Fail #1: We checked in at the hostess station and I gave my name. Later that day I got an email from Open Table, saying I hadn't honored my reservation.
Fail #2: The food arrived lukewarm, as if it had been pre-made and sat on some buffet table. Not impressed. It also wasn't particularly good.
Fail #3: Overpriced. Including tip, I paid $58 for two servings of mediocre eggs benedict, one cup of coffee, and a Virgin Mary.
Food was great but the service was horrible. We were told new management had taken over and everyone seems confused.
This is our third time at The Post Inn/Baldanza/FarmHouse and our first two experiences differed significantly. While the food has always been very good, the service has always left much to be desired. Given the recent transition we thought we would give it another try. The evening started out well. We were seated quickly at a nice table, we requested a quiet area which they accommodated and drink order at the table was served promptly. After that the evening turned south. After ordering our apps, pasta course and entrees we requested a wine list. Our waiter explained that due to transition they currently did not have a wine list and our waiter suggested we tell him what type of wine we like and how much we would like to spend and he would go to the cellar and pick something out for us. We asked to see a manager or sommelier and instead had another waiter come by. After 10 minutes a wine list appeared. The $400 wine selected was not decanted at the table nor were we provided an opportunity to taste it prior to being decanted. After our apps (which were delicious) we waited a significant amount of time between our next course. We were concerned that our pasta course was going to be served jointly with our entrees. We mentioned to our waiter who said he thought we wanted it all served together. How do you serve two meals at the same time? Our waiter assured us that he would have the pasta come out next and then entrees. After 10 minutes our concern was confirmed...out came our 4 entrees plus our pasta courses. Not having a wine list, the inability to properly serve/decant wine and horrendous service does not warrant the Relais & Chateau insignia. Our entire party truly enjoyed the food which was tasty and done to perfection, however, this was significantly overshadowed by the level of service. We hope the management team improves and trains their wait staff to provide the level of service expected for this beautiful property.
Change in management has improved quality of food! Limited wine list during transition.m but big improvement from when Michael White was involved
It's hard to use the ratings here because things are so uneven. We've eaten here multiple times and were very pleased for some time. The last two experiences have been disappointing for completely different reasons. Last time, the food was nearly inedible, but the service was good. This time, the food was absolutely delicious, but the service was awful. Seems like the real fault probably lies with management. No consistency at all, other than that the last two experiences have been so disappointing in one way or another that I seriously doubt we'll be back any time soon.
Food was very good and overall staff was professional and attentive - our waitress could have done a better job.
We love baldanza for its ambience. However, each time we go back we are disappointed in the quality of the food and the service. We want to love it but they make it hard.
Everything was great. Love dining near the fireplace in winter. Salmon and duck were both superb and they gladly accommodated my request to switch sides. Love this place!
The food was very good and there was no rush! We could have a drink at the bar and we could stay at the table for a couple of hours! The service was friendly and relax! We had all the Osso Bucco and it was amazing!!!
Waited over an hour for main to come out after appetizer really slow service and quality of food has gone down.