Bacall's

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1. IN

   IanN

   New York Area

   8 reviews

   5.0

   8 reviews

   Dined 5 days ago

   overall5food4service5ambience5

   Great piano player through dinner

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2. P

   Payton

   Exclusive

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   overall4food4service2ambience5

   Tip is included in the bill (at least for parties 7+), which I believe is the reason our waitress was not attentive at all to our table. Food was great, live music was incredible, super cute restaurant, but service from our waitress was incredibly slow and disappointing.

   Report
3. A

   Adidas

   1 review

   5.0

   1 review

   Dined on June 12, 2022

   overall5food5service5ambience5

   AMAZING Experience ! Live music, food was amazing, excellent service. We went to celebrate a birthday and the waiter was so attentive to us. We did the bottomless brunch special and the drinks were exceptional! Almost everyone ordered the steak (some in different cooking temperatures) and all came out tasting amazing! You can't complain with the service, ambience, and food here

   Report
4. NH

   NealH

   Washington DC

   12 reviews

   5.0

   12 reviews

   Dined on June 5, 2022

   overall5food5service5ambience5

   I enjoyed the salsa trio that performed at brunch, a nice accompaniment to the delicious huevos rancheros and Hemingway daiquiris before the play across the street.

   Report
5. TG

   TheGazz

   New Orleans

   21 reviews

   vip
   5.0

   21 reviews

   Dined on June 5, 2022

   overall5food5service5ambience5

   I do not understand where all of these people ate. I am a Jewish boy from Long Island. We ordered the lox platter and potato pancakes. It was like I was eating at my moms table for Sunday brunch. Bagels (every flavor), lox, chopped liver, herring and all of the trimming galore. Potato pancakes were hot, crispy flavorful with just the right amount of grease! Our server was friendly, timely, and accurate. The place was great. Add in the Latin band for brunch and it was a perfect afternoon!

   Report
6. CW

   ChristinaW

   New York Area

   2 reviews

   5.0

   2 reviews

   Dined on June 4, 2022

   overall5food5service5ambience5

   Our waiter was awesome, he gave us green tea shots on the house because it was my sisters birthday. The food was amazing!

   Report
7. RJ

   RichardJ

   New England

   1 review

   2.0

   1 review

   Dined on June 4, 2022

   overall2food2service3ambience3

   The restaurant was empty for a reason. There were huge miscommunications between our waiter & the kitchen-we ended up getting an extra meal out of it but that wasn’t the point. There’s supposed to be DJ during brunch-there wasn’t. The drinks were good (we had the 90 minute drink special) but they were very slow to bring them out as if they didn’t want to. Our waiter was very nice and it was his 3rd day, but even for 3rd day it didn’t appear that he’d been filled in on everything. The food was just ok, not bad but not good. When I took my steak back home and warmed it on the oven after I added some spices it tasted better. I should have known better than to trust a Times Square adjacent restaurant to be decent. Seems just like Lauren Becall herself, this place was probably a powerhouse in many years past.

   Report
8. SB

   ShelleyB

   1 review

   5.0

   1 review

   Dined on June 4, 2022

   overall5food5service5ambience5

   Awesome staff, amazing food! Such a fun place to spend some time

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9. SA

   ScottA

   New York Area

   2 reviews

   5.0

   2 reviews

   Dined on June 3, 2022

   overall5food5service5ambience5

   My partner and I had a lovely time prior to our show. We’ll come again.

   Report
10. S

    Steve

    Salt Lake City

    58 reviews

    vip
    3.0

    58 reviews

    Dined on May 28, 2022

    overall3food3service4ambience4

    Good location and lots of tables but food is a bit mediocre. Perfectly functional for a basic family meal but nothing unique.

    Report
11. DH

    DianneH

    1 review

    4.0

    1 review

    Dined on May 28, 2022

    overall4food5service5ambience5

    Great meal and cool place. A few small missteps in the temp of the meat and the board on which the prime rib was served dripped juice into my husband's lap! But, the service and corrective actions were swift and professional. Overall, recommended!

    Report
12. a

    anlnyc

    New York Area

    32 reviews

    vip
    5.0

    32 reviews

    Dined on May 26, 2022

    overall5food5service5ambience5

    Bacall's felt so familiar, but it wasn't until we left that we learned why. It is a sister restaurant to and formally the midtown location of The Ribbon (UWS), a place we love! Food was tasty, drinks were delicious and service was great! We went for a pre-show meal on a weeknight and it was not crowded at all. But it seems like a great place to hang out or have a group gather. A bit overpriced, but nothing too outrageous or shocking for the area. We'll certainly return! The only thing I missed was more veggie options on the menu.

    Report
13. JP

    JaniceP

    New York Area

    3 reviews

    3.0

    3 reviews

    Dined on May 26, 2022

    overall3food2service2ambience4

    I don’t expect much from any Times Square restaurant and this es what we got. The food was mediocre, the service was poor. We got sustenance that was overpriced before our show.

    Report
14. OT

    OpenTable Diner

    Birmingham

    1 review

    3.0

    1 review

    Dined on May 25, 2022

    overall3food2service3ambience3

    The calamari appetizer was good to begin with, but downhill from there. My wife had the surf and turf and I had the NY strip. Both dishes were drowned in garlic, and I ordered my steak medium rare and it is well over cooked. With all the options available, I would recommend trying another place.

    Report
15. OT

    OpenTable Diner

    New York Area

    10 reviews

    5.0

    10 reviews

    Dined on May 20, 2022

    overall5food4service5ambience5

    Had a great meal before a Broadway show with friends. Great drinks, great food, great atmosphere, great server, great music. Would definitely come back!

    Report
16. B

    Brennan

    Chicago

    1 review

    vip
    1.0

    1 review

    Dined on May 20, 2022

    overall1food1service1ambience2

    Awful. Ordered the steak and the mac n cheese. Both came out cold. Waitress was sitting on her phone and allowed me to wait 10 minutes into sitting down to place my order. Restaurant was empty and still took 45 minutes to serve me cold food. Stay away! I should’ve known better than to eat at an empty place in the middle of NYC.

    Report
17. D

    Digitkidd

    1 review

    5.0

    1 review

    Dined on May 18, 2022

    overall5food5service5ambience5

    This place is amazing for celebrating your special day

    Bacall'sResponded on May 19, 2022

    Thank you so much for your positive feedback!

    Report
18. SS

    SelfieSkin

    New York Area

    6 reviews

    1.0

    6 reviews

    Dined on May 14, 2022

    overall1food1service1ambience1

    Terrible service. Waited 45 min after our reservation for a table. Then another 10 min before we eventually walked out. DO NOT GO!

    Bacall'sResponded on May 20, 2022

    I am so sorry to hear about your negative experience with us. We do our best to accommodate everyone, but staffing shortages sometimes leave restaurants with a difficult choice to make. To combat this, we have hired a plethora of new staff and we hope that you can join us again soon so we can make it up to you. Please let me know if you chose to make another reservation and we'd love to buy you a round of drinks.

    Report
19. AB

    ABCD

    1 review

    2.0

    1 review

    Dined on May 14, 2022

    overall2food1service2ambience2

    Very disappointed with food and service. 2 entrees were Hanger steak and were both very tough, the ribeye was brought cooked medium well 🙃 and one order came out wrong by the time they brought it out everyone else was done. Server never apologized or said he would send over manager. Manager did come over to try to make it right.

    Bacall'sResponded on May 20, 2022

    I'm so happy that one of our managers was able to see you to try to make it right. Hopefully you were comped all the food that didn't come out right. We have been training a new kitchen staff and there's nothing worse than when growing pains are visible to our guests. I hope you will be able to join us again to give us a chance to redeem ourselves. Let me know if you decide to make another reservation.

    Report
20. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on May 14, 2022

    overall2food2service1ambience4

    Pre-matinee brunch. Drinks took too long to arrive one entree had to go back, overall, meh. Too bad as the staff was friendly, but stretched too thin.

    Bacall'sResponded on May 20, 2022

    I'm so sorry about your negative experience with us for your pre theater meal. We have taken your feedback under consideration and are now working on a more convenient pre-theater menu for speed and efficiency as well as hiring more staff. I hope you are able to join us again soon so we can have a chance to win your favor.

    Report
21. J

    Johm

    Atlanta

    45 reviews

    vip
    5.0

    45 reviews

    Dined on May 13, 2022

    overall5food5service5ambience5

    Nice atmosphere. Food and service was good. Really enjoyed the dinner before we went to the theater.

    Bacall'sResponded on May 20, 2022

    We're so grateful for your positive feedback. Follow us on social media to stay updated on events and specials. @bacallsnyc

    Report
22. PP

    PatP

    New York Area

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    Ambiance & food excellent top 5 favorites places in NYC will definitely be dinner there again soon

    Bacall'sResponded on May 20, 2022

    Your positive feedback means everything to us! Please follow us on social media for updates on events and specials. @bacallsnyc

    Report
23. KK

    KendallK

    New York Area

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food1service1ambience3

    Service was extremely slow, the food was unfortunately just bad. We were hoping for a semi-nice dinner before a show and it was a huge let down. It took 30 minutes to get one drink and the steak was cold - even though the restaurant was less than half full. While the staff was kind there is absolutely no way I’d go back.

    Bacall'sResponded on May 20, 2022

    As New Yorkers, we understand how many choices you have to dine out. We are an independently owned business and strive for service that outdoes our corporate neighbors, but in making the necessary adjustments we have dropped the ball in the transition and we take your feedback very seriously. If we can ever convince you to give us another shot at impressing you, please let me know.

    Report
24. WS

    WillS

    New York Area

    15 reviews

    vip
    5.0

    15 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5

    Fantastic food, service, vibe and music!! We will def being attending again!

    Bacall'sResponded on May 20, 2022

    Thank you so much for your positive feedback! Please follow us on social media for updates about events and specials. @bacallsnyc

    Report
25. AB

    AllisonB

    New England

    1 review

    vip
    2.0

    1 review

    Dined on May 7, 2022

    overall2food3service1ambience4

    We had a 6pm reservation, but our food took so long we nearly missed our 8pm show. There was a lounge singer whose mic was so ear-splittingly loud we couldn't hear ourselves think. Would not recommend.

    Bacall'sResponded on May 20, 2022

    I'm so sorry that your experience was not what it should have been. Thank you for your constructive feedback. We have addressed the issues you have brought our attention by adjusting our sound system and creating a more timely pre theater menu. I hope you will give us another chance to make it up to you.

    Report
26. LC

    LtotheC

    New York Area

    1 review

    vip
    1.0

    1 review

    Dined on May 7, 2022

    overall1food2service3ambience3

    I took my 16 year old niece out to dinner for her 16th birthday before we went to see Moulin Rouge. I made a reservation for 6:00pm. We showed up. They didn't have a table. Waited. Sat down at 6:10pm. 20 minutes later...(6:30pm) A waitress showed up, we ordered drinks and appetizer and dinner off the quick theater menu. Told her we had a show, and had to leave at 7:30pm. Cue the manager walking around filming someone for social media, that the restaurant just tossed up to sing (as announced by the pianist) since there was chaos in the restaurant because no one was getting served. 40 minutes later....(7:10pm) A Pepsi and a prosecco showed up. 15 minutes later...(7:25pm) Our dinner showed up. Never even received our appetizer. We had 5 minutes to take a few bites of our food before we had to leave. Horrible. But my niece and I made the best of it....

    Bacall'sResponded on May 20, 2022

    I'm so sorry to hear about your pre-theater experience with us. With current staff shortages and covid regulations, sometimes a perfect storm creates an environment which makes it difficult to avoid the fallout of service failures. As an independently owned business, we do our best to avoid letting that spill over to our guests, but your detailed feedback helps a lot. Please let us know if you are amenable to letting us make it up to you soon. We have added staff and adjusted pre theater menus.

    Report
27. AP

    APfromBaldwin

    New York Area

    11 reviews

    2.0

    11 reviews

    Dined on May 7, 2022

    overall2food2service1ambience3

    We booked a pre-theatre reservation for 6:00, giving us enough time to make our 8:00 show. We arrived at 6:00 and were quickly seated. We ordered a cocktail after waiting 20 minutes for a waitress and shortly after ordered our meals, appetizers and entrees. Our drinks took 1/2 hour to come. Our appetizers came at 7:00 and our meal arrived at 7:30! I complained to the manager and the waitress and explained that we needed to make a show at 8:00. We were told that the restaurant was severely understaffed that evening. The restaurant looked poorly managed and no one seemed to be very experienced at handling their jobs. The food was adequate, not great, the ambience was strange. There was a pianist and a very mediocre singer providing entertainment who walked around the restaurant while she sang completely emotionless. It was weird. The restaurant was gracious enough to comp our entrees as we literally had to eat them in a mad rush to be able to make it to our show, but I will not be returning.

    Bacall'sResponded on May 20, 2022

    I'm sorry that you caught us on a day that we were severely understaffed due to a covid outbreak. We are an independently owned restaurant with limited resources, but we do our best to provide the best experience to our guests possible. We have hired many new servers since your experience and we hope that you will join us again to give a chance to put our best foot forward. I'm so happy our managers comped your meal. Your feedback is appreciated.

    Report
28. KB

    KelliB

    Washington DC

    1 review

    3.0

    1 review

    Dined on May 7, 2022

    overall3food4service2ambience3

    Table was in a dark corner, difficult to access by the wait staff so we were often overlooked. Had to catch the servers eye to move our meal along.

    Bacall'sResponded on May 20, 2022

    So sorry that you weren't pleased with your table. I hope your experience was positive enough that we have a chance to see you again soon for a table that is in the center of the action. Let me know if you get a chance to make another reservation.

    Report
29. JC

    JessCakes

    Washington DC

    22 reviews

    vip
    4.0

    22 reviews

    Dined on May 7, 2022

    overall4food3service5ambience4

    The buffalo cauliflower was delicious and the meatballs were pretty good too but were just slightly overcooked. We got the prime rib and asked for it medium well but it came out closer to medium rare/medium. The brussel sprouts were decent. Nice wine selection and the drinks were also great. Our server was the best!

    Bacall'sResponded on May 20, 2022

    I'm so happy that you were pleased with the service. Thank you for your constructive feedback. We've addressed the issues you have brought up with the kitchen and hope that we will see you again soon to let us know how we have improved.

    Report
30. DM

    DianneM

    New York Area

    8 reviews

    vip
    1.0

    8 reviews

    Dined on May 6, 2022

    overall1food1service4ambience2

    You should avoid this place altogether. We weren't expecting fine dining, just a convenient meal before a show, but it failed to clear even that low bar. The food is, in a word, terrible. The fried chicken had all of the calories and none of the taste, the fries were the worst kind. Dry, mealy, unsalted. The Reuben was just corned beef with no sauerkraut ,cheese or dressing on an un-toasted/grilled piece of bread. Again, the fries were terrible. Our waiter was lovely, I feel sorry for her having to work in a place with such awful food.

    Bacall'sResponded on May 20, 2022

    I am so sorry that you had a negative experience with us. First I must address that we are not a fine dining restaurant, but with that being said, there is certainly no excuse for the lack of a quality meal in the middle of times square with all the choices available to you. As an independently owned business we are so grateful for your honest feedback and have certainly addressed the issues you brought up with our executive chef. I hope we get the chance to make it up to you on your next visit.

    Report
31. OT

    OpenTable Diner

    New York Area

    1 review

    1.0

    1 review

    Dined on April 30, 2022

    overall1food2service1ambience1

    They are overwhelmed with Broadway return - the entertainer was the best Sinatra / Bennett voice ever, but he must know that because the sound was heard all the way to the street, through the doors. Zeppelin, Tull & Grand Funk ( from the 70’s ) seemed like a whisper compared to volume . You can eat cheap for average food, and you can get a time - just don’t plan on it being timely - we were an hour from reservation time to our order taken but made it. Bless their heart I think they mean well and nice staff but have serious work to do to get better

    Report
32. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on April 30, 2022

    overall5food5service3ambience5

    Great ambiance, great value and quintessential New York

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33. NV

    NatalieV

    Corpus Christi

    17 reviews

    vip
    3.0

    17 reviews

    Dined on April 30, 2022

    overall3food4service3ambience5

    Had a 6:00 pm reservation…wasn’t seated until 6:15 and then was not served a beverage until 6:40….made us a little nervous since we had Broadway tickets. Once we got our order in…service was great, food & ambiance was really good. Martini was fabulous.

    Report
34. B

    Beeze1024

    New York Area

    9 reviews

    vip
    2.0

    9 reviews

    Dined on April 30, 2022

    overall2food2service3ambience4

    FYI- we dined at Bacall Saturday night. We had 5:45 reservations and due to traffic did arrive 15 minutes late. We agreed to eat at the bar. The bartender was extremely busy and tried to be attentive but was swamped. The food tasted good but none of it was hot. Cold latkes, cold pastrami egg rolls and cold meatballs. We ordered an egg cream that the menu price was $11.00 (it was supposed to be enough for two but it wasn’t) , but we were charged $12.00! The egg cream was terrible!! The staff did not know how to make it. Egg creams are highlighted in the menu, staff should know how to make them. They didn’t add enough chocolate syrup , added too much milk and not enough seltzer. Dani Luv was great!

    Report
35. DW

    DeborahW

    New England

    4 reviews

    5.0

    4 reviews

    Dined on April 30, 2022

    overall5food5service5ambience5

    Wonderful ambience and a fun venue for dining!! The pastrami egg rolls were yummy! Great wine list!

    Report
36. MM

    MeganM

    Des Moines

    3 reviews

    1.0

    3 reviews

    Dined on April 30, 2022

    overall1food1service1ambience1

    Stay away! I would give this zero stars if I could. We made a reservation for 12:15 and indicated we were celebrating a birthday and going to a 2:00 show. When we got there, there was no hostess to be found. Once someone from our party went to find her, there was still no apology for the wait, no friendly greeting, nothing. This should have been an indicator things would not go well. When we were finally seated, I told the waiter that we had a 2 o’clock show to catch to make sure it would be an issue. He assured me that would be no trouble at all. We ordered around 1230 and none of the food came out, not even the appetizers, until 130 and that was after several of us asking and reminding them that we had a show we need to catch soon. When the food did come out, three of the orders were incorrect and one order didn’t come out at all because they ran out and failed to inform her, so she was left with nothing. This was the worst dining experience I have had that I can remember. There were also no apologies from our waiter at all about the lack of communication or the wait or the fact that three people did not get to even eat before we went to the show. They also told us they would remove the items that were incorrect from the bill, but upon checking they did not remove one of the items and it was a real hassle to get that taken care of as well. I hate to leave a bad review and I know how hard this food service industry is right now, but I could not in good conscience recommend this restaurant at all.

    Report
37. M

    Marisa

    New York Area

    8 reviews

    3.0

    8 reviews

    Dined on April 30, 2022

    overall3food3service2ambience3

    Came here just to see Dani Luv as I enjoyed him for years at Sammy’s which closed during Covid. I wouldn’t go to Times Square for any other reason! He wasn’t there, though the website said he is there Fridays and Saturdays. The restaurant was nice looking, fairly empty on arrival (I assume pre/post shows is when they are busiest) we had what seemed to be multiple servers at first which was confusing. I don’t know what our actual waitress’s name was. I ordered a beet salad (which was supposed to have pecans, arugula, cheese and cranberries) it was basically a huge plate of beets with a sprinkle of all the additional items. I asked for more arugula which I never got. My friend ordered a salad with dressing on the side, salad arrived with dressing on. We also ordered hummus dip appetizer which was quite good, came with warm pita, when we asked for more bread it took a while and we received four stale pieces. I did Karen out (nicely) and ask to speak to the manager and told her about the plate of beets, etc. She was very nice about it and apologized, refunded the salad and gave us a free drink and dessert. The dessert was delicious, so at least there was that! Maybe go for an after show dessert. I wouldn’t go back though, even for Dani luv :/

    Report
38. C

    Coffeelover

    Washington DC

    1 review

    3.0

    1 review

    Dined on April 29, 2022

    overall3food4service3ambience4

    The food (duck confit and broccoli rabe) was delicious and the lounge singer was very talented. Otherwise, the experience was disappointing. We ate at 5:30 pm ahead of a 7 pm curtain and the many servers were mostly standing around and staring at the wall. They handed out vouchers at the door promising free drinks and desserts, then brought the bill charging for both and saying the vouchers are for the future. This is the kind of trick tourist traps play on visitors, which I don't appreciate as a local or when I'm visiting other cities. I won't be back.

    Bacall'sResponded on May 20, 2022

    I'm sorry you had that experience. Our hostesses hand out drink coupons to guests on their way out, to encourage return visits and as a thank you for joining us. Unfortunately we had some hostesses in training that misunderstood the assignment and it resulted in confusion at the end of some peoples meals. As an independently owned business, we count on promotions like that attract locals for return business. I hope you will give us a chance to change your mind about our intentions.

    Report
39. LM

    LeslieM

    Atlantic City

    3 reviews

    vip
    5.0

    3 reviews

    Dined on April 24, 2022

    overall5food5service5ambience5

    The food was great! The highlight over our visit was enjoying the live band “Raquel the trio”. Will def do again!

    Bacall'sResponded on April 27, 2022

    That's amazing, she's with us every Sunday Brunch, just one of the many entertainment options we have here at Bacall's. Hope we see you again soon.

    Report
40. TE

    TEDYBARE

    New York Area

    142 reviews

    vip
    3.0

    142 reviews

    Dined on April 24, 2022

    overall3food3service3ambience3

    the food was okay and the service was not as good as I thought it should be. I would try this restaurant 1 more time and give them a chance as they seemed a bit inexperienced.

    Bacall'sResponded on April 27, 2022

    Hopefully changing your mind about us on your next visit. We are in the midst of some transitions and hiring to elevate our service and food quality. We look forward to your honest feedback and would love to offer you 30% off your bill to apologize for the bad experience.

    Report