAResponded 6 days ago

    Dear cesar Thank you for your feedback! Come back soon!

    Report
26. MC

    MCPA

    Los Angeles

    1 review

    2.0

    1 review

    Dined on May 16, 2022

    overall2food5service1ambience2

    Due to staff shortages, we did not get seated until 50 minutes after our scheduled reservation. Service after that slow. The biggest wait was for for a cook to come to our table. We were there almost 4 hours.

    Benihana - Downey, CAResponded on May 17, 2022

    Dear MCPA on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
27. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 15, 2022

    overall1food5service3ambience2

    Reservation for 4:45 was not honored. Had to speak with management to have them acknowledge that our reservation was mismanaged by them. Was not seated until 5:45. Did not receive a Chef until 7:15. Chef was EXCELLENT, waitress was excellent.. but the overall experience and restaurant was a chaotic mess. The organization level must be increased at this establishment.

    Benihana - Downey, CAResponded on May 17, 2022

    Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
28. MR

    MarianaR

    1 review

    2.0

    1 review

    Dined on May 15, 2022

    overall2food4service2ambience2

    Why bother with the reservation system? Waited 45 minutes with a reservation and the host staff was so rude!

    Benihana - Downey, CAResponded 7 days ago

    Dear MarianaR On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
29. LT

    LawrenceT

    Exclusive

    1 review

    2.0

    1 review

    Dined on May 15, 2022

    overall2food4service3ambience2

    Reservations was set for 8 people at 4:15pm there was a problem at the restaurant so we got seated at 5:25pm ..my area had 5 cooking tops with families all waiting to eat …but only 1 cook. Long story short we arrived on time 4:15pm and left the restaurant at 8:27pm Food good/cook hector fun guy / waitress Brenda friendly and fast

    Benihana - Downey, CAResponded 7 days ago

    Dear LawrenceT On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
30. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 15, 2022

    overall1food1service1ambience1

    The wait time was 3hours. The staff was unprofessional. They only had 3 chefs cooking yesterday I will not come back to this Benihanas

    Benihana - Downey, CAResponded on May 17, 2022

    Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
31. CC

    ClarenceC

    1 review

    3.0

    1 review

    Dined on May 15, 2022

    overall3food5service3ambience3

    The only problem I had was we had a reservation and still had to wait over 45 minutes to be seated and then another 50 minutes before the chef was able to start cooking. So we got there before our 1:30 PM reservations and ended up leaving a little before 5:00 PM.

    Benihana - Downey, CAResponded on May 17, 2022

    Dear ClarenceC Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
32. OT

    OpenTable Diner

    Los Angeles

    1 review

    3.0

    1 review

    Dined on May 15, 2022

    overall3food4service3ambience4

    We had a reservation at 12:30 pm and our table wasn't ready until 210 pm. Then it took a long time for the cook to come out.

    Benihana - Downey, CAResponded on May 17, 2022

    Dear mario on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
33. CH

    CHERIE

    Los Angeles

    12 reviews

    vip
    1.0

    12 reviews

    Dined on May 15, 2022

    overall1food4service1ambience1

    Terrible experience! We waited 80 mins for our table and that’s with a reservation. The service was terribly poor,”we are unstaffed, Mrs Matthews. We can’t control it.” Our bar drinks took forever. We left the restaurant smelling like fried rice. Don’t take reservations THAT YOU CANT HONOR. The wait time is unacceptable. Our chef was good but the entire experience was NOT worth it! WE WONT BE BACK! This isn’t the first time. Boo on DOWNEY!

    Benihana - Downey, CAResponded on May 17, 2022

    Dear CHERIE On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
34. JL

    JessicaL

    1 review

    3.0

    1 review

    Dined on May 15, 2022

    overall3food5service4ambience4

    Had a reservation for 11:30 am. We arrived about 10 minutes early. Didn’t get a table till 12:15pm. Wasn’t warned about the wait when we first arrived. I sure as hell wouldn’t have waited if I was told about the wait. What is the point of reserving? Took forever to get our drinks. Our waiter was nice but would disappear for long periods of time. Enshrining took forever! It took forever to get a chef. Once we did, he was nice. Food was delish. Not going back to Benihana with kids ever again!!!

    Benihana - Downey, CAResponded on May 17, 2022

    Dear JessicaL Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
35. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 15, 2022

    overall1food1service1ambience1

    Horrible service, manager in training rude and unprofessional. We had to wait 3 hours for our food and cook and no apologies or anything. I would not recommend this location. They are understaffed and could care less about our complaints and concerns.

    Benihana - Downey, CAResponded on May 17, 2022

    Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
36. R

    Rico

    1 review

    1.0

    1 review

    Dined on May 15, 2022

    overall1food1service1ambience1

    If I could list a 0-star rating I would. I set a reservation for my birthday and I had the most atrocious experience. My reservation was at 9:45p but I did not get seated until 10:05p. I was not seeing a chef until 11:45p and that is unacceptable. The lack of communication for their shortage of staff and for the excess waiting in time was clearly a grab for money and they wasted my time and money. I asked to speak to a manager and explain my case because I did not feel it healthy for me to pay $83 for extremely poor service. He told me corporate and disingenuous apologies for what happened to me and told me he couldn't do anything because he was not the manager, just a supervisor. Which made me scratch my head because I asked for a manager and he arrives asking the table, "did someone ask for the manager?". He tells me he is a supervisor after I spent 5 minutes explaining my anger and frustration. He then tells me that he will go speak with his manager and he'll be back. He never returns and my server comes back expecting me to pay the bill. I found this unprofessional, and I will NEVER come back to this location again.

    Benihana - Downey, CAResponded on May 17, 2022

    Dear Rico On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
37. OT

    OpenTable Diner

    Los Angeles

    1 review

    2.0

    1 review

    Dined on May 14, 2022

    overall2food4service1ambience3

    reservation was at 4:30pm and our chef didn’t come out to start cooking until 5:55pm. one of our guests had to leave prior to even having dinner because the wait was so long and the children were getting fussy due to be hungry and such a long wait. service was extremely slow and lacking and at one point it took 45 mins to get a lemonade that was ordered. we didn’t end up leaving until after 7:30pm due to how long they took to start servicing us.

    Benihana - Downey, CAResponded on May 17, 2022

    Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
38. J

    Jesus

    1 review

    1.0

    1 review

    Dined on May 14, 2022

    overall1food3service2ambience1

    Had reservations for 4:15 waited for an hour to be seated waited another 2 hours for a chef you could tell he didn’t want to be there asked if we actually wanted to see a show half fasted it kept dropping everything on all the little tricked he tried doing definitely was not worth it

    Benihana - Downey, CAResponded on May 17, 2022

    Dear Jesus On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
39. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 14, 2022

    overall5food5service5ambience5

    It was my second time going as for my party it was their first and couldn't have been a more outstanding experience and extraordinary time we had. Our service was great and our chef Eli I believe was above and beyond in keeping up to the benihana chef experience had the best time there.

    Benihana - Downey, CAResponded on May 17, 2022

    Dear Guest We are happy to hear that you enjoyed the dining experience!

    Report
40. JB

    JohannaB

    Los Angeles

    1 review

    1.0

    1 review

    Dined on May 14, 2022

    overall1food2service1ambience1

    Made reservations for my sons birthday we got there a few minutes before our reservation to check in, it took us 2 hours to be seated I’m very disappointed.

    Benihana - Downey, CAResponded on May 17, 2022

    Dear JohannaB On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report