Benihana - Boca Raton, FL

Benihana - Boca Raton, FL reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. L

   Loretta

   Tampa7 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I celebrated my birthday. They song to me in English and Japanese. The 6 people at the table with us were delightful. The chef was amazing
   

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   Benihana - Boca Raton, FLResponded 2 days ago

   Dear Loretta, thank you for celebrating your birthday with us! We're thrilled to hear you enjoyed the special songs and had a delightful experience with our chef and fellow diners.
   

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2. M

   Matthew

   West Palm Beach1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I went in to Benihana in Boca Raton last night to use her birthday gift card. We ended up having an entire hibachi to ourselves. Our waiter said it was only his 3rd night on the floor. Between the waiter, and the chef, it may have been our best trip to Benihana ever. I asked for the spicy rice, and the chef made some suggestions, including mixing the sriracha hot sauce with the yum yum sauce and it was great! Then he made my spicy rice differently as well and it turned out amazing. He added butter and sriracha to my rice bowl and let it coat the sides. Then added the rice and put it upside down on the plate like normal. When you pull the bowl off, you have a buttery hot sauce running down the sides of your rice and it's also amazing. All in all, the staff was great, the food was excellent, and my wife really enjoyed her birthday. Thanks Benihana!
   

   Benihana - Boca Raton, FLResponded 4 days ago

   Thanks for the review, Matthew! We're thrilled to hear that you and your wife had a wonderful birthday celebration at Benihana - Boca Raton, FL. It's great to know that our team's efforts to provide excellent service and delicious food were appreciated. We're glad you enjoyed the spicy rice with our hot sauces and the presentation. We strive to make every experience memorable and it sounds like we were. We hope to see you again soon. Best, The Management Team
   

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3. M

   Moe VIP

   Los Angeles33 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jasmine and the team, as always, delivered excellent customer service and an awesome dining experience. You can see the excellent team work with the staff which is a direct reflection of the GM John leadership style. We see John frequently engaged and helping and supporting the team. All of this hard work and focus on customer satisfaction is why we continue to come back again and again. Thank you and keep up the outstanding work. Moe & Liya (fresh veggie rice gal)
   

   Benihana - Boca Raton, FLResponded 5 days ago

   Hi Moe, Thank you for your glowing review! We're thrilled to hear that you had an excellent dining experience with us and that our team's efforts are evident to you. Your kind words are greatly appreciated and we look forward to welcoming you back soon. Thanks again for your continued support!
   

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4. OT

   OpenTable Diner VIP

   West Palm Beach3 reviews

   2.0

   Dined on May 25, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   Very smelly place with limited food choices . Everything is under the same sauce
   

   Benihana - Boca Raton, FLResponded 6 days ago

   Hello, We're sorry to hear that your experience at Benihana - Boca Raton, FL, didn't meet your expectations. We take your feedback on the smell and limited food choices seriously. We are always looking for ways to improve and your comments will certainly help us do that. We hope you will give us another chance to provide a better dining experience. Best regards, The Management Team
   

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5. l

   lina

   West Palm Beach6 reviews

   2.0

   Dined on May 24, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   We received the worst cook and server ever. Food undercooked and done separately from my husband . Terrible experience.
   

   Benihana - Boca Raton, FLResponded 7 days ago

   Hey Lina, We're really sorry to hear about your recent experience at Benihana - Boca Raton, FL. It's disappointing to know that you didn't receive the quality of service we strive to provide. We take your feedback seriously and will address this with our team to ensure it doesn't happen again. We hope you'll give us another chance to show you the service and quality we're known for. Best, The Management Team
   

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6. B

   Brad VIP

   West Palm Beach15 reviews

   1.0

   Dined on May 21, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Manager who took order entered it wrong in system, had to wait for my lobster tail to arrive 20 minutes later, food was already cold. My birthday certificate came with free ice cream dessert, never received it. No discount was even offered. There is ALWAYS a problem in this restaurant, from the chef cooking the food to the waitresses/waiter forgetting something you requested to longer waiting times to actually sit down after your reservation time. They always have a excuse
   

   Benihana - Boca Raton, FLResponded on May 25, 2025

   Thanks for the feedback, Brad. We're sorry to hear about your experience at Benihana - Boca Raton, FL. It's disappointing to know that we fell short of your expectations, especially on such a special occasion. We understand how frustrating it can be to wait for your meal and for your birthday certificate, and we apologize for the inconvenience. We're committed to improving our service and your overall experience. We hope to serve you better in the future.
   

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7. E

   Evan

   West Palm Beach1 review

   1.0

   Dined on May 20, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I took my wife for our date day . It was a very terrible disappointing experience. We sat for 10 minutes before even a drink order . It was a very loud place. The waiter didn't care to check our drinks the cook wasn't happy to be there no showmanship . We will not be back.
   

   Benihana - Boca Raton, FLResponded on May 25, 2025

   Thanks for visiting us, Evan. We're sorry to hear that your experience at Benihana - Boca Raton, FL, didn't meet your expectations. We understand your frustration about the service and the noise level. We strive to provide an enjoyable and energetic atmosphere for our guests, and we apologize if we fell short this time. Your feedback is important to us and we will use it to improve. We hope you will give us another chance to make it right in the future. The Management Team
   

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8. C

   Cheryl

   Fort Lauderdale1 review

   5.0

   Dined on May 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jasper was our server and was absolutely wonderful and super attentive. Delly was our chef and was so fun and interactive. Food was great and would go back. Celebrating a graduation and was perfect way to do it.
   

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   Benihana - Boca Raton, FLResponded on May 15, 2025

   Hi Cheryl, We're thrilled to hear that you had a wonderful experience celebrating your graduation at Benihana - Boca Raton, FL! It's wonderful to know that our team made your experience special. We're glad you enjoyed our food and found the celebration to be perfect. We look forward to welcoming you back for more memorable experiences. Warm regards, The Management Team
   

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9. J

   Jordan

   New York City1 review

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great for the kids, and the steak and shrimp were excellent.
   

   Benihana - Boca Raton, FLResponded on May 21, 2025

   Thanks for the review, Jordan! We're thrilled to hear that you and your kids enjoyed your visit to Benihana - Boca Raton, FL. It's great to know that our steak and shrimp hit the mark for you! We strive to provide excellent food and service, and your feedback is a testament to our efforts. We look forward to welcoming you back soon for another great dining experience. Best, The Management Team
   

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10. M

    Monica

    Miami - Dade2 reviews

    1.0

    Dined on May 11, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    We didn’t have the best experience, as our Hibachi dinner ended up being quite disappointing. It felt like we had a “silent Hibachi” experience—our Itamae (chef) appeared to be either untrained or still in training, and even mentioned that he wasn’t fully ready. Some dishes had to be remade due to being undercooked, and unfortunately, one of our guests found hair in their food. We were expecting much more, especially since we were celebrating my nephew, who specifically asked for Hibachi. Given Benihana’s strong reputation, we thought we had made a great choice—but unfortunately, it didn’t live up to expectations.
    

    Benihana - Boca Raton, FLResponded on May 14, 2025

    Hi Monica, We're truly sorry for your disappointing experience at Benihana - Boca Raton, FL. We regret that the Hibachi didn't meet your expectations and that the food didn't meet your family's expectations. We take your feedback seriously and will address these issues with our team to improve our service and food quality. We hope to have another chance to provide you with a better dining experience. Best, The Management Team
    

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