Batson River - Portland

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1. C

   Cruisegal

   New York Area

   20 reviews

   4.0

   20 reviews

   Dined 6 days ago

   overall4food4service3ambience4

   Overall, this was a good experience. There is a limited variety of food but the drink selections were plentiful. The service was a little slow but all servers were helpful and pleasant.

   Report
2. C

   Chris

   Columbus

   9 reviews

   3.0

   9 reviews

   Dined 6 days ago

   overall3food4service2ambience4

   Good food, great beer poor service. Waitress started off great and then would disappear. Ordered more beer and took about 30 minutes to get… it was 3pm and they weren’t busy. Beer was no longer cold but she never came back again. Guessing her shift was over so another random waiter came over about 45 minutes later to just drop off the check.

   Batson River - PortlandResponded 3 days agoHi, Chris! I'm so sorry to hear that we had a lapse in service this past week. Would you mind sending me a quick email through our website, so we can make sure this is addressed appropriately? Without candid feedback such as yours, we cannot improve, so I appreciate your willingness to share your experience with us and give us the opportunity to make it right for your next experience. Thanks again!

   Report
3. OT

   OpenTable Diner

   New England

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   overall5food4service5ambience5

   My daughters and a friend of mine for the drag queen brunch. It was fabulous

   Report
4. JC

   JimC

   New England

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   overall5food5service5ambience5

   1st time visiting the Portland location. Recommended by a friend. Great atmosphere to just hang out and relax. We tried both the local brew and homemade cocktails... very good. Service prompt and friendly. Food was excellent and just the way were ordered it.

   Report
5. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on March 12, 2023

   overall5food5service5ambience5

   So fun! We were there for drag brunch!

   Report
6. K

   Kait

   1 review

   2.0

   1 review

   Dined on March 11, 2023

   overall2food5service1ambience5

   I went there with a group of friends to celebrate a birthday this past Saturday. We made a reservation 3 weeks in advance for 8 people. When we arrived they sat us at a table with 6 chairs. They eventually got us one more, but one member of our party had to stand all through dinner! Our server was TERRIBLE! After a brief “hi” he said to us was that it would be a 20% auto gratuity but you can always tip more on that. What did not say is that we couldn’t do separate checks. At that moment he got our drink and appetizer order and about ten minutes later we got our apps from another employee but our drinks still hadn’t come. It took almost 20 minutes to get our drinks. When our drinks arrived he took our food order and that’s the last time we saw him until he came to drop off a check. We’re having a birthday dinner and only got one round of drinks- we would’ve loved another round and maybe even dessert cocktails. He didn’t even ask if we wanted a dessert! We told him and marked on our reservation that we were there for a birthday. Unacceptable! When it came time for the check we asked for them separate, which he scoffed at. This is a nice enough restaurant that you can offer separate checks or respectfully let us know you have a policy that doesn’t allow it. He went out of his way to make sure we knew it was a 20% auto gratuity but didn’t ask if we wanted separate checks or tell us he couldn’t do it. Clearly he saw 8 people and saw dollar signs- no need to give good service when the tip is guaranteed. Sad to say we will not be back. We stopped at Sicilian Table on our way home for dessert and cocktails and had a wonderful experience. Wish we didn’t have to go somewhere else to get a birthday dessert but glad we ended the night on a much better note.

   Batson River - PortlandResponded 7 days agoThank you for reaching out about your recent experience with us. Situations like this are incredibly important for us to know about, so that we can provide coaching to our staff to improve the guest experience. Looking at your reservation, it is shocking to hear that this particular server did not hit the expected standards we strive for with our service, as he receives many accolades from other guests. I hope you can afford us an off night and give us another shot in the future.

   Report
7. c

   cathyl

   1 review

   5.0

   1 review

   Dined on March 11, 2023

   overall5food5service5ambience5

   Beautiful place, excellent service, food was delicious.. we both had the scallops… one of the best entrees we have ever had ! Well done!

   Batson River - PortlandResponded 7 days agoThat is amazing to hear! We look forward to seeing you again soon!

   Report
8. OT

   OpenTable Diner

   New England

   1 review

   5.0

   1 review

   Dined on March 11, 2023

   overall5food5service4ambience5

   Chose Batson River Portland for a Bridesmaid brunch. We enjoyed the atmosphere and the cocktails and food were great! Staff was accommodating as we did linger at our table talking and planning for quite some time after our bill was payed. Being a bunch of “20 something’s” we really enjoyed the early 2000’s playlist and the overall experience was a lot of fun.

   Report
9. R

   Roxie

   1 review

   5.0

   1 review

   Dined on March 9, 2023

   overall5food5service5ambience5

   Great place to eat. Best burger ever. Atmosphere is over the top. Food was served fast and wait staff really nice. Overall one of the best places around.

   Batson River - PortlandResponded 7 days agoThank you for your kind words, Roxie!

   Report
10. N

    Nativeoldfart

    New England

    3 reviews

    5.0

    3 reviews

    Dined on March 9, 2023

    overall5food5service5ambience5

    Will return for sure

    Report
11. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on March 5, 2023

    overall5food5service5ambience5

    A wonderful setting to gather with friends and enjoy the atmosphere, creative drinks, and tasty bites. The perfect setting for a birthday celebration with lifetime friends. Can’t wait to go back.

    Report
12. DC

    DebbieC

    New England

    1 review

    3.0

    1 review

    Dined on March 5, 2023

    overall3food4service4ambience1

    The food was great and the drag brunch was super fun but the microphone/speaker was WAY WAY WAY too loud. Could not talk with tablemates and left with a headache.

    Batson River - PortlandResponded 7 days agoI am so happy to hear that you enjoyed drag brunch! We corrected the unfortunate technology malfunctions and hope you join us again soon to improve your feedback on the space. Thank you for your feedback!

    Report
13. BS

    BarbaraS

    New England

    2 reviews

    5.0

    2 reviews

    Dined on March 3, 2023

    overall5food5service5ambience5

    Love Batson River! Restaurant week menu was perfect. The ambience is always so fun & cozy.

    Report
14. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on February 22, 2023

    overall4food4service5ambience4

    Food was good, but was quite disappointed in the cost of apps vs. size of what we got.

    Report
15. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on February 22, 2023

    overall5food5service5ambience5

    Outstanding!!

    Report
16. RB

    RBOW

    London

    17 reviews

    2.0

    17 reviews

    Dined on February 19, 2023

    overall2food2service5ambience2

    We usually love it here. However, this evening was an exception, except for the great service and cocktails. First, it was as loud, our louder, than any bar to which I have gone. We couldn't carry on a conversation, which was really disappointing. Generally, I don't pay attention to the type of music being played, but some of the rap/hip-hop was irritating. I do attribute some of this to the fact that we were having dinner during Happy Hour, but if you want to be just a bar then don't serve food. We (four) shared the broccolini, brussels, and corn bread and myself and friend had the beet salad for an entree. The salad was extremely salty and drowning in oil; it was awful. The corn bread was fried and almost black. The brussels were drowning in the balsamic. The broccolini was OK; just OK. I'm very sorry to post such a negative review but such was our experience. Like I said, though, the service was awesome and the decor really lively and fun.

    Report
17. PP

    PortlandPapi

    1 review

    5.0

    1 review

    Dined on February 19, 2023

    overall5food5service5ambience5

    Our waitress was great! Food and drink was great too!

    Report
18. MS

    MarkS

    New England

    16 reviews

    5.0

    16 reviews

    Dined on February 17, 2023

    overall5food5service5ambience3

    Had a great time. The food was good and the service was great. We went upstairs to play darts and Foosball - the game area was quite neglected. The equipment was in poor shape, no Foosball (we asked and it was "lost"). There was no wait staff regarding drinks upstairs. We love this place and will definitely come back, but the game area is usually a lot of fun after dinner... not so much this time. It would take minimal effort to make this right.

    Report
19. D

    Dineoutoften

    New England

    6 reviews

    4.0

    6 reviews

    Dined on February 12, 2023

    overall4food4service4ambience5

    Good food good service great atmosphere

    Report
20. K

    Kelly

    New England

    2 reviews

    5.0

    2 reviews

    Dined on February 9, 2023

    overall5food4service5ambience5

    I love the ambiance. It’s got a great aesthetic and is very cozy. Service is great. Somewhat limited menu, it would be nice to have a few more choices of entree.

    Report
21. MW

    MaureenW

    Charleston

    3 reviews

    5.0

    3 reviews

    Dined on February 5, 2023

    overall5food5service5ambience5

    Everything was great. The only downfall was the level of smoke. For some reason, the smoke was much greater than normal and we had 2 asthmatics who were having a tough time breathing.

    Report
22. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on February 5, 2023

    overall2food3service2ambience3

    Food was good but portion for price not great. Service was not great. Also 4 main dishes was limiting.

    Report
23. SB

    StephenB

    Northern MI

    9 reviews

    5.0

    9 reviews

    Dined on January 31, 2023

    overall5food4service5ambience5

    Server Anthony was awesome. Limited food menu but still very good for what was had.

    Report
24. MW

    MaureenW

    Charleston

    4 reviews

    5.0

    4 reviews

    Dined on January 29, 2023

    overall5food5service5ambience5

    First time at BR & it was so enjoyable, already made reservations for next Sunday !!

    Report
25. OT

    OpenTable Diner

    New England

    1 review

    5.0

    1 review

    Dined on January 28, 2023

    overall5food5service5ambience5

    It was our first time at Batson and it didn’t disappoint! Pua was such great server-personable, fun and really made us feel special. The vibe of the place was spectacular! LOVED the wood burning fireplace. Drinks were different and delicious! Food was was flavorful and the options plentiful.

    Report
26. G

    Gwenivere

    New York Area

    2 reviews

    3.0

    2 reviews

    Dined on January 24, 2023

    overall3food3service1ambience5

    I've been here about 5-6 times now and every time the service is absolutely horrible. Not only is it incredibly slow, but there seems to be NO bussers ever working, our table was messy after rounds of shared plates and never cleared properly. My elder father in law spilled a drink and no one bothered to come over and assist cleaning it, I had to ask eventually, and the young server spilled on my partner. They don't seem to care or value service, no offers on drink refills, and infrequent check ins to the table on the food. You'd think they'd want to increase profits and refill drinks at the bare minimum. And it wasn't even busy! We went on a Tuesday night in January. Very consistently disappointing since the ambiance is nice and food is decent. Everyone working is very young and seems like they'd rather be somewhere else. Batson River please up your game and don't lean on your decor for business.

    Report
27. OT

    OpenTable Diner

    New England

    1 review

    5.0

    1 review

    Dined on January 24, 2023

    overall5food4service4ambience5

    Loved the ambiance! Food was great. Would have preferred to be seated out in the dining room to soak in the beauty of the place but we were seated in one of the private tables that could be closed off if desired. Waiter was friendly but a bit slow. Could have been more attentive, Will definitely be back!

    Report
28. JM

    JdMa

    Philadelphia

    64 reviews

    vip
    5.0

    64 reviews

    Dined on January 21, 2023

    overall5food5service5ambience5

    Excellent atmosphere and service. Food is absolutely amazing and simple.

    Report
29. OT

    OpenTable Diner

    New England

    1 review

    1.0

    1 review

    Dined on January 14, 2023

    overall1food1service1ambience1

    I wanted to love this spot but the service is the absolute worst I have ever experienced. The decor is so fun unique and a decent menu but the staff is so rude. My third attempt and will NEVER go back. We reserved a table of 12 at 8 pm to celebrate a milestone 40th birthday and we're asked to leave after first round of drinks for being too loud. The manager charged us for all the food that was not delivered nor did we have a chance to eat. I was humiliated and manager handling the situation completely unprofessionally. Do NOT go to this restaurant.

    Report
30. M

    Mainegirl

    New England

    7 reviews

    4.0

    7 reviews

    Dined on January 13, 2023

    overall4food4service4ambience5

    Beautiful restaurant, casual dinning. Pizza and salad was great.

    Report
31. SR

    SandraR

    New England

    40 reviews

    vip
    5.0

    40 reviews

    Dined on January 8, 2023

    overall5food5service5ambience5

    The wait staff, and the host and hostess we’re great! Friendly, and very service oriented. The food was delicious … especially the corn bread!!

    Report
32. BV

    BethV

    New England

    1 review

    5.0

    1 review

    Dined on January 6, 2023

    overall5food5service5ambience5

    Great place to celebrate or go for atmosphere. If you like hunting lodges & want to feel like you came in from the cold. Field stone fireplace, leather, wood stacks & antlers on the walls. Food was excellent & drinks delicious. Wait staff was attentive & happy.

    Report
33. CC

    CarleenC

    New England

    3 reviews

    5.0

    3 reviews

    Dined on January 1, 2023

    overall5food5service5ambience5

    We went on the last day of the Christmas decor. Great atmosphere. We started with the burrata - perfect crostini toast and great flavors. I had an out of this world pumpkin bread French toast! Also had a fun spicy chai mule. Very festive.

    Report
34. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service5ambience5

    My moms 100th birthday. Brunch was great!

    Report
35. AH

    AmandaH

    New England

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service4ambience5

    Decor was amazing! Great table. Amazing drinks! Food was delish too! Will visit again!

    Report
36. MW

    MaryW

    Tahoe

    6 reviews

    vip
    5.0

    6 reviews

    Dined on December 30, 2022

    overall5food5service5ambience5

    Great night with friends

    Report
37. OT

    OpenTable Diner

    New England

    7 reviews

    5.0

    7 reviews

    Dined on December 29, 2022

    overall5food5service4ambience5

    Love love this place at Christmas time! Just beautiful!

    Report
38. j

    jenr

    1 review

    5.0

    1 review

    Dined on December 27, 2022

    overall5food5service5ambience5

    Our waiter was wonderful, food was delicious and fast. The fire and ambiance are next level

    Report
39. KH

    KatieH

    New England

    13 reviews

    5.0

    13 reviews

    Dined on December 27, 2022

    overall5food4service4ambience5

    My second time visiting during the 2022 holiday season. The decorations and holiday-themed cocktails are so much fun. I loved the Cindy Lou Who (pomegranate margarita). Great steak frites. My husband enjoyed a pizza.

    Report
40. OT

    OpenTable Diner

    Unspecified

    1 review

    3.0

    1 review

    Dined on December 24, 2022

    overall3food5service4ambience5

    We were rushed out as soon as we arrived for our reservations and ask for last call once we got first drink. So unfortunate to be rushed out when we had 6 people and 4 from out of town. We had to have only one drink and dinner in less than an hour!

    Report