BANYAN TREE GRILL - Fairmont El San Juan Hotel

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1. J

   Judezuf

   Las Vegas

   3 reviews

   vip
   2.0

   3 reviews

   Dined on March 16, 2022

   overall2food4service1ambience4

   Service was horrible . Didn't get our food for an hour. Others around us had come and gone.

   Report
2. D

   Dancinglady

   New England

   6 reviews

   vip
   1.0

   6 reviews

   Dined on January 18, 2022

   overall1food1service1ambience1

   We went and it seemed that the bar was done for the day. One staff tried to find someone to serve us but didn’t have the luck. We tried Cana but also could not find any one to help. We ended up eating back at our own hotel bar.

   Report
3. CB

   CBCB

   Atlanta

   5 reviews

   vip
   3.0

   5 reviews

   Dined on December 30, 2021

   overall3food3service3ambience4

   Too expensive for

   Report
4. EU

   ExUWS

   New York Area

   4 reviews

   1.0

   4 reviews

   Dined on December 27, 2021

   overall1food1service1ambience1

   Ran out of food. Closed early. Ignored our resy. Disaster.

   Report
5. OT

   OpenTable Diner

   New York Area

   1 review

   1.0

   1 review

   Dined on December 27, 2021

   overall1food1service1ambience1

   We should up at 8:05 for an 8:15 reservation . After wandering around trying to find the grill area and being directed twice incorrectly we finally found a bartender who told us there were no tables for 5 available. We also were told food was very slow and it would be about 10pm before we could get food but we could order room service. Waste of our time .

   Report
6. OT

   OpenTable Diner

   Cleveland

   2 reviews

   3.0

   2 reviews

   Dined on December 27, 2021

   overall3food1service2ambience4

   1 hour and thirty minutes to be served two burnt hamburgers not even the ones we ordered from the menu. The ironic thing was the hummus came out 20 minutes after the burgers. Absolutely horrible. I have been to two Fairmont properties in less then a month and the food in scotsdale and Puerto Rico is one step below dog food.

   Report
7. MA

   MACDINE

   New England

   5 reviews

   4.0

   5 reviews

   Dined on December 14, 2021

   overall4food4service4ambience5

   Great location and relaxing atmosphere with a good grill menu.

   Report
8. OT

   OpenTable Diner

   Caribbean

   1 review

   5.0

   1 review

   Dined on December 6, 2021

   overall5food4service5ambience5

   Girls Trip

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9. OT

   OpenTable Diner

   Fort Lauderdale

   1 review

   2.0

   1 review

   Dined on September 30, 2021

   overall2food2service5ambience3

   Food is expensive

   Report
10. OT

    OpenTable Diner

    Baltimore

    7 reviews

    2.0

    7 reviews

    Dined on August 18, 2021

    overall2food2service2ambience4

    Food was BAD, and for that price, seemed even worse! One dish was so bad we actually sent it back (made my daughter nearly sick). But food that is 30.00 a dish (for a burger or fish tacos) should be far beyond passable - and that was the best of the dishes we got. Service was nice, but slow and inaccurate with orders. Nothing except the location was exceptional, including the 17.00 drinks (!). Save your money and go elsewhere.

    Report
11. OT

    OpenTable Diner

    New York Area

    2 reviews

    4.0

    2 reviews

    Dined on August 1, 2021

    overall4food4service4ambience4

    Food and drinks were good but expensive

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12. OT

    OpenTable Diner

    Atlanta

    1 review

    5.0

    1 review

    Dined on June 28, 2021

    overall5food5service5ambience5

    Excellent service. Avocado toast appetizer was amazing!!

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13. HD

    HelenD

    Dallas

    3 reviews

    vip
    5.0

    3 reviews

    Dined on June 19, 2021

    overall5food5service5ambience3

    Outstanding food for a poolside restaurant. Expensive, but that is to be expected given the location. 5 star service from Veronica.

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14. OT

    OpenTable Diner

    Caribbean

    1 review

    5.0

    1 review

    Dined on June 15, 2021

    overall5food5service5ambience5

    It was awesome!

    Report
15. DB

    DianaB

    Denver

    22 reviews

    vip
    5.0

    22 reviews

    Dined on June 13, 2021

    overall5food5service5ambience5

    Food was amazing! The service was outstanding and our waiter was great!

    Report
16. OT

    OpenTable Diner

    New York Area

    1 review

    1.0

    1 review

    Dined on June 6, 2021

    overall1food1service1ambience1

    Waste of time

    Report
17. OT

    OpenTable Diner

    New York Area

    1 review

    1.0

    1 review

    Dined on May 16, 2021

    overall1food5service1ambience2

    Had reservations for 9, got the run around wasn’t seated for an hour. Food came an hour after ordered & we were rushed out due to closing.

    Report
18. JV

    JasonV

    Tampa

    9 reviews

    vip
    1.0

    9 reviews

    Dined on May 13, 2021

    overall1food1service2ambience1

    Absolutely horrible if I could leave a worse rating I would. This was some chairs around a pool deck with 1 waiter and no hostess. We sat for over 20 mins before being acknowledged. Then over an hour for 2 hamburgers and chicken tenders. Our bill was $90 for 3 sodas and the food. Waiter was horrible!!

    Report
19. OT

    OpenTable Diner

    Miami

    5 reviews

    4.0

    5 reviews

    Dined on May 9, 2021

    overall4food5service3ambience4

    Service could be better. The Food was amazing overall!

    Report
20. OT

    OpenTable Diner

    New York Area

    11 reviews

    4.0

    11 reviews

    Dined on May 8, 2021

    overall4food5service4ambience4

    Friendly service, good location near pool. Good menu options, a little pricey but expected for a resort. Food was good quality.

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21. ND

    NealD

    Washington DC

    29 reviews

    2.0

    29 reviews

    Dined on April 23, 2021

    overall2food2service3ambience1

    This is in the Fairmont Hotel. The prices are way too high for the quality of food and drinks. It seems that staffing is low, so you will wait for service, food, and drinks.

    Report
22. OT

    OpenTable Diner

    New England

    1 review

    1.0

    1 review

    Dined on April 15, 2021

    overall1food1service1ambience1

    Very bad service, asked to be served 3 times. No hospitality.

    Report
23. OT

    OpenTable Diner

    San Antonio

    1 review

    5.0

    1 review

    Dined on April 9, 2021

    overall5food5service5ambience5

    We were on our honeymoon and wanted some food during our break from a long day at the beach. We made it for happy hour so that was a pleasant surprise! The food was great and our server was very helpful and accommodating!

    Report
24. OT

    OpenTable Diner

    New York Area

    9 reviews

    5.0

    9 reviews

    Dined on March 31, 2021

    overall5food5service5ambience5

    Food and service was amazing

    Report
25. D

    Diningduo

    San Diego

    6 reviews

    3.0

    6 reviews

    Dined on March 26, 2021

    overall3food4service5ambience3

    Our server has been great all week but everything is just slow on the property right now. Not a huge menu selection and prices are expensive - my teenage son ordered the fish fry meal and it was one small fillet on a pound of fries. He probably could have eaten three times the fish they gave us. Avocado cauliflower crusted flatbread is delicious.

    Report
26. OT

    OpenTable Diner

    Baltimore

    7 reviews

    1.0

    7 reviews

    Dined on March 22, 2021

    overall1food1service1ambience5

    Beautiful setting, great view, but we’re short staffed.

    Report
27. AD

    ArtDub

    Atlanta

    22 reviews

    vip
    2.0

    22 reviews

    Dined on March 12, 2021

    overall2food4service2ambience4

    We had eaten here before, but this time the service was incredibly slow. We had a late reservation (8:30pm), since we were picking up someone from the airport who had just arrived in town. They were not busy outside, but we waited a long time to receive our appetizers. We finally flagged someone down to check on our appetizers, and went ahead and ordered, thinking it would take just as long for the entrees. Naturally, our entrees came out before we had finished the appetizers that arrived about an hour after ordering. While the food was really good, the service just made us not likely to return.

    Report
28. OT

    OpenTable Diner

    San Francisco

    1 review

    1.0

    1 review

    Dined on February 26, 2021

    overall1food1service2ambience3

    Food was bleh

    Report
29. d

    doctorrod

    New York Area

    16 reviews

    vip
    3.0

    16 reviews

    Dined on February 21, 2021

    overall3food2service2ambience4

    Waiter forgot to place the orders. Long delay.

    Report
30. OT

    OpenTable Diner

    Caribbean

    4 reviews

    2.0

    4 reviews

    Dined on February 15, 2021

    overall2food2service1ambience5

    Had a very bad experience. Food took hour and a half and was so overpriced for what we had. I was charged 6 dollars for soda water and 17 for a Greek salad of chickpeas tomatoes and cucumber. Disappointing. Much better to order in if staying at this hotel

    Report
31. g

    georgec

    1 review

    1.0

    1 review

    Dined on February 14, 2021

    overall1food1service1ambience1

    Prepaid for a Valentines Day Meal and the restaurant has been out of business for some time. OpenTable is impossible to contact anyone in getting a refund. Complete SCAM.

    Report
32. TG

    TeresaG

    Caribbean

    1 review

    4.0

    1 review

    Dined on February 13, 2021

    overall4food4service4ambience4

    Good place to relax

    Report
33. a

    ashlil

    Dallas

    12 reviews

    vip
    4.0

    12 reviews

    Dined on February 7, 2021

    overall4food4service5ambience5

    Great views but overpriced food.

    Report
34. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on February 6, 2021

    overall5food5service5ambience5

    Hermoso el lugar

    Report
35. NC

    NestorC

    Caribbean

    2 reviews

    4.0

    2 reviews

    Dined on February 4, 2021

    overall4food5service4ambience4

    Exelent food, but only one guy to attend. He do his best!!👍

    Report
36. k

    ksddoesdc

    New York Area

    8 reviews

    vip
    1.0

    8 reviews

    Dined on January 24, 2021

    overall1food1service1ambience1

    This food was honestly horrible it was not even edible everyone was screaming and yelling you couldn’t even get a table to save your life everyone was just dismissive and rude horrible experience I would never recommend my worst enemy to go

    Report
37. z

    zoey

    Caribbean

    2 reviews

    3.0

    2 reviews

    Dined on January 5, 2021

    overall3food5service2ambience4

    As a regular I always come to this spot cause the food is really good, in this aspect I was not disappointed (the wings are amazing) but the service was so extremely underwhelming I can’t say that I will be returning. Half an hour wait for drinks (during a happy hour time) and I was overcharged for no particular reason. I’m still waiting for my money to be returned.

    Report
38. N

    N122345park

    New York Area

    23 reviews

    vip
    4.0

    23 reviews

    Dined on January 1, 2021

    overall4food4service5ambience5

    Casual low key menu. Good for just wanting to sit outside have some food and drinks in a casual outdoor nice setting!

    Report
39. C

    Celid

    Caribbean

    2 reviews

    5.0

    2 reviews

    Dined on December 31, 2020

    overall5food5service5ambience5

    La atención desde la entrada fue excelente con muchas medidas de seguridad contra Covid19 . Estacionamiento gratis. La comida muy buena, la cerveza estaba caliente

    Report
40. EP

    EnidP

    Caribbean

    2 reviews

    5.0

    2 reviews

    Dined on December 25, 2020

    overall5food5service5ambience5

    Nos encanta mucho ya hemos ido en varias ocasiones. También nos hemos quedad en el hotel . Espectacular!!!

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