Benihana - Boca Raton, FL

Benihana - Boca Raton, FL​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. R

   Rhonda VIP

   フォート・ローダーデール評価・口コミ (4)

   1.0

   2日前にご来店

   1. 総合評価 1
   2. 料理 1
   3. サービス 5
   4. 雰囲気 4

   Chef was brand new. He was very young. He may be an excellent chef some day, but he was not very good.
   

   この情報は役に立ちましたか？

2. L

   Lakisha

   ウェストパームビーチ評価・口コミ (2)

   5.0

   4日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   The service and food was great. Our Chef Tan did well, very accommodating to needs of the table (people had food allergies), our waiter Ryan was very friendly and the manager Hector was nice to check in and take our pictures.
   

   Benihana - Boca Raton, FL2日前に返信済み

   Hello Lakisha, Thank you so much for your kind words! We're thrilled to hear that you enjoyed our service, food, and found our Chef Tan accommodating. We always strive to make our guests feel welcome and at ease. We're glad you had a good time and that our manager could make your experience even better. We look forward to serving you again at Benihana - Boca Raton, FL.
   

   この情報は役に立ちましたか？

3. B

   Brad VIP

   ウェストパームビーチ評価・口コミ (14)

   2.0

   4日前にご来店

   1. 総合評価 2
   2. 料理 3
   3. サービス 2
   4. 雰囲気 2

   Hibachi table was not turned on prior to us sitting down. It took approximately 25 minutes to heat up to 400 degrees. Waiter spill a whole bowl of corn all over my lap and floor, chef cooked my lobster tail with everyone’s else’s food , seafood should be the last thing cooked if others are allergic . from sitting down till we got our food on our plates was almost 3 hours long. My group asked for white rice, they brought chicken fried rice ($7) up charge per person. Over all not a good service for 2 peoples birthdays.
   

   Benihana - Boca Raton, FL2日前に返信済み

   Dear Brad, Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your visit, especially on such a special occasion. Celebrating birthdays should be enjoyable and stress-free, and it's clear we fell short of that expectation. Those do not reflect the service or standards we aim to uphold, and we understand how frustrating this must have been, especially with the extended wait time. Your concerns about the compensation offered are valid, and we will be reviewing this situation with our team to ensure we learn from it and take steps to prevent similar experiences in the future. Sincerely, The Management Team
   

   この情報は役に立ちましたか？

4. M

   Maura VIP

   ウェストパームビーチ評価・口コミ (20)

   4.0

   2025年4月25日にご来店

   1. 総合評価 4
   2. 料理 4
   3. サービス 2
   4. 雰囲気 3

   Food was excellent. Friday night and it was packed. Got a bit loud with so many kids. Staff seemed to be really good at serving and entertaining them. Our service was good but a little slow.
   

   Benihana - Boca Raton, FL6日前に返信済み

   Thanks for the review, Maura! We're thrilled to hear that you enjoyed the food and had a great time dining with us at Benihana - Boca Raton, FL. We apologize if it was a bit loud during your visit and for the delay in our service. We always strive to provide our guests with the best experience and your feedback helps us improve. We hope to welcome you back soon for an even better experience!
   

   この情報は役に立ちましたか？

5. M

   Moe VIP

   ロサンゼルス評価・口コミ (33)

   5.0

   2025年4月23日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Great experience as always. Thank you and keep it up!!!!! Moe & Liya (veggie fried rice gal)
   

   Benihana - Boca Raton, FL2025年4月25日に返信済み

   Hello Moe, We're thrilled to hear that you had a great experience at Benihana - Boca Raton, FL! It's always a pleasure to serve you and we're glad that you enjoyed our veggie fried rice gal. Your kind words mean a lot to us. We look forward to your next visit. Thanks for your continued support! Best, The Management Team
   

   この情報は役に立ちましたか？

6. I

   Isaac VIP

   ニューヨーク評価・口コミ (12)

   3.0

   2025年4月19日にご来店

   1. 総合評価 3
   2. 料理 3
   3. サービス 3
   4. 雰囲気 3

   The service was very slow but good, the food was over cooked.
   

   Benihana - Boca Raton, FL2025年4月21日に返信済み

   Hey Isaac, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our service to be good, and that you enjoyed our food. However, we're sorry to hear about your experience with the overcooked food. We strive to deliver the best experience to our guests, and your feedback is invaluable to us. We hope to have the opportunity to serve you again and provide a better dining experience. Best, The Management Team at Benihana - Boca Raton, FL
   

   この情報は役に立ちましたか？

7. M

   Mandi

   オーランド・セントラルフロリダ東評価・口コミ (4)

   5.0

   2025年4月18日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Our server Max was outstanding. He keep us entertained while delivery excellent service all evening. Chef Gabriel was outstanding and keep easy conversation going throughout while showcasing his exemplary skill set. Great night and most importantly, a fantastic family birthday celebration.
   

   Benihana - Boca Raton, FL2025年4月20日に返信済み

   Hello Mandi, We're thrilled to hear that you had a wonderful birthday celebration at Benihana - Boca Raton, FL! It's wonderful to know that our team was able to keep you entertained and served up an excellent experience. We're also glad that you appreciated our chef's skills. Your kind words mean a lot to us and we're grateful for your support. We look forward to serving you again soon. Best regards, The Management Team
   

   この情報は役に立ちましたか？

8. R

   Ryan VIP

   サンフランシスコ・ベイ周辺評価・口コミ (1)

   1.0

   2025年4月18日にご来店

   1. 総合評価 1
   2. 料理 2
   3. サービス 1
   4. 雰囲気 2

   The service is abysmal. They don’t have enough staff to help with the tables or cook the food. The Benihana magical experience is on life-support at this location. As far as value goes at Benihana, it’s become incredibly expensive just to take your family there for dinner. Not loving it anymore.
   

   Benihana - Boca Raton, FL2025年4月23日に返信済み

   Hey Ryan, We're really sorry to hear about your recent experience at Benihana - Boca Raton, FL. We always aim to deliver a great experience, and it's clear we missed the mark during your visit. We understand that our service was not up to par and we apologize for that. We also acknowledge your concern regarding our pricing. We always strive to provide the best value to our customers and we'll definitely take your feedback into consideration. We hope you'll give us another chance to turn your experience around. Best regards, The Management Team
   

   この情報は役に立ちましたか？

9. M

   Mark

   ニューヨーク評価・口コミ (2)

   5.0

   2025年4月15日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 4

   Our chef, Gabe, and waitress were fantastic. It really elevated the usual Benihana experience. I would recommend this location.
   

   Benihana - Boca Raton, FL2025年4月17日に返信済み

   Thanks for the feedback, Mark! We're thrilled to hear that you had a fantastic experience at Benihana - Boca Raton, FL. It's wonderful to know that our team's efforts elevated your visit and that you felt well taken care of. We appreciate your high ratings and your recommendation. We're always striving to provide the best value and service to our customers. We look forward to welcoming you back soon!
   

   この情報は役に立ちましたか？

10. H

    Heather

    ニューヨーク評価・口コミ (3)

    5.0

    2025年4月13日にご来店

    1. 総合評価 5
    2. 料理 5
    3. サービス 5
    4. 雰囲気 5

    Delicious as always, Melissa was great as a server and G-unit was a great cook
    

    Benihana - Boca Raton, FL2025年4月16日に返信済み

    Thanks for the review, Heather! We're thrilled to hear that you enjoyed your experience at Benihana - Boca Raton, FL. It's wonderful to know that our team made your visit enjoyable and that you found our food to be delicious. We're also glad that you appreciated the effort our team put into making your meal special. We look forward to serving you again soon!
    

    この情報は役に立ちましたか？