Bar 31 - Shangri-La at The Shard
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Tue, Wed 11:00–22:00
We arrived at Bar 31 on time, we had to wait for 15 minutes to be seated even though we had booked 3 weeks in advance and when we were seated the table was not made up for the correct number of people. This was a special birthday for a family member and there was nothing special about it. The service was unbelievably poor and the staff were on their mobile phones while serving. We will not be returning.
Sehr unfreundlicher Empfang. Wir haben uns dann für ein anderes Restaurant entschieden.
Thought it was on 31st floor- it was under escalators of station!
Very disappointed at the service provided. Waited for almost 1 hr 30 and still was not provided a table for my friend’s birthday. Will not be coming back.
Bottom of the shard, tables and chairs like a canteen. No ambience. Like a drop in for tired tourists who don’t want to wait in the rain for the shard. Food was good but not good to visit as a hot spot in London.
I reserved a table here before a dinner in Borough for my Dad's birthday. We booked well in advance but we were still given a table right at the back, by the toilets and the free tap water table so were surrounded by people coming and going and the football was on the screens above us - not exactly classy or ambient.
The bar is branded by Veuve Cliquot and has all the posters, umbrellas outside etc., so I ordered a bottle of champagne, which cost £65 (a lot of money to me) and was served warm (opened and poured before I could protest). It had not been on ice at all and was undrinkable, the staff member poured enormous glasses for us knowing that it was warm and then put the bottle on ice and left it with us, we had to try and pour it back in the bottle and wait for it to cool. 30 mins later and it was still nowhere near cold enough but we had to drink it and rush off. The staff member seemed confused when we complained and just put more ice in the ice bucket. For £65 and at a location such as the Shard, I expect better service and staff knowledge, e.g. a friend paid a similar price for a bottle of champagne for us at The Ned the previous Friday and it was served ice cold, in pre-frosted crystal glasses and I was invited to taste before it was poured. Not to sound like a snob - I rarely buy champagne but happened to be celebrating twice - but it is not unreasonable to expect that staff know how to serve drinks and communicate with you if there are any issues with what you have ordered. Don't bother going - I won't be returning.
Great bar but the live music was very loud so prevented ease of having a conversation. Self service bar ordering and paying is good however you should not be charging service charge on top when you’ve had to get everything yourself!
Good for a casual drink and snacks after work. Wine and aperol spritz were good.
Good place to meet, but I’d probably have one drink and move on
The website showed a picture of a great view high up in the Shard. Bar 31 is on the first floor...very disappointing and simply a shameful/deceiving way to attract customers.
We went there, because on the menu online you can read a few of vegetarian meals, but those are only served untill 3 pm. I asked for some vegetarian tapas and they responded with "olives". We left the place, so sorry for that. In addition, online you see the bar is located at the 31t floor, but you find on the ground floor.
Falsely advertised, it’s actually on the ground floor of the shard with no view. Stayed for a drink, tables were dirty and a limited selection of drinks definitely not worthy. Front of house staff very nice and managed to get us a last minute table at Gong on the 53rd floor, great service and views would highly recommend booking a table there.
Complete disappointment. Had booked it because I thought it was on a high floor at the Shard. In fact it is ground floor, furthermore it looks like a glorified Starbucks. Did not bother to actually sit there
A couple of glasses of champagne in the sunshine whilst catching up with a friend is always a good way to start an evening.
The only suggestion I’d give is that if someone asks the guy outside if they can order from him, rather than saying no, say it’s champagne only as if would have saved me queuing up after asking.
The guy on the guitar was great and a lovely addition.
Arrived at Bar 31 expecting a nice romanic date with my partner only to find the football was playing, un-engaging staff, and a cue to order food which is something I did not expect. Not a great atmosphere, so decided to go to one of the restaurants on level 32.
Staff was amazing and very accommodating. Had drinks and light bites there while waiting to be seated at the GŎNG (which was a different level of pretentious) and food was super tasty. Cool, chill ambiance. Not much of a view but we caught a few last tunes from a live performance - lovely time!
Was closed the date you confirmed a table reservation for me. The staff at the shard managed to get us a table at the Gong bar instead because we travelled down from Yorkshire. So overall dissapointed with your booking for a bar that is closed on Mondays!
After accidentally booking Bar 31 instead of the Gong, the service was incredible as explained my mistake and they called through to the Gong Bar to change our reservation after trying to rebook online with no luck. I had a lovely beverage whilst waiting for our reservation to be changed. All the staff we encountered were so helpful and accommodating.
Lovely little cafe on the ground floor and a good meeting place to catch up.