Beach House Bar and Grille
we Order food off of there gluten free menu and i was served the wrong dish according to the restaurant . They blame The Marriott hotel corporate on never updating the menu , so the so called chief thought it was ok for we to eat wheat when i have coeliac disease. I TOLD MY SERVER I HAVE THIS ILLNESS AND THE STAFF DIDN'T TAKE ME SERIOUS. I WAS SICK FOR THE NEXT 3 DAYS TO THE POINT I COULDN'T GO TO WORK. I WILL NEVER GO BACK OR TELL ANYONE TO TRY THIS PLACE IF THE HAVE A FOOD ALERGY !!!! SAD EXPERIENCE BEING THAT I JUST MOVED TO PENSACOLA
Couldn’t be better
This was our fifth time eating there during our week stay. The food was phenomenal each time however, we were a bit disappointed when we chose to celebrate our New Year’s Eve there after it being highly recommended. The 6 courses felt rushed and the waitress didn’t thoroughly explain before ordering that we were expected to order all 6 courses at the time. We enjoyed each meal, but were surprised that they were out of a bottle of wine as it was only 9 in the evening and we would think the bar would have been stocked. As we ate each course we waited to see what the midnight toast as promised on the menu would be like but were very dismayed when 11:00 pm hit and we were basically told non verbally to leave with the lights coming on and the kitchen and bar closed down. We didn’t get our champagne toast and we didn’t even get to ring in the new year. For such a new place and thought out menu for the evening we had higher expectations. In addition, I asked for another slice of dessert and was told the kitchen was closed and we couldn’t order more drinks because the bar had also closed. Most restaurants are about customer service, even if it means running to the freezer to grab an extra dessert to go.
What a fabulous night and a nice surprise. Food was delicious and our waitress was so personable and wonderful!
Our first clue to the night of disappointment was the sticky menus cover in food debris. The service was absolutely horrible. I was very hopeful for a nicer dining experience in Navarre. I came with the intentions of a lovely night out with my mother. It took twenty minutes for us to get drinks. The server never came back to check on us or get food order. We flagged down another server to request our check and left. I cannot speak to the quality of food because we were never served. Quality of Drinks were not equivalent to the price paid.
Superb service for thanksgiving day feast. Beautiful view of water and great family time together.