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BANYAN TREE GRILL - Fairmont El San Juan Hotel, Carolina, PR

BANYAN TREE GRILL - Fairmont El San Juan Hotel

4.0
4
69 Reviews
$30 and under
Burgers
A Resort Clubhouse style restaurant & bar embracing our historic Banyan Tree dating from over 300 years at Fairmont El San Juan Hotel’s surroundings and pools. Enjoy comfort food from around the world including tacos, burgers and our local empanadas; worldly and with an approachable touch of our heritage flavors.


ALL GUESTS MUST PROVIDE VALID VACCINATION CARD/ OR NEGATIVE COVID TEST WITHIN 72 HOURS TO ENTER THE PROPERTY, PER PUERTO RICO EXECUTIVE ORDER LAW. THANK YOU!

Not available on OpenTable

Unfortunately, this restaurant is not on the OpenTable reservation network.

If you like, we'll notify you by email if this restaurant joins.


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Additional information

  • Dining style
    Casual Dining
  • Price
    $30 and under
  • Cuisines
    Burgers, Comfort Food, American
  • Hours of operation
    Mon, Tue, Thu–Sun 12:00 pm–12:00 am Wed 12:00 pm–10:00 pm
  • Phone number
    (787) 791-1000
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Resort Casual
  • Catering
    Book your private event, or large party with us at Banyan Tree Grill. Our events team will handle directly any of your catering needs. For parties over 15 guests, or a restaurant buy-out please email: Tara.Dickie@Fairmont.com
  • Private party facilities
    Book your private event, or large party with us at Banyan Tree Grill. Our events team will handle directly any of your catering needs. For parties over 15 guests, or a restaurant buy-out please email: Tara.Dickie@Fairmont.com
  • Neighborhood
    Isla Verde / Carolina
  • Cross street
    Isla Verde Avenue
  • Parking details
    Self-parking 1 hr free and Valet available at $15 per vehicle with restaurant validation.
  • Additional
    Bar/Lounge, Beer, Cocktails, Counter Seating, Entertainment, Full Bar, Gluten-free Options, Happy Hour, Kosher, Late Night, Outdoor Smoking Area, Patio/Outdoor Dining, Patio/Outdoor Dining, Vegan, View, Weekend Brunch, Wine

What 69 people are saying

Overall ratings and reviews

4.0
4 based on all time ratings
  • 4Food
  • 4Service
  • 4.2Ambience
  • 3.8Value

NoiseModerate

69 Reviews
  1. OpenTable Diner

    San Francisco

    14 reviews

    vip
    1.0

    14 reviews

    Dined on July 17, 2022

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Booked “Endless Brunch” which didn’t exist.

    Is this helpful?

  2. Judezuf

    Las Vegas

    3 reviews

    vip
    2.0

    3 reviews

    Dined on March 16, 2022

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 4
    Service was horrible . Didn't get our food for an hour. Others around us had come and gone.

    Is this helpful?

  3. Dancinglady

    Greater Boston

    7 reviews

    1.0

    7 reviews

    Dined on January 18, 2022

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    We went and it seemed that the bar was done for the day. One staff tried to find someone to serve us but didn’t have the luck. We tried Cana but also could not find any one to help. We ended up eating back at our own hotel bar.

    Is this helpful?

  4. CBCB

    Atlanta Metro

    7 reviews

    3.0

    7 reviews

    Dined on December 30, 2021

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4
    Too expensive for

    Is this helpful?

  5. ExUWS

    New York City

    5 reviews

    vip
    1.0

    5 reviews

    Dined on December 27, 2021

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Ran out of food. Closed early. Ignored our resy. Disaster.

    Is this helpful?

  6. OpenTable Diner

    New York City

    4 reviews

    vip
    1.0

    4 reviews

    Dined on December 27, 2021

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    We should up at 8:05 for an 8:15 reservation . After wandering around trying to find the grill area and being directed twice incorrectly we finally found a bartender who told us there were no tables for 5 available. We also were told food was very slow and it would be about 10pm before we could get food but we could order room service. Waste of our time .

    Is this helpful?

  7. OpenTable Diner

    Cleveland

    2 reviews

    3.0

    2 reviews

    Dined on December 27, 2021

    1. Overall 3
    2. Food 1
    3. Service 2
    4. Ambience 4
    1 hour and thirty minutes to be served two burnt hamburgers not even the ones we ordered from the menu. The ironic thing was the hummus came out 20 minutes after the burgers. Absolutely horrible. I have been to two Fairmont properties in less then a month and the food in scotsdale and Puerto Rico is one step below dog food.

    Is this helpful?

  8. MACDINE

    Greater Boston

    6 reviews

    4.0

    6 reviews

    Dined on December 14, 2021

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5
    Great location and relaxing atmosphere with a good grill menu.

    Is this helpful?

  9. OpenTable Diner

    Caribbean

    2 reviews

    5.0

    2 reviews

    Dined on December 6, 2021

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Girls Trip

    Is this helpful?

  10. OpenTable Diner

    Fort Lauderdale

    1 review

    2.0

    1 review

    Dined on September 30, 2021

    1. Overall 2
    2. Food 2
    3. Service 5
    4. Ambience 3
    Food is expensive

    Is this helpful?

  11. OpenTable Diner

    Baltimore

    9 reviews

    2.0

    9 reviews

    Dined on August 18, 2021

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 4
    Food was BAD, and for that price, seemed even worse! One dish was so bad we actually sent it back (made my daughter nearly sick). But food that is 30.00 a dish (for a burger or fish tacos) should be far beyond passable - and that was the best of the dishes we got. Service was nice, but slow and inaccurate with orders. Nothing except the location was exceptional, including the 17.00 drinks (!). Save your money and go elsewhere.

    Is this helpful?

  12. OpenTable Diner

    New York City

    3 reviews

    4.0

    3 reviews

    Dined on August 1, 2021

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Food and drinks were good but expensive

    Is this helpful?

  13. OpenTable Diner

    Atlanta Metro

    1 review

    5.0

    1 review

    Dined on June 28, 2021

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent service. Avocado toast appetizer was amazing!!

    Is this helpful?

  14. HelenD

    Dallas

    3 reviews

    vip
    5.0

    3 reviews

    Dined on June 19, 2021

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3
    Outstanding food for a poolside restaurant. Expensive, but that is to be expected given the location. 5 star service from Veronica.

    Is this helpful?

  15. OpenTable Diner

    Caribbean

    1 review

    5.0

    1 review

    Dined on June 15, 2021

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    It was awesome!

    Is this helpful?

  16. DianaB

    Denver

    30 reviews

    vip
    5.0

    30 reviews

    Dined on June 13, 2021

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Food was amazing! The service was outstanding and our waiter was great!

    Is this helpful?

  17. OpenTable Diner

    New York City

    1 review

    1.0

    1 review

    Dined on June 6, 2021

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Waste of time

    Is this helpful?

  18. OpenTable Diner

    New York City

    1 review

    1.0

    1 review

    Dined on May 16, 2021

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 2
    Had reservations for 9, got the run around wasn’t seated for an hour. Food came an hour after ordered & we were rushed out due to closing.

    1 person found this helpful

  19. JasonV

    Tampa

    10 reviews

    1.0

    10 reviews

    Dined on May 13, 2021

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 1
    Absolutely horrible if I could leave a worse rating I would. This was some chairs around a pool deck with 1 waiter and no hostess. We sat for over 20 mins before being acknowledged. Then over an hour for 2 hamburgers and chicken tenders. Our bill was $90 for 3 sodas and the food. Waiter was horrible!!

    Is this helpful?

  20. OpenTable Diner

    Caribbean

    10 reviews

    4.0

    10 reviews

    Dined on May 9, 2021

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4
    Service could be better. The Food was amazing overall!

    Is this helpful?

  21. OpenTable Diner

    New York City

    11 reviews

    4.0

    11 reviews

    Dined on May 8, 2021

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4
    Friendly service, good location near pool. Good menu options, a little pricey but expected for a resort. Food was good quality.

    Is this helpful?

  22. NealD

    Washington DC

    30 reviews

    2.0

    30 reviews

    Dined on April 23, 2021

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 1
    This is in the Fairmont Hotel. The prices are way too high for the quality of food and drinks. It seems that staffing is low, so you will wait for service, food, and drinks.

    Is this helpful?

  23. RiyaK

    Greater Boston

    1 review

    1.0

    1 review

    Dined on April 15, 2021

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Very bad service, asked to be served 3 times. No hospitality.

    Is this helpful?

  24. OpenTable Diner

    San Antonio

    2 reviews

    vip
    5.0

    2 reviews

    Dined on April 9, 2021

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We were on our honeymoon and wanted some food during our break from a long day at the beach. We made it for happy hour so that was a pleasant surprise! The food was great and our server was very helpful and accommodating!

    Is this helpful?

  25. OpenTable Diner

    New York City

    19 reviews

    vip
    5.0

    19 reviews

    Dined on March 31, 2021

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Food and service was amazing

    Is this helpful?

  26. Happytoeat

    San Diego

    7 reviews

    3.0

    7 reviews

    Dined on March 26, 2021

    1. Overall 3
    2. Food 4
    3. Service 5
    4. Ambience 3
    Our server has been great all week but everything is just slow on the property right now. Not a huge menu selection and prices are expensive - my teenage son ordered the fish fry meal and it was one small fillet on a pound of fries. He probably could have eaten three times the fish they gave us. Avocado cauliflower crusted flatbread is delicious.

    Is this helpful?

  27. OpenTable Diner

    Baltimore

    14 reviews

    1.0

    14 reviews

    Dined on March 22, 2021

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 5
    Beautiful setting, great view, but we’re short staffed.

    Is this helpful?

  28. ArtDub

    Atlanta Metro

    22 reviews

    vip
    2.0

    22 reviews

    Dined on March 12, 2021

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 4
    We had eaten here before, but this time the service was incredibly slow. We had a late reservation (8:30pm), since we were picking up someone from the airport who had just arrived in town. They were not busy outside, but we waited a long time to receive our appetizers. We finally flagged someone down to check on our appetizers, and went ahead and ordered, thinking it would take just as long for the entrees. Naturally, our entrees came out before we had finished the appetizers that arrived about an hour after ordering. While the food was really good, the service just made us not likely to return.

    Is this helpful?

  29. OpenTable Diner

    San Francisco

    2 reviews

    1.0

    2 reviews

    Dined on February 26, 2021

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 3
    Food was bleh

    Is this helpful?

  30. doctorrod

    New York City

    19 reviews

    3.0

    19 reviews

    Dined on February 21, 2021

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 4
    Waiter forgot to place the orders. Long delay.

    Is this helpful?

  31. OpenTable Diner

    Caribbean

    4 reviews

    vip
    2.0

    4 reviews

    Dined on February 15, 2021

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 5
    Had a very bad experience. Food took hour and a half and was so overpriced for what we had. I was charged 6 dollars for soda water and 17 for a Greek salad of chickpeas tomatoes and cucumber. Disappointing. Much better to order in if staying at this hotel

    2 people found this helpful

  32. georgec

    New York City

    1 review

    1.0

    1 review

    Dined on February 14, 2021

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Prepaid for a Valentines Day Meal and the restaurant has been out of business for some time. OpenTable is impossible to contact anyone in getting a refund. Complete SCAM.

    2 people found this helpful

  33. TeresaG

    Caribbean

    2 reviews

    4.0

    2 reviews

    Dined on February 13, 2021

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Good place to relax

    Is this helpful?

  34. ashlil

    Dallas

    15 reviews

    4.0

    15 reviews

    Dined on February 7, 2021

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5
    Great views but overpriced food.

    Is this helpful?

  35. OpenTable Diner

    New York City

    1 review

    5.0

    1 review

    Dined on February 6, 2021

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Hermoso el lugar

    Is this helpful?

  36. NestorC

    Caribbean

    2 reviews

    4.0

    2 reviews

    Dined on February 4, 2021

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4
    Exelent food, but only one guy to attend. He do his best!!👍

    Is this helpful?

  37. ksddoesdc

    New York City

    8 reviews

    vip
    1.0

    8 reviews

    Dined on January 24, 2021

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    This food was honestly horrible it was not even edible everyone was screaming and yelling you couldn’t even get a table to save your life everyone was just dismissive and rude horrible experience I would never recommend my worst enemy to go

    2 people found this helpful

  38. zoey

    Caribbean

    5 reviews

    3.0

    5 reviews

    Dined on January 5, 2021

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 4
    As a regular I always come to this spot cause the food is really good, in this aspect I was not disappointed (the wings are amazing) but the service was so extremely underwhelming I can’t say that I will be returning. Half an hour wait for drinks (during a happy hour time) and I was overcharged for no particular reason. I’m still waiting for my money to be returned.

    1 person found this helpful

  39. N122345park

    New York City

    23 reviews

    4.0

    23 reviews

    Dined on January 1, 2021

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5
    Casual low key menu. Good for just wanting to sit outside have some food and drinks in a casual outdoor nice setting!

    Is this helpful?

  40. Celid

    Caribbean

    2 reviews

    5.0

    2 reviews

    Dined on December 31, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    La atención desde la entrada fue excelente con muchas medidas de seguridad contra Covid19 . Estacionamiento gratis. La comida muy buena, la cerveza estaba caliente

    Is this helpful?

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
    • Contactless payment available

FAQs

BANYAN TREE GRILL - Fairmont El San Juan Hotel is rated 4 stars by 69 OpenTable diners.

Not available on OpenTable

Unfortunately, this restaurant is not on the OpenTable reservation network.

If you like, we'll notify you by email if this restaurant joins.


Is this your restaurant?
Claim this listing
Google Map for BANYAN TREE GRILL - Fairmont El San Juan Hotel

6063 Ave Isla Verde, Carolina, PR 00979

Additional information

  • Cross street
    Isla Verde Avenue
  • Neighborhood
    Isla Verde / Carolina
  • Hours of operation
    Mon, Tue, Thu–Sun 12:00 pm–12:00 am Wed 12:00 pm–10:00 pm
  • Price
    $30 and under
  • Cuisines
    Burgers, Comfort Food, American
  • Dining style
    Casual Dining
  • Dress code
    Resort Casual
  • Parking details
    Self-parking 1 hr free and Valet available at $15 per vehicle with restaurant validation.
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Additional
    Bar/Lounge, Beer, Cocktails, Counter Seating, Entertainment, Full Bar, Gluten-free Options, Happy Hour, Kosher, Late Night, Outdoor Smoking Area, Patio/Outdoor Dining, Patio/Outdoor Dining, Vegan, View, Weekend Brunch, Wine
  • Phone number
    (787) 791-1000
  • Catering
    Book your private event, or large party with us at Banyan Tree Grill. Our events team will handle directly any of your catering needs. For parties over 15 guests, or a restaurant buy-out please email: Tara.Dickie@Fairmont.com
  • Private party facilities
    Book your private event, or large party with us at Banyan Tree Grill. Our events team will handle directly any of your catering needs. For parties over 15 guests, or a restaurant buy-out please email: Tara.Dickie@Fairmont.com
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