Benihana - Boca Raton, FL

Benihana - Boca Raton, FL reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. R

   Rhonda VIP

   Fort Lauderdale4 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 4

   Chef was brand new. He was very young. He may be an excellent chef some day, but he was not very good.
   

   Is this helpful?

2. L

   Lakisha

   West Palm Beach2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service and food was great. Our Chef Tan did well, very accommodating to needs of the table (people had food allergies), our waiter Ryan was very friendly and the manager Hector was nice to check in and take our pictures.
   

   Benihana - Boca Raton, FLResponded 1 day ago

   Hello Lakisha, Thank you so much for your kind words! We're thrilled to hear that you enjoyed our service, food, and found our Chef Tan accommodating. We always strive to make our guests feel welcome and at ease. We're glad you had a good time and that our manager could make your experience even better. We look forward to serving you again at Benihana - Boca Raton, FL.
   

   Is this helpful?

3. B

   Brad VIP

   West Palm Beach14 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Hibachi table was not turned on prior to us sitting down. It took approximately 25 minutes to heat up to 400 degrees. Waiter spill a whole bowl of corn all over my lap and floor, chef cooked my lobster tail with everyone’s else’s food , seafood should be the last thing cooked if others are allergic . from sitting down till we got our food on our plates was almost 3 hours long. My group asked for white rice, they brought chicken fried rice ($7) up charge per person. Over all not a good service for 2 peoples birthdays.
   

   Benihana - Boca Raton, FLResponded 1 day ago

   Dear Brad, Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your visit, especially on such a special occasion. Celebrating birthdays should be enjoyable and stress-free, and it's clear we fell short of that expectation. Those do not reflect the service or standards we aim to uphold, and we understand how frustrating this must have been, especially with the extended wait time. Your concerns about the compensation offered are valid, and we will be reviewing this situation with our team to ensure we learn from it and take steps to prevent similar experiences in the future. Sincerely, The Management Team
   

   Is this helpful?

4. M

   Maura VIP

   West Palm Beach20 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was excellent. Friday night and it was packed. Got a bit loud with so many kids. Staff seemed to be really good at serving and entertaining them. Our service was good but a little slow.
   

   Benihana - Boca Raton, FLResponded 5 days ago

   Thanks for the review, Maura! We're thrilled to hear that you enjoyed the food and had a great time dining with us at Benihana - Boca Raton, FL. We apologize if it was a bit loud during your visit and for the delay in our service. We always strive to provide our guests with the best experience and your feedback helps us improve. We hope to welcome you back soon for an even better experience!
   

   Is this helpful?

5. M

   Moe VIP

   Los Angeles33 reviews

   5.0

   Dined on April 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience as always. Thank you and keep it up!!!!! Moe & Liya (veggie fried rice gal)
   

   Benihana - Boca Raton, FLResponded 7 days ago

   Hello Moe, We're thrilled to hear that you had a great experience at Benihana - Boca Raton, FL! It's always a pleasure to serve you and we're glad that you enjoyed our veggie fried rice gal. Your kind words mean a lot to us. We look forward to your next visit. Thanks for your continued support! Best, The Management Team
   

   Is this helpful?

6. I

   Isaac VIP

   New York City12 reviews

   3.0

   Dined on April 19, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The service was very slow but good, the food was over cooked.
   

   Benihana - Boca Raton, FLResponded on April 21, 2025

   Hey Isaac, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our service to be good, and that you enjoyed our food. However, we're sorry to hear about your experience with the overcooked food. We strive to deliver the best experience to our guests, and your feedback is invaluable to us. We hope to have the opportunity to serve you again and provide a better dining experience. Best, The Management Team at Benihana - Boca Raton, FL
   

   Is this helpful?

7. M

   Mandi

   Orlando4 reviews

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Max was outstanding. He keep us entertained while delivery excellent service all evening. Chef Gabriel was outstanding and keep easy conversation going throughout while showcasing his exemplary skill set. Great night and most importantly, a fantastic family birthday celebration.
   

   Benihana - Boca Raton, FLResponded on April 20, 2025

   Hello Mandi, We're thrilled to hear that you had a wonderful birthday celebration at Benihana - Boca Raton, FL! It's wonderful to know that our team was able to keep you entertained and served up an excellent experience. We're also glad that you appreciated our chef's skills. Your kind words mean a lot to us and we're grateful for your support. We look forward to serving you again soon. Best regards, The Management Team
   

   Is this helpful?

8. R

   Ryan VIP

   San Francisco1 review

   1.0

   Dined on April 18, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   The service is abysmal. They don’t have enough staff to help with the tables or cook the food. The Benihana magical experience is on life-support at this location. As far as value goes at Benihana, it’s become incredibly expensive just to take your family there for dinner. Not loving it anymore.
   

   Benihana - Boca Raton, FLResponded on April 23, 2025

   Hey Ryan, We're really sorry to hear about your recent experience at Benihana - Boca Raton, FL. We always aim to deliver a great experience, and it's clear we missed the mark during your visit. We understand that our service was not up to par and we apologize for that. We also acknowledge your concern regarding our pricing. We always strive to provide the best value to our customers and we'll definitely take your feedback into consideration. We hope you'll give us another chance to turn your experience around. Best regards, The Management Team
   

   Is this helpful?

9. M

   Mark

   New York City2 reviews

   5.0

   Dined on April 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our chef, Gabe, and waitress were fantastic. It really elevated the usual Benihana experience. I would recommend this location.
   

   Benihana - Boca Raton, FLResponded on April 17, 2025

   Thanks for the feedback, Mark! We're thrilled to hear that you had a fantastic experience at Benihana - Boca Raton, FL. It's wonderful to know that our team's efforts elevated your visit and that you felt well taken care of. We appreciate your high ratings and your recommendation. We're always striving to provide the best value and service to our customers. We look forward to welcoming you back soon!
   

   Is this helpful?

10. H

    Heather

    New York City3 reviews

    5.0

    Dined on April 13, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Delicious as always, Melissa was great as a server and G-unit was a great cook
    

    Benihana - Boca Raton, FLResponded on April 16, 2025

    Thanks for the review, Heather! We're thrilled to hear that you enjoyed your experience at Benihana - Boca Raton, FL. It's wonderful to know that our team made your visit enjoyable and that you found our food to be delicious. We're also glad that you appreciated the effort our team put into making your meal special. We look forward to serving you again soon!
    

    Is this helpful?