Nearby points of interest
Nearby points of interest
About Axel's Chanhassen
This upscale, fine dining restaurant is located just across the avenue from the famed Chanhassen Dinner Theatre in a site which was once the well-known Riviera Restaurant. The menu is classic American and offers a variety of choices which will meet the selective tastes of all diners. Come enjoy fine dining in a fine classic atmosphere. Axel’s, “where traditions and memories are made.”
Chanhassen, MN 55317
Steakhouse, Seafood, American
Hours of Operation:
Lunch: Monday - Friday: 11:00am - 4:00pm
Dinner: Monday - Friday: 4:00pm - 10:00pm, Friday & Saturday: 4:00pm - 11:00pm, Sunday: 3:00pm - 9:00pm
Sunday: 10:00am - 3:00pm
Easter Brunch: 9:00am - 3:00pm
$31 to $50
AMEX, Discover, MasterCard, Visa
The Chanhassen Room is a private dining space that can accommodate up to 25 guests and is the perfect place to hose corporate events and small rehearsal and reception dinners.
Parking available both in front and back of restaurant.
Private Party Facilities:
It is our passion and way of life to provide exceptional service to our guests. In order to provide the superior service we expect for our guests, we begin by creating a warm, and respectful environment in which our team members can thrive. Service is not a one-time effort. It is a way of life.
Private Party Contact:
Melissa Frenzel: (877) 625-6042
Banquet, Bar Dining, Bar/Lounge, Beer, BYO Wine, Corkage Fee, Fireplace, Full Bar, Gluten-free Menu, Happy Hour, Late Night, Non-Smoking, Outdoor dining, Private Room, Weekend Brunch, Wheelchair Access, Wine
Special Events & Promotions:
Tuesday: All you can eat snow crab legs from 4:00pm-9:00pm $34.95
Wednesday: Get our Famous Axel's Pan-fried walleye for only $19.95
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Axel's Chanhassen Ratings and Reviews
Pro: Arrived earlier than our reservation but were seated immediately. Appetizer was excellent. Food arrived hot and in a timely fashion. When waiter found out we were celebrating a birthday, he brought a piece of dessert to the table. Waiter was attentive to our needs the entire evening.
Con: Drinks were a little watered down.
This was my first time at Axels after hearing good things about it. I got the New York strip and ordered it medium. The steak was cooked correctly but the steak did not taste fresh, like it had been frozen or in the fridge for a week. My girlfriend got the pork. It was dry and over cooked. The sides of potatoes and green beans were ok. At $32 for the steak and $28 for the pork it felt overpriced. Could pay less for the same thing at Outback.
We were disappointed by the "change in menu" that we experienced. We went to your website and pulled what we thought was your Thanksgiving menu only to find out when we got there that it was for another Axel's in Roseville? Dramatic difference in menu and not a buffet as we were looking forward to. Why such a dramatic difference in menus? The Chanhassen menu was certainly lackluster when you are comparing it to the Roseville menu! Are the Chanhassen customers not worth as much?(I am kidding here, just a bit) The food was very good as usual, not the menu we were looking forward to. Waitress was good, service was good. We were in the small dining room but no table décor, nothing to mark the holiday. I was embarrassed a bit since I had planned this outing based on the wrong menu! Again, I am still puzzled as to why you have different Holiday menus at each restaurant. That was a disappointing.
We were pleased to see the table was set and ready for us even though we arrived about 15 minutes early. The server was very attentive throughout the evening with filling our water and checking on us in the back room. She did totally forgot to bring out the salads and soup until the meal was served but was very apologetic and it wasn't that big a deal to us. The salmon was excellent. The ribs were dry and overcooked - we should have sent them back.
We were here with friends. Afterwards I asked my husband how his food was. He said he hardly remembered eating it. We were chatting and laughing with friends but usually if food is better than average, you remember it. This was average food. Not bad, not good.
The service was not great. But not bad either. We had to hunt her down when we had a question about our gift card.
All in all a good place. Not a great place.
We went for dinner to celebrate my wife's birthday before a show at the Chanhassen Dinner Theater. The food was outstanding and our server was fantastic. Brought us a piece of cake with a candle in it to celebrate the birthday. This will be our go to dinner before a show spot.
Food was great. Two of us had salmon and two steak. My disappointment was we were seated in a nice, quieter booth with menus and water and then waited at least 20 minutes for a server to take our order! Popovers were brought to the table cold and doughy. They could forget those as far as I'm concerned. I'll try them again for a special occasion, but if it's like this last time we won't be back.
After reading reviews on Open Table, I was inclined to cancel my reservation. Recent reviews have been less than positive. But having not eaten there for two years I thought I'd go back.
My wife and I arrived at 6:45 and were promptly seated. And then...roughly 5 minutes until a server greeted us. When one is seated at a restaurant you should expect to be greeted in 1-2 minutes max. This is the basics in the industry. We ordered a bottle of wine and when the wine was delivered, an appetizer. The app was delivered (and weirdly placed away from where the two of us were seated), and then we didn't see the server again for an extended period of time. She finally returned and took our order.
Here's what was weird. It was a Saturday evening and the place was dead. I mean if you are trying to make money in the restaurant business, you'd think you'd be busy on a weekend. Literally (and I counted) half the tables were empty. And adding to the weirdness, all the servers seemed to be rushing around. To what?
My wife order the filet, I order surf and turf. My wife's filet was properly cooked at medium. My steak, order medium rare, came out medium well. Not even close to my selection. After showing the steak to the server, a gentlemen who I assume was the kitchen manager came out an apologized. He also indicated they would remove my meal from the invoice, which they did. A nice gesture.
Here's the thing - if Axel's desires to change the reviews on Open Table and fill tables, they need to do the basics. Attentive service and food cooked to order are the basics. It's not complicated, especially when you aren't busy.
Figure it our people - or soon your restaurant will be closing its doors.
The service was great, the food was awful. The scallops were flavorless, the walleye had more bones than any fish I've ever had in a restaurant, and I was raised in northern WI, so I have had lots of fish in restaurants. Even the chicken meals were underwhelming. If you were to take our waitreas, and put her in front of great food, it would have been perfect.
I should have read the recent OpenTable reviews before dining here, or at least to warn me about the experience. Very similar themes--waited for a few too many minutes after being seated to get water/drink order; drinks/cocktails were empty for about 10-15 minutes(!!) in the middle of the meal; our server (maybe this is the restaurant policy?) had to do all of the drinks/appetizer/entree busing, only thing she got help with was someone else filled our water.
It appears that our server was loaded up with several people who came in at the same time instead of allocating them to different servers, but again, by looking at the other reviews, it also appears that this was not an isolated event during only our visit.
Our server actually had a pretty good attitude and was hustling and the food was decent, but it was a painful experience as on several occasions we all just looked at ourselves, waiting and wondering when someone was going to revisit the table.
And it can often be annoying or just gratuitous when a restaurant's manager stops by your table to ask "how is everything going" but it seems to me that would have been a welcome situation and maybe necessary at this restaurant, if the manager was in fact even in the business. From reading the recent reviews, perhaps he/she is on holidays somewhere.
Good was very good. Service was very poor. Everything from wrong bottle of wine, spilled wine during pouring, incorrect meal details, mistake on check. Attention to detail not there and no management presence. Then insult from Open Table that we never checked in for reservation. Live in Chanhassen and eat out often but will never eat at Axel's again. They just do not care about the folks that keep them in business.
Came for our anniversary and it wasn't anything special. The food was okay (not the best flavors/seasoning) We had horrible service... We sat without service for over 30 min. We never had the chance to order a second cocktail or desert. We had to walk up to the host stand to ask to pay our bill. Very disappointed.
Our server was knowledgeable and efficient but did not rush us. I had the salmon and my husband had the bacon wrapped scallops (scallops were huge and done nicely). All entrees come with a choice of soup or salad and popovers with a maple butter. There is also a choice of sides, a variety of potatoes, a wild rice and quinoa mix , and a variety of veggie sides. We both opted for the green beans with an Asian flavored glaze and the rice blend. Everything was very good. Axels also has a great happy hour menu with a decent selection of appetizers.
The Tuesday Crab special brought me in (not the first visit) my wife enjoyed the walleye and the accoutrements were nicely done. The crab was disappointing to say the least. I've never seen snow crab that small and extremely difficult to achieve a bite of crab meat. I will come back, but I won't order the snow crab. I'd rather pay more for something to eat.
The AC happened to be out - I don't know that they had any floor fans going to compensate.
Our server was good but a bit over attentive at the start. We felt rushed to order, but we took our time. Our guest, birthday event, did tell server his steak was tough. She offered an upgrade to filet mignon; he declined due to the extra time to cook. To spare my guest, I did not tell our server that my prime rib was tough and did not have a robust flavor. Beef at Axel's? Not so much! However, lunch with my boss last week was great - and it was the steak salad. Go figure. Our server that day forgot that we were on the patio (the only ones) in all estimation. She was not on top of our table.
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