Benihana - Downey, CA

Commentaires sur le restaurant Benihana - Downey, CA de personnes qui y ont mangé. Selon des cotes récentes.

1. A

   Alicia

   Los Angeles9 commentaires

   3.0

   Y est allé il y a 1 jour

   1. Cote globale 3
   2. Nourriture 4
   3. Service 2
   4. Ambiance 5

   Server & food were great. Chef was not interacting with us. We were hearing the other tables laugh while our chef was just cooking. He cooked everything well but lacked any connection with us. Downey is not a location I would recommend.
   

   Benihana - Downey, CAA répondu aujourd'hui

   Hey Alicia, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our food and found our service to be great. However, we're sorry to hear about your experience with the chef. We strive to create a warm and welcoming atmosphere for all our guests, and we regret that we didn't meet your expectations this time. We appreciate your honesty and will take your feedback into account as we continually work to improve our guest experience. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team at Benihana - Downey, CA
   

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2. R

   Rob

   Comté d’Orange3 commentaires

   3.0

   Y est allé le 22 avril 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 4
   4. Ambiance 2

   Us OGs remember the real experience when it was in its heyday. Not the Benihana’s it used to be.
   

   Benihana - Downey, CAA répondu il y a 7 jours

   Thanks for the review, Rob! We're glad to hear that you've been part of our OG's group and that you still enjoy the real experience. We're sorry to hear that the Benihana's you knew didn't exist anymore. We're committed to keeping our service and food quality as good as possible, and we appreciate your feedback. We hope to welcome you back soon for an improved experience!
   

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3. S

   Skye

   Los Angeles1 commentaire

   5.0

   Y est allé le 22 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   My son and I had a great time. The food was amazing . We were seated on time .
   

   Benihana - Downey, CAA répondu le 24 avril 2025

   Thanks for visiting us, Skye! We're thrilled to hear that you and your son had a great time at Benihana - Downey, CA. It's wonderful to know that you enjoyed our food and found our service excellent. We strive to provide our guests with the best dining experience possible, and your feedback lets us know we're on the right track. We look forward to serving you again soon!
   

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4. V

   Victor

   Los Angeles2 commentaires

   3.0

   Y est allé le 11 avril 2025

   1. Cote globale 3
   2. Nourriture 5
   3. Service 3
   4. Ambiance 5

   Food was incredible, chef was amazing and serves were cooperative The only issue we encountered was having to be patient with people waiting for the same chef. While my mother and I waited 40 minutes for the chef another customer gets 5 minutes before the chef
   

   Benihana - Downey, CAA répondu le 18 avril 2025

   Thanks for the review, Victor! We're thrilled to hear that you enjoyed the food and found our chef to be amazing. We apologize for the wait you experienced, and we're sorry for any inconvenience caused. We aim to provide the best service to all our customers and we're sorry to have fallen short in this instance. We appreciate your patience and understanding, and we hope to serve you again soon. Best regards, Benihana - Downey, CA The Management Team
   

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5. N

   Nannette

   Los Angeles6 commentaires

   2.0

   Y est allé le 10 avril 2025

   1. Cote globale 2
   2. Nourriture 2
   3. Service 1
   4. Ambiance 2

   Here it goes, 7pm was our reservation (everyone was on time) Including people not in our group 730pm they just took our beverage order no one came before this 743pm we barley got our drinks 750pm they just took our food order 803pm we just got our salad and onion soup 814pm chef started cooking which is an hour 14 mins after our reservation Our waitress got the order wrong, my son had steamed white rice and he didn't get it till we were almost leaving, there were 2 birthdays in our table and the usual ice cream was never offered or given, drinks were never refilled, chef was great waitress was not attentive to our table at all. This is the 3rd time we come to benihana downey and it's a bad experience in comparison to other benihanas locations. Total times we been here is 3 times which 2 were really bad experiences.Other benihanas we had a good memorable experience.
   

   Benihana - Downey, CAA répondu le 12 avril 2025

   Thanks for visiting us, Nannette. We're truly sorry to hear about your recent experience at Benihana - Downey, CA. It's clear that we fell short in providing the service and experience you deserved, especially considering the special occasions you had. We appreciate your feedback and will use it to improve our service and ensure all our guests have a memorable experience. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

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6. M

   Marco

   San Francisco12 commentaires

   4.0

   Y est allé le 5 avril 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 4
   4. Ambiance 4

   A fun experience for the kids. The food was delicious and plentiful, but quite expensive for a family of five.
   

   Benihana - Downey, CAA répondu le 7 avril 2025

   Thanks for the feedback, Marco! We're thrilled to hear that you and your family had a fun experience at Benihana - Downey, CA. We strive to provide delicious food and a memorable dining experience for all our guests. We understand that you found our prices to be on the higher side. We assure you that we are committed to maintaining the quality of our dishes and ensuring that our prices reflect the cost of providing the best quality food. We appreciate your feedback and look forward to serving you and your family again soon.
   

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7. T

   Theresa VIP

   Comté d’Orange44 commentaires

   4.0

   Y est allé le 4 avril 2025

   1. Cote globale 4
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Great place to celebrate. Just a bit Smokey while being there.
   

   Benihana - Downey, CAA répondu le 5 avril 2025

   Thanks for the review, Theresa! We're thrilled to hear that you enjoyed celebrating a special occasion with us at Benihana - Downey, CA. We always strive to provide a smoke-free environment, so we're glad you appreciated our efforts. We're glad you had a great experience and we look forward to welcoming you back soon. Best, The Management Team
   

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8. M

   Maiyah

   Los Angeles3 commentaires

   1.0

   Y est allé le 30 mars 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 5

   Terrible service!! Had a reservation for 3:30 arrived a bit early around 2:40. Seated shortly after reservation time. An hour and half passed by and chef still didn't serve us by 5pm! It wasn't busy at all. Not sure where the delay came from. The workers were nice but didn't seem like anyone wanted to actually work today.
   

   Benihana - Downey, CAA répondu le 1 avril 2025

   Hey Maiyah, We're really sorry to hear about your experience at Benihana - Downey, CA. We understand how frustrating it can be to wait, especially when you have a reservation. We also apologize if you felt that the service was lacking. We strive to provide a seamless dining experience for all our guests, and it seems we fell short this time. We appreciate your feedback and will use it to make improvements. We hope you'll give us another chance to make things right. Best, The Management Team
   

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9. L

   Lisa

   San Diego1 commentaire

   3.0

   Y est allé le 30 mars 2025

   1. Cote globale 3
   2. Nourriture 4
   3. Service 4
   4. Ambiance 3

   Very long wait even though we made reservations. Food was good
   

   Benihana - Downey, CAA répondu le 7 avril 2025

   Thanks for the feedback, Lisa. We're glad to hear that you enjoyed our food at Benihana - Downey, CA. We apologize for the long wait you experienced despite making reservations. We strive to provide excellent service, and we're sorry if we fell short during your visit. We appreciate your patience and hope that your next visit will be more enjoyable. Best regards, The Management Team
   

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10. R

    Rydell

    Comté d’Orange2 commentaires

    3.0

    Y est allé le 27 mars 2025

    1. Cote globale 3
    2. Nourriture 5
    3. Service 1
    4. Ambiance 4

    Worst service in history of restaurants!!!! Kristin (server name spelling?) negative 1000000 stars. Our waitress checked on us twice before our food ever was finished. During and after the meal we had to ask multiple people to get our server, never automatically refilled any drinks or brought anything we ever asked for. She was slow, only to notice her outside on her phone, or standing around near the computer doing nothing. if i had an option to change her tip from her to go all to our awesome chef Chris, that would be the preferred option.
    

    Benihana - Downey, CAA répondu le 28 mars 2025

    Thanks for the review, Rydell. We're truly sorry to hear about your recent experience at Benihana - Downey, CA. It's clear that we didn't meet your expectations on this occasion, and we sincerely apologize for any inconvenience caused. We pride ourselves on our food and service, and it's disappointing to hear that we fell short. Your feedback is invaluable to us as we strive to improve. We hope you'll give us another chance to provide you with the exceptional dining experience we're known for. Best Regards, The Management Team
    

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