The Beach House Restaurant & Lounge

Commentaires sur le restaurant The Beach House Restaurant & Lounge de personnes qui y ont mangé. Selon des cotes récentes.

1. D

   David VIP

   Palm Springs 1 commentaire

   2.0

   A mangé au restaurant aujourd'hui

   1. Cote globale 2
   2. Nourriture 1
   3. Service 4
   4. Ambiance 4

   Service and ambience are good, the food is poor and ridiculously overpriced
   

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2. M

   Mari

   Unspecified1 commentaire

   5.0

   Y est allé il y a 1 jour

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Excellent food and service with an amazing location. Highly recommend.
   

   The Beach House Restaurant & LoungeA répondu aujourd'hui

   Hi Mari, Thank you so much for your kind words! We're thrilled to hear you enjoyed the food, service, and ambiance. We truly appreciate your recommendation and hope to welcome you back soon! Kind Regards, Emese Williams Assistant Guest Experience Manager
   

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3. V

   Vickie

   Vancouver31 commentaires

   3.0

   Y est allé il y a 2 jours

   1. Cote globale 3
   2. Nourriture 3
   3. Service 3
   4. Ambiance 3

   We didn’t appreciate our server trying to push the most expensive items on the food and wine menus. Food was very mediocre for the price. Strange vibe in the restaurant. We sat outside in the covered patio area and thank goodness for the heaters! We also didn’t appreciate our server’s friends coming to our table and talking to our server while he was trying to help us. It was bizarre! Not in a hurry to return which is a shame as we live in the neighbourhood.
   

   The Beach House Restaurant & LoungeA répondu aujourd'hui

   Hi Vickie, Thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations, especially when it comes to service and atmosphere. What you described is certainly not in line with our standards, and we sincerely apologize for the discomfort caused. We’ll be addressing this with our team to ensure a more professional and welcoming environment for all guests. We truly value input from our local community and hope we’ll have the chance to provide a better experience in the future. Kind regards, Mariana Yurina Guest Experience Manager
   

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4. V

   Valentina

   Unspecified2 commentaires

   5.0

   Y est allé il y a 3 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Amazing Thursday vibes! This was my third Thursday night at Beach House and I absolutely love the vibe — the live music creates such a great atmosphere. Our server Ana was lovely and super attentive, even though it was only her second shift. She answered all our menu questions with ease. We tried the new aguachile and gyozas — both delicious, but the aguachile was the star of the night. We also shared a bottle of Villa Marchesi to celebrate. Great food, great service, and an even better vibe. Can’t wait to go back!
   

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5. T

   Ted

   Vancouver20 commentaires

   3.0

   Y est allé il y a 4 jours

   1. Cote globale 3
   2. Nourriture 5
   3. Service 2
   4. Ambiance 5

   Great location. Very good menu and the food was excellent.
   

   The Beach House Restaurant & LoungeA répondu aujourd'hui

   Hi Ted, Thank you for your feedback. We're glad to hear you enjoyed the location and the food, but we're truly sorry the service didn’t meet expectations. We apologize for the confusion at the host stand and for the lack of attentiveness throughout your visit. This is not the experience we aim to provide, and we’ll be reviewing your comments with our team to ensure we do better. We appreciate you bringing this to our attention. Kind regards, Mariana Yurina Guest Experience Manager
   

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6. M

   Mini

   Vancouver2 commentaires

   2.0

   Y est allé il y a 4 jours

   1. Cote globale 2
   2. Nourriture 4
   3. Service 1
   4. Ambiance 5

   In my opinion, two girls who worked at the front as a host today are not fit in to work as a host. I booked the patio ocean view table for business dinner to celebrate my big clients' birthday. I originally booked it for 4 people but the plan was changed to 6 people, so Ive been tried to contact to restaurant through several phone calls and "open table" message systems for last few days, however no one answered to anything. So I decided to ask about it at the moment. Then today when I asked to those two host girls "can we add two more people?? Can we get extra one more table for them?" these two girls saying in super blaming tones to me and my colleagues that we didnt book for 6 people so they cant give bigger tables. Which is really embarrassing on them because ive been tried to contact them so many times but no one answered. Also which host ever blamed on the customers about any stuffs? What a horrible service at $$$ restaurant?? They were not even tried to look up or check some tables for us, they just blamed on us and gone. I also was so shameful to recommended this place for tonight business dinner. I should never recommended this place. We spent over $1k tonight but it was not because we were satisfied to the restaurant, it was only for celebrating my clients birthday. I dont think we will ever come back here unless they improve the contact system and staff's manners towards customers.
   

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7. J

   Joon

   Vancouver8 commentaires

   5.0

   Y est allé le 26 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Good hospitality and I could tell they do care for you sincerely. Great job!
   

   The Beach House Restaurant & LoungeA répondu il y a 1 jour

   Hi Joon, Thank you for the kind words! We're so happy to hear that our hospitality stood out and that you felt genuinely cared for—that means everything to us. We look forward to welcoming you back again soon! Kind regards, Mariana Yurina Guest Experience Manager
   

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8. A

   A

   Vancouver2 commentaires

   5.0

   Y est allé le 25 avril 2025

   1. Cote globale 5
   2. Nourriture 4
   3. Service 5
   4. Ambiance 5

   Excellent service, agreeable menus, good value for Happy Hour . Appreciate that a reservation system is still in use as most restaurants seem to have abandoned this service. Sadly 3 mainstream anchor restaurants at shipyards in particular have been inconsistent in this regard.
   

   The Beach House Restaurant & LoungeA répondu il y a 1 jour

   Hi there, Thank you for your thoughtful review! We're glad you enjoyed the service, menu, and value during Happy Hour. We truly appreciate your recognition of our reservation system—it’s important to us to provide a reliable and seamless experience, especially when so many places are moving away from it. We hope to welcome you back again soon! Kind regards, Mariana Yurina Guest Experience Manager
   

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9. J

   Jennifer

   Vancouver3 commentaires

   4.0

   Y est allé le 25 avril 2025

   1. Cote globale 4
   2. Nourriture 5
   3. Service 4
   4. Ambiance 4

   Our meal at the Beach House was very nice. The only part of the experience that wasn't stellar was the greeting. We arrived early and wanted to change our reservation time. It took about 5 minutes before someone noticed us standing at the front desk. When we arrived for our reservation the entry area was packed with people and although we had reservations and no one else did others were seated before we were. It seems to be a problem that the entry area isn't 'manned' most of the time and that there isn't a line-of-sight from the kitchen area. Other than that our meal and service was very good. An enjoyable lunch for sure.
   

   The Beach House Restaurant & LoungeA répondu il y a 1 jour

   Hi Jennifer, Thank you for your thoughtful feedback. We're glad to hear you enjoyed your meal and the service at your table—it means a lot to us. We’re sorry, however, that your arrival experience didn’t match the rest of your visit. We truly appreciate you highlighting the issue at the host stand, and we’ll be looking into how we can improve visibility and flow at the front entrance to ensure every guest feels promptly welcomed. We hope to have the opportunity to serve you again with a seamless experience from start to finish. Kind regards, Mariana Yurina Guest Experience Manager
   

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10. OT

    Client d'OpenTable

    Vancouver1 commentaire

    5.0

    Y est allé le 24 avril 2025

    1. Cote globale 5
    2. Nourriture 5
    3. Service 5
    4. Ambiance 5

    Celebrating a Birthday 🎉 We were seated in the atrium, where the views of the beach and harbor added beautifully to the relaxed and comfortable ambiance of the restaurant. Nothing felt rushed—it was the perfect setting. The staff were incredibly attentive and courteous. They went out of their way to speak with the kitchen and arrange a special gluten-free dessert option for the birthday celebration, which was truly appreciated. Definitely planning to return soon!
    

    The Beach House Restaurant & LoungeA répondu le 26 avril 2025

    Hi there, Thank you for celebrating such a special occasion with us! We're so happy to hear you enjoyed the relaxed atmosphere, beautiful views, and the attentive service from our team. It was our pleasure to help make the birthday celebration extra special. We can't wait to welcome you back again soon! Best wishes, Mariana Yurina Guest Experience Manager
    

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