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  4. Western MA
  5. West Springfield

B Napoli

4.8
4.8
1297 Reviews
$30 and under
Contemporary Italian
bNapoli Italian is a contemporary Italian restaurant serving authentic cuisine from the Naples region of Italy using only top quality ingredients. Reservations are highly recommended as they are booking for indoor as well as outdoor dining on their 28 seat enclosed patio.

BNapoli is known for their professional yet approachable service, beautifully created from scratch menu and inventive balanced cocktails. They offer an eclectic 100 label variety of new and old world wine focused mainly on North America and Italy from a glass enclosed temperature controlled wine room. Their cocktail menu is culinary based and guest focused offering creative seasonal takes on timeless classics and they also offer six draft lines featuring local breweries as well as a small curated selection of bottles.

Make a reservation

2 people

7:00 PM


Dining areas

Additional information

  • Dining style

    Casual Elegant

  • Cuisines

    Contemporary Italian, Italian

  • Hours of operation

    Tue–Thu 4:30 pm–9:00 pm Fri, Sat 4:30 pm–10:00 pm

  • Phone number

    (413) 240-2106

  • Payment options

    AMEX, Carte Blanche, Diners Club, Discover, MasterCard, Visa

  • Dress code

    Smart Casual

  • Catering

    Catering: Catering done as a drop off from our banquet menu, arrangements must be made ahead of time.

  • Neighborhood

    West Springfield

  • Parking details

    Street parking available every night and Valet service is offered on Friday and Saturday nights.

  • Public transit

    Bus stops located across the street from the restaurant.

  • Additional

    Beer, Cocktails, Full Bar, Gluten-free Options, Non-Smoking, Wheelchair Access, Wine

Popular dishes

What 1,297 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.8
4.8 based on recent ratings
  • 4.9Food
  • 4.8Service
  • 4.7Ambience
  • 4.5Value

NoiseModerate

Loved For

  • Western MA

    Best Overall

  • Western MA

    Best Food

  • Western MA

    Best Service

  • Western MA

    Best Ambiance

  • Western MA

    Best Value

  • Western MA

    Fit for Foodies

  • Western MA

    Hot Spot

  • Western MA

    Neighborhood Gem

  • Western MA

    Special Occasion

  • Western MA

    Most Booked

Sort by

Filters

  1. JS

    JaeS

    1 review

    5.0

    1 review

    Dined 1 day ago

    overall5food4service5ambience5
    Very good food Portion size needed to be bigger Amazing Service
  2. PS

    PatriciaS

    New England

    1 review

    5.0

    1 review

    Dined 1 day ago

    overall5food5service5ambience5
    Attentive and friendly staff. Always great specials -nd fabulous cocktails!!
  3. S

    debbieS

    Phoenix

    12 reviews

    vip
    5.0

    12 reviews

    Dined 5 days ago

    overall5food5service5ambience5
    The food quality at B'Napoli is always fabulous. We typically try the specials and they never dissapoint. Get there soon if you have not dined here!
  4. BM

    BettyM

    New England

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5
    Excellent food and services, I can’t wait to go back
  5. AH

    AnthonyH

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5
    Food was spectacular! Great service and the waitress suggested a perfect appetizer and dinner choice. The place was busy but the noise level was really low considering. They cater to you for dinner and do not rush your meal or sending out food. Wait staff is extremely attentive and checking if you need anything. I would definitely recommend you try it and not worry about the cost! Some things just cost more but if you want excellent food, superior service and I great experience, do not pass by this restaurant. The owner is hands on and his staff shows great pride in what they do! Auguri Gennaro!
  6. PA

    PatriciaA

    Phoenix

    47 reviews

    vip
    5.0

    47 reviews

    Dined on June 22, 2022

    overall5food5service5ambience5
    Wonderful experience with our first time visit. Enjoyed the ambiance and food. A bit pricey on appetizers and drinks, but that didn’t stop us.
  7. E

    Eyechick

    San Francisco

    3 reviews

    5.0

    3 reviews

    Dined on June 21, 2022

    overall5food5service5ambience5
    Every dish was delicious! We especially enjoyed the grilled calamari “carpaccio” and the skillet Alfredo. We were in town visiting and would definitely return if we’re in Springfield again.
  8. OD

    OkieDokie

    New York Area

    1 review

    5.0

    1 review

    Dined on June 16, 2022

    overall5food3service5ambience4
    Great service. Nice atmosphere. A bit over priced.
  9. S

    Satisfied

    New England

    1 review

    5.0

    1 review

    Dined on June 15, 2022

    overall5food5service5ambience5
    Very noisy and too loud for conversation!
  10. JH

    JohnH

    1 review

    5.0

    1 review

    Dined on June 15, 2022

    overall5food5service5ambience5
    The wait person was fantastic, cordial, welcoming and very attentive. The food as always was top notch; enjoyed the time very much.
  11. T

    Tulip

    New England

    7 reviews

    5.0

    7 reviews

    Dined on June 14, 2022

    overall5food5service5ambience5
    We celebrated our 53rd wedding anniversary. It was a delightful dinner from the time we walked in the door to be seated in a corner to have great fun. Our waitress gave us champagne to celebrate and the grilled octopus again more than met our expectations. The brazino fish was superb. The veal bolognese light and delicious. We passed on desert but again our waitress treated us to a lovely dish. The service was superb. One of our most delightful and delicious dinners ever!
  12. KC

    KaliC

    New England

    1 review

    3.0

    1 review

    Dined on June 12, 2022

    overall3food3service2ambience5
    Waitress was notified of the dairy allergy at our table. After eating some food, the person with the food allergy started feeling very sick. We then brought the attention to the waitress and she said the bread did contain dairy. She didn’t tell her manager at all, because she was scared to tell him. But I think that’s completely unacceptable to not bring that to the managers attention. No nothing was removed off the bill for it, she did absolutely nothing about the allergic reaction. She made jokes that she now knows for next person with the allergy. Felt terrible he had to go home so sick. Can’t believe she didn’t do anything or tell her manager
  13. W

    Wait

    New England

    3 reviews

    4.0

    3 reviews

    Dined on June 11, 2022

    overall4food5service5ambience5
    The outside dining set up is really excellent. The food and service were exceptional with one caveat. Our reservation was for 7:15 but we had to wait for a half hour to be seated. The hostess apologized several times but why bother having reservations if they can’t honor them.
  14. KR

    KennethR

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on June 11, 2022

    overall5food5service5ambience4
    Food and service were excellent. Wait Staff (Pablo) was friendly and very attentive. I would highly recommend this restaurant to others.
  15. SF

    SteveF

    1 review

    5.0

    1 review

    Dined on June 10, 2022

    overall5food5service5ambience5
    Amazing food, great service, and owner visited table, made you feel invited!
  16. RR

    RobinR

    New England

    1 review

    5.0

    1 review

    Dined on June 9, 2022

    overall5food5service5ambience5
    Dinner was superb! Very old world Italian, just like my Zia used to make in her basement; homemade pasta like in Italy. Perfect portions too.
  17. C

    Caitlin

    1 review

    5.0

    1 review

    Dined on June 8, 2022

    overall5food5service5ambience5
    Our server Amber was outstanding and everyone in my party including myself will be asking for her next time we come in. The service was incredible as well as the food and atmosphere! Amber was the best!!
  18. OT

    OpenTable Diner

    New England

    4 reviews

    vip
    5.0

    4 reviews

    Dined on June 4, 2022

    overall5food5service5ambience5
    The food and service was excellent as usual!
  19. BH

    BarryH

    1 review

    5.0

    1 review

    Dined on June 4, 2022

    overall5food5service5ambience5
    Every time we've dined at bNapoli we have been extremely satisfied. We will continue dinning there as long as they remain open.
  20. MP

    MeaganP

    New England

    1 review

    2.0

    1 review

    Dined on June 4, 2022

    overall2food2service5ambience5
    Sat at the bar and listened to drinks being shaken and ice smashed behind the bar the whole time. Food was nothing great dessert was stale and the latte was cold. So disappointed after hearing good things about this place. Won’t go back that’s for sure.
  21. BC

    BobC

    New England

    9 reviews

    5.0

    9 reviews

    Dined on June 3, 2022

    overall5food5service5ambience4
    2nd time here and this time was a true pleasure! We sat at the bar and the bartender was very attentive, the food was excellent and the overall great evening..
  22. JO

    JOSEPH

    New England

    1 review

    vip
    5.0

    1 review

    Dined on June 2, 2022

    overall5food5service5ambience5
    Fabulous creative menu - excellent preparation and presentation
  23. MD

    MikeD

    New England

    2 reviews

    5.0

    2 reviews

    Dined on June 2, 2022

    overall5food5service5ambience5
    Food is always great. Ben the bartender is always so friendly and approachable!
  24. JA

    JAG65

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on June 1, 2022

    overall5food5service5ambience5
    I absolutely recommend BNapoli! Excellent service and food. Lovely atmosphere.
  25. TP

    TedPLZNT

    New England

    17 reviews

    5.0

    17 reviews

    Dined on May 28, 2022

    overall5food5service4ambience4
    The place is wonderful and clearly well managed. Nice to see the owner out to make sure everything was great. This place is a class act!
  26. OT

    OpenTable Diner

    New England

    6 reviews

    4.0

    6 reviews

    Dined on May 28, 2022

    overall4food5service4ambience5
    Fist time dining here to celebrate a work promotion with my parents. The place was beautiful and the food amazing. Will be repeat patrons.
  27. JR

    JohnR

    New England

    2 reviews

    5.0

    2 reviews

    Dined on May 28, 2022

    overall5food5service5ambience4
    Wonderful meal. Delicious cocktails. Service was beyond outstanding. It is very noisy, though, so keep that in mind. And wear long-sleeved shirts - the air conditioner makes it very cold. But this was a wonderful meal by all accounts. The veal bolognese pappardelle was fantastic. The Prince Caspian is a much recommended cocktail. If you have read this far... just make the reservation!
  28. TL

    ThomasL

    Las Vegas

    1 review

    5.0

    1 review

    Dined on May 27, 2022

    overall5food5service5ambience3
    Great food with incredible cocktails! Love the ability to reserve seating at the bar, can’t do that anywhere else.
  29. SB

    SusanB

    New York Area

    10 reviews

    vip
    5.0

    10 reviews

    Dined on May 27, 2022

    overall5food5service5ambience5
    Always excellent. Our favorite place!
  30. MW

    MartinW

    New England

    21 reviews

    3.0

    21 reviews

    Dined on May 27, 2022

    overall3food2service2ambience4
    Such a disappointment. We’re new to the area and this place was recommended by friends. We doubt we’d go back. Started off great, easy parking, nice table, lively atmosphere. Ordered drinks and the waiter brought me the wrong drink. I guess he didn’t hear my order? The waiter offered bread and we said yes, because it looked really good on the table next to us. Our appetizer was good, prosciutto wrapped dates. The waiter said, “oh, you didn’t get bread, I’ll get you some.”. We ordered salads and entrees. The salads arrived. The waiter offered to get us the bread we’d still never gotten. He also offered additional drinks. We ordered wine. We finished our wine and our entrees finally arrived. One of us had a special and the seafood was tough and overcooked. I ordered their branzino, which the waiter “deboned” table side. There were still so many bones left that I kept having to spit out a mouthful of partially chewed fish. It was awful and the waiter had suggested this dish. I’ve had whole fish many times before and NEVER one so poorly prepared. We never got the bread, by the way. The tab was nearly $200.00 and this was hardly a $200.00 meal.
  31. CG

    ChetG

    New York Area

    1 review

    3.0

    1 review

    Dined on May 27, 2022

    overall3food3service5ambience4
    It was my Wife and I’s 49th Wedding Anniversary and decided to celebrate it at B Napoli with our best friends. The staff and service were excellent. My wife ordered the Veal Filetto and it was superb. Based on a friend’s recommendation I ordered the pan roasted Branzino. It was way overdone, dry, and basically inedible. One of the worst meals I have ever been served. Because of the occasion I chose not to confront staff or management and disrupt our experience and celebration. The complimentary after dinner cocktail was a nice touch.
  32. JD

    JenniferD

    New England

    1 review

    5.0

    1 review

    Dined on May 27, 2022

    overall5food5service5ambience5
    B Napoli is an amazing restaurant. I have never had a bad meal . The grilled octopus is fantastic. The service is outstanding the best restaurant in West Springfield Ma!
  33. F

    Familyof3

    Washington DC

    181 reviews

    vip
    5.0

    181 reviews

    Dined on May 25, 2022

    overall5food5service5ambience5
    Excellent food, wine and service! Loved the pasta dishes, charcuterie board and beet salad!! Our waiter was so helpful and friendly!
  34. RV

    ReturnVisitor

    1 review

    4.0

    1 review

    Dined on May 25, 2022

    overall4food5service5ambience4
    We'd been to b Napoli once before, but I don't remember it being as good as it was this time we went. A new waiter was really pulling out all the service stops and all 4 meals were excellent. Nothing but great reviews from all in our party. The bill was a little pricey, but the food was worth the extra cost.
  35. MD

    MikeD

    New England

    3 reviews

    5.0

    3 reviews

    Dined on May 21, 2022

    overall5food5service5ambience5
    Great food and bartenders. Always clean and welcoming
  36. OT

    OpenTable Diner

    New York Area

    5 reviews

    5.0

    5 reviews

    Dined on May 21, 2022

    overall5food5service5ambience5
    The rack of lamb special was Delicious. Professional, knowledgeable and pleasant staff. Always a great dining experience.
  37. LZ

    LindaZ

    New England

    3 reviews

    5.0

    3 reviews

    Dined on May 20, 2022

    overall5food5service5ambience5
    Lovely date night.
  38. OT

    OpenTable Diner

    New England

    1 review

    5.0

    1 review

    Dined on May 20, 2022

    overall5food5service5ambience5
    First time having dinner here. Celebrated a friend's birthday. Food, service, and atmosphere was amazing.
  39. LP

    LynnP

    Nashville

    1 review

    5.0

    1 review

    Dined on May 18, 2022

    overall5food5service5ambience5
    Owner and wait staff are very personable and attentive. Food is amazing! Wine offerings and cocktails topnotch! B'Napoli is a gem and a perfect choice for a night out.
  40. JC

    JacquieC

    New England

    13 reviews

    vip
    5.0

    13 reviews

    Dined on May 17, 2022

    overall5food5service5ambience5
    I have been here so many times and it always exceeds my expectations! The food and drinks are creative and delicious and the service is top notch. Highly recommend!

FAQs

B Napoli is rated 4.8 stars by 1297 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Google Map for B Napoli

185 Elm St. West Springfield, MA 01089

Dining areas

Additional information

  • Neighborhood

    West Springfield

  • Hours of operation

    Tue–Thu 4:30 pm–9:00 pm Fri, Sat 4:30 pm–10:00 pm

  • Cuisines

    Contemporary Italian, Italian

  • Dining style

    Casual Elegant

  • Dress code

    Smart Casual

  • Parking details

    Street parking available every night and Valet service is offered on Friday and Saturday nights.

  • Public transit

    Bus stops located across the street from the restaurant.

  • Payment options

    AMEX, Carte Blanche, Diners Club, Discover, MasterCard, Visa

  • Additional

    Beer, Cocktails, Full Bar, Gluten-free Options, Non-Smoking, Wheelchair Access, Wine

  • Phone number

    (413) 240-2106

  • Catering

    Catering: Catering done as a drop off from our banquet menu, arrangements must be made ahead of time.

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