Benihana - Downey, CA

Benihana - Downey, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. E

   Eric VIP

   Los Angeles15 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   After waiting 45 minutes past the reservation time we had the rudest most inattentive server and the most lackluster chef you can possibly imagine. Didn’t do any of the fun show experiences that you would expect from hibachi chef in two hours, she came around only one time to refill the water. 3 kids 2 adults. No drinks only ordering dry chicken and the cheapest steak option $250!
   

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2. A

   Albert

   Los Angeles1 review

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   The music’s too loud and the lighting facing the seats disturbed me The chef made up for it through his cooking and entertainment
   

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3. A

   Alicia

   Los Angeles9 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Server & food were great. Chef was not interacting with us. We were hearing the other tables laugh while our chef was just cooking. He cooked everything well but lacked any connection with us. Downey is not a location I would recommend.
   

   Benihana - Downey, CAResponded 4 days ago

   Hey Alicia, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our food and found our service to be great. However, we're sorry to hear about your experience with the chef. We strive to create a warm and welcoming atmosphere for all our guests, and we regret that we didn't meet your expectations this time. We appreciate your honesty and will take your feedback into account as we continually work to improve our guest experience. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team at Benihana - Downey, CA
   

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4. R

   Rob

   Orange County3 reviews

   3.0

   Dined on April 22, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Us OGs remember the real experience when it was in its heyday. Not the Benihana’s it used to be.
   

   Benihana - Downey, CAResponded on April 25, 2025

   Thanks for the review, Rob! We're glad to hear that you've been part of our OG's group and that you still enjoy the real experience. We're sorry to hear that the Benihana's you knew didn't exist anymore. We're committed to keeping our service and food quality as good as possible, and we appreciate your feedback. We hope to welcome you back soon for an improved experience!
   

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5. S

   Skye

   Los Angeles1 review

   5.0

   Dined on April 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My son and I had a great time. The food was amazing . We were seated on time .
   

   Benihana - Downey, CAResponded on April 24, 2025

   Thanks for visiting us, Skye! We're thrilled to hear that you and your son had a great time at Benihana - Downey, CA. It's wonderful to know that you enjoyed our food and found our service excellent. We strive to provide our guests with the best dining experience possible, and your feedback lets us know we're on the right track. We look forward to serving you again soon!
   

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6. V

   Victor

   Los Angeles2 reviews

   3.0

   Dined on April 11, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food was incredible, chef was amazing and serves were cooperative The only issue we encountered was having to be patient with people waiting for the same chef. While my mother and I waited 40 minutes for the chef another customer gets 5 minutes before the chef
   

   Benihana - Downey, CAResponded on April 18, 2025

   Thanks for the review, Victor! We're thrilled to hear that you enjoyed the food and found our chef to be amazing. We apologize for the wait you experienced, and we're sorry for any inconvenience caused. We aim to provide the best service to all our customers and we're sorry to have fallen short in this instance. We appreciate your patience and understanding, and we hope to serve you again soon. Best regards, Benihana - Downey, CA The Management Team
   

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7. N

   Nannette

   Los Angeles6 reviews

   2.0

   Dined on April 10, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Here it goes, 7pm was our reservation (everyone was on time) Including people not in our group 730pm they just took our beverage order no one came before this 743pm we barley got our drinks 750pm they just took our food order 803pm we just got our salad and onion soup 814pm chef started cooking which is an hour 14 mins after our reservation Our waitress got the order wrong, my son had steamed white rice and he didn't get it till we were almost leaving, there were 2 birthdays in our table and the usual ice cream was never offered or given, drinks were never refilled, chef was great waitress was not attentive to our table at all. This is the 3rd time we come to benihana downey and it's a bad experience in comparison to other benihanas locations. Total times we been here is 3 times which 2 were really bad experiences.Other benihanas we had a good memorable experience.
   

   Benihana - Downey, CAResponded on April 12, 2025

   Thanks for visiting us, Nannette. We're truly sorry to hear about your recent experience at Benihana - Downey, CA. It's clear that we fell short in providing the service and experience you deserved, especially considering the special occasions you had. We appreciate your feedback and will use it to improve our service and ensure all our guests have a memorable experience. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

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8. M

   Marco

   San Francisco12 reviews

   4.0

   Dined on April 5, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   A fun experience for the kids. The food was delicious and plentiful, but quite expensive for a family of five.
   

   Benihana - Downey, CAResponded on April 7, 2025

   Thanks for the feedback, Marco! We're thrilled to hear that you and your family had a fun experience at Benihana - Downey, CA. We strive to provide delicious food and a memorable dining experience for all our guests. We understand that you found our prices to be on the higher side. We assure you that we are committed to maintaining the quality of our dishes and ensuring that our prices reflect the cost of providing the best quality food. We appreciate your feedback and look forward to serving you and your family again soon.
   

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9. T

   Theresa VIP

   Orange County44 reviews

   4.0

   Dined on April 4, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to celebrate. Just a bit Smokey while being there.
   

   Benihana - Downey, CAResponded on April 5, 2025

   Thanks for the review, Theresa! We're thrilled to hear that you enjoyed celebrating a special occasion with us at Benihana - Downey, CA. We always strive to provide a smoke-free environment, so we're glad you appreciated our efforts. We're glad you had a great experience and we look forward to welcoming you back soon. Best, The Management Team
   

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10. M

    Maiyah

    Los Angeles3 reviews

    1.0

    Dined on March 30, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 5

    Terrible service!! Had a reservation for 3:30 arrived a bit early around 2:40. Seated shortly after reservation time. An hour and half passed by and chef still didn't serve us by 5pm! It wasn't busy at all. Not sure where the delay came from. The workers were nice but didn't seem like anyone wanted to actually work today.
    

    Benihana - Downey, CAResponded on April 1, 2025

    Hey Maiyah, We're really sorry to hear about your experience at Benihana - Downey, CA. We understand how frustrating it can be to wait, especially when you have a reservation. We also apologize if you felt that the service was lacking. We strive to provide a seamless dining experience for all our guests, and it seems we fell short this time. We appreciate your feedback and will use it to make improvements. We hope you'll give us another chance to make things right. Best, The Management Team
    

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